--- title: "Propel Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Propel. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Propel is a good fit for you!" source_url: "https://www.softwareadvice.com/manufacturing/propel-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Quality Management Software](https://www.softwareadvice.com/manufacturing/quality-management-software-comparison/) / [Propel](https://www.softwareadvice.com/manufacturing/propel-profile/) / Propel Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/manufacturing/propel-profile/) Reviews [Alternatives](https://www.softwareadvice.com/manufacturing/propel-profile/alternatives/) # Propel User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 63 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 34 reviews (54%) - 4 stars: 22 reviews (35%) - 3 stars: 6 reviews (10%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Most mentioned pros - Overall, Propel is a powerful platform for managing complex change workflows, especially for teams that need deep configurability and integration capabilities. - User friendliness, document management features, customization ability, support from the Propel team, dashboards - The platform is highly customizable — we've been able to build out complex automations and integrations that we fully own and manage. ### Most mentioned cons - Certain out-of-the-box functionalities — particularly around the UI and some platform features — are not customizable, which can be constraining when you need the tool to behave differently. - Between Salesforce licenses, Propel licenses, implementation services, and ongoing administration, the total cost of ownership can be significant. - Custom development can be a bit tricky to learn. ## Propel customer reviews Showing reviews 1-25 of 63 (page 1). ### Good value, user friendly PLM tool - Overall rating: 5/5 - Reviewer: Kaylee R. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Propel has been an amazing tool for our company. We love the ability to customize features that fit our business needs. It’s super easy to explain to users when they are gaining new access. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendliness, document management features, customization ability, support from the Propel team, dashboards #### Cons Training customizations for digest emails were difficult to figure out, sometimes the approval notifications for changes are too frequent #### Reasons for switching to Propel We needed something simpler to navigate and manage --- ### Our Experience Implementing Propel: Benefits, Trade-Offs, and Lessons Learned - Overall rating: 5/5 - Reviewer: Colton W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Propel has been largely positive, with a few meaningful lessons along the way. When we first implemented Propel, I was looking for a PLM system that didn’t feel like legacy infrastructure, something that could connect engineering, quality, and commercial teams without constant integration work. What stood out immediately was that it’s built natively on Salesforce. Having product data, customer records, cases, and change processes all on the same platform fundamentally changed how we operate. I no longer have to reconcile data across disconnected systems or question which system holds the “source of truth.” From a change management standpoint, Propel has been a strong fit. Our ECO and deviation processes are now standardized, traceable, and auditable. I have full visibility into revision history, approvals, and downstream impact. Audits feel more controlled, and cross-functional collaboration is more structured. I particularly value the closed-loop feedback between quality events and product updates, it’s much easier to tie a complaint back to a specific revision or supplier. That said, implementation was not trivial. Because Propel sits on Salesforce, we had to be disciplined about data architecture, security roles, and automation. It forced us to mature our Salesforce governance. At times, the flexibility of the platform felt like a double-edged sword, if we weren’t careful, we could over-configure processes. We learned quickly that simplicity and governance matter. I also noticed that while Propel excels at connecting product and customer processes, it isn’t always as deep in highly specialized manufacturing workflows as some legacy PLM systems. For our use case, that trade-off was acceptable, but it’s something I had to evaluate carefully. From a user adoption perspective, the modern interface helped significantly. Our teams didn’t resist it the way they have with older PLM systems. Training cycles were shorter, and the alignment between engineering and commercial teams improved because everyone could see the same product record in context. Financially, it’s a platform investment. Between Salesforce and Propel licensing plus implementation, the cost is meaningful. However, when I look at reduced manual reconciliation, improved audit readiness, and faster change cycles, I see clear operational ROI. In summary, my overall experience with Propel has been that of a modern, connected PLM solution that strengthens cross-functional alignment and product visibility. It requires architectural discipline and organizational maturity, but when implemented thoughtfully, it becomes a strategic system rather than just a compliance tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From my perspective, the biggest thing people like is that it’s built natively on Salesforce. I don’t have to bolt together a separate PLM and CRM and then fight integrations. My product data, customer data, cases, opportunities, and quality records all live on the same platform. That unified data model is a huge advantage, especially when I need engineering, quality, and commercial teams aligned around the same product record. I also really value the user experience. Compared to legacy PLM systems, Propel feels intuitive and configurable without being overly complex. I can tailor workflows, page layouts, and approvals to match our actual business processes instead of forcing the business to adapt to the tool. That flexibility is a big deal when products, teams, and compliance requirements