Synergy SPC Software

Brian, Thank you for taking the time to review our Synergy 3000 SPC software. We appreciate valued customers who provide important feedback and are glad to learn how easy it is for your shop floor operators to learn and use the software. We understand that the SQL database element of maintaining the software has been somewhat challenging for you and your team. We are committed to your satisfaction. Our team will reach out to you personally to discuss. Thank you again for taking time to provide this feedback. - The Zontec Team

Thank you for the five star rating. We are glad your shop floor operators like the software and its easy-to-use features. Saving time and reducing labor hours is such an important benefit of SynergySPC software. Our Certificate of Analysis (COA) report is designed for flexibility to satisfy customer data requests. Our technical support department is here to help you get the most out of the software. We offer software validation if you are interested. We appreciate your feedback.

Thank you for the high marks on your review Callum! We especially appreciate your compliments on our customer support. Also, we agree that our developers do an excellent job of maintaining Synergy SPC's position as the easiest SPC software to use on the market. Regarding working with your other quality software, Synergy SPC can absolutely do that! Through the use of either the Multi-function Toolbox or the DLL, this is a cinch. Regarding the ease of editing the data tables and being able to move them around within a program, this can be done using the add/insert/remove functions. We will follow up with you soon to help with both of these concerns. Thank you again for your review!

Thank you for taking the time to review the software Michelle! You are right, the ability to use previous data table as a template is a HUGE time saver. Also, the email alerts when values are out of spec are a big help as well. Thank you for the feedback about creating messages to alert you if any of the required measurements were missing for a part. Users of the Synergy 2000 product are able to create a report that shows missed measurements. We are always looking for ways to make the software better, and we can see how creating that alert would be a benefit to our customers. We will add it to our developers' list!

Thank you for the feedback Brian! The fact that our software is both robust AND easy to use for operators, engineers, and managers is a huge point of pride for us and has been a key design element for our developers since day one. The ability to run customized reports is also something we love hearing hear compliments about, so thank you for mentioning both. We understand your concerns regarding the renewal price. We are comparable on pricing within the SPC software industry, but we know that we can always do better. Dedication to continuous improvement in all aspects of what we do will always be a core tenet.

Thank you for taking the time to respond Dubravka! We appreciate both the positive feedback and the constructive input. It's because of the constructive input of our customers that Synergy SPC continues to be the innovative, class leading software that it is. The current version of your software will address the exact issues you brought up. All of our customers that maintain current service agreements have access to both unlimited technical support and free software upgrades. We will reach out to you soon to assist with this. Thank you again for the review!

Thank you for taking the time to review our software Alex! The ability to make on-line decisions is one of the biggest reasons people choose our software, so we're glad to hear that you are enjoying that functionality. Another key reason quality professionals choose us is because of the ability to be customized. We can offer to meet your special requirements. Regarding template usage, our support team is available to show you how to create templates for both so that it's not a time consuming process. Someone will reach out to you soon to follow up on this. We always want to make sure our customers are getting full use of the software's vast capabilities.

Thank you for taking the time to give feedback Cristina! Ease of use at all three levels is something that we are especially proud of, and that most of our other customers point out as well. Regarding the ability to compare data from data tables from different data banks in one report, the software is able to do that at the Manager access level. The software is also able to create charts by inputting the dates instead of selecting the actual data from the data table spreadsheet. We are happy to show you how and will contact you soon. Thank you again for reviewing us and being such a long time customer!

BJ, We appreciate your review of SynergySPC and the Synergy 3000 software. The way Synergy 3000 helps manage quality across a global supply chain makes it unique in the industry. Synergy 3000 is our most robust SPC solution, so it does require a modest yet worthy investment of time to fit the individual organization's needs and maximize the results. We are here to partner and help guide each client as they grow into the solution. Again, we are always here to assist if you have questions, as well. Thanks again for the positive feedback! -The Zontec Team

Andy, Thank you for your time reviewing SynergySPC. Like many other users, you see that SynergySPC provides access to real-time to data that can be analyzed and acted upon. We are always here to assist if you have questions. Thanks again for the positive feedback! -The Zontec Team

KC, Thank you for your review. One of the great benefits of SynergySPC is the real-time data. This yields key insights to take immediate action AND for future decisions. We are always here to assist if you have questions. Thanks again for the positive feedback and the input! -The Zontec Team

Tania, We like to see good ratings, especially on Customer Support. We work hard to be responsive and answer questions. Our goal is a top rating across all measures. Thank you for giving positive feedback and being so willing to recommend us to your colleagues. As far as concerns with the user interface, it seems you may be referring to the Easy Data Entry Window which lists specification limits, but not control limits. Other users have solved this by including the variable chart as part of the screen display. We will contact you directly to further clarify and address user interface customization and how to extract data from the file. Again, we are grateful for your time in providing feedback. -The Zontec Team

Ryan, We appreciate the high marks on the Overall Quality of the SynergySPC software. Thanks for taking the time to offer some positive feedback as well as some constructive input. No matter the circumstances, we take very seriously our absolute responsibility for user experience. We regret that your experience has been less than ideal but feel we can change this perspective. With our recent update to your Synergy 2000 software, we stayed true to our focus on eliminating manual processes by enhancing file templates and creating multiple options for automating new file creation. We understand the surprise and potential frustration of software updates and the changes that come with them. We are here to help. Like you, all of our clients who maintain a current service agreement have access to unlimited technical support. We will contact you directly to further address streamlining file creation and set-up. Again, we are grateful for your time in providing feedback.

George, We appreciate this positive feedback review and your recommendation of our software. Your team has discovered what so many others have: 1. That SynergySPC doesn't require weeks of training like others. We can implement in literally hours. 2. The competitive advantage that SynergySPC lends in winning clients who have exacting needs. You already know we are here to help if you have questions. Thanks again for the good words! -The Zontec Team

Cynthia, We appreciate you providing your feedback. We're happy that the software is working out well and that user accessibility was an upgrade from your previous SPC and has benefited your team so much. For now, the most comprehensive reporting capabilities are reserved for our Synergy 2000 and Synergy 3000 offerings. Unfortunately, for the Synergy 1000, reporting capabilities are limited, as you have indicated. Our team will reach out to you personally to discuss your reporting requirement. Again, we appreciate your feedback. -The Zontec Team

Keith, Thanks for taking your time to provide valuable feedback. It's important for us to know how we are doing. We're happy that our tech support was able to provide some customization to help meet your sampling requirements and we are delighted you like our weekly SPC related emails. The timing of the transition on our sales team was unfortunate and unavoidable. We are truly sorry that this lead to a miscommunication. We also know that adequate and appropriate follow-up is important. We take ownership of your less than ideal experience with this as well. Zontec's leadership has been in place for over 30 years. In that time, we have maintained a consistent expectation of excellence in communication and clarity from our entire team. We strive to continually improve. Our team will reach out to you personally to discuss further assistance. Again, we appreciate your feedback. -The Zontec Team

Ben, Thanks for the glowing review. We're especially proud of your review because it highlights a great customer service experience. It also shows that, while we have solutions that satisfy global companies with extensive supply-chains, we can also scale down for those just getting started. We are always here to assist if you have questions. Thanks again for the great feedback! -The Zontec Team

John, A big thanks for your kind review. It's an honor to be associated with your well-known brand. Like you, our users benefit from our real-time SPC. While their team is working to reduce scrap, to reduce rework, and to enhance user productivity, they're also gathering valuable production information for future decisions. Remember, we are always here to assist if you have questions. Thanks again for the positive feedback and the input! -The Zontec Team

Christopher, A big thanks for your kind review. We're glad to hear how SynergySPC is revolutionizing your business. We have resources that can help you better understand attribute data. We typically share these resources exclusively with current customers in our weekly emails. We'll connect with you directly to provide this resource. The Book of SPC is also available to you as well as anyone who wants it at www.zontec-spc.com As you know, we are always here to help if you have questions and we'll keep making the best SPC software. Thanks again for the positive feedback and the input! -The Zontec Team

Lucas, Thanks for the great review! As your team grows more sophisticated at using the software, keep in mind that SynergySPC is the only SPC software that adequately and clearly displays both the stability and capability of your processes. We are always here to help if you have questions and we'll keep making the only fully compliant SPC software on the market. Thanks again for the positive feedback! -The Zontec Team