All QuickBooks Desktop Enterprise Reviews
1-25 of 20,001 Reviews
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Angela Anne
11 - 50 employees
Used less than 12 months
OVERALL RATING:
3
Reviewed June 2022
Well... It is what it is?
William
Verified reviewer
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2020
Fast, Simple to use, Easy to Integrate, Support is light, and price is a touch higher than others
Overall, I have no intention of leaving QuickBooks.
PROSQuickBooks is easy to import into, export out of and directly integrate with certain platforms. The software was built with the user experience in mind.
CONSThe price is a bit higher than the competition, so technically its a con. However, I don't consider this a negative because sometimes you get what you pay for and I found QBO to have better features and a better reputation as a whole. The support is not as easy to work with as I would like. But compared to some of the competiton, its better than not having any.
Reason for choosing QuickBooks Desktop Enterprise
Reputation was the primary reason. Secondary to that, it is well known in the industry and integrates with other related solutions.
Reasons for switching to QuickBooks Desktop Enterprise
Excel even with automations doesn't cut the mustard as an accounting solution.
Vendor Response
Hey, William. Thanks for being such a loyal member of the QuickBooks family. We appreciate all the kind words you have to say about our product. Aside from phone and chat support, you can also go to the Community for assistance (https://community.intuit.com/). Once there, you can communicate with other users as well as our experts. All the best in your business endeavors. Caitlyn, The QuickBooks Team
Replied August 2020
Lydia
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Quick books
It makes accounting easier to use and comfortable
CONSIt's helpful for the growth of your product
Jillian
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2018
Beware before importing transactions! There's no way to bulk delete them!
My bad experience erased all the good that could've come from Quickbooks. I just wasted two years of bookkeeping, two weeks of non-stop work in QBs preparing my 2017 Tax return that is on extension and I'm now going to get penalty fees from the IRS. They can't pay me for those fees and they can't give me back my time, but the least they can do is refund me for the two years of service fees that their representatives have rendered useless to me. I can't get any higher than a Supervisor Kayson in the Accounting Dept. I've begged and pleaded and told her that I know Quickbooks doesn't want this for their customers and that they should be informed of this disaster to make sure it doesn't happen to anyone else and she refused, after begging for almost an hour, she said there was no one higher she could pass me onto. It just can't be possible, but that's how I was treated when the worst possible thing could happen to me and my business. It's not worth the risk. Please do your research and make sure this doesn't happen to you!
PROSNo pun intended, but for the features that actually work well, they are very intuitive. They accommodate such a huge range of detail and diversity in what each business would require. Beautiful interface.
CONSNo one should use this product if you have to import a lot of transactions! 1. There is no way to batch delete transactions that you may import by mistake or that you decide later on you don't want (which is likely to happen because once you get over the learning curve and figure out how you want to use the software, you may have entered data that you no longer want). I found this out the hard way. After two years of data was entered, I was encountering issues related to how I originally added the transactions to my register and that I needed help fixing. But then multiple representatives kept only solving small portions of the problem. After the fourth or fifth rep saw my issue, she said that I had to start all over again entering two years of data into QBs. She had me disconnect my bank accounts, then "delete" them from the Chart of Accounts. This makes the account "inactive" BUT she failed to tell me that those transactions would never actually go away. They stay there in the background and mess up your reports. So because she had me then reconnect all my accounts and re-import two years of data for me to start over again, it essentially duplicated every transaction (thousands of them). Now my only option is to either manually delete every duplicate, which is not possible OR cancel my acct, create a new one and start over again. All the reps and supervisors I have spoken to have blocked me from anyone higher in the company. They refuse to refund me for any more than 1 mo.
Vendor Response
Hi Jullian. You've been through quite the ordeal, so I appreciate you leaving this honest and thorough review. I want to exhaust my resources to turn this around, so please know I have the tools and visibility to help. I encourage you to reach out to me at your earliest convenience (QBCares@Intuit.com). That's my inbox, and I'd like to dig into your account and ensure these data entry and import issues are cleared away once and for all. I'll help you do so with the least amount of strain on you and your time, as I realize you have a thousand other things to do than delete duplicates. You deserve better, and I'll see to it that happens. I'll be on the lookout for your message, and I thank you in advance. Jess, The QuickBooks Team
Replied September 2018
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Review of QuickBooks Desktop Enterprise
Robust reporting capabilities, allowing users to generate customised financial reports, track key performance indicators (KPIs), and analyse business data.
