--- title: "Priority Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Priority Software. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Priority Software is a good fit for you!" source_url: "https://www.softwareadvice.com/manufacturing/priority-software-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Management Software](https://www.softwareadvice.com/business-management/) / [Priority Software](https://www.softwareadvice.com/manufacturing/priority-software-profile/) / Priority Software Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/manufacturing/priority-software-profile/) Reviews [Alternatives](https://www.softwareadvice.com/manufacturing/priority-software-profile/alternatives/) # Priority Software User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 61 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.0/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 33 reviews (54%) - 4 stars: 21 reviews (34%) - 3 stars: 6 reviews (10%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Most mentioned pros - It allows us to tailor workflows and forms to fit our business processes without heavy reliance on external development. - Priority is a well known and well used ERP and CRM tool which means that new company onboarders will probably have previous experience with this tool. - I like that Priority is highly customizable and user-friendly compared to other ERP systems. ### Most mentioned cons - Lots of bugs/errors with the software with no known resolution times. - CRM mudule is too basic. - Documentation is not always available as is technical support. ## Priority Software customer reviews Showing reviews 1-25 of 61 (page 1). ### my favorite system - Overall rating: 5/5 - Reviewer: Eyal T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered the priority allow me to implement all the business aspects i almost have no need for other systems and if i do they can connect and interface easyly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy o learn, easy to implement, very logical and intuitive. many features and option, very parametric, easy to import and export data. lot of addon and extensions to other systems.cloud bases option. #### Cons report generators are too basic.CRM mudule is too basic.BI tools are too basic. #### Reasons for choosing Priority Software ease of learn and implementationanswer all me business uses and my future one as i can predict.value for money.cloud bases. #### Vendor response Thank you for your product review. We're delighted to learn that our product's ease of use, straightforward implementation, logical design, and intuitive interface have benefited you. Your feedback is invaluable to us, and we'll continue striving to improve and expand our offerings. Replied March 2023 --- ### Priority Flexible ERP with Room for Usability Improvements - Overall rating: 5/5 - Reviewer: Srividhya H. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Priority Software has been positive. It is a flexible ERP system that supports a wide range of business functions and can be tailored to our company’s specific needs. While there are areas for improvement, such as ease of reporting and user onboarding, the system has been reliable and effective for daily operations #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Priority is highly customizable and user-friendly compared to other ERP systems. It allows us to tailor workflows and forms to fit our business processes without heavy reliance on external development. it gives us the ability to configure forms, fields, and reports according to our company’s requirements. The customization tools make it possible to adapt the system quickly when business needs change #### Cons What I like least about Priority is that some screens and navigation can feel unintuitive at first, especially for new users. It requires training before people feel comfortable using it efficiently. Out-of-the-box reporting options are limited, and often require building custom reports to get the level of detail we need --- ### Wouldn't recommend Priority - Overall rating: 1/5 - Reviewer: Brecklin S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In hindsight, never would have went with this software. Software is not intuitive and it's very hard to get support #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Seems to be a very powerful software with lots of capability but hard to unlock its full potential due to lack of support. #### Cons Support is very slow and often not super helpful. Lots of bugs/errors with the software with no known resolution times. Self serve support articles are not comprehensive #### Reasons for switching to Priority Software Account edge was phased out so we needed to switch --- ### My experience with Priority - Overall rating: 4/5 - Reviewer: Liron Z. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had the chance to work with priority ERP when working with an Energy company, it was manging the customers and the business operations, it required a big team to operate since it's a complex system. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Priority is a well known and well used ERP and CRM tool which means that new company onboarders will probably have previous experience with this tool. In addition it has vast ERP features and good customer support. #### Cons It's a highly complex system to learn, bad API and bad integration capabilities, API contracts are being broken all the time, Stability is low. #### Vendor response Thank you for sharing your response. We are sorry you found the system to be complex and the API lacking. These are actually areas for which Priority has received very positive feedback, most recently in the 2024 IDC MarketScape for cloud ERP where it noted under Simplicity & Use: References told us they love the simplicity of the system and the user interface. Also, Priority's API is one of the most advanced & simple to use in the industry. We have more than 100 partners who develop modules and customizations via the API as well 100s of connectors & embedded integrations. Priority's integration capabilities were noted in the 2022 Gartner Magic Quadrant for Cloud ERP for Product Centric Enterprises as a strength where it said: Integration of Suite: Priority’s suite includes administrative and operational capabilities on a single code line along with the flexibility to integrate third-party applications. We'd be happy to discuss this with you. Replied October 2024 --- ### Excellent mid-tier web ERP for SMB - Overall rating: 5/5 - Reviewer: Daniel S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent business management software for mid size companies in the manufacturing, services or commerce domains. