--- title: "MasterControl Quality Excellence Software Reviews, Demo & Pricing - 2026" description: "Review of MasterControl Quality Excellence Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/manufacturing/mastercontrol-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / MasterControl Quality Excellence Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/)[Alternatives](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/alternatives/) # MasterControl Quality Excellence Review From $25,000/year 3 plans Wondering if MasterControl Quality Excellence is right for your organization? Our Document Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview MasterControl Quality Excellence 4.5 [(539)](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/) Pricing Starting at $25,000.00 per year ### About MasterControl Quality Excellence MasterControl Quality Excellence is the #1 Quality Management System (QMS) in life sciences. Built on an AI-driven platform, it enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. Wondering if MasterControl Quality Excellence is right for your organization? Our Document Management Software selection experts can help you in 15 minutes or less. ## MasterControl Quality Excellence User Interface ## Popular MasterControl Quality Excellence Alternatives Main Product MasterControl Quality Excellence 4.5 [(539)](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.17Value for money - 4.48Customer support - 4.19Functionality Pricing Starting at $25000.00 per year Get Price Alternative Product [Isolocity](https://www.softwareadvice.com/manufacturing/isolocity-profile/) 4.6 [(66)](https://www.softwareadvice.com/manufacturing/isolocity-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.72Value for money - 4.91Customer support - 4.44Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [KAWAK](https://www.softwareadvice.com/manufacturing/kawak-profile/) 4.6 [(342)](https://www.softwareadvice.com/manufacturing/kawak-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.65Value for money - 4.75Customer support - 4.53Functionality Pricing Starting at $238.00 per month Get Price Alternative Product [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) 4.2 [(2062)](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/) Ratings Breakdown - 3.96Ease of use - 3.86Value for money - 3.82Customer support - 4.21Functionality Pricing Available upon request Get Price Alternative Product [Mitti (by SafetyCulture)](https://www.softwareadvice.com/cmms/iauditor-profile/) 4.6 [(355)](https://www.softwareadvice.com/cmms/iauditor-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.47Value for money - 4.54Customer support - 4.44Functionality Pricing Starting at A$29.00 per month Get Price Alternative Product [QT9 QMS](https://www.softwareadvice.com/manufacturing/qt9-profile/) 4.8 [(124)](https://www.softwareadvice.com/manufacturing/qt9-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.74Value for money - 4.75Customer support - 4.57Functionality Pricing Available upon request Get Price ## MasterControl Quality Excellence Pros and Cons We analyzed 539 verified reviews for MasterControl Quality Excellence to find out what actual users really think. Select to learn more Responsive And Proactive Support Team Users consistently highlight MasterControl's customer support as responsive, knowledgeable, and proactive. The support team is praised for quick issue resolution, helpful guidance during onboarding and upgrades, and a customer-focused approach that values feedback and fosters long-term partnerships. Training Tools And Learning Support MasterControl Quality Excellence offers a robust training module with integrated document workflows, automated assignments, and detailed tracking. While there is an initial learning curve, users benefit from a comprehensive self-study library, community resources, and tools that make ongoing training management and compliance easier for both admins and employees. Centralized And Customizable Document Control Document management in MasterControl is streamlined and flexible, allowing for easy creation, organization, and tracking of documents. Users appreciate customizable workflows, efficient document review, and the ability to store all documentation in one accessible, user-friendly system. Reporting Tools Lack Flexibility Reporting features are often described as clunky and difficult to use. Users struggle with creating, customizing, and extracting reports, citing limited functionality, unintuitive interfaces, and unreliable standard reports that hinder efficient data analysis. Steep Learning Curve For Users Many users find MasterControl Quality Excellence less intuitive, especially for new or infrequent users. The interface and terminology can be confusing, and some tasks feel overly complex, making adoption and daily use challenging without additional training or support. ## MasterControl Quality Excellence Pricing and Plans Starting price: $25,000.00 per year Free Trial Free Version Basic $25,000.00 per year Plan includes: - Document Management - Change Control - Analytics - Business Intelligence Standard Pricing available upon request Plan includes: - Training Management - Exams