All NetSuite Reviews

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Apeksha

1,001 - 5,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2021

Best ERP out there

User Profile

Courtney

Verified reviewer

Information Technology and Services, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

With NetSuite, we'll be able to expand our business

I highly recommend NetSuite. It provides everything a manufacturer, no matter how big or little, might want. With NetSuite, we have room to expand as we progress. We're currently still using manual stock counts but are making moves toward a barcode scanning system.

PROS

Our firm outgrew QuickBooks, which was the business challenge that NetSuite addressed. Consequently, we are currently focused on becoming proficient in NetSuite as soon as possible. As a result, I am spending a lot of time teaching and creating systems for use by other salespeople.

CONS

Estimating the cost of an assembly by looking only at the BOM. The most up-to-date information must be calculated and made available. It's simple to figure out the gross margin. Our earnings are based on a margin, and the numbers shift during the day.

Reasons for switching to NetSuite

Some of the ways in which NetSuite differs from other applications can be perplexing at first. However, progress is being made; it will take some time.

Vendor Response

Thanks for taking the time to leave a review, Courtney! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied March 2023

User Profile

Federico

Verified reviewer

Banking, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Great product for a Small / Medium Bussiness

Since I have experience in implementing ERPs, it was fairly easy to implement and train the personnel, after a few months the company runs smoothly and with great KPIs.

PROS

- It was very standardized and easy to implement in the company once we know what we needed - Specific modules help you focus on the company's needs - Data Management is robust, allowing to have a clean Data Base - Oracle provides an excellent customer service - We didn't need many it specialists to implement the ERP

CONS

- Price is high - Being standardized not allow for much customization - Sometimes adding another module is difficult because the tools is a little strict - Tool is weak for specialized industries such a manufacturer, warehouse and specialized technical business.

Reason for choosing NetSuite

I knew NetSuit which improve my project to succedd

Reasons for switching to NetSuite

We needed better integration and customer support.

Mohamed

Verified reviewer

Internet, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

I am very satisfied about NetSuite because it has helped me to grow my online business.

I am overall very satisfied from NetSuite. Thank you !

PROS

NetSuite is my favorite ERP Solution. It helps me to build and grow my online business. Above all, i particularly appreciate i can customize and adapt the system according to my business needs. Thank you !

CONS

So far , I am satisfied about all the features from NetSuite. Keep going well.

Reason for choosing NetSuite

A friend recommendation.

Reasons for switching to NetSuite

A friend recommendation.

Vendor Response

Thanks for taking the time to leave a review, Mohamed! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied May 2023

Daniel

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2023

Promises the earth and delivers nothing

Our experience was shocking. A whole year wasted on implementation and it seems like the whole of Netsuite is a merry go round of staff movement. The whole team changed and left a total mess. They couldn't even get the maths on the invoices to add up.

PROS

The sales team sold us the dream - integration, time saving, upgrade all areas of the business to be more efficient.

CONS

The system doesn't match any of the promises made. It's slow, clunky, long winded and not user friendly.

Reason for choosing NetSuite

Our existing system is faster and easier to use that we can alter it far more effectively than Netsuite.

Vendor Response

Thank you for taking the time to leave a review, Daniel. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you on feedback.

Replied May 2023

Kriss

Wholesale, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Solid Performance - Stellar Service

I can design customer workflows and report on ANYTHING! NetSuite is amazingly customizable while maintaining reliability

PROS

Structure is solid - it is very rare to find bugs, have things break, etc. NetSuite is far above all other solutions when it comes to reliability and reportability.

CONS

It is difficult to determine which modules are needed, there isn't any documentation that provides detail on features/functions of each module

Reason for choosing NetSuite

Easily customizable - so many preferred partners that make add-ons easy!

Reasons for switching to NetSuite

Needed better financials/reporting

Vendor Response

Thanks for taking the time to leave a review, Kriss! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied March 2023

Luca

Computer & Network Security, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

All-in-One Business Management Solution

Overall, my experience with NetSuite has been very positive. It's an all-in-one business management solution that has helped me to streamline my operations and improve my overall efficiency and productivity. While there are some potential drawbacks in terms of pricing and technical complexity, these have not significantly impacted my experience or the value that the service provides. I would highly recommend NetSuite to businesses looking for a comprehensive and customizable solution for their business management needs.

PROS

One of the things I like most about NetSuite is its all-in-one approach to business management. The service offers a wide range of features and capabilities, including accounting, CRM, inventory management, and ecommerce, all in a single platform. This makes it easy for me to manage my business operations and data in one place, and to streamline my workflows and processes. Additionally, the service is highly customizable, allowing me to tailor it to my specific business needs and requirements.