CONSQuickBooks Desktop Enterprise has specific system requirements, including hardware and software specifications, that need to be met for optimal performance.
Reason for choosing QuickBooks Desktop Enterprise
It is a well known software . I didn’t even think twice to choose this over anything
Lovely Joy
Writing and Editing, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
My "go to" program has always been QuickBooks.
Quickbooks is a useful tool for small businesses overall for keeping track of spending, sending invoices to clients, and tracking bills received. it really helps me a lot
PROSFor 2 years, I ran my own firm, and without spending thousands of dollars extra each month for an additional staff, I never would have succeeded. I'm about to launch a couple web-based businesses, and before the websites go live, QuickBooks will be set up and ready to go.
CONSThe only thing I don't like about QuickBooks is the limitations on the number of users.
Marco
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2023
We rely on quickbooks
We use it for everything. The moment we sell something or perform a service, the moment we get new inventory, every single check we write or purchase we make gets entered into this system. We rely on it and it seems to provide good communication between us and my accountant.
PROSIt’s pretty easy to use, my accountant likes dealing with it, it’s pretty much worked well for my business always
CONSProbably the online portion but this is on me… I need to second more time and learn about it more.
Sherri
Sporting Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2023
Long time user
We have been looking at other accounting programs but we have not found another program that has all of the features we need as we have in QB.
CONSDifferent reports using the same information do not always match but count or by dollar value. Customer service is not what it used to be. When there is an issue it is most helpful to go to a blog or search for what others have done.
Kari
Utilities, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Quickbooks made easy.
We are pleased overall with Quickbooks and the ease of training our employees on it.
PROSQuickbooks is simple to use and easy to teach. We have found that banks use Quickbooks along with our Bookkeeper so that we are on the same program.
CONSThe only problem we have had has been getting in touch with Quickbooks at times. Very few times has this happened.
Mugonza
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
The most reliable business tool on your desktop
Using QuickBooks Desktop enterprise has enable our company to determine the flow of money.It has also solved the problem of records way back was a problem you know!.
PROSBank reconciliation is one of features that really works it mostly.This feature is easy to use.And it gives results if sensitive upon fraud.
CONSAm satisfied with the services all are great, ever since I started using it.
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
the best way for learing a lot about bussines accounting and managment for your proficionnal job
the are no problem about it but its very good
PROSi have nothing to say just its amazing app for accounting management
CONSnot bad as they say but its a good way for everthi,g about accounting bussines
Noam
Media Production, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
Accounting Software with Advanced Features
QuickBooks Desktop Enterprise is an extremely powerful accounting software that provides a comprehensive range of features. I found it to be highly customizable to meet my needs and the intuitive interface makes it easy to use. The only downside is that the software can be a bit expensive and requires a steep learning curve.
PROSQuickBooks Desktop Enterprise is an excellent accounting software that offers a comprehensive range of features that are designed to help streamline accounting processes. It has an intuitive interface and provides a secure platform for managing finances. The software also offers a wide range of reporting options and is highly customizable to meet the needs of any organization.
CONSThe software is a bit complex to use and requires a steep learning curve. Additionally, the software is quite expensive so it may not be the best option for small businesses or those on a tight budget.
Reasons for switching to QuickBooks Desktop Enterprise
QuickBooks Desktop Enterprise offers an array of advanced features that make it a superior choice over its alternatives. It provides a secure platform for managing finances, has an intuitive interface, and offers a wide range of customization options.
Bulinda
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Inexpensive To Account for every Dollar
My business is staying afloat because of QuickBooks and we can see our future being very profitable by using this software. I can do all summary reporting without having to do a hard copy by hand which takes a lot of time. The software has the key components of making sure all credits and debits are inserted into its proper place. The only errors are that of those we make and this software will not allow you to insert numbers if they do not add up. The accounting tools are fantastic and a very valuable insight in our business.
PROSQuickBooks has been a very simplified way of managing and tracking our every dollar earned. I have utilized this software for over four years and it is very simplified. Our debits and credits are accounted for with each ledger that we handle. Our customers are happy with our business and that keeps us stress-free in all aspects of the business. Our business does not have to outsource any accounting to a bookkeeper or any one outside of the company.
