--- title: "MasterControl Quality Excellence Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MasterControl Quality Excellence. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MasterControl Quality Excellence is a good fit for you!" source_url: "https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/) / MasterControl Quality Excellence Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/) Reviews [Alternatives](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/alternatives/) # MasterControl Quality Excellence User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 579 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.5/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 312 reviews (54%) - 4 stars: 227 reviews (39%) - 3 stars: 38 reviews (7%) - 2 stars: 2 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I especially appreciate the ready‑to‑use digital forms, which are already designed around industry‑standard processes and allow teams to start working immediately without lengthy configuration. - Master Control impresses with sleek design, intuitive interface, and powerful performance that enhances productivity. - It is particularly valuable for organizations looking to move from paper-based systems to a more integrated electronic quality management approach. ### Most mentioned cons - The standard forms don’t fit our business requirements, so we need to tailor the workflows and fields. - Certain configurations and workflow customizations require significant administrative support and can become time-consuming. - Some features that are not the focus of improvements and upgrades, creating limitations for the teams on site ## MasterControl Quality Excellence customer reviews Showing reviews 1-25 of 579 (page 1). ### MasterControl Qx Review - Overall rating: 4/5 - Reviewer: Marissa S. - Industry: Pharmaceuticals - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, we have imported 16 sites and 7600 users and the experience has been most easy. It’s been a lifesaver to develop import tools that we can reuse. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use and configuration, specifically around vaults and custom fields. With a company our size, we rely on custom fields for searches. #### Cons The workflows are not as flexible as they should be. We have issues where we are unable to reject workflows and must abort/start over. --- ### Innovative solutions - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Devices - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have been using mastercontrol for almost 7 years now. It was the first eQMS I had used, and nothing compares to it. It doesn’t matter the size of your business, the system can work for you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Helps my company stay compliant. MC strives to bring many systems into one to reduce the amount of outside integration required. #### Cons They have a hard time prioritizing because of how many improvements are always in the works. There are upsides to this, as us users are treated an asset that helps them continuously improve and grow. --- ### Great but could use some improvements - Overall rating: 4/5 - Reviewer: Gigi D. - Industry: Medical Devices - Company size: 5001-10000 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has had its ups and downs. There are many times when our APIs go down and the systems we connect to aren’t able to get the data which has created downtime #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I appreciate the integration with AQEM and the ability to see your tasks in ADAPT. Being able to use the advanced search is also great. #### Cons Need better searching for info areas and linking of info cards with AQEM and maybe better search functionality across platforms and products --- ### New Qx User - Overall rating: 4/5 - Reviewer: Ryan K. - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We’re still implementing so we don’t have a lot of experience but the user experience will take a lot of getting used to. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The lack of customization options will end up being a benefit as it is preventing us from building overly complex systems. #### Cons The documents workflows require a significant number of clicks compared to our previous system which isn’t as user friendly. --- ### MasterControl Qx is Excellent - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. MasterControl QX has a friendly User Interface and makes initiation and tracking of quality events seamless utilizing its integration to MasterControl Documents and Training modules. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Qx is Easy to Use and integrates easily with Documents and Training module allowing for a robust Quality Management System. Qx provides a value for money as it eliminates the need for paper tracking of quality evetns and allows for seamless collaboration. When bugs and issues arises, there is prompt customer response from MasterControl support and Account Managers. #### Cons The configuration, editing, and implementation of FBS forms can be a daunting task. Qx events also rely on JReports, which are less user friendly, for event tracking and KPIs. --- ### Great eQMS with good integration - Overall rating: 5/5 - Reviewer: Adam S. - Industry: Transportation/ Trucking/ Railroad - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall experience has been very positive. Modules are intuitive and easy to use. Configuration is also easily performed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great value for a tool that can be easily integrated. Provides much needed compliant support for our customers trust #### Cons Not all features or modules are integrated with insights for enhanced analytics, such as audit and supplier modules --- ### Dependable Document Control - Overall rating: 5/5 - Reviewer: Wesley B. - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. MasterControl is a solid, trustworthy choice for regulated teams that put compliance and inspection readiness first. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Strong document control with versioning, routing, and audit trail. Quality processes like CAPA, deviations, change control, and audits connect in one system #### Cons Interface can feel dated compared to newer cloud-native platforms. Configuration changes often rely on vendor support --- ### QX - Excited for next steps - Overall rating: 4/5 - Reviewer: Joanna O. - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall it has been good. Wr are looking at upgrading to the AQEM forms and excited to use the Search Preview feature. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the Ease of use and the integration between QX and Document module makes it easy to use together. #### Cons Our current user interface is not the most intuitive or user friendly. We also struggle with the search capabilities. --- ### Intuitive and effective - Overall rating: 5/5 - Reviewer: Diaz, D. - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: 1-3 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall I would say my experience has been positive. There are support features that I can use when I do have questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find the software intuitive for users who may not be familiar with eQMS interfaces. It doesn’t take a lot of effort to find what you need and accomplish a task. #### Cons Thee is not much I would say that I don’t like. Maybe something that is typical of secure software in general is having to log in separate of already being logged into my main business account. --- ### Overall value with compliant training and documentation - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Biotechnology - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall the mastercontrol quality excellence platform provides value and compliant tracking for our organization. The support team is helpful but product launch delays cause significant impacts. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The ability to track training issuance and completion is useful for onboarding. Generating training reports for audit requests is fast and easy. There is end to end coverage for quality records (CAPA, CC, Dev, NC) that allows for transparent review and approval while maintaining audit trails. #### Cons Some features do not translate between products (FBS vs AQEM), leading to delays during document review and approval. The online collaboration can display formatting incorrectly, leading to bottlenecks when required to download the document for review. --- ### Sr QMS Manager - Overall rating: 5/5 - Reviewed: August 2026 - Industry: Medical Devices - Company size: 51-200 employees Full review available after login on Software Advice --- ### A Powerful, Centralized Hub for Quality Excellence - Overall rating: 5/5 - Reviewer: Michele O. - Industry: Alternative Medicine - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, working with MasterControl Quality Excellence provides a robust, highly reliable foundation for maintaining GxP compliance and audit readiness across the organization. It successfully centralizes critical quality processes—such as document control, change management, deviations, and training—into a unified platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about MasterControl Quality Excellence is how seamlessly it centralizes end-to-end quality processes—from document management to change control and CAPA. #### Cons The system has a learning curve for new users due to its deep configuration options and formal approval structures. Initial configuration and template setup can require significant upfront time and expertise, though it pays off once processes are fully established. --- ### eQMS upon your needs - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I like the system because of its flexibility and you can always find a way to implement required features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexible system, can be configured upon your needs. Easy to improve and adjust if necessary. Great tool for digitalization. #### Cons Some new products promise good and helpful functionality but lack at some points. Delivered to fast. --- ### Excellent traceability, training and Support for multiple departments - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we would recommend using MasterControl. They have so many tools to support you in whatever stage of the process you are in. Customer support is outstanding and we always have a quick response to the issues we are dealing with. We feel well supported and taken care of. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Documents and training module are so easy to use. I love how multiple collaborators can work on something and you have traceability of who added what. Also, training tasks are easy to assign and automate so that you never have to fall behind. The supplier module has also been great for us so that we are able to keep track of our approved suppliers and which products they supply to us. We have even be able to indicate which markets the products are approved for which helps our demand/planning and purchasing teams. #### Cons The Audit module needs to be updated. When we were using it, there were many defects and work arounds that we had to use. This caused a lot of inefficiencies in our process as we had to restart multiple times. --- ### Collaboration is Key - Overall rating: 4/5 - Reviewer: Patty T. - Industry: Biotechnology - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Mastercontrol is a great system incorporating all aspects of document quality management. I am looking forward to the launch of AQEM. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like the set up for collaboration to include people in different ways to control which actions each person should be able to take. I also like the ability to include smart links in the indicated. #### Cons When setting up a new document there are multiple areas to address to properly set up each document. --- ### Qx great for document organization - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Plastics - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall very positive experience. The initial start was rocky with limited direction on best ways to approach the document storage and workflows. It’s not easy to pivot once already in use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ability to contain and organize large scale of documents. Easy access for entire organization. User friendly interface for easy reference. #### Cons The lack of direction of best practices for managing and organizing the documents/organizers/workflows upon starting Qx. --- ### Excellence in MC Quality - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Devices - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I’ve found the Quality Excellence suite is a great product that keeps getting better. The interface and functionality of all products working together is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For me it’s the ease of use and user interface. Additionally, it’s the excellent customer support that’s provided and their desire to make sure the