MasterControl Quality Management System (QMS) Software


MasterControl QMS is an integrated quality management system that can be installed on-premise or accessed through the web. It is suited for businesses of any size and a multitude of industries including agriculture, lumber, industrial machinery, plastics, and pharmaceuticals.

MasterControl enables over 1,000 customers across 30 countries to get their products to market at reduced cost with efficiency while eliminating the need for paper-based quality processes and adhering to FDA and ISO quality standards.

MasterControl QMS helps you automate task assignment, scheduling, follow-up, tracking, escalation, review, and approval of all document-based processes.  The core application in the MasterControl suite integrates all quality processes including change control, customer complaints, corrective/preventive action (CAPA), and audits.

MasterControl also offers a supplier management tool that allows you to meet the needs and maintain all supplier status and quality information in a central location and includes an approved vendor list that can be made available organization-wide and reviewed in real time.



53 Reviews of MasterControl Quality Management System (QMS)

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 53 reviews

December 2018

Jeff from Eurokera

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Not a very easy to use product

Pros

Does handle document control. Rarely shuts down.

Cons

Hard to use. Way too many steps to review a document.

December 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

MasterControl is a very flexible suite of applications that can be utilized in any industry. It can decrease the need for binders full of records.

Pros

Flexibility to be used in any industry.
Great customer support.
Client driven updates.
Makes regulatory audits smoother.
Great website to connect customers.

Cons

This is an expensive product to own. The flexibility of the suite of applications makes it worth the money.

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Audit compliance made easy

Pros

Ability to manage all documentation and Industry standards needs maintaining an audit trail. Revision control, document training. Supplier management. A one stop shop.

Cons

There can be so much to absorb and how the system flows it can get frustrating. At times it would be nice to have more viewing options.

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great App

Pros

Makes everything easier and streamlines the process. Very easy to use. Allowed for us to but new processes in place and remove the paper processes. Support.

Cons

The LDAP Import tool, Java, and the reporting tool. I do not really have any other cons. This is a good application.

November 2018

Jason from Pharmex

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Great for Compliance

Pros

Easy to track compliance for FDA filings and saves cost and time

Cons

Make it easier to input files and other information needed

November 2018

Brenna from CBR

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

MasterControl puts YOU in control

Having MasterControl has allowed us to ensure a centralized location for all quality information and data. When we used a paper based system previously, the information would be stored in various locations and was much more difficult to retrieve when necessary.

Pros

The document management system. Its very user friendly and configuration is a breeze!

Cons

Process module. Currently it's much more difficult to make changes to workflows for quality event management handled in that module, however if you can make your processes fit into the pre-configured workflows it works excellently.

November 2018

Robin from Food & Beverages

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Always improving!

As a beta partner for the new eBR module we will be going live 2019 Q1. Love the new builder and the support and collaborative feedback between customer/users and MasterControl!

Pros

MasterControl stays on the cutting edge of compliance so you don't have to! From new features to new modules always looking forward to the next thing coming!

Cons

Jreports has been a struggle. Implemented new FBS forms with no out of the box reports.

November 2018

Sandy from Verathon

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

MasterControl 11.7 great features

We keep our quality system in MasterControl and it is easy to find things in the new organizer set up.

Pros

I like the new look as it is easier on the eyes and can be followed more easily by using tiles instead of lines of text.

Cons

I do not like the icons being one color, blue and I do not like that the letter "i" and the eyeball are used together or at all. More icons that are more meaningful and colorful are always easier for users.

October 2018

Lee Ann from Lannett Company Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

MasterControl Document Module Top Notch

Customer Service is the best of any company I've worked with. The system is easy to use and can be tailored to fit the needs of your company.

Pros

Ability to create to fit the needs of our organization and document types.

Cons

Just a big learning curve when you are going from paper to electronic. Wish I could have been able to practice in the system before going to training. Lingo was an adjustment.

October 2018

Tamara from Althea

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

QMS Review

Pros

I think this system is extremely easy to use. Everything is self-explanatory in your modules and it is easy to stay organized and on top of your timelines.

Cons

The bugs in the new version. It was clear there needed to be more time for 11.7 to be released.

October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Almost 20 years of success partnering with MasterControl

The MasterControl team ensures your success by providing project management resources to keep you on target with implementation. Their support always energizes you with solutions!

Pros

The ease of use, and the wonderful technical support.

Cons

The current J-reports tool has been challenging for most of our users

October 2018

Rachael from ERT

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Easy to use and MasterCOntrol have an excellent support service

Our overall experience with MasterControl has been excellent, from the start of the project through to now. When we looked for a new QMS, MasterControl stood out from the other vendors we contacted. We have now streamlined our Complaints and CAPA process and have one central database instead of the multiple systems/databases that we had. We are now looking to implement Documents and Training... so the MasterControl adventure continues!

Pros

As a System Administrator of MasterControl, I really like how easy the system is to use and how our quality documents can be maintained in one central system instead of the multiple systems we had previously been using. The service offered by MasterControl has been excellent and we have worked with some amazing people during the configuration of the system. We also rate the Customer Support team as they are quick to respond to your issue and offer solutions quickly.

Cons

Currently the J-Reporting as we aren't finding it as simple to use as we expected. It's a very powerful tool to use but we've need a lot of support from MasterControl to develop our company-specific reports.

September 2018

Anil Kumar Reddy from KVK Tech Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Most efficient and effective computer system that i have ever seen!

Excellent

Pros

Ease of use, The most colorful application I have seen compared to the most of Bio-Pharmaceutical Applications, One stop shop for all quality systems integrated with each other. The Documents, Training and Process (Deviation, Change Control, CAPA, OOS) integration, I can make any electronic form as quick as creating word Template with full track and traceability.

Cons

In process module, still there is lot more scope to make it as bench mark to all other QMS applications.

August 2018

John Kennedy from Cience

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

MasterControl Quality Management System (QMS) is one Great Tool!

This is one great tool!

Pros

One of the most awesome things about this tool is that it works with the ease of a typical document software but it gives you a lot more. Being able to set up a time when to review a certain document is just one good feature it has.

Cons

The software its working totally great for us. It does the job it's suppose to do and make things easy for everyone who collaborates on the document.

August 2018

Anne from Food Manufacturing

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

MasterControl QMS review

Pros

I can automatically integrate all the information that I need on this software. I really like the web design also, it is very pleasing to look at.

Cons

A pricey software for a beginner user like me. Maybe try to make it more affordable for users who just got started and want to try this software.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Makes document management and sharing easy and centralized.

Pros

Anyone at the company can see and access relevant documents without having to keep paper. Great if you like the picture-based layout

Cons

The icon/picture-based layout is great if that's the way your mind works, but for me personally I can sort through information better if it is text-based.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2018

Great Document Control System for Developed Companies

Pros

I like that this software can be custom tailored to fit your organization. There are also options to add other modules that all link to each other so it is easy to add on features if needed. Keeps track of all users training records

Cons

Not the most user friendly for people who lack computer skills and technical proficiency. Very expensive

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

3 of 5

April 2018

Excellent control of documents ...

Pros

The best thing about the program is the ability to track documents and identify whether the document was read or not.

Cons

It is not easy to use for the average user and its cost is very high considering that there are similar programs at a much lower cost.

April 2018

Jonelene from Pace Sensors Limited

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Document control never been as easy

Pros

This QMS help us obtain our ISO certificate 2 years ago. With this approval on documents is on track and tractability is perfect.

Cons

We have on-site set up and only on our office can be access. It is a security but will be more flexible if it is cloud base.

April 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Well-rounded, integrated, easy to use

Pros

The integration between documents, processes, training etc is seamless. We came form paper-based manual systems and bringing our document system to MasterControl was pretty dang easy and I did it with a very small group. Remarkable customer service/tech support.

Cons

Expensive. My old training software was 1/3rd of the price and had pretty similar features. With that being said, I don't know if I could switch. The pros outweigh the costs for me, but it really is an expensive product.