CONSI have as of today after four years of having this software can not find any cons. I really enjoy using QuickBooks and I teach the program to everyone that must keep quality control moving smoothly.
Reason for choosing QuickBooks Desktop Enterprise
QuickBooks were very inexpensive and we could see our errors as we entered them into the ledger. I am a very cautious person who likes to maintain stability within the company and I will take the responsibility for any problems of management.
Reasons for switching to QuickBooks Desktop Enterprise
If we did not make the switch we would have lost many clients and much money. I am very happy to have discovered QuickBooks because we have seen a positive rating across all areas of business. We are all happy to finally witness our business see more increase in revenue.
Vendor Response
Thank you for the rave review, Bulinda! It's an honor to have QuickBooks be a part of ensuring the success of your business over the last four years. Our software wouldn't be what it is today without great customers like yourself who use and refer others to try it. It's our mission to continually work on new enhancements and features to make QuickBooks an even more versatile tool for you to use. To hear news on what our developers are working on, we recommend checking out our official blog: https://intuit.me/2L2zqTv. Thank you for being part of our QuickBooks family! Jen, The QuickBooks Team
Replied August 2019
Stefany
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2016
Good, not great. Getting better.
Currently, I use waveccounting.com but needed 1099 support and the ability to support and the ability to have an independent contractor account. As of now, this is not an option forcing me to do a lot of double entry. I started using QB online after reading the reviews and speaking with a customer service representative. She was excellent at answering my questions and making sure what I needed would be present in my account. Execution - This was far more frustrating than I anticipated. I have a background in programming so I am not on to give up on software easily. I found the controls set in place to help you often hinder you. I feel that I should have had a better set-up option to allow for more choice in what would be automated. All of my categories were changed upon importing. The automation routinely got it wrong despite it's ability to "learn" from past choices. Go Zen - What I have learned. You really need to start from scratch. Don't import until you have clicked every button and set-up the account in a way that is most efficient for your company. I am currently in the middle of my new set-up and I am beginning to see the benefits of QB and I feel it will be a more efficient choice going forward. One of the top reasons for choosing QB was their integrations. Specifically, Zapier. My brokerage runs on AI's and a lot of data automation. Adding the ability to add customers, invoice and payment follow up potentially saves me hours of work each week. IT also allows me to have my CRM talk to myI took the time to look at all the integrations available and it is an impressive collection that is growing. As of now, I would recommend this software but with a healthy dose of patience. With a better on boarding solution, I think a lot of the frustration for those of us in the middle of running a business and a need to get up and running quickly would help a great deal. Overall, it's a robust system. It has a lot of option for every type of business.
PROSThe ability to integrate it with my current apps via Zapier. 1099 creation is huge. Great for working with independent contractors. I really like that I have a phone app for updates on the go. I can do my accounting while on the subway.
CONSA little confusing to get off the ground unless you have time to really sit with it. Would prefer better onboarding. More options to edit the statements and invoice look to better match my company and stand out.
Naomi
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2019
Not for entry level
It has definitely helped our business stay in compliance. Most CPA’s use this software so it’s an easy way for them to access our information. It has not been an easy software to learn but it’s worth it once you do.
PROSOnce you tailor it to your business and get familiar with the features it can be helpful and stress free. Knowing I’m staying in compliance puts me at ease as well as having one spot I can go to to access all my info.
CONSIt is not user friendly. You can’t just purchase the software and try and “figure it out” on your own. I had to have training from my CPA and it has taken years to fully feel comfortable with it....and I STILL have questions! I also don’t like having to transfer the file back and forth with my cpa which means I have to wait on him to get anymore work done.
Reason for choosing QuickBooks Desktop Enterprise
Most CPA’s want you to be familiar with this software or be willing to switch to it. This was more expensive but had to do it for cpa.
Vendor Response
We appreciate you being a part of our QuickBooks family over the years, Naomi! It's wonderful to hear our software has helped you stay at ease by knowing you're in compliance and all your data is in one spot. At first it can be tough to figure out how to use all the features available and like you said, you can still have questions even when you're comfortable. If you ever need to know how to do something, we recommend checking out our Community page for self-help articles and discussions with your peers, as well as access to our support team: (https://community.intuit.com/quickbooks-desktop). Also, if you're not already, it may be easier to share your file with your CPA by using our Accountant File Transfer Service (https://community.intuit.com/articles/1760628). This allows you to continue working in your books and apply their changes when they're done. We hope this information helps and wish you continued success! Jen, The QuickBooks Team
Replied August 2019
Anonymous
1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2019
So easy: Quickbooks Self-Employed
Overall, it’s a great program for self-employed people with fairly simple business practices... people who are service providers (massage therapists, counselors, interpreters, consultantsc etc). I had more complex businesses so am used to a bit more flexibility than QB Self-Employed offers, but they are mostly preferences than actual essentials (except the Chart of Accounts comment above). I recommend it to everyone!
