It's been good. It's our own companies fault we haven't maximized the potential of the software due to lack of staffing. [SENSITIVE CONTENT HIDDEN] is always helpful when starting up and they had a great support staff (especially [SENSITIVE CONTENT HIDDEN]). I know he isn't there anymore. I haven't built up enough chemistry with the new support staff so I can't really comment too much on them but overall they seem to be doing very well so I take it they are good too.

Overall the flow of the software is very easy to follow. I remember shopping for an ERP system around 3 years ago and this was by far the simplest to use and was also by far the cheapest as well which is obviously another great plus. I know it may be silly but I love the manual is always available to look at in a link. I don't use the software everyday anymore so when I get on it, it is always helpful to get a refresh if I forgot to do something say when adding a new product or process.

Small things I feel like can be improved. I think the biggest one to me is for sales orders the product you are selling can only show up in the primary UOM. For example we have some products we use for manufacturing and sell them as well. For example, in our plant we use white sugar and also sell it to local customers. UOM white sugar is in lbs, when I sell the local customer a bag of sugar as well, the sales order defaults to lbs of sugar as opposed to being able to switch it off in that case to a bag of sugar. I always found that annoying because I think that is something that can easily be switched.

Production scheduling and shipping is so much easier than the pen, paper, and spreadsheet way. Prior to using QT9 we would have to break into production runs to complete missed or late orders. Those are now issues of the past, any break in production runs are now due to a customers request. Investing money into QT9 and using all the functions has been the biggest business improvement we've had. From Sales Orders to Shipping all the information needed is in one place. Production runs very efficiently. If you have a small to medium sized company still operating the old way please look into QT9 to solve many of the issues you're having from purchasing, sales, production, and shipping. We found to meet our customers demands we didn't need to add additional machinery, just improve the production efficiency of what we already had.

The software is easy to use for all users regardless of their computer skill level. It has reduced paperwork, increased productivity, and given us visibility into a packed warehouse.

There are no glaring issues with the software. QT9 is constantly being improved and their support team is good about integrating feature requests.

QT9 is a very user friendly software. We had previously used Epicor and found it to be overloaded with unnecessary modules which slowed our overall efficiency. The navigation is intuitive and allows for better overall understanding of the processes within our organization.

Excellent customer service and training. The navigation within the software is intuitive and improves our efficiency. There are no hidden fees or extra features which require additional modules, the software came complete with everything we needed to run our organization. There are many features which allow users to see full screens of information rather than item by item like other software.

Coming from an ERP software which more utilizes Standard Costing methods, QT9 implements Normal Costing Methods. While this gives us a better understanding of our actual costs, it required us to change many of our procedures and processes outside the ERP system. There are also some navigation menus that require a bit more understanding to fully utilize than we originally planned when we first implemented QT9.

Highly scalable manufacturing platform integrating all business datas. Can be used in all business sizesUser-friendly interfaceHandle inventory, accounting, sales and bills and more numerous function at the same time..Constant improvement of the Erp system and high availability of the system team

Although the fact that it is a highly efficient and user-friendly system, the software's reporting functionality is limited compared to other Erps and the user may need to export data to other systems for more details analysis

In previous companies I have worked with SAP Business One and SAP R3 (they both very good options). But I could mention the QT9 software was design to get a easier implementation understanding the most of requirement of manufacturing companies.

The most impressive feature for us is the Cloud Data Base. We did not have to install a server in the company or keep a engineer checking the network. Another feature is the shop floor manager. This application is very easy for production employees to use and will helped us improve the traceability of materials for production orders.

I think one area for improvement could be make easier the setting of the production schedule (the calendar).