--- title: "Smart Food Safe Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Smart Food Safe. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Smart Food Safe is a good fit for you!" source_url: "https://www.softwareadvice.com/manufacturing/smart-food-safe-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Food Traceability Software](https://www.softwareadvice.com/distribution/food-traceability-comparison/) / [Smart Food Safe](https://www.softwareadvice.com/manufacturing/smart-food-safe-profile/) / Smart Food Safe Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/manufacturing/smart-food-safe-profile/) Reviews # Smart Food Safe User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 12 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.9/5 - Value for money: 4.6/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 6 reviews (50%) - 4 stars: 6 reviews (50%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Smart Food Safe customer reviews Showing reviews 1-12 of 12 (page 1). ### Douglas Fruit - Overall rating: 5/5 - Reviewer: Tim K. - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleaseant - Customer - servcie is super fast when you have a question - #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Document Control Process - SMart Docs the ease of updating docs and not having to keep a seperate register #### Cons Having to have seperate plants that can not pull into the the reporting features of the main - some of this has to do with how we implemented the different Farms since we are multi site - but it would be nice to pull in records for each farm to show if farms have not yet completed certain documents without having to get into ach plant #### Reasons for choosing Smart Food Safe Functionality of the Smart Docs was a clear winning choice compared to the others Smart records is great, and continues to be imporved upon with regular updates I really like the auditing feature the more I use it --- ### Daybreak Farms Terrace - Overall rating: 4/5 - Reviewer: Shauna S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a really great experience. The team is very helpful and quick at helping us with any issues we have. We are finally at a point where we feel comfortable with the app and our staff is getting used to competing records daily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love SFS because it helps us keep all our records and policies in one place and off of paper. We are able to easily find what we need as well as easily show our staff how to use the application without the hassle of using paper copies. #### Cons App + web glitches or slowness. We do like that if we have an issue we can come to the SFS team and they will try to fix our issues as soon as possible. #### Reasons for choosing Smart Food Safe SFS was able to develop with daybreak so we were able to have our needs met as well as future needs. We like that there is more to the program such as training modules for the staff etc. --- ### Review - Overall rating: 4/5 - Reviewer: Kieran M. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros All documents are done digitally which makes it easy to review, find and link documents to policies. Great customer service. #### Cons Editing documents in the system is very difficult.App is slow --- ### Most Customizable Solution Out There - Overall rating: 5/5 - Reviewer: Nikkie V. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that the product is so customizable. That helped tremendously with implementation. I could make templates look almost identical to our old paper versions which made the switch easy for floor operators. Adding formulations conditional formatting made their jobs easier. #### Cons The ability to approve documents from the records APP would be helpful "on the go". Functionality of the text notifications for those busy production supervisors who rarely get back to their desks. Also, having an app for the CAPA and Audit modules. --- ### One step customizable solution for Food Safety Management - Overall rating: 5/5 - Reviewer: Chandan S. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would highly recommend them because the customer is not a transaction for [sensitive content hidden]. They are flexible and always open to suggestions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support, adapt to the industry requirement #### Cons Can work on the first-time-right approach that is specific to addition or removal of features in the Smart records #### Reasons for choosing Smart Food Safe Meets the expectation. --- ### Good App - Overall rating: 5/5 - Reviewer: Jacqueline J. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Smart Food Safe Customer service is the best quality, they are very efficient , fast and will work with you until the problem is solved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a Food Safety facility and USDA on standby establishment having the documents needed in an electronic file that is controlled by administrator on who can and cannot do certain things makes having records, documents and trainings all in one place easy and secure. #### Cons when creating documents, every little change has to have the version number changed. sometimes you just need to review the document , maybe a button that gives you the option to review date would make it easier. --- ### Great product - Overall rating: 4/5 - Reviewer: Emily K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have experienced great overall success with he software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to configure the software to your needs. #### Cons The bugs within the system are still a little flaw. --- ### Our Smart Food Experience - Overall rating: 5/5 - Reviewer: Heather M. - Verified reviewer: Yes - Industry: Farming - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Incredibly nice and helpful staff that provide quick assistance.We recently passed our SQF Audit with a 100% audit score. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the code guides you for all the documents that you need. I also updates the code as there are changes to it. #### Cons Some employee take a little longer to get use to the online records, but they are all making it happen! #### Reasons for choosing Smart Food Safe The set upThe ability to share with an auditorThe esthetic of the programThe supportThe cost --- ### Quality - Overall rating: 4/5 - Reviewer: Preethi T. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use for operators , all modules in one #### Cons Not all modules are ready to use, as some in development stage --- ### Support - Overall rating: 4/5 - Reviewer: Chandra R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Benefits are the customer support. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service and support given to help support our business needs. #### Cons Customization can be difficult when creating smart specification which can results in repetitive work. SFS support is required to revise the features that are difficult to use, which is helpful but would be nice not to have to require the support. --- ### Good product. - Overall rating: 5/5 - Reviewer: eduardo m. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Traceability with forms. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to pick up and learn. With use it becomes easier to understand. #### Cons Seems that some features are lacking. Too many steps go into creating forms. Mass uploading is tricky and tedious. --- ### Operations Manager - Overall rating: 4/5 - Reviewer: Frank F. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far great experience with no negative feedback. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to implement, customer service and support is top tier, continued grown and improvements being done. #### Cons Nothing as of yet due to limited time used so far. #### Reasons for choosing Smart Food Safe Recommended by Consultant [sensitive content hidden] --- Smart Food Safe Reviews, Pros and Cons - 2026 Software Advice