Overall, I enjoy the software. Easy to use, live run charts making understanding trends easier.

Live in-line data trends. Saves time and money in being able to make quick judgement calls to help best streamline our production process.

Pros

The live run chart is a crucial piece of information for us. It allows us the opportunity to make on-line decisions and changes to adapt to changing parameters. We have everything separated into designated data banks which make it easy to organize.

Cons

There are some functionality items that we are wishing to incorporate. Working with the technical team to figure out what would work best. The only issue that I have is the ease of setting up various data banks. I am able to set up a template and save the characteristics, but I still have to go through and check off boxes in the data bank map for graphs and whatnot. Not terribly hard, just time consuming.

Works great for controlling a process or working variation out of the process.

Improved process control and improved product performance. The software also helps with containment of bad by recording lots numbers, time and date stamping, alerts (in software and email options and logging assignable clauses.

Pros

Easy to use for operators and set up engineers for all types of parts, stores data and makes all types of SPC charts in seconds. Synergy manager is easy to use dashboard to monitor operations performance. Software can produce reports as needed for part performance by lot, over a specified period of time. I work auto and industrial industry and would recommend this software for any manufacturing that validates dimensions.

Cons

Annual renewal per seat is pricy. Recommend using only the number of seats needed for your company. A discount on number of seats renewal would be nice.

over all its been a decent product but I don't feel we got what we paid for and continue to pay

allows us to record and SPC parts with ease

Pros

its easy to deploy and simple for operators to use, once the database is all setup and users created adding data is much easier and can be taught in 1 day training

Cons

I bout the Synergy3000 SQL version and we did not have SQL server pro so we used the free version. had trouble after the first year and the support blamed it on the sql server being free not full, so we upgraded started all over and had to transfer all our data, here we are a year after that and its running slow again, then then tell me that we need to hire a DBA to help clean our database all the time. not something you want if your a 1 man IT department. we frequently would get programming errors that someone with no database experience could fix. and we pay annually for updates and service and rarely see updates so not sure what we are paying for because we rarely call service

Versatile, easy data entry.

Our customers feel more confident in our process control because the program sends out an email alert when data is out of tolerance. Easy for people with limited computer background to use.

Pros

Easy to create a new database of measurements for a part. You can use a previous data table as a template to save steps. Data entry is very quick. It allows you to download your data if you need to do more complex analysis. You can set up the database to send an email alert if a value is out of spec. Customer service is very quick to respond when I have questions.

Cons

I would like to have a feature that allowed me to get a message if any of the required measurements were missing for a part. Currently, the only way to know if all of the data is being entered is to go into the database for each part.

Synergy 3k - Difficult to Set-up, Easy to Use

The setup of Synergy 3k was a bit time consuming and we did run across a few issues. Our IT group was able to work with Zontec customer service to overcome these issues. The learning curve on developing the appropriate database/databank/data-table structure was a bit more difficult than I would have liked but with enough experimentation we were able to find a solution that worked well for our company. This software provides us with a considerable amount of potential to implement SPC into a large number of processes but it does take time and resources to accomplish this. Entering data into the software is simple and it provides an instant visual indicator of how the process is performing. The data reporting feature is quite limited in functionality so we have decided to use a different reporting feature to extract data from the Synergy database. During the 3 years that we have owned Synergy, Zontec's customer service has been very helpful and attentive to our needs.