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MasterControl Quality Excellence User Reviews
OVERALL RATING
Showing 1 - 5 of 93 reviews
Deanna
Company size: 11 - 50 employees
Time used: Less than 2 years
Review Source: Capterra
May 2021
Implementation of Doc and Training

Joanne
Verified reviewer
Company size: 10,000+ employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
January 2020
MasterControl Quality Management system
MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.
Pros
This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.
Cons
The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.
Reasons for choosing MasterControl Quality Excellence
MasterControl provided the most flexibility as we needed to implement a document management & quality system in a variety of clinical and non-clinical healthcare departments. Each department needed different standards and is regulated by different organizations. Some manufacture goods, others do not.
Deanna
Company size: 11-50 employees
Industry: Medical Devices
Time used: Less than 2 years
Review Source: Capterra
December 2020
Implementation of Doc and Training
We had a paper training process and used PDM for document control, which was not ideal because the user had access to prior control document revisions. Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training. He didn't need to attend training on how to use the software to figure out how do complete his procedure assignment training.
Pros
1) For the user, it was very easy for the user to complete training. Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements
Cons
didn't set up data card structure as best that we could.
Reasons for choosing MasterControl Quality Excellence
functionality
Reasons for switching to MasterControl Quality Excellence
paper controlled process for training and change control that was not regulatory compliant and couldn't be sustained.
Laurentiu
Company size: 10,000+ employees
Industry: Pharmaceuticals
Time used: More than 2 years
Review Source: Capterra
March 2022
Experiance with MC for over 2 years
Pros
Most impact that MC had on our systems is that this electronic quality management system is allowing every one from the company (if privileges allow you this) to check the status of certain processes in an given moment in time. With a simple search you can pretty fast get an short overview of what is going on.
Cons
Integration was somewhat cumbersome, but with the help of great customer service it was eventually finalized. We are in process of refreshing the user experience with interface 2.0 as we speak, can't wait!
Susan
Company size: 201-500 employees
Industry: Biotechnology
Time used: More than 2 years
Review Source: Capterra
September 2020
Most unintuitive software I've ever been forced to use
There are company-wide jokes about "Master Control Hell". At least it lets us bond in our commiseration.
Pros
Umm... that's really hard to say. Pretty colors, I guess.
Cons
Navigation is difficult. "Help" is convoluted - no easy way to find answers. For example, I wanted to know where my task disappeared to after I clicked Launch. Could not find an answer. App stalls very often with back button. I could go on, but I'm tired. I've been trying to navigate Master Control for the last 3 hours.

Response from MasterControl
We are sorry to hear that you were having trouble navigating the MasterControl product. We understand how important the user experience is, and work diligently to bring the best possible features to our latest product version. We would love to work with you directly to see how we can improve your MasterControl experience. If this is of interest to you, please contact us at support@mastercontrol.com
Replied October 2020