PROSMILEAGE TRACKING!!! The software tracks your trips and you later pick business or personal for each trip. It shows you the address for both origina & destination, as well as time of day, which makes it easy to figure out what the trip was for. QB keeps an updated tally of your mileage deduction for tax purposes. EASY CATEGORIZATION OF EXPENSES: Automatically populates transactions from your bank AND credit card accountant into the ledger, so all you need to do is select which expense category it belongs t! Qb will ask if you want to set up a “rule” so that all transactions from AT&T (let’s say) are automatically categorized into utilities when they are imported from your financial institution. INVOICES Create a template and you can duplicate it later when billing the same person/business. You can easily send the invoice from the QB platform and what the client get s is a really professional, polished email with the invoice in the body of the email, and he receiver can download a pdf if they choose. QB keeps track of paid and unpaid invoices, making it easy to see who you need to follow up with for payment. TAXES: For tax purposes, the reports QB does make saving and tallying receipts a *ridiculous* practice. There is NO reason to ever do your books on excel. Too many mistakes when things are done manually. And it requires SO much time to input amounts, categories, etc. This is all done for you in a fraction of the time using QB Self-Employed.
CONSCHART OF ACCOUNTS: I switched which credit card I use as my business card and want to stop automatically importing transactions from the old credit card (which I am now using for personal expenses). You can’t turn off imports for a particular account without losing all former transactions associated with that card/account. This completely changes the Profit and Loss reports. I had to call customer service and they had to do a whole delete thing where now all transactions from deleted accounts are called “cash,” which is misleading and unclear. INCOME: There is only one income category to choose from. I have to classes of self-employed work I do that uses the same bank account and credit card. I’d like a way to assign Income A and Income B, so that when I look at my Profit & Loss reports, I can see at a glance how much I earned from type A kind of work and how much I earned from Type B. EXPENSE CATEGORIES There is no way to add or change the provided categories. I understand QuickBooks does this so that each category that is offered is automatically associated with a particular tax deduction item approved by the IRS, but it would be nice to be able to add a category that suits my business and select the associated IRS deduction category when setting it up. INVOICES You can’t make up your own invoice numbers. I would like use the same first 2 numbers or even letters for each client I invoice, but you can’t. You have to use QB’s automatic numbering system.
Anonymous
11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
With QB, we know 'where we are heading'
QB has helped not only us but many thousands to know where we are heading in our business, thereby reach our corporate objectives and financial goals and survive in this competitive and challenging business environment by systematically managing resources. Thanks, QB team for the great efforts you have taken and I wouldn’t hesitate for a moment to recommend QB to any small to medium scale user.
PROSThe best part in QB is that it doesn’t allow others to toy around when it comes to managing the ‘returns for your efforts’. You don’t need to be an accounting professional to work with QB, but a little playing around with the software gives you a glimpse of the workings and gradually guide you through to become an expert in managing your financial matters yourself or even supervise a basic level staff member in handling your financial matters if it’s a small to average scale business. The passwords systems at various levels ensure the security and prevent manipulation of data by other fellow users. With long years of improvements and with the feedback of users of various levels and a variety of trades, QB has become the leader in this category. QB has simplified most of the bookkeeping tasks in a diverse array of businesses be it services, trading, manufacturing or your personal accounts. It has gone beyond accounting software to function as an ERP in our manufacturing facility. It has become another machine in our plant with no complaints of overwork, no leave, no annual bonuses, and no work stoppages. If the accounts guy is away, I myself take his place with all other priorities. It’s so simple even for those who are not IT savvy.
CONSwhenever there are glitches, there are enough resources available in the community forums or the Intuit support team. Having said that, I wouldn’t say that QB is the only and perfect system, as there could be glitches during different applications, but with the help of the users, QB team can update the system for better performance for the benefit of all concerned.
Osayi Jude
Verified reviewer
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY