MasterControl Quality Excellence
About MasterControl Quality Excellence
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Most Helpful Reviews for MasterControl Quality Excellence
1 - 5 of 389 Reviews
Deanna
11 - 50 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed May 2021
Implementation of Doc and Training
Joanne
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
MasterControl Quality Management system
MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.
PROSThis system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.
CONSThe suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.
Reason for choosing MasterControl Quality Excellence
MasterControl provided the most flexibility as we needed to implement a document management & quality system in a variety of clinical and non-clinical healthcare departments. Each department needed different standards and is regulated by different organizations. Some manufacture goods, others do not.
Rachael
Verified reviewer
Pharmaceuticals, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
MasterControl - Where Quality Changes Everything
We have been using the Audit, Process, Documents and Training modules and find the interconnection between the modules to be the most useful functionality that we did not see with our other systems. MasterControl is easy to use and in most cases is intuitive in terms of the workflows and visibility to end users. The MasterControl Support team have been one of the best I've worked with and they will work quickly and effectively to ensure any issues are resolved and applicable feedback given.
CONSAnalytics / Reporting has been one of our main pain points and although there are many reports across the system and modules which show individual elements etc, there are not many reports which contain a full data set of information needed especially in terms of Training or Process reports. We also have some wishes for future enhancements to the software and this is where the MasterControl User Voice forum comes in most handy where users can submit ideas for enhancements as well as vote on other use voices.
Heather
Pharmaceuticals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2024
Pharma Research application
The ease of setting up training for documentation and separate training courses is invaluable. Instead of a bloated shared file system, all training is housed in folders and compliance reports are easy to build.
CONSI didn't find much use for Insights, as for some reason it didn't work well for us.
Sheshanka
Medical Devices, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
A Decent QMS with room for Improvement
A Decent QMS with room for Improvement in Supplier, Audits, Risk Module, Analytics and Registrations
PROSDoc Management, Training and some aspects of Process module.
CONSMajority of the features linked to Supplier Management, Audits, Risk. User Management needs improvement. Analytics. Registrations.