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to implement, lots of features targeted at end users such as customized searches, customizable fields and forms. Mobile friendly. Has a lot of extension modules in various domains. #### Cons Documentation is not always available as is technical support. Some features require coding - though it's basic coding. --- ### the software for everyone - Overall rating: 4/5 - Reviewer: ilia G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very satisfied and likes to learn new things that make everyday work easier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very intuitive for every new worker and those with difficulties learning something new. #### Cons A more user-friendly interface especially for the Management of sales personnel and customers --- ### Priority is good MRP Programing - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Semiconductors - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am working with this pargramm dayly , very easy to working in Purchasing and Inventory modules , I am very recomand this programing ! #### Cons I still not find the unlike think about this programing --- ### It's easy and useful - Overall rating: 4/5 - Reviewer: moaz a. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Overall i like this software it provides for me more time #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's easy to use and make me manage my work easy #### Cons It's faster and more accurate and additional further are added --- ### The best SME software I've come across in 40 years in business. - Overall rating: 5/5 - Reviewer: Neil F. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Cloud based. Customisation of forms and reports. Eae of accessing business information. #### Cons Nothing of significance. More control over the layout of printed documents such as invoices and would be nice to have. --- ### A decent product, but competitors are better. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The product does its job, and once you know what report to use, the information needed can be obtained rather easily. #### Cons The reporting functionality is way behind competitors. The platform seems to take a long time to pull anything up. --- ### This software is a great tool for the many functions it has. - Overall rating: 5/5 - Reviewer: Liliana V. - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very user friendly, it's very easy to work with and the customer service response is very fast and accurate. #### Cons It's has many great features, on some of our computers the software uninstalls repeatedly and we have to re-install very often this is something that needs work on. --- ### Priority Software Review - Overall rating: 4/5 - Reviewer: Ilan y. - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros very simple and flexible software for the programmer and the user. it is an open software which gives you the ability to develop the company processes. #### Cons need to be able to handle the SKU's for different companies which are not defined as daughter companies. --- ### Good software covering all major areas. Gives full visibility through different verticals. - Overall rating: 4/5 - Reviewer: Yariv S. - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We have been using the product for 10 years. Quick in terms of data extraction. Easy queries and attachments' search. #### Cons Reports generator is not easy to use and not user friendly. The time out mechanism has to be improved to enhance user experience. --- ### 4 years of experience in implementation of Priority. I love Priority as it answers my needs. - Overall rating: 4/5 - Reviewer: Jenny G. - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the integration and inter connectivity of all the modules and functionalities. BI provides solutions to our organizational needs. #### Cons Display of different screens in one window is not user friendly. Lack of data transparency for a user. --- ### Overall good experience. A lot of features . Needs to be more user friendly. Easy to implement. - Overall rating: 4/5 - Reviewer: Gil Y. - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Diverse functionalities and modules.Needs to be more user friendly. Easy to implement. Good support team. #### Cons Time to react to service calls. And the time it takes to resolve. The quality of support is overall good. --- ### Everyone who uses this program is satisfied - Overall rating: 5/5 - Reviewer: Michal D. - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program makes accessing documents that have been scanned into the system very easy. Working with vendors through Priority is very easy. --- ### A truly excellent experience - Overall rating: 5/5 - Reviewer: Ofer T. - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Inventory management using Priority is a true pleasure. I can perform inventory actions quickly and accurately. --- ### Less helpful and easy to use than I thought- - Overall rating: 3/5 - Reviewer: Kathy B. - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros i like it because of the BI module