products are functioning and companies keep progressing. #### Cons On occasion there are times when things/issues take a bit longer to get remediated, but doesn’t happen very often. --- ### Fix interface display - Overall rating: 5/5 - Reviewer: C G. - Industry: Biotechnology - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The start of implementation was rough; confusing and felt like we were being forced into MC best practice, without justification. Our account rep stepped in and changed our consultant, which improved things drastically #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the automated workflow routing and notifications, which help ensure documents and quality events are routed to the appropriate personnel for review and approval in a timely manner. This improves efficiency, reduces manual follow-up, increases accountability, and supports compliance by ensuring required activities are completed and documented appropriately. #### Cons The interface rarely displays properly: column widths cut off information and need to be adjusted. There’s no ability to customize the display and/or save that customization-including column widths! So your constantly adjusting column widths to find what you’re looking for --- ### MasterControl quality success - Overall rating: 5/5 - Reviewer: Shaun K. - Industry: Chemicals - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. For over 15 years we’ve been using MasterControl. Starting with documentation, then training. Eventually incorporating a large number of MasterControl features #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its focus on tools that help with certification compliance supports and allows for easy audit success. #### Cons There is a difficult learning curve requiring a lot of trial and error to achieve success that requires full buy off from upper management. --- ### Power Meets Complexity - Overall rating: 4/5 - Reviewer: Mikkel F. - Industry: Medical Devices - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Master Control delivers a powerful, feature-rich experience, balancing strong performance with complexity that may challenge new users #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Master Control impresses with sleek design, intuitive interface, and powerful performance that enhances productivity. #### Cons Master Control can feel complex for beginners, with a steep learning curve and occasional glitches that disrupt workflow efficiency. --- ### Game changer for any mid to large scale operation - Overall rating: 4/5 - Reviewer: Don N. - Industry: Medical Devices - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a Quality Director in the medical devices industry, I’ve overseen the use of MasterControl’s Qx platform for document control over the past year. In a sector where regulatory compliance (e.g., 21 CFR Part 11, ISO 13485) is paramount, Qx has revolutionized how we manage our extensive library of SOPs, work instructions, and batch records. It’s more than a storage solution—it’s a dynamic system that integrates document workflows into our broader QMS, streamlining operations and bolstering audit readiness. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Qx has transformed our document control, turning a reactive process into a proactive strength. We’ve saved hundreds of hours on manual tasks in just one year, freeing up resources for strategic priorities like product innovation. #### Cons User adoption initially was slow to implement. Barrier to entry was challenging at first but once set up it made life easier. --- ### MasterControl Quality Excellence Review - Overall rating: 4/5 - Reviewer: Samuel S. - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall positive experience. The backbone of the system is solid and provides the essentials to users in a convenient way. However, the interface and server responsiveness can use more improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of searching and managing documents. Ease of initiating and tracking events. Good customer service. Ability to create reports for mass retrieval of data. #### Cons Non-modern user interface. Occasionally server stutter. Report usage is not beginner friendly and the user experience feels sluggish. --- ### QMS Toolkit - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Biotechnology - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The learning curve & upskilling is manageable for most users as when they are dedicated resources The implementation and application should be fitted to medium to large regulated businesses who have dedicated resources. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros QUALITY COMPLIANCE The platform is a robust resource to anchor your QMS documentation. Training features can be added for ease of managing training. #### Cons SEARCH is not consistent or inaccurate CUSTOMER SUPPORT requires dedicated resources EASE OF USE is time intensive DOCUMENT MANAGEMENT requires dedicated resources COLLABORATION requires dedicated resources The use cases, types of end users and user frequency is generally quite diverse & learning curve is a designed barrier that limits successful user adoption and transfer of best practices into the QMS. --- ### Widely recognized name with some challenged - Overall rating: 4/5 - Reviewer: C C. - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered It was okay; but just acceptable. There were a lot of challenges that came with use of the system. It was a bit clunky and outdated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Master control is very well known in the industry. It has out of the box services which made it easy to implement. #### Cons Constant required updates were a challenge. We found a lot of bugs and their customer service was lacking for the overall cost. --- ### MasterControl Documents: A robust experience from creation to approval - Overall rating: 5/5 - Reviewer: Marsha H. - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the system has many bells and whistles: Enhanced Search, which includes a full text search, linking to related documents, custom approval workflows, and control of which users can view, create, revise and approve documents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Qx is user-friendly and provides a home for all of the documents your organization requires. Creation, revision and approval are made easy. The Collaboration process involves multiple users and is key for robust revisions. #### Cons When approving document revisions, the approver has to search to view redlines to confirm what was changed within the document. ---