evolve. Another thing I appreciate is how Propel handles change management and quality in a structured but transparent way. Engineering change orders (ECOs), deviations, CAPAs, complaints—everything is traceable and connected. I get end-to-end visibility from idea to release to post-market feedback, which makes audits and cross-functional collaboration much smoother. Speed of deployment is another common theme. Because it’s on Salesforce, implementation can move faster than traditional on-prem PLM systems. I’m not waiting months for heavy infrastructure work. Updates are continuous, and I benefit from Salesforce’s security, scalability, and ecosystem. Finally, I like that Propel bridges product and customer. When there’s a field issue or complaint, I can trace it back to a specific revision, supplier, or change. That closed-loop feedback between product development and customer experience is something I don’t get from disconnected systems. In short, what I like most is that Propel feels like a modern, connected PLM that brings product, quality, and customer together on a single platform without the overhead of legacy systems. #### Cons From my experience, there are a few trade-offs with Propel that are worth acknowledging. One challenge for me is that because it’s built on Salesforce, I need Salesforce expertise in-house (or a strong partner). If my team doesn’t already understand the Salesforce data model, security model, and configuration paradigm, there’s a learning curve. It’s powerful, but that power comes with architectural complexity. I’ve also found that while Propel is flexible, deep customization can become expensive or hard to maintain if I’m not disciplined. If I over-engineer workflows, custom objects, or automations, upgrades and long-term governance can get messy. I have to treat it like an enterprise platform, not just a point solution. Another downside for me is that it may not be as feature-deep in certain highly specialized manufacturing areas compared to some legacy, manufacturing-centric PLM systems. If I have extremely complex CAD integrations, advanced manufacturing process planning, or heavy ERP-driven use cases, I may need additional tools or tighter integrations. Performance can also depend on how well my Salesforce org is managed. Since Propel runs on the same instance as other business systems, poor data hygiene, excessive automation, or bad architecture elsewhere in Salesforce can impact the PLM experience. Cost is another factor. Between Salesforce licenses, Propel licenses, implementation services, and ongoing administration, the total cost of ownership can be significant. It’s not just a software purchase; it’s a platform investment. Lastly, organizational change can be difficult. Because Propel connects engineering, quality, and commercial teams, I may uncover process gaps or cultural silos. The system can handle cross-functional workflows—but my organization has to be ready to operate that way. In short, while I see Propel as modern and flexible, I have to be prepared for Salesforce dependency, architectural governance, potential feature gaps for niche use cases, and meaningful investment in both cost and change management. #### Reasons for choosing Propel I chose Propel because it gave me the right combination of flexibility, ease of use, and integration without forcing me into the complexity and overhead of traditional enterprise PLM systems. First and foremost, Propel is natively built on Salesforce. That matters a lot to me because it means my product, customer, and quality data live on the same platform my sales and service teams already use every day. I don’t have to build and maintain heavy integrations between disconnected systems—Propel and Salesforce share a unified data model right out of the box. That reduces duplication, confusion, and the friction that usually comes with disparate systems. Compared with legacy enterprise PLM platforms like Teamcenter, Windchill, or ENOVIA, Propel feels much more modern and easier to adopt. Those traditional systems can be powerful, but they often require long implementation cycles, deep technical expertise, and ongoing heavy administration. In contrast, Propel’s configurability lets me tailor workflows and processes without resorting to endless custom code. I get structured processes where I need them, but I’m not locked into rigid templates that don’t match the way my teams actually work. What also stood out to me is that Propel breaks down departmental silos. Engineering, quality, customer support, and commercial teams can see the same product context and change history. That’s huge when I’m trying to improve response times on quality issues or get faster feedback loops into product updates. When a customer case is tied to a specific revision or quality event, I can actually trace it back without guesswork. I also appreciate that Propel is cloud-native and continuously updated. I don’t have big patch weekends or version upgrades that freeze my team for months. Feature releases and improvements roll out seamlessly, and I benefit from Salesforce’s scalability and security without having to manage infrastructure. Compared with cloud competitors like Arena or OpenBOM, Propel’s strength for me wasn’t just that it was cloud-based—but that it bridges product lifecycle and quality processes with customer and sales data. That cross-functional visibility has directly helped me reduce cycle times and improve product quality, because I’m not hand-offing work between systems. Finally, from an adoption standpoint, Propel’s interface and alignment with Salesforce made it easier to get teams up and running. Training time was shorter, resistance was lower, and people could find the information they needed without getting lost in a deeply technical PLM interface meant only for engineers. --- ### Saves a lot of time. - Overall rating: 5/5 - Reviewer: Cristian S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. An easy-to-use tool that helped our team save a significant amount of time. Our team uses Propel for our eQMS with confidence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Saved us a lot of time compared with our previous paper-based QMS. Easy to use, accesible on the cloud from anywhere. #### Cons Difficult to say about something that we did not like. Our experience has only been positive using Propel for our eQMS. --- ### Review - 2025/07/03 - Overall rating: 3/5 - Reviewer: Cam A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Neutral. There is a lot of great material in how the tool works and development is completed but as a developer, I spend a lot of time figuring out how the tool is setup rather than doing actual development work. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Support team is always available and provides solutions in a timely manner. They are always willing to hop on a call and work through troubleshooting. #### Cons Out of the box functionality is quite confusing. Due to being hosted on Salesforce, the development is quite different than standard Salesforce development so there is quite a large learning curve. --- ### Migrating from Agile to Propel - Overall rating: 5/5 - Reviewer: Laddie D. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We migrated our product data from Agile to Propel in 2025 and it has been smooth sailing ever since. We have experienced a much greater degree of functionality and ease of use with Propel and look forward to using it for decades to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Propel has a great interface and search engine that, as a COO, I use frequently. I find the ability to access and view data easy and very valuable. #### Cons No significant issues. Navigating back through previously viewed windows can be challenging. We honestly have had a great experience with Propel so far. #### Reasons for switching to Propel Agile was clumsy but also support will be discontinued soon. --- ### INOAC Review - Overall rating: 5/5 - Reviewer: Adam C. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive, haven't had any major issues so far. Transition from Agile to propel went relatively well, some minor technical issues but Propel has offered an equivalent product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Smooth operation, easy-to-learn interface, streamlined. Being able to add pictures to the BOM is small, but makes a big difference for users that aren't technical and not familiar with the parts. #### Cons MFA and tokenized signoff requirements increase friction for users. Additionally, recommend the propel support team spend more time talking on the phone or on video calls to help assist with issues. emailing back and forth can be a pain. #### Reasons for choosing Propel Propel offered a much more simple interface and friendly product. We didn't have a need for anything other than PLM, and could streamline what products we purchased. #### Reasons for switching to Propel Agile support was running out, so we needed to move to a different PLM product. --- ### Propel Addict. -Can’t get Enough - Overall rating: 5/5 - Reviewer: Diane S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Quickest adoption I have encountered. Best at generating metrics. Great return on investment. Can eliminate other programs for efficiency #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Value for the money. Every approval in your company can be managed using Propel which results in a single repository for all records which is huge for start up cmpanis that are often acquired. #### Cons Upload of records was challenging but a benefit. We thought the records were uploaded. Need to make sure the upload is verified. #### Reasons for switching to Propel Compliance issues and slow adoption for users. A favorite of SLT --- ### Clear and easy to use. Customizable and modular. - Overall rating: 4/5 - Reviewer: Simon H. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great support with a really responsive team. Easy to use product which allows our team to collaborate and ensure records move through the process in a way which is clear to all. It is also modular as we do not have to use, or even install optional parts of the program we will not use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Clear layout and workflow. It is easy to see how items move through the process and become items. It is also easy to add custom fields to the pages. #### Cons Some customizations are more difficult to find. They are hidden away in setting and it might not be readily apparent where to go to make the change. #### Reasons for switching to Propel Old program was outdated and clunky. We needed something much more agile, easy to use, and more reliable in audit situations. --- ### Propel for PLM / QMS - Overall rating: 5/5 - Reviewer: Tim L. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful. Has been working fantastically for us so far and we are still building daily and exploring future development #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly! The interface is so easy to use. We were able to very easily move our product releases into the system. #### Cons Custom development can be a bit tricky to learn. Luckily with the help of our PS team and some online research, we are able to figure it out. #### Reasons for choosing Propel Not on the team that decided to go with Propel --- ### Propel, the best eQMS tool available in the market! - Overall rating: 5/5 - Reviewer: Gabriela P. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Since implementing Propel QMS in January, the experience has been overwhelmingly positive. Managing documentation, tasks, and workflows has become significantly easier and more efficient. It’s clear that Propel has made a strong impact, streamlining our processes and enhancing collaboration across the board. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love most about Propel is its incredible efficiency and comprehensive functionality. It’s an all-in-one powerhouse that keeps our entire eQMS on track and aligned with regulatory requirements. #### Cons As a fully remote company, one challenge we've encountered is the lack of flexibility with the Multi-Factor Authentication (MFA) system. Currently, users outside of recognized IP addresses must manually input a token after their password, which can be inconvenient. Additionally, the absence of a mobile app limits our ability to manage approvals and training tasks on the go, which is a key need for remote teams like ours. Enhanced mobility and authentication flexibility would make the platform even more effective. #### Reasons for choosing Propel Propel was simply the best! It had everything we needed except the mobile app access. #### Reasons for switching to Propel For multiple reasons, but the main driver was training lack of compliance with Part 11 (signature authentication) and other regulatory requirements. --- ### Propel Satisfaction Review - Overall rating: 4/5 - Reviewer: Jordan S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am pleased with the way the system works with our ECO and DCO processes. It's really easy for our users to see where a change is at in its process. Having phase changes helps keep the group informed about statuses which can save a ton of time in meetings. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The alert system for training or approval stages. This system was easy for me to grasp. #### Cons There is definitely a learning curve with using the software for users who are not tech-savvy. A mobile app would be amazing, but i was still able to access everything I needed on my mobile device. #### Reasons for choosing Propel Price point and potential ease of use, especially with a platform built on salesforce. #### Vendor response Hi Jordan, we are so glad to hear that you find Propel easy to use. Thank you for taking the time out to write this review :) Replied January 2025 --- ### Great software, easy to use, customizable. I highly recommend. - Overall rating: 4/5 - Reviewer: Keren S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am a very happy user and a big fan of Propel! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Being able to customize and make custom objects, also the reports and dashboard. #### Cons Technical support is a little slower than it used to be and less detailed as it used to be in the past. #### Reasons for choosing Propel Due to Price, however I did not know the all of Propels advantages over Greenlight at the time. --- ### Propel Support is GOOD - Overall rating: 4/5 - Reviewer: Joseph R. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very happy with the attention and support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to run changes and manage items and training! #### Cons I am not to found of the salesforce background, but Propel does a good job on managing it. #### Reasons for switching to Propel Better value with Propel was offered, and training and change management works better with Propel #### Vendor response Thank you for reviewing Propel, Joseph! We're so happy to have you as our valued customer. Replied November 2024 --- ### Propel for Medical Device Company - Overall rating: 5/5 - Reviewer: Braulio P. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a life saver for our small company. It has allowed us to comply with the requirements to maintain ISO 13485 compliance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and great modern look. But most importantly, it gets the job done. #### Cons Hard to configure initially. It takes tie to learn all the background function to control the front end that the user sees. #### Reasons for choosing Propel The cater to small companies as well. Great customer service. #### Vendor response Thank you for your wonderful and insightful review, Braulio. We are so happy to hear that our platform has helped your medical device company maintain compliance and streamline processes, and we hope our future releases can further satisfy your needs. Replied October 2023 --- ### Love this product - Overall rating: 5/5 - Reviewer: Sheri S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Absolutley satisfied with our experience with propel! We can't wait to implement all the modules that will help our company move forward!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are just starting with propel, and we're loving it!! It is so easy to personalize for your needs. There are many useful functions that you are able to utilize with your company #### Cons Implementation was a little tricky, but their support is amazing!! They're are a few areas that we would like to be modified and propel is amazing at listening to our needs and are willing to work to make it satisfactory for us! --- ### Easy peezy. - Overall rating: 3/5 - Reviewer: Lindsey G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Very easy to get around. Almost self explanatory once you hit the homepage. Great for beginners or those with experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It was easy to navigate and catch on to the website and the app. Creating an account was just as eas8y as it could be #### Cons No complaints. Self explained homepage Easy navigation. Easy sign up process. I have nothing but good comments --- ### One Stop Platform - Overall rating: 4/5 - Reviewer: Holly B. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ive had a smooth "end user" experience with Propel as its very self explainatory and user friendly. Very easy to figure out if you are at all slightly familiar with operating systems. I have only had challenges with getting clear and direct communication from our Propel support and leadership team when it comes to me asking for full viability and access to all of the modules includes in our licenses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love how inclusive Propel is for most all our business needs. I also love the ease of integrating with our current systems. #### Cons I highly encourage Propel to rethink their offering strategy. If a cuatomer pays for specific licenses, then the included modules for that license should be visibly available to the customer to configure and start using on day one. Should the customer need assistance, then they could enlist the help of the Propel Support team. It does not make any sense to pay for offerings, yet not be able to take advantage of them unless you pay additional fees to have Propel set them up for you. I highly recommend a "base version" of an out of the box experience for all modules within each license. #### Vendor response Thank you for your review Holly. I have communicated it with our customer team, and they should be in touch with you. We are glad to hear that you love Propel overall :) Replied December 2024 --- ### Propel is an easy to use and comprehensive QMS. - Overall rating: 4/5 - Reviewer: Dean W. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very happy with propel as a quality management system and it link to Salesforce nicely. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The change control management is a great tool. It creates all the links to relevant records and controls changes across multiple documents. #### Cons Having the license set as they are it can be hard to workout who needs what license and what license type then need. #### Vendor response Thanks for your feedback Dean! We are so glad that our QMS works for your needs :) Replied October 2024 --- ### Propel has helped us with change, - Overall rating: 4/5 - Reviewer: Jenny L. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros You can configure it to how you like it and how it is user friendly for new users #### Cons I wish it was easier to customize it or if they can bring more out of box features that medical devices companies will use instead of customizing it #### Vendor response Hi Jenny, thank you for your review. Please be on the lookout for new features that just released in our Spring '24 release. Replied May 2024 --- ### Propel pros / cons. - Overall rating: 5/5 - Reviewer: Carol M. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Collaboration feature through chatter is awesome! #### Cons Bulk changes are nice when they work and we're having trouble with that in our current version. #### Vendor response Thank you for your feedback Carol, we appreciate it! Replied October 2023 --- ### Very useful for PLM - Overall rating: 4/5 - Reviewer: Elie E. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Getting certified #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Customizability and ability to keep track of everything #### Cons Sometimes we would experience bugs that are "groundbreaking" but take a while to fix --- ### Highly Configurable - Overall rating: 4/5 - Reviewer: Ju K. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Propel is a powerful platform for managing complex change workflows, especially for teams that need deep configurability and integration capabilities. The learning curve is real, and working within Salesforce's governance boundaries requires creativity, but the flexibility it offers makes it worth it for our use case. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Propel's configurability is by far its strongest asset. The platform is highly customizable — we've been able to build out complex automations and integrations that we fully own and manage. What makes this especially powerful is that Propel runs on Salesforce infrastructure, meaning we can leverage the full breadth of Salesforce's native capabilities underneath. The underlying architecture is already there; Propel just unlocks it for a quality and product management context. For a team that needs flexibility and control over their workflows, it delivers. #### Cons The flip side of being built on Salesforce is that some limitations come with the territory. Certain out-of-the-box functionalities — particularly around the UI and some platform features — are not customizable, which can be constraining when you need the tool to behave differently. We don't always have control over those areas. On top of that, Salesforce governance rules apply, meaning there are things we simply can't do or configure because of platform-level restrictions that are outside of Propel's — and our — control. It's a tradeoff: the Salesforce foundation gives us a lot, but it also sets boundaries we have to work within. --- ### Solid, user-friendly QMS - Overall rating: 4/5 - Reviewer: Nick G. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Propel is the best QMS I've worked with compared to others I've used in the past. It lets me do everything I need day to day, and the intuitive design means less time fighting the software and more time getting work done. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Most of Propel's functions are genuinely intuitive, so users from all kinds of backgrounds, technical or not, can get up to speed quickly with minimal training. #### Cons Customizing the system to fit your exact needs feels more complicated than it should be. Deeper configuration has a steeper learning curve than the rest of the platform. --- ### I would recommend Propel to anyone - Overall rating: 5/5 - Reviewer: Stivalis M. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use propel every day, not only for my Product Development job, but also to support our manufacturing teams into any challenges they might have. I can't imagine going back to how we were doing things pre-propel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Propel allows users to consolidate from multiple platforms into once single interconnected platform. It has proven to reduce development time and facilitate data management. #### Cons DHF management seems challenging. This is tricky, there is not an easy solution for the challenges that Breg has Also, the management of documents is not ideal. --- ### Customizable and one single source of truth - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Textiles - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using propel for more than 2 years and the usage on the company has grown to the point that the QMS, PLM and project management modules are implemented throughout the NA region #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how the Propel support team is very close to the customer, the software itself is very customizable and Propel has a great technical team that understand customer needs. The fact of having one single source of truth for QMS and PLM boost team collaboration and engagement #### Cons In the beginning I struggled to understand the functionality but once you get familiar it turns out a very user-friendly tool ## More reviews [Next reviews](https://www.softwareadvice.com/manufacturing/propel-profile/reviews/?page=2) --- Propel Reviews, Pros and Cons - 2026 Software Advice