QT9 QMS

RATING:

4.7

(74)

About QT9 QMS

QT9 Quality Management Software is a web-based QMS software used by companies to comply with ISO and FDA quality standards. The software is available for deployment either on-premise or in the cloud. The tool eliminates the need for paper records and replaces them with electronic systems. The application helps service and manufacturing companies manage day-to-day work and instills full transparency across the system. QT9 Quality Management Software allows users to set up email reminders to keep employees on track to finish project modules within time limits. Users can also track nonconforming products, corrective actions taken by employees, document control, training, and other quality modules electronically through the QMS system. The application provides module a...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

QT9 QMS Pricing

Pricing information is available on inquiry.

Starting price: 

$1,500.00 

Free trial: 

Available

Free version: 

Not Available

Built-In To-Do List for 23+ Modules Included

QT9 QMS Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for QT9 QMS

1 - 5 of 74 Reviews

User Profile

Dexter

Verified reviewer

Food Production, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2023

Highly customizable and efficient eQMS

QT9 is a very solid and dense software that can be tailored to the needs of any business. User access and admin controls are very deep and easy to use. The module and workflows are plentiful, and while they can be intimidating to implement, once you dig in a really understand what the software features can do, the reward is high as the software is able to create and track so much.

PROS

The ability to creature user defined fields that could be tailored specifically to the record of document that was being created in the system was extremely useful when transitioning from established Quality processes from our previous paper-based QMS to this electronic software.

CONS

Implementation was a bit of a challenge. While we did have support from the developer and implementation team, the training seminars available were not nearly as helpful as simply diving into the sandbox environment and see what the system could actually do.

Reason for choosing QT9 QMS

QT9 was chose before I joined the team. An employee had been familiar with the QT9 QMS software from a previous employer.

Vendor Response

Dexter - Thank you for the 5-Star review! We are happy to hear you have been able to tailor the platform to meet your needs. I will pass the feedback onto our team on the training seminars.

Replied August 2023

Jennifer

Medical Devices, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

QT9 QMS

We have observed several benefits from moving to QT9. It has allowed us to move from a paper based/manual QMS system to an electronic system and reduce our paper consumption and record storage. QT9 has streamlined our internal auditing process, preparation for regulatory audits, document control and approval, and organizational training. We have been able to reduce our active documents by 30% as unnecessary/redundant documents and procedures have been made more visible through the document review process. QT9 made it possible for our organization to effectively maintain and continue operating our QMS system without interruption during the global pandemic when limits were placed on gathering size. All of our records are now in one location and it has reduced the time that the organization and Quality unit spend in locating records.

PROS

QT9 allowed us to replace our clunky paper based QMS and move completely to a streamlined, validated electronic platform. The ability to easily manage our document control, auditing, non-conformances, corrective actions, preventive actions, complaints, and calibrations in one location instead of having to spend time retrieving records from multiple locations. QT9 made it possible to maintain our organization's training needs during a global pandemic, when meeting face to face and in groups was restricted. QT9 made it possible to conduct remote training of our organization and evaluate effectiveness with a written test. It unknowingly prepared us to maintain all of our core Quality functions in the midst of a global pandemic without a mis-step. The report format (complaints, corrective/preventive actions, non-conformances, etc) look professional and they are able to quickly be downloaded and provided to either customers, suppliers, auditors, and internally. The consistency of the appearance of the screens in each module made training the organization to use very easy. It was easy to translate the learnings from one module to another. Implementation was similar as well. QT9 technical assistance in uploading of documents and gauges increased the speed in which were able to integrate it into our organization. The unlimited training was also critical especially for the calibration module as it took a bit longer for us to implement and understand how it functioned.

CONS

One feature that would benefit from improving is the ability to create both corrective action and non-conformance records from a customer complaint. Currently, the software only allows the creation of one or the other, but not both. However, all records between complaints, corrective actions, and non-conformances are linked through a daisy chain scenario, but it can be awkward when retrieving records during an audit. The calibration module was the most difficult for us to implement as it operated a differently than the other modules. However, QT9 technical support assisted and provided us with all of the training that we requested without delay and worked with us to ensure that we implemented the module correctly for our organization's needs.

Reason for choosing QT9 QMS

QT9 was validated by the vendor, compliant with ISO 9001, ISO 13485, and FDA 21CFR 211-210 and 820. It had the critical QMS functions that our organization required, including management review. It also did not require the involvement of an IT department or a significant implementation effort. Compared to other systems that we evaluated, it provided the most features for the best cost.

Vendor Response

Jennifer - Thank you for the awesome and super detailed review! We really appreciate you taking the time to share your feedback. These are such great suggestions! We are sharing your feedback with our team.

Replied July 2021

User Profile

Don

Verified reviewer

Environmental Services, 2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2024

Smoke and Mirrors - For a standalone QMS system

The QT9 QMS business model APPEARS to be continuous billing regardless of use. They advertise the software as being supplied with unlimited continuous Training, but require Continuous Billing (regardless of available updates or use of their training platform). We declined the subscription model, so when we did inquire about getting training activated (2 years later) they insisted on BACK-DATING the subscription bill to the time when we started (and did not use their training). Trying to get an explanation for why, within a standalone package we would be billed for services we did not use, was a ridiculous circle of gibberish. In our experience, their software is not unique and provides little advantage over other platforms.

PROS

Our Quality Manager selected the software to be run on our internal servers for security and access. They provided a product that we agreed to.

CONS

We purchased a QT9 QMS standalone product, that our IT manages. QT9 (after the fact) insists on billing annual access to Training (regardless of need or use). It was just a bit shady and compounded with lackluster software, was something we did not see as needed. They advertise free updates (which never happen during the subscription period), and unlimited support (see comments below).

Reason for choosing QT9 QMS

They advertise as supporting the standalone installation of the software.

Paul

Biotechnology, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2023

Decent System but Could Use More Functionality

PROS

Upload speed and ease of logging in has been relatively convenient.

CONS

The date shown by the document is the upload date to the system, which does not provide much benefit.

Vendor Response

Paul - Thank you for the review. Could you please let us know what kind of functionality you would like to see added? Every document in the system includes timeline traceability of every change. You can view the history under "Review Details". Please reach out to our team for more information. Thanks.

Replied January 2024

Dina

Telecommunications, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Very robust program that centralizes and manages essential QMS & EMS processes and outputs.

The software is outstanding, the support is quick, and thorough. The QT9 team has worked with multiple departments in our organization. From our internal IT group working to setup connections to other platforms, to the implementation team members and document admins as they have been introduced. The support has been consistent and so very much appreciated.

PROS

Intuitive, friendly user interface, the well thought out connections from one module to another. The fact that each module is included and not ala carte is a HUGE benefit. The online training academy is one of the best I have used.

CONS

A lot of filters that just take a bit of getting used to. Sometimes they default and employees need a little extra coaching to make sure they are loading the view they need.

Reason for choosing QT9 QMS

We liked that QT9 is all inclusive and we would not have to plan for costly add-ons and prolonged integration and implementation. QT9 allows you to work at your own pace and implement the modules one at a time, or more. For example, we chose to implement document control and training and have engaged the entire organization in which module they would like to see implemented next.

Reasons for switching to QT9 QMS

Lack of support for existing platform. Failing infrastructure that no longer fits our business needs.

Vendor Response

Dina - Thank you very much for the 5-Star review! It is awesome to hear you like that all the modules in QT9 QMS are automatically included. Please feel free to reach out to us at anytime for additional training on any modules or training for any new employees.

Replied March 2021