Complete Pricing available upon request Plan includes: - Event Management - Risk Management - Audit Management - Supplier Management Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## MasterControl Quality Excellence Features - Popular features found in Document Management Access Controls/Permissions Archiving & Retention Collaboration Tools Compliance Tracking Document Classification Document Editing Document Generation Electronic Signature File Conversion File Sharing Third-Party Integrations Version Control - More features of MasterControl Quality Excellence Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications Approval Process Control Audit Management Audit Planning Audit Trail Automated Scheduling Bills of Material Business Process Control Change Management Commenting/Notes Communications Management Complaint Management Compliance Management Corrective and Preventive Actions (CAPA) Cost Tracking Customer Complaint Tracking Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Data Visualization Defect Tracking Design Management Digital Signature Document Automation Document Capture Document Check-in/Check-out Document Coding & Control Document Management Document Review Document Storage Document Templates EDI Email Alerts Environmental Compliance Equipment Management FDA Compliance Feedback Management For Engineering Documents Forms Management Full Text Search Incident Management Internal Controls Management Inventory Management ISO Compliance ISO Standards Management Issue Management Issue Tracking Maintenance Management Mobile Access Monitoring Multi-Location Nonconformance Tracking Operational Risk Management Order Management Predictive Analytics Prioritization Product Data Management Production Scheduling Project Management Quality Assurance Quality Control Quality Management Real-Time Data Real-Time Reporting Real-Time Updates Reminders Reporting/Analytics Reporting & Statistics Response Management Revision History Risk Analysis Risk Assessment Risk Management Risk Reporting Risk Scoring Root Cause Analysis Routing Safety Management Scheduling Search/Filter Secure Data Storage Status Tracking Supplier Management Supplier Quality Control Task Management Traceability Training Management Version Comparison Version Rollback Workflow Management ## MasterControl Quality Excellence Integrations Microsoft Word Integration rated 4.0 from 18 reviews Microsoft Excel Integration rated 4.4 from 11 reviews Microsoft PowerPoint Integration rated undefined from -1 review ## MasterControl Quality Excellence User Reviews Overall Rating 4.5 Ratings Breakdown 5 55% 4 38% 3 6% 2 0% 1 0% Secondary Ratings Ease of Use 4.1 Value for money 4.2 Customer support 4.5 Functionality 4.2 Sheshank A. Verified reviewer Biotechnology 501-1000 employees Used daily for more than 2 years Reviewed July 2026 A decent QMS for Bio-Pharma clients with room for improvement 3 The experience overall is good. The system has it's strengths and is making efforts to make itself AI ready. However, certain modules need significant enhancements to qualify for the status of a complete QMS suite. Ratings Breakdown 3 Ease of use 4 Customer support 3 Functionality Pros: Documents, Training modules are easy to use. The new AI tools being added are improving the robustness of the QMS. Customer support and compliance matters are handled well too Cons: Certain areas such as Supplier quality and Audit modules have been outdated and ignored for years. They are an important part of a QMS suite and must enhanced soon. Reasons for switching to MasterControl Quality Excellence Business decision to merge all subsystems into one harmonized QMS Read More Simone B. Verified reviewer Pharmaceuticals 1001-5000 employees Used daily for less than 2 years Reviewed May 2026 Robust eQMS platform for regulated environments 4 Overall, my experience with MasterControl Quality Excellence has been positive. It is a reliable and mature solution for managing quality systems in regulated environments and it supports digital transformation initiatives effectively. While there are areas that could be improved in terms of usability and flexibility, the platform provides strong compliance support and helps standardize quality processes across different functions and sites. It is particularly valuable for organizations looking to move from paper-based systems to a more integrated electronic quality management approach. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: MasterControl Quality Excellence is a solid and comprehensive eQMS platform, particularly suitable for highly regulated industries such as pharmaceuticals and medical devices. One of its main strengths is the ability to centralize quality processes including CAPA, deviations, change controls, training management, document control and audit management within a single integrated environment. The workflow configuration is flexible and supports compliance with GxP requirements, electronic signatures and audit trails. It also improves traceability, collaboration between departments and overall inspection readiness. The reporting and dashboard capabilities are useful for trending and KPI monitoring. Cons: The platform can sometimes feel complex