--- title: "MasterControl Quality Excellence Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MasterControl Quality Excellence. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MasterControl Quality Excellence is a good fit for you!" source_url: "https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Control Software](https://www.softwareadvice.com/document-control/) / [MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/) / MasterControl Quality Excellence Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/) Reviews [Alternatives](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/alternatives/) # MasterControl Quality Excellence User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 540 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.5/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 297 reviews (55%) - 4 stars: 206 reviews (38%) - 3 stars: 35 reviews (6%) - 2 stars: 2 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - From what I’ve learned, the platform offers robust tools for document management, training, and compliance alignment… all of which are essential as we work to build and standardize our processes. - The AQEM module has a simple and customizable workflow system with plenty of helpful features that enhance usability for end users. And you don’t have to be a software engineer to use the system or customize the workflows. - I especially appreciate the ready‑to‑use digital forms, which are already designed around industry‑standard processes and allow teams to start working immediately without lengthy configuration. ### Most mentioned cons - The standard forms don’t fit our business requirements, so we need to tailor the workflows and fields. - Certain configurations and workflow customizations require significant administrative support and can become time-consuming. - Some features that are not the focus of improvements and upgrades, creating limitations for the teams on site ## MasterControl Quality Excellence customer reviews Showing reviews 1-25 of 540 (page 1). ### MasterControl Qx Review - Overall rating: 5/5 - Reviewer: Phyllis F. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience with Qx has been great. The system does what it needs to with few issues. For the most part, MC is responsive and fixes these issues. However, reporting can be challenging with data "living" in multiple reports, requiring outside services to combine them into something usable (e.g., 6 fields you need are on one report, and 3 are on another) and the "new" report solution still has many data errors and latency issues. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Hands down the best support from any QMS software company that I have personally used - and that includes bespoke systems. MasterControl really listens to its users and is actively engaged with its customer base. #### Cons The UI is starting to show its age and as an administrator, can be somewhat complex. However, this complexity has a purpose to keep things simple for the end user. #### Reasons for choosing MasterControl Quality Excellence Better features than Greenlight Guru and less expensive than Veeva #### Reasons for switching to MasterControl Quality Excellence Qualio was difficult to use and required a lot of training administrative time. SharePoint and Lotus Notes - while fine in their day, were past prime and no longer compliant. --- ### Excellent traceability, training and Support for multiple departments - Overall rating: 4/5 - Reviewer: Karina B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we would recommend using MasterControl. They have so many tools to support you in whatever stage of the process you are in. Customer support is outstanding and we always have a quick response to the issues we are dealing with. We feel well supported and taken care of. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Documents and training module are so easy to use. I love how multiple collaborators can work on something and you have traceability of who added what. Also, training tasks are easy to assign and automate so that you never have to fall behind. The supplier module has also been great for us so that we are able to keep track of our approved suppliers and which products they supply to us. We have even be able to indicate which markets the products are approved for which helps our demand/planning and purchasing teams. #### Cons The Audit module needs to be updated. When we were using it, there were many defects and work arounds that we had to use. This caused a lot of inefficiencies in our process as we had to restart multiple times. #### Reasons for choosing MasterControl Quality Excellence MasterControl met more of our criteria, and had better support --- ### eQMS upon your needs - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I like the system because of its flexibility and you can always find a way to implement required features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexible system, can be configured upon your needs. Easy to improve and adjust if necessary. Great tool for digitalization. #### Cons Some new products promise good and helpful functionality but lack at some points. Delivered to fast. --- ### Robust eQMS platform for regulated environments - Overall rating: 4/5 - Reviewer: Simone B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with MasterControl Quality Excellence has been positive. It is a reliable and mature solution for managing quality systems in regulated environments and it supports digital transformation initiatives effectively. While there are areas that could be improved in terms of usability and flexibility, the platform provides strong compliance support and helps standardize quality processes across different functions and sites. It is particularly valuable for organizations looking to move from paper-based systems to a more integrated electronic quality management approach. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros MasterControl Quality Excellence is a solid and comprehensive eQMS platform, particularly suitable for highly regulated industries such as pharmaceuticals and medical devices. One of its main strengths is the ability to centralize quality processes including CAPA, deviations, change controls, training management, document control and audit management within a single integrated environment. The workflow configuration is flexible and supports compliance with GxP requirements, electronic signatures and audit trails. It also improves traceability, collaboration between departments and overall inspection readiness. The reporting and dashboard capabilities are useful for trending and KPI monitoring. #### Cons The platform can sometimes feel complex and not fully intuitive for end users, especially during the initial learning phase. Certain configurations and workflow customizations require significant administrative support and can become time-consuming. Some modules could benefit from a more modern and user-friendly interface, and system performance may occasionally slow down when handling large processes or extensive datasets. Reporting customization could also be more flexible without requiring advanced configuration knowledge. #### Reasons for switching to MasterControl Quality Excellence poor customer care by trackwise and need a different option --- ### Qx Docs/Training/AQEM Review - Overall rating: 4/5 - Reviewer: Aubrey K. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall jumping into Qx was a huge learning curve but well worth it for the functionality and streamlining of training and document updates. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like how seamlessly documents and training integrate together and how easy it is to find information once documents are linked. The document collaboration takes some getting used to but works very well once you understand the flow. The system is very flexible in terms of different workflows and document types. #### Cons The searchability of the AQEM module is pretty poor compared to documents and training. Insights does help with trending but searching for a specific quality event without knowing the number up front is difficult. Additionally, controlled printing is a little bit of a hassle and is less flexible than the rest of Qx. #### Reasons for switching to MasterControl Quality Excellence Integration of document management, training, and quality events. --- ### Power Meets Complexity - Overall rating: 4/5 - Reviewer: Mikkel F. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Master Control delivers a powerful, feature-rich experience, balancing strong performance with complexity that may challenge new users #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Master Control impresses with sleek design, intuitive interface, and powerful performance that enhances productivity. #### Cons Master Control can feel complex for beginners, with a steep learning curve and occasional glitches that disrupt workflow efficiency. #### Reasons for switching to MasterControl Quality Excellence Because master control offered a better system --- ### PQS and training manager - Overall rating: 4/5 - Reviewer: Sam S. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent - use master control on a daily basis and it really supports continuous improvement, tractability and compliance #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Documentation control - excellent with great control and compliance Collaboration Implementation with great transition from previous EQMS #### Cons None - it’s great the MC are constantly evolving the system, the MC team are very cooperative with requests to improve the system #### Reasons for switching to MasterControl Quality Excellence Greater functionality and to support improved compliance --- ### MasterControl Quality Excellence Review - Overall rating: 4/5 - Reviewer: Samuel S. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall positive experience. The backbone of the system is solid and provides the essentials to users in a convenient way. However, the interface and server responsiveness can use more improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of searching and managing documents. Ease of initiating and tracking events. Good customer service. Ability to create reports for mass retrieval of data. #### Cons Non-modern user interface. Occasionally server stutter. Report usage is not beginner friendly and the user experience feels sluggish. --- ### Excellent Document Control with limited Reporting Functionality - Overall rating: 4/5 - Reviewer: Darshan P. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The platform is reliable, has great track record for it's uptime status. The licensing options are bit limiting and should be more relaxed to allow for non-contributing member to utilize. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros MasterControl provides extensive set of administrative tools to ensure document control can be managed with granular level of configuration. #### Cons The FBS forms and AQEM platform lacks customization options, including the ability to facilitate collaboration, it's ease of use, and ability to generate custom report templates for FBS Forms or AQEM modules. --- ### Excellent system - Overall rating: 5/5 - Reviewer: Surinder M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a big leap from a paper-based system. The support from developing and implementing the system was easy. In addition, compliant with the current practices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The modules for Document Control and AQEM are robust and compliant. Once the system is set up, it becomes easy. The more you use the system, it will eventually pay for itself in terms of time and resources. #### Cons There can be the odd bug or issue but the Customer Support is good. Very quick and responsive and the service is professional and friendly. --- ### Excited about MasterControl - Overall rating: 4/5 - Reviewer: Tina E. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with MadterControl has been amazing. The 2025 Summit is my second summit attending and I’ve learned so much more about what MC can do than I knew possible! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I use MasterControl Qx all day in my role as a Quality supervisor. The document management was the first piece we rolled out. It is so helpful to have access to the vaults (draft, released, and archived). The collaboration step is beneficial to allow multiple inputs at the same time. #### Cons The portion I like the least is likely more on our behalf as a company than on MasterControl. The setting up of roles and job codes has been less than ideal. The department that initially set these up phased out and unfortunately took all their knowledge with them. Coming in on the back end has not been met with positive results. --- ### MasterControl Documents: A robust experience from creation to approval - Overall rating: 5/5 - Reviewer: Marsha H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the system has many bells and whistles: Enhanced Search, which includes a full text search, linking to related documents, custom approval workflows, and control of which users can view, create, revise and approve documents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Qx is user-friendly and provides a home for all of the documents your organization requires. Creation, revision and approval are made easy. The Collaboration process involves multiple users and is key for robust revisions. #### Cons When approving document revisions, the approver has to search to view redlines to confirm what was changed within the document. --- ### A positive experience! - Overall rating: 5/5 - Reviewer: Sean M. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been positive. Despite some of the minor cons I had, I was always able to get my job done and make it work for my company in a way that give me peace of mind that everything will run smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I'm a fan of quality excellence. It's easy to use and makes sense for our organization. Have the regulation in our quality process makes all the difference. We're small and just getting started, having gotten set up in such a short amount of time getting this implemented helped tremendously with taking one more thing off our plate. #### Cons There are some cons but mostly just program things I do not like or wish I could change. Working with things like AQEM a lot, I have certain ideas in mind that would work great for the specific scenario I'm in but aren't always within the realm of capabilities on MC. There are however some new additions I was made aware of coming soon that solve some of these problems! --- ### holistic and compliant - Overall rating: 4/5 - Reviewer: Marylynn C. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's really holistic they nearly all qms needs can be met in one system. The customer support is fantastic and they get solution to you quick. Very customer oriented. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very robust software that is part 11 compliant and has lots of configurability to meet your specific needs. #### Cons Because they have a lot of different customers sometimes the common denominator wins out so there are some features that may not be perfect for your situation. #### Reasons for switching to MasterControl Quality Excellence Not compliant system, legacy and on premise --- ### MasterControl Documents & Training - Overall rating: 4/5 - Reviewer: Jennifer C. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I would recommend MC to other companies. Docs and Training are easy to use and are reliable modules. It’s exciting to hear about all of the other products that MasterControl is rolling out and we are actively looking at ways in which those solutions might be incorporated in our processes to provide efficiency. My hope is that MasterControl will begin focusing advancing Doc’s and Training as they have with their other modules. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Doc’s & Training Modules make it simple for us to keep our users up to date on the latest docs and keep their training current. Configuration is user-friendly for a business owner, only requiring a basic knowledge of systems but doesn't require any coding knowledge/experience. #### Cons The Doc’s and Training modules have not changed much in the past few years. It would be nice to see more focus on these products for enhancements to make processes run more efficiently. --- ### AQEM Review - Overall rating: 5/5 - Reviewer: William C. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall (and once needed enhancements were rolled out) the AQEM module has been a tremendous improvement in our ability to roll out new process forms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The improved ease of development and flexibility of AQEM process forms when compared to the previous Qx eForms. #### Cons I felt the AQEM module was launched prematurely. Much of the needed functionality, which eventually became available, was not available at the time of launch. This caused a delay in our ability to launch. --- ### Benefits of MasterControl - Overall rating: 5/5 - Reviewer: Richello D. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been fantastic. My company utilizes many employees who are remote or designated to different sights. The flexibility of master control has allowed our team to continue to function across long distances. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MasterControl offers a perfect range of modules that focus on the quality compliance needs for our company including document management, learning management, change control and supplier management. #### Cons Not necessarily a con, but the focus on ease of use is a must. There is always work to be done to simplify the user interface and make it as intuitive as possible. #### Reasons for choosing MasterControl Quality Excellence The price was appropriate for our needs. --- ### Satisfied, but with a hope for more. - Overall rating: 4/5 - Reviewer: Garett R. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am satisfied with my experience with Master Control. There are certainly things that could be improved, but they meet my needs and are responsive and supportive as we strive for excellence. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They provide a well implemented approach to document and training. I have had the full experience of being a newcomer and they supported me through all of my questions. Top notch customer support for my needs. #### Cons Due to the mass amount of services offered it can be quite daunting and confusing when you start out. You will eventually grow accustomed to it, but it isn't easy. Also, there are some pretty intuitive things that you would think you could do that you can't. Many of them are in the works and will be addressed in the future, but right now we have to find workarounds. --- ### QX for Pharmaceutical and Healthcare Companies - Overall rating: 5/5 - Reviewer: Wendy W. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Master COntrol Quality excellence is great. We would reccomend this a lot. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We really like how it puts everything together. We like being able to see different metrics on things. #### Cons There really is not anything that we dislike. It is good overall and functions well. Perhaps the end user training could be a btit more. --- ### It's great! - Overall rating: 5/5 - Reviewer: Lyndsey E. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! It helps our company sray compliant and moving quickly. Its easy when auditing and a great way to keep.our documents and training straight. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reports, searches and document management and training. Everything all in one system makes life much easier! #### Cons Some of the limitations with jreports. Would like more options for verifiers on training courses and more scorm file capabilities. --- ### MasterControl Keeps Improving and Innovating - Overall rating: 5/5 - Reviewer: Crystal B. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I think MasterControl is a great platform. The company is always striving to improve and stay ahead of emerging trends and advancements in technology. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros AQEM module includes features to make it possible to customize quality event workflows improve usability for end users. #### Cons JReports can be challenging to create, and they often take a long time to load. It would also be helpful if there were an option to combine multiple reports. --- ### Reliable System - Overall rating: 5/5 - Reviewer: Janice C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Once you get use to the system it has been great and reliable. It does not crash and downtime is kept to a minimum. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that we can customize workflows. MasterControl keeps evolving with enhancements with customers in mind. #### Cons Rigid. But that is a good thing too. It is complicated at times and would be nice if there was some flexibility without going through the sysadmin. #### Reasons for switching to MasterControl Quality Excellence IR/CAPA functionality and part 11 compliance --- ### Strong compliance platform constantly striving to improve - Overall rating: 4/5 - Reviewer: Angel I. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it's been good. I think MasterControl is really striving for high compliance and is always intaking customer feedback for improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The Qx platform is great at maintaining strong compliance - particularly for Document Control and Training. #### Cons The other ancillary modules (Audit, Supplier) are clunky and don't get a lot of attention for upkeep like the hot topics (Mx and AI). --- ### MasterControl Review - Overall rating: 5/5 - Reviewer: Cindy S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been with using mastercontrol for 3 years. I learn more every time i use the different features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system has unlimited capabilities. It works for all aspects of our Quality System. The team always looking for improvements. #### Cons Sometiemes not user friendly for folks who do not use it often. Our team trains others often. But the academy helps. --- ### MC Qx Myriad - Overall rating: 4/5 - Reviewer: Greg H. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Functionality. The ability to do so many different things to meet our organizational needs and expectations #### Cons It can feel unintuitive sometimes and somewhat rigid. If there’s a minor change or feature request, it is cumbersome to get a change implemented. ## More reviews [Next reviews](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/?page=2) --- MasterControl Quality Excellence Reviews, Pros and Cons - 2026 Software Advice