Easy access to information and traceability through the process. Setting up automatic alerts on key areas for easy task completion

Flexibility is the key advantage of Momentum systems and with the simple design and layouts you can transform any record that was done manually into electronic version. The system allows you to integrate multiple forms to link and achieve traceability flow. Last but not least, the CoFounder is very enthusiastic and an honest personality who can help you by all means.

The company is very good at all fronts. One area they could focus and improve will be customer support.

The most significant benefit of Momentum QMS is the ability to consolidate all assigned tasks and action items into a single system, regardless of their originating workflow. This feature enables users to keep track of their progress against action items, eliminating the need for manual tracking of due dates. Momentum QMS has solved the problem of manual tracking and management of workflows, such as Management of Change, which previously required weekly meetings and updates. The system has streamlined processes, reducing the need for routine meetings and manual tracking. The software has also formalized the quality issues, customer complaint, and audit finding management system, which was previously reliant on email communication between multiple departments. As a result, the quality group has been able to increase productivity and utilize their time more efficiently.

One drawback of Momentum QMS is its limited development capabilities. For example you cannot copy and paste large portions of a workflow to implement them in a new workflow. You basically have to create each new workflow from start.

In spite of the contract indicating a clear path to live with a well defined set of steps, the actual experience was a shambles and most of the steps were not part of our experience. When we queried the company about the contract versus what they had delivered we were told that we had misinterpreted the contract and they would take that away as a lesson learned to improve the wording in the contract to avoid future confusion but they did not make an attempt to live up to the wording in the contract.

Had all the functionality we needed and could be customised to suit.

The attempt to get the system deployed in our own infrastructure was terrible. The technical people assigned did not know how to install their own product very well and it seemed to be a matter of trial and error to eventually get something working. The deployment was not set up in a way that is compatible with high availability deployment and ease of upgrade for security patches and underlying infrastructure upgrades. Once we started UAT testing to commission the system, there were a number of bugs that surfaced that were reported and quietly fixed without providing any feedback to us as to what the issue was or even that it was fixed. It was left to us to figure out when they fixed it. In trying to commission the system, there were a number of odd behaviour patterns which we asked questions about and eventually were told that the questions were technical support which we had not paid for. The document versioning by default only provided integer numbers (ie. 1, 2, 3 etc) whereas we wanted the more common standard using period separated format (eg 1.0, 1.1, 2.0 etc) but were told that was a custom development and required paying for. The deployment into our infrastructure was such that if you rebooted the server, the application did not come up and you had to manually go in and start it in spite of mentioning multiple times to company that it was not set up correctly. There was no integration with Google suite.

The customization options have enabled us to tailor the software to our specific needs, optimizing our workflow further. We appreciate the transparency and traceability the software offers.

Momentum QMS has been a valuable addition to our quality management processes. The seamless integration with our existing systems, coupled with its user-friendly interface, has facilitated the software's adoption among our team. The automation of our manual processes has been a significant time-saver, allowing us to direct our resources towards other more important tasks. The reporting and analytics tools have been beneficial in tracking and maintaining quality control across our organization, contributing to better decision-making.

While Momentum QMS has delivered many benefits, the initial setup and configuration demanded a considerable amount of time and effort. Part of it was because we needed a system that needed to fit our organisational needs.

Our experience with Momentum QMS has been very positive. We achieved our goal of eliminating numerous manual systems and streamlined our processes, doing this in another system would have costed us hundreds of thousands, but we were able to do this with Momentum QMS at a fraction of the cost. The customer service we received throughout the implementation process was excellent, and the system has been very user-friendly.

Momentum QMS has been a game-changer for our company as it has allowed us to bring together numerous manual systems under a single, centralized system. The information silos that existed previously have been eliminated, resulting in a standard way of doing things across our group of companies. This has saved us significant amounts of time during audits and report generation, while also increasing efficiencies across the board. We are also impressed with the system's ability to be configured to our specific needs and the exceptional customer service we have received throughout the implementation process.

Like with any new system, a minor issue we encountered was with the system's interface, which took a bit of time to get used to.