CONS

One potential downside of NetSuite is its pricing, which can be relatively expensive for small businesses or startups. Also, while the service is generally user-friendly, some of the more advanced configurations and integrations may require technical expertise or support. Finally, some users have reported issues with customer support and responsiveness.

Vendor Response

Thanks for taking the time to leave a review, Luca! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied May 2023

Alberto

Verified reviewer

Real Estate, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

NetSuite masters our financials and inventory across the board

Currently, we use NetSuite in all areas of our organization which are finance, inventory, ordering, production, marketing and sales, plus the e-commerce website. I like that everything is integrated and the reports are updated in real time and the dashboard indicators have been a great help in decision making. The dashboard reminders are a great help for me to monitor everything that is going on (or not going well) in our organization. For problem solving, it's simpler with NetSuite. The cloud-based solution has saved me a lot of time without having to sustain servers, workstations or computers. Adding users or workstations only requires Internet access.

PROS

Most of the items we make are combinations of other items we own and it effectively handles them during all phases, using different unit types and updates for stock tracking. The way stock is allocated to these products is very accurate. All components work optimally and there is no need to update any component to get accurate information. It started out as a finance package, so I think that remains the main virtue of the software.

CONS

A simple POS store option should be feasible to use without purchasing an additional expensive component that is designed for companies with multiple branches. The ordering system could be simplified by adding a "Print or Invoice" button to the order completion screen. Archived searches and customized reports could be useful for those who are not computer or programming savvy.

Vendor Response

Thanks for taking the time to leave a review, Alberto! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied May 2023

Teresa

Management Consulting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed October 2022

Net Suite

Support was horrible, Didn't do what the sales person said it would - overall awful experience. Very expensive!

PROS

Having multiple entities in one software

CONS

Support was awful, hard to understand, not user friendly

Vendor Response

Thank you for taking the time to leave a review, Teresa. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you on feedback.

Replied November 2022

Maria

Apparel & Fashion, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed April 2023

The most amazing tool for accounting

Our company uses Netsuite daily and it is absolutely amazing. I definitely recommend this platform for any size company.

PROS

How you can manage inventory, keep track of the customers/sales, and send invoices directly through there. All of the reports available are very helpful.

CONS

How mass creating and build creating some products in the inventory can be a little confusing.

Vendor Response

Thanks for taking the time to leave a review, Maria! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied April 2023

Eduardo

Verified reviewer

Marketing and Advertising, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2023

This is the perfect solution for comprehensive business management

Since I started using this platform, I have noticed a significant improvement in the efficiency and control of my business operations. The complete integration of all areas of my business into a single platform has been especially helpful, allowing me to see how our operations are performing in real time and make informed decisions based on accurate data.

PROS

What I liked the most about this platform is the complete integration of all areas of my business. With NetSuite, I was able to manage my accounting, finances, sales, purchasing, inventory, and much more, all in one place.

CONS

the initial learning curve is quite steep, which means it can take some time to get used to the interface and navigation on the platform. Another aspect that could be improved is the customization of the reports. Although NetSuite offers a wide variety of pre-built reports, finding a way to customize them to meet my specific needs has been a little difficult.

Vendor Response

Thanks for taking the time to leave a review, Eduardo! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied April 2023

Jon

Wholesale, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

100% Cloud Based Solution from the start

Great overall experience with the software. We have found it to be easy to use, its configurable to meet our needs and a solution we can grow with. Overall good value, reasonably low cost feature rich completely cloud based ERP system.

PROS

Product is completely cloud based and easy to use. Updates to software are automatic and painless. Do not need an IT Staff to support it. We've been using for 8 years and haven't needed any dedicated full-time IT staff. Features are rich and it is highly customizable to meet your company's needs.

CONS

Owned by Oracle now. Cost keeps increasing.

Reason for choosing NetSuite

100% cloud based from beginning, most configurable and easy to use.

Reasons for switching to NetSuite

Wanted cloud solution with multi-company and multi-currency capabilities.

Rebecca

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

One source of truth

Our move to Netsuite was very smooth and allowed for us to transition with no downtime. Support has been outstanding and the ability to customize ourselves has been invaluable as we continue to make it our own.

PROS

NetSuite provided our once disjointed business with one single source of truth. All users now have access to an all around view of our customers making business decisions easier and allowing information to be readily available real time.

CONS

The standard inventory module is very standard - while allowing for multiple warehouse locations, item/bin location reporting can be tricky to create without advanced module.

Reason for choosing NetSuite

Netsuite could be a single source of truth for us - and met all of our business needs in one package.

Reasons for switching to NetSuite

Our systems were not integrated which required a lot of duplicate entries and mismatched information. Out teams only had part of the picture.

Vendor Response

Thanks for taking the time to leave a review, Rebecca! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied November 2022

Joannie

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

Overall a great accounting software for medium-sized businesses

Overall switching to NetSuite transformed our Finance team from data entry people to auditors. With most menial tasks automated or semi-automated, it freed up more time to audit our data and be more proactive with our accounting in general. Revenue management, which used to be a 100% manual, line-by-line nightmare, is now almost fully automated. Human errors were greatly reduced. Our sales opening process is almost fully automated thanks to the seamless Salesforce integration. Overall we are very satisfied with our switch.

PROS

The Revenue Management feature is amazing, a bit tricky to understand but once you get the hang of it it saves a ton of time.Multi-subsidiary and multi-currency work extremely well. We have 8 different subsidiaries in 3 currencies and it's made our lives so much easier to have them all in one place, with automatic currency conversion and automated end-of-month eliminations.Having automations like monthly postings to our GL, amortization calculations for our numerous IT purchases and monthly subscriptions, and the great reconciliation tool has saved us a ton of time during month's end.Integration with Salesforce was a breeze with an out-of-the-box connector.Support is generally very knowledgeable, problems are quickly fixed and answers quickly answered. There is a great Help tool (SuiteAnswers) where we find an answer to most of our problems, as well as a very active Enhancements Requests database.

CONS

Some features lack flexibility, like revenue recognition posting, but there are workarounds.User adoption can be slow because the system is very different from most mainstream systems, with it being so automated.Sales taxes management for Canada isn't totally adapted since they replicated American functionalities with Canadian codes, but there are also workarounds to this.

Reasons for switching to NetSuite

We used to keep our accounting in four different software, with subsidiary eliminations being done totally manually. It wasn't scalable anymore and we needed a tool that would allow for more automation and less data entry as well as easier reconciliations between subsidiaries and currencies.

Vendor Response

Thanks for taking the time to leave a review, Joannie! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied November 2022

Mariana

Biotechnology, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed June 2020

Pros and Cons - Don't fall for their sale pitch

- The implementation has been extremely frustrating and disappointing. The sales team pushes for a sale that does not include all the client's needs, resulting in the need for change orders which causes delays. -The implementation team is friendly and proactive but inexperienced/ with little supervision - I can tell they are working hard to find solutions for me, but they seem to be scrambling to figure things out without proper help/ and experienced person in the team. - They have a tendency to promise things they are not able to deliver - for example, they sold me a 3-way match solution that they were not able to deliver it. Their excuse is that it wasn't working because of the partial receipt feature we need. Still, to me it is a very serious issue if they are selling things they can't deliver. - Lastly, as it relates to reviews that you can't customize NetSuites, the truth is, you might be able to, but it will most likely be out of your scope. Although the change order may not be extremely pricey, the delays on the project may be extensive. And I'm not talking about 'unique customization' - I would think blanket POs/ partial receipts, 3-way match would be included in the original sales of a client that made extremely clear that the Procure to Pay module was the most important module to them.

PROS

- The software allows for some visual customization of the home page based on each role that is easy to do without the help of a programmer. For example, customize the views for each roles, set up alerts, etc. - The search bar within the software works extremely well, which makes it easier to navigate; - The use of the software is intuitive and easy to follow/ learn; - The SuiteAnswers articles are very helpful in answering questions/ showing how to do anything one may need in the system.

CONS

Before selecting this software, I read several reviews saying the biggest issue was the how difficult it was to customize the software. Here are some actual examples: 1. If you want a new field (which they call segment) to be tracked for reporting purposes, you need to create a costume segment, which wont be part of the basic product the sales team sells to you. Also, just found out that it can not created as a mandatory field. 2. All NetSuite modules are standard/ out of the box. Even though we emphasized that Procure to Pay was the absolutely most important module to us, the sales team pushed the basic procure to pay module, which did not include Blanket POs or 3-way match. The thing is the sales team pushes the basic solutions to close the sale, but then later you are stuck having to process change orders, which although are not very expensive, each take about 2 weeks to process, delaying the project. 3. After delaying our project to include 3-way match and blanket POs (2-week delay), the implementation issues begun. It turns out that the 3-way match that they sold to us does NOT work. What the system was able to do is a 2-way match. Also, the system does not allow for an approval flow for releases of blanked POs. Lastly, the costume segment can not be a mandatory field as it doesn't work on blanket PO releases. In Summary - The sales team will push their most simple out of the box version, upgrades result in delays.

Reason for choosing NetSuite

- Price - Timing to complete implementation - visual layout of software

Reasons for switching to NetSuite

To support growth of the Company.

Stefanie

Wholesale, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE