About MasterControl Quality Management System (QMS)

MasterControl Quality Excellence (a QMS Software Solution) is an integrated quality management system that eliminates the need to paper-based quality processes. It helps life-science companies adhere more efficiently to the ever-changing FDA and ISO quality standards. 

MasterControl Quality Excellence enables over 1,000 customers across 30 countries to manage their quality and compliance processes and get their products to market at reduced cost with efficiency, regardless of the various regulations they face. 

MasterControl QMS also helps you automate task assignment, scheduling, follow-up, tracking, escalation, review, and approval of all document-based processes. The core application in the MasterControl suite integrates all quality proce...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

52 Reviews of MasterControl Quality Management System (QMS)

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 52 results

January 2020

Joanne from UCSF Health

Verified Reviewer

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

MasterControl Quality Management system

MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.

Pros

This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

Cons

The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.

Reasons for Choosing MasterControl Quality Management System (QMS)

MasterControl provided the most flexibility as we needed to implement a document management & quality system in a variety of clinical and non-clinical healthcare departments. Each department needed different standards and is regulated by different organizations. Some manufacture goods, others do not.

December 2018

Tamara from Ajinomoto Bio-Pharma Services

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Biotechnology

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Diligent and Reliable system

Pros

I really like that it is so easy to use and that it is reliable. Getting audited a lot, it is important to have a system that is robust and takes care of all your documents. The support is a big component about why it is reliable. They are always available to troubleshoot in times of need

Cons

A lot of patches, but like any software that is normal. They do a great job in getting bugs fixed quickly.

March 2020

Jeremy from Meridian Bioscience

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Medical Devices

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

March 2020

Powerful, but steep learning curve for users

Overall, it does what it is supposed to do. Once you get rolling, it's good. I wish documentation was better. I wish more control was given over individual document types. UI and bugs are annoying, but not show stoppers (though there is potential for the uninitiated). For the price, I would expect better UI/UX and fewer bugs, but it fills a niche, and the price reflects that accordingly.

Pros

The system is definitely a powerful system. There are a lot of great features just in documents and process modules. There are plenty of controls in place to control quality. Does everything you would expect of a quality management system.

Cons

Overpriced, IMHO. Has some bugs, and occasionally, they have caused quality issues. UI could definitely use some work - way too many additional clicks and navigations to get to get where you're going. New users have a difficult time adopting the system. There is a steep learning curve for both users and admins. Documentation leaves a lot to be desired in my experience. Would much prefer roles/rights be based on infocard type, not the vault they live in. Blanket rights on a vault cause unnecessary complexity in configurations. Not all users in a vault (e.g. geographical location, department, etc.), should have access to every document type in that vault, as recommended in MC best practices pptx...

October 2019

Cody from Integrated DNA Technologies

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Biotechnology

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2019

MasterControl Documents

I am responsible for all of the documentation for Quality Control for the company I work for. MasterControl works well for maintaining documentation, but the user interface could be greatly improved and simplified for new users.

Pros

It has a lot of functionality for creating, collaborating on, editing, and storing documents. The system works well for these purposes.

Cons

The user interface is often not intuitive. Button icons are sometimes used reused for very different purposes which causes confusion for new users.

March 2020

Darci from kaleo

Verified Reviewer

Company Size: 201-500 employees

Industry: Pharmaceuticals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

March 2020

UX and Reporting Falls Short

Pros

The best thing about MasterControl is the integration of the various modules. It is great to be able to have Documents, Training, a Process Form suite, Audit & Supplier Suite (and other modules) all in one centralized system. The Documents linking is great.

Cons

I feel that the system falls VERY short on ease of finding information and Reporting (getting data out) and overall GUI organization making the End-User Experience way more complicated than it needs to be.