The software is scaleable and provides a decrease in common document errors. Allows for faster batch release. The MasterControl team is invested in our success and are personally engaged in ensuring that success.

User friendly and very intuitive. Flexibility of templates and additional features make revisions easy and quickly issued.

Could use a better revision history module to capture the template revisions inside the system.

Everything an end user could ever want or need from a QMS comes together in such a way that our end users believe in magic. Its really up to the company (and sometimes department) to decide what level to use the software on. Its easy to get creative with this product and really optimize a already great web based software. Everything is right there, right at your fingertips - all the time!

Sadly, the set up is not magical and not everyone can wrap their head around the system. Finding competent admins could be an issue. Everything does effect everything else in this system and you need to ahave the forsight to see and understand that. My largest complaint however is that the company could also be more forth coming with issues within their software. They have a lot of what they call bugs. I think these "bugs" are often not fully vetted until a customer points them out, then I imagine there is a lot of running around and work arounds. That said, it is a great system that works incredibly well to keep you and your company complaint.

Clean look, excellent customer service from the tech services groups, but their hands are tied far too much.

SO MANY BUGS. And several times I have been told that the bugs will not be resolved because they are not high enough priority. Sales groups (who I was told to contact to push the issue) do not respond. I do not feel comfortable executing a new module when the training module essentially cannot be trusted to work with the document module

a lot of features continuous improvement Production record section - easy to build a new record.

Enhanced search - not being able to open a title in a new tap, unable to expand a section to make it readable. After a certain period of time you are kicked out of the program

Overall MasterControl has been a huge success for our company. Standards of quality, tracibility and less deviations are all apparent with the implementation on MasterControl within our site.

I like the flexibility to build an electronic batch around our process. In the past I've seen process changes occur in order to facilitate lack of software configurability which is a concern. The flexibility of MasterControl eliminates that concern.

Fully integrating MasterControl with an established ERP such as SAP is a little more difficult than it first seemed. We have quite intricate batch records with a large amount of differing components. MasterControl has been open and helpful during this process, but there have been many bumps in the road.