and the access from everywhere. There are also a few nice features . #### Cons Too much Tables and difficulty to see the global data in one or 2 reports.Rules that priority enforces to every customer without the possibility to choose what the best for the company. --- ### very good - Overall rating: 5/5 - Reviewer: shay s. - Product usage: Used weekly for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros its simple, friendly to the user we use the web services mostly and we find them very simple fast and accessible #### Cons the support of priority is horrible, it's complicated, sometime even unreachable but mostly it doesn't exist --- ### One year experience - Overall rating: 5/5 - Reviewer: Leon P. - Industry: Writing and Editing - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, end to end solution with many useful features. Has many verticals. Professional implementation team. --- ### An excellent ERP System - Overall rating: 4/5 - Reviewer: Roi P. - Product usage: Used other for less than 6 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The company has an excellent reputation that is reflected by the product. It greatly improves the productivity. #### Cons It might take some time and effort to fully extract the most out of the software, however it truly delivers on the promise when you do. --- ### Priority Software is really improving our business - Overall rating: 5/5 - Reviewer: Maya B. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered The consultants that we dealt with during our implementation were courteous, extremely knowledgeable and responsive to our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros * Ease of use and "user friendliness" * Web interface with Excel look and feel * Robust functionality for the many verticals of our customers * Lower Total Cost of Ownership (TCO) for licenses and consulting * Fast implementation - as little as a couple of weeks to get up and running * Features like an Enterprise Search, a Google-like tool that even searches text * Export the data from any form directly into Excel and print reports directly into spreadsheet * All screens can be customized such as creating tabs, hiding and renaming fields, making fields mandatory, etc. * Ability to set up automatic workflows using the Business Process Management (BPM) tool that can send automatic e-mail, text messages to phones or create tasks * Executive dashboards and BI reports (“Report Generators”) can be built right inside Priority, which means you can cut way down on customized reports and expensive IT consultants * Price was surprisingly good for an ERP system #### Cons * They are relatively new to the U.S. market so sometimes people don't know who they are * Support calls could take up to a day to be resolved --- ### Easy to learn & use. Quick turnaround customer support. Very satisfied with the software. - Overall rating: 4/5 - Reviewer: Michael O. - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Priority really made a huge change in our business. Before, we were using different types of software packages from different vendors and like most small businesses, at some point, they just didn't "speak the same language" anymore. We were working twice as hard to keep things in check. But now, Priority does it all for us. I didn't think it would ever be this easy with an ERP system in house, but now, I can't imagine not having Priority run the business, really help me to control and manage the business too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Priority is super flexible. Grows as our company grows. Gives us tools we need to handle large volumes of line items and distribution. We're an export company. We move fast and have hundreds of catalog items to account for at all times. Priority handles it all. Finally, we can control everything in one system. We feel a huge difference in our bottom line. #### Cons We would like to see a little more versatility in the user interface. It's really good but some of our users feel that it could be tweaked just a bit more and improved - make it even better. --- ### The best ERP system - Overall rating: 5/5 - Reviewer: Einat M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Easy to use, intuitive, provides everything you need in order to manage your supply chain #### Cons Reports side is a bit problematic and not easy to use #### Reasons for switching to Priority Software Moved to a new organization --- ### Ahead of it's competitors - Overall rating: 5/5 - Reviewer: Steve H. - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for unspecified - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered When I compare the three systems, one or the other may be slightly better (in my opinion) than the others in a particular process, but this is the normal minor trade-off between packages. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This is the only product on the market we found that could truly do 1) on site service calls (with mobile interface), 2) product with labor component added (VAR), and OEM, all in the same system, without customization. All the competing software systems were focused on VAR and OEM, but no thought had been given towards including the companies who provide billable (as apposed to warranty VAR/OEM) services. Since our company does all three, this was the only solution, but we paid for a live two day demo at our headquarters and were very pleased with the live demo. We had supplied some of our real data in advance of the visit, and that data was set up in a live demo account on their cloud, so we could see our own data flow through a working system. This is the third ERP system I have worked in, and it is far superior in ease of use than either of them. ## More reviews [Next reviews](https://www.softwareadvice.com/manufacturing/priority-software-profile/reviews/?page=2) --- Priority Reviews, Pros and Cons - 2026 Software Advice