





My MasterControl






Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About MasterControl Quality Excellence
MasterControl Quality Excellence (a QMS Software Solution) is an integrated quality management system that eliminates the need to paper-based quality processes. It helps life-science companies adhere more efficiently to the ever-changing FDA and ISO quality standards.
MasterControl Quality Excellence enables over 1,000 customers across 30 countries to manage their quality and compliance processes and get their products to market at reduced cost with efficiency, regardless of the various regulations they face.
MasterControl QMS also helps you automate task assignment, scheduling, follow-up, tracking, escalation, review, and approval of all document-based processes. The core application in the MasterControl suite integrates all quality proce...
My MasterControl
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
January 2020
Joanne from UCSF Health
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
MasterControl Quality Management system
MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.
Pros
This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.
Cons
The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.
Reasons for Choosing MasterControl Quality Excellence
MasterControl provided the most flexibility as we needed to implement a document management & quality system in a variety of clinical and non-clinical healthcare departments. Each department needed different standards and is regulated by different organizations. Some manufacture goods, others do not.
July 2020
Jon from Closure Systems International
Company Size: 1,001-5,000 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2020
System Integration
We needed a validated system to replace our existing homegrown systems. The integration of the modules made this move a relatively painless one.
Pros
We went from several home grown or small scale products and rolled them all into one with MasterControl. It significantly lowered our risk, makes our processes more efficient, and streamlined ongoing system maintenance and support. Many systems are good about recording information (all the inputs) but don't put much effort into the outputs. MasterControl makes it easy to pull out the information you are looking for and schedule specific reports for delivery when needed.
Cons
Being new to the medical device world, the sign offs and approvals seems cumbersome, but I would expect those from any system in this arena. That was a little to get used to, but it is setting us up for success when it comes audit time.
Reasons for Choosing MasterControl Quality Excellence
MasterControl was a mature system with many features more advanced over the competitive products. The sales team was fully engaged, offered as many demos as we needed, answered every question, and was super responsive. The reporting, the online collaboration, the integrated modules, and the flexibility of the solutions to meet our specific company needs were the main drivers. It helped that we had an internal resource that was previously a power user who had a good experience as well as customers who had previous positive experiences with MasterControl.
January 2021
Michael from Liggett Group
Company Size: 501-1,000 employees
Industry: Tobacco
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
5.0
January 2021
Mission Critical Quality Excellence
It has really helped us solve many issues with quality control and compliance. I would recommend this product to anyone who wants to move to the top tier of quality for their product.
Pros
This software is a complete solution with more modules you can add being built all the time. It is cloud based and does more than any in house solution could be built to do for the same price. The support team is very responsive in accepting our suggestions for improvements.
Cons
Even though there is a lot of support, it can be time consuming and very labor intensive to integrate the many pieces needed to implement the entire solution. It is a bargain but still very pricey for a small company and this will eventually limit its market.
September 2020
Susan from Biotechnology
Company Size: 201-500 employees
Industry: Biotechnology
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Functionality
2.0
September 2020
Most unintuitive software I've ever been forced to use
There are company-wide jokes about "Master Control Hell". At least it lets us bond in our commiseration.
Pros
Umm... that's really hard to say. Pretty colors, I guess.
Cons
Navigation is difficult. "Help" is convoluted - no easy way to find answers. For example, I wanted to know where my task disappeared to after I clicked Launch. Could not find an answer. App stalls very often with back button. I could go on, but I'm tired. I've been trying to navigate Master Control for the last 3 hours.
Response from MasterControl
Replied October 2020
We are sorry to hear that you were having trouble navigating the MasterControl product. We understand how important the user experience is, and work diligently to bring the best possible features to our latest product version. We would love to work with you directly to see how we can improve your MasterControl experience. If this is of interest to you, please contact us at support@mastercontrol.com
December 2020
Deanna from Chronos Imaging
Company Size: 11-50 employees
Industry: Medical Devices
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
December 2020
Implementation of Doc and Training
We had a paper training process and used PDM for document control, which was not ideal because the user had access to prior control document revisions. Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training. He didn't need to attend training on how to use the software to figure out how do complete his procedure assignment training.
Pros
1) For the user, it was very easy for the user to complete training. Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements
Cons
didn't set up data card structure as best that we could.
Reasons for Choosing MasterControl Quality Excellence
functionality
Reasons for Switching to MasterControl Quality Excellence
paper controlled process for training and change control that was not regulatory compliant and couldn't be sustained.