and not fully intuitive for end users, especially during the initial learning phase. Certain configurations and workflow customizations require significant administrative support and can become time-consuming. Some modules could benefit from a more modern and user-friendly interface, and system performance may occasionally slow down when handling large processes or extensive datasets. Reporting customization could also be more flexible without requiring advanced configuration knowledge. Reasons for switching to MasterControl Quality Excellence poor customer care by trackwise and need a different option Read More VR Verified Reviewer Biotechnology 1001-5000 employees Used daily for more than 2 years Review source Reviewed May 2026 eQMS upon your needs 4 Previously 5 I like the system because of its flexibility and you can always find a way to implement required features. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Flexible system, can be configured upon your needs. Easy to improve and adjust if necessary. Great tool for digitalization. Cons: Some new products promise good and helpful functionality but lack at some points. Delivered to fast. Read More Marco B. Verified reviewer Biotechnology 1001-5000 employees Used daily for more than 2 years Reviewed February 2026 Reliable Quality Management, but Implementation Can Be Challenging 4 MasterControl Qx is a solid and compliance‑focused quality management system that delivers strong collaboration and form management features. However, the platform could benefit from improved usability, quicker bug resolution, and more competitive pricing. It’s a great fit for organizations with strict regulatory requirements and structured internal processes. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: What I liked most about MasterControl Quality Excellence is its strong focus on compliance and its ability to streamline collaboration across teams. The system provides clear, structured workflows that support efficient task management and full traceability. I especially appreciate the ready‑to‑use digital forms, which are already designed around industry‑standard processes and allow teams to start working immediately without lengthy configuration. Cons: The main limitations I experienced with MasterControl Quality Excellence are related to usability and system stability. The interface can feel unintuitive for new users, requiring more training than expected to become fully comfortable. Additionally, some modules still show occasional bugs or inconsistent behaviors that slow down daily operations and require follow‑up with support. Implementation can also be time‑consuming due to the complexity of the platform and the level of coordination needed across teams. Reasons for choosing MasterControl Quality Excellence I chose MasterControl Quality Excellence because it offers a strong balance between functionality and value for money. Compared to other solutions, it provides ready‑to‑use, industry‑standard workflows and forms that reduce implementation time and costs Reasons for switching to MasterControl Quality Excellence Changing from on-premise to SaaS system. Read More AK Aubrey K. Verified reviewer Pharmaceuticals 51-200 employees Used daily for less than 2 years Reviewed August 2026 Qx Docs/Training/AQEM Review 4 Overall jumping into Qx was a huge learning curve but well worth it for the functionality and streamlining of training and document updates. Ratings Breakdown 4 Ease of use 4 Functionality Pros: I like how seamlessly documents and training integrate together and how easy it is to find information once documents are linked. The document collaboration takes some getting used to but works very well once you understand the flow. The system is very flexible in terms of different workflows and document types. Cons: The searchability of the AQEM module is pretty poor compared to documents and training. Insights does help with trending but searching for a specific quality event without knowing the number up front is difficult. Additionally, controlled printing is a little bit of a hassle and is less flexible than the rest of Qx. Reasons for switching to MasterControl Quality Excellence Integration of document management, training, and quality events. Read More MF Mikkel F. Verified reviewer Medical Devices 11-50 employees Used daily for less than 2 years Reviewed May 2026 Power Meets Complexity 4 Master Control delivers a powerful, feature-rich experience, balancing strong performance with complexity that may challenge new users Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Master Control impresses with sleek design, intuitive interface, and powerful performance that enhances productivity. Cons: Master Control can feel complex for beginners, with a steep learning curve and occasional glitches that disrupt workflow efficiency. Reasons for switching to MasterControl Quality Excellence Because master control offered a better system Read More SS Sam S. Verified reviewer Pharmaceuticals 5001-10000 employees Used daily for more than 2 years Reviewed May 2026 PQS and training manager 4 Excellent - use master control on a daily basis and it really supports continuous improvement, tractability