--- title: "Raven.ai Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Raven.ai. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Raven.ai is a good fit for you!" source_url: "https://www.softwareadvice.com/manufacturing/raven-ai-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Manufacturing Software](https://www.softwareadvice.com/category/4704-manufacturing/) / [Raven.ai](https://www.softwareadvice.com/manufacturing/raven-ai-profile/) / Raven.ai Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/manufacturing/raven-ai-profile/) Reviews [Alternatives](https://www.softwareadvice.com/manufacturing/raven-ai-profile/alternatives/) # Raven.ai User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 13 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 7 reviews (54%) - 4 stars: 6 reviews (46%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Raven.ai customer reviews Showing reviews 1-13 of 13 (page 1). ### Raven provides visibility we'd otherwise be guessing at - Overall rating: 5/5 - Reviewer: Justin B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall hardware and software experience has been fantastic. We have insight on OEE that were previously mysteries, and we can easily find out if any of our lines are running at the tap of a phone. On the people side, it's even better. The Raven team is highly energized and truly make us feel like they care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a simple software package that's regularly being iterated and improved upon. Most people at Renaissance can log in, look at it for 30 seconds, and figure out most of what they need to do. The elegant downtime entry is also very helpful for our operators. #### Cons The software isn't highly customizable, but after we figured out different ways to get the information we needed, it became a non-issue. --- ### Review of the Raven Software in a Pharmaceutical Environment - Overall rating: 4/5 - Reviewer: Grace D. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are drastically improving our visual management system with Raven. We are currently in the process of hanging TVs outside of all production lines to display the Raven data. Working with the Raven team has been an absolute pleasure. The team is incredibly responsive and always willing to help. Additionally, the team is very forward thinking, always trying to figure out how to improve our current state. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The most impactful features of the software are the "Process Status", "Lot Progression", and "Today's Production". The "Process Status" box shows the hublet screen in real time, which instantly communicates whether a line is running or down, as well as the number of parts that have been produced that shift. This feature, in combination with the "Lot Progression" tool have been presented to clients that come on site to watch the manufacturing of their products. The "Lot Progression" feature allows anyone with Raven access to see how far along a certain job is and when they can expect it to complete. Lastly, the "Today's Production" box on the Dashboard tab is crucial to see production data from previous days, broken down to the hour. #### Cons The most asked for feature by the end users of Raven has been a text box feature, whether that be for tagging on the hublet or commenting in the reports. #### Reasons for choosing Raven.ai Raven provided an easy-to-install and use OEE solution. Our company had no OEE tracking system in place prior to the Raven so this was a great start for us! --- ### Great software - Overall rating: 4/5 - Reviewer: EveLynn F. - Verified reviewer: Yes - Industry: Building Materials - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Easy to use and understand. Easy to use for employees alos which is a big win. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Getting to easily follow production output #### Cons Calling options should be more than jut a symbol. #### Reasons for choosing Raven.ai I did not, My boss did. --- ### Real Time Data - Overall rating: 5/5 - Reviewer: Jose F. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Raven system helped us to increase productivity and reaction time to issues encountered during production. We were able to increase an equipment uptime from an average of 78% up to 98% in less than a month based on the data acquired by Raven. The elimination of "manual" data entry it is crucial to make improvements on any time of equipment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Raven is very easy to install and get it customized to our needs. Real time data at our fingertips. Raven is very user friendly . #### Cons We not able to get all data provided by the equipment PLC and send it directly to Raven without increasing the pricing. #### Reasons for choosing Raven.ai Pricing, implementation timing and user friendly system --- ### The Best - Overall rating: 5/5 - Reviewer: Tyler B. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Anytime I have had an issue Raven has responded quickly to address it. They are a great group of folks that truly care about their customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Raven has completely revolutionized the tracking of our manufacturing facilities. The ease of use (both in installation and daily operation) is unmatched. I love that I know the current status of our equipment (as well as how long it has been in that state) as soon as I walk through an area. #### Cons There are a few updates (that they are currently developing) that I'm eager to get. #### Reasons for choosing Raven.ai Their tracking devices can be connected to just about any piece of equipment. We have many different production lines and each one is detecting a different signal input. This adds great flexibility to the install process. --- ### Que Pasa Mexican Foods Raven Project - Overall rating: 4/5 - Reviewer: Tom C. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very flexible and can do complex data analysis to provide easy to understand reports. #### Cons Hardware set up and calibrations are timely. --- ### Easily customizable - Overall rating: 5/5 - Reviewer: Devon S. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Our experience has been very positive. The data we receive is helpful and we are able to work with Raven to make customizations to better suit our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The data is pretty accurate and customer service is very helpful in better customizing what we want to see #### Cons There are modifications I wish we could do on our side such as adding new product codes. #### Reasons for switching to Raven.ai I was not involved with the Thrive system, so I am not sure the exact reason. --- ### Great Experience With Raven - Overall rating: 5/5 - Reviewer: Rick C. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I'm very satisfied with my experiences with Raven.ai. The Raven team is incredibly supportive and attentive to our needs as we refine and continue to build upon our already great system. We see incredible value in having OEE available at our fingertips at all times, and our plant has seen the benefit of that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The product is easy to use with great interface for both machine operators and users like myself who are monitoring production and OEE on a daily basis. #### Cons Exporting reports into an Excel file on the fly would be a great feature to add. --- ### Production Analysis Gurus - Overall rating: 5/5 - Reviewer: Chris F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After spending years trying to provide a suitable cost/benefit analysis of our own internal OEE system, the plug and play ability of the Raven system and devices made understanding our facility OEE nearly effortless. #### Cons Although system customization is easy to implement, landing on the desired solution can sometimes be iterative. Additional experience in manufacturing firms would be helpful in steering those that do not have as much experience in what they are initially looking for. --- ### Raven Review by Ydatum, Inc. - Overall rating: 4/5 - Reviewer: Olivier L. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Raven offers impressive technologies that allow managers to monitor and react to performance in real-time. Raven is flexible and willing to work with the client to adapted and customized the service to best suit the needs of the client. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Web-based real-time reporting on ahead or behind production status. Customization of the reports. #### Cons Manual intervention for standard events such as breaks and lunches. But, Raven is working toward automating such events to reduce manual operator intervention. Perhaps in some cases, a direct interface with the ERP system would offer an additional level of service for the client. #### Reasons for choosing Raven.ai Affordability, flexibility, and willingness to partner with the client to find the best solution. --- ### Shop floor data colection - Overall rating: 5/5 - Reviewer: Al S. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Positive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly , and Raven worked with us on set p #### Cons Limited user self customization on reports #### Reasons for choosing Raven.ai Raven was more customizable on our set up #### Reasons for switching to Raven.ai Obsolete system --- ### Raven Review - Overall rating: 4/5 - Reviewer: Jean D. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, the Raven hublets and reporting have been great. The service is also excellent and any updates are done with little delay. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is intuitive and makes training easy. In a busy environment, data can be collected with simply screen taps. #### Cons because it is WIFI based, if there are problems with the WIFI, it can present challenges. --- ### My experience with RAVEN - Overall rating: 4/5 - Reviewer: Jesus F. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered It is missing to consolidate information and polish the project, but in general ok. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is simple to read the actual results, and simple for my people to see the results. #### Cons More reports, and support in Spanish for all employees --- Raven.ai Reviews, Pros and Cons - 2026 Software Advice