and compliance Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Documentation control - excellent with great control and compliance Collaboration Implementation with great transition from previous EQMS Cons: None - it’s great the MC are constantly evolving the system, the MC team are very cooperative with requests to improve the system Reasons for switching to MasterControl Quality Excellence Greater functionality and to support improved compliance Read More VR Verified Reviewer Biotechnology 51-200 employees Used daily for less than 2 years Reviewed October 2025 MasterControl 4 Implementation was rough, but post live has been going great. Only improvement right now if functionality of the system. Could use more automation. Ratings Breakdown 3 Ease of use 4 Value for money 2 Customer support 3 Functionality Pros: Having one platform for several different systems. Being able to trust the validation of the systems. Cons: The Implementation process was challenging. Still having to follow up and correct import errors. Working with MC support. Reasons for switching to MasterControl Quality Excellence Company change with new ownership and management. Read More SM Surinder M. Verified reviewer Pharmaceuticals 11-50 employees Used daily for less than 2 years Reviewed July 2026 Excellent system 5 It is a big leap from a paper-based system. The support from developing and implementing the system was easy. In addition, compliant with the current practices. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The modules for Document Control and AQEM are robust and compliant. Once the system is set up, it becomes easy. The more you use the system, it will eventually pay for itself in terms of time and resources. Cons: There can be the odd bug or issue but the Customer Support is good. Very quick and responsive and the service is professional and friendly. Read More CP Carolina P. Verified reviewer Pharmaceuticals 501-1000 employees Used monthly for less than 12 months Reviewed July 2026 Building process in MasterControl in an efficient way 4 It’s been great to see how easily our sysadmin can build new forms and workflows. In addition to this, the validation process MasterControl offers ensures a lean approach. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: These customizable workflows help us work independently while cutting down validation time and deliverables. Cons: The standard forms don’t fit our business requirements, so we need to tailor the workflows and fields. This will bring additional time to develop new processes. Read More Showing 1 - 10 of 539 Reviews [See All Reviews](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/) ## MasterControl Quality Excellence Popular Comparisons [Isolocity vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/isolocity-profile/vs/mastercontrol/)[KAWAK vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/kawak-profile/vs/mastercontrol/)[NetSuite vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/vs/netsuite-financials-accounting-software/)[Mitti (by SafetyCulture) vs MasterControl Quality Excellence](https://www.softwareadvice.com/cmms/iauditor-profile/vs/mastercontrol/)[QT9 QMS vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/vs/qt9/)[Propel vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/vs/propel/)[Qualio vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/vs/qualio/)[Dot Compliance vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/dot-compliance-profile/vs/mastercontrol/)[Fishbowl vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/fishbowl-inventory-manufacturing-profile/vs/mastercontrol/)[Arena QMS vs MasterControl Quality Excellence](https://www.softwareadvice.com/compliance/arena-qms-profile/vs/mastercontrol/)[SafetyChain vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/vs/safetychain/)[Checklist Fácil vs MasterControl Quality Excellence](https://www.softwareadvice.com/construction/checklist-facil-profile/vs/mastercontrol/)[Ideagen Quality Management vs MasterControl Quality Excellence](https://www.softwareadvice.com/compare/142000-mastercontrol/vs/419186-Ideagen-Quality-Management/)[QualityQuest vs MasterControl Quality Excellence](https://www.softwareadvice.com/crm/compliancequest-profile/vs/mastercontrol/)[Octave Reliance vs MasterControl Quality Excellence](https://www.softwareadvice.com/capa/etq-reliance-profile/vs/mastercontrol/)[Qualityze Suite vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/vs/qualityze/) [Compare All Alternatives](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/alternatives/) ## Other Top Recommended Document Management Software [Conga Composer](https://www.softwareadvice.com/cms/conga-document-generation-profile/) **4.4** (118) Recently recommended **12** times [Mango Practice Management](https://www.softwareadvice.com/bpm/mangobilling-profile/) **3.8** (61) Recently recommended **10** times [Klyck](https://www.softwareadvice.com/business-plan/klyck-profile/) **4.9** (29) Recently recommended **10** times [Centralpoint](https://www.softwareadvice.com/crm/centralpoint-profile/) **4.6** (9) Recently recommended **10** times Stuck Between Options? 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