Synergy 2000
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10About Synergy SPC
Synergy SPC solution by Zontec is a product suite that enables manufacturers to identify variations in the production process and correct them in real-time. The product suite includes products to fit small, mid and large size companies. The solution collects data throughout the manufacturing process. Results are immediately available through various charts, so users will know if products are trending towards out-of-control or out-of- specification and can prevent errors.
Synergy has built-in color-coded notifications and pop-up warnings that give real-time feedback. It provides a dashboard that allows users to manage data, charts, communications and reports. The solution gives companies full visibility over their processes regardless of locatio...
30 Reviews of Synergy SPC
Average User Ratings
Overall
4.22 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
November 2014
Christine from Multicircuits, Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
November 2014
Synergy 2000 Software
We have been using the synergy software since 2010. The software is extremely easy to set up, use and maintain. I also like the fact that I can insert documents and video into a data bank which help the operator to understand the measurement points, and technique. The customer support is superior. They follow up with the customer to make sure that all the needs are being met, and are always available when questions arise. I have used many different types of statistical software over the course of my quality career, but have found the Synergy software to be the best.
Response from Zontec
Replied October 2016
Christine, Thank you for your kind review. You can attest, SynergySPC is simple to implement and use. No need for week-long training...just give us a day or so and In as few as two weeks, we can illustrate specifically where your processes need improvement. We are always here to help if you have questions. Thanks again for the positive feedback! -The Zontec Team
May 2017
Alex from Clariant PLastics & Coatings
Company Size: 51-200 employees
Industry: Packaging and Containers
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
May 2017
Overall, I enjoy the software. Easy to use, live run charts making understanding trends easier.
Live in-line data trends. Saves time and money in being able to make quick judgement calls to help best streamline our production process.
Pros
The live run chart is a crucial piece of information for us. It allows us the opportunity to make on-line decisions and changes to adapt to changing parameters. We have everything separated into designated data banks which make it easy to organize.
Cons
There are some functionality items that we are wishing to incorporate. Working with the technical team to figure out what would work best. The only issue that I have is the ease of setting up various data banks. I am able to set up a template and save the characteristics, but I still have to go through and check off boxes in the data bank map for graphs and whatnot. Not terribly hard, just time consuming.
Response from Zontec
Replied June 2017
Thank you for taking the time to review our software Alex! The ability to make on-line decisions is one of the biggest reasons people choose our software, so we're glad to hear that you are enjoying that functionality. Another key reason quality professionals choose us is because of the ability to be customized. We can offer to meet your special requirements. Regarding template usage, our support team is available to show you how to create templates for both so that it's not a time consuming process. Someone will reach out to you soon to follow up on this. We always want to make sure our customers are getting full use of the software's vast capabilities.
July 2018
Brian from Aircraft Precision Products
Company Size: 51-200 employees
Industry: Airlines/Aviation
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
3.0
Functionality
3.0
July 2018
over all its been a decent product but I don't feel we got what we paid for and continue to pay
allows us to record and SPC parts with ease
Pros
its easy to deploy and simple for operators to use, once the database is all setup and users created adding data is much easier and can be taught in 1 day training
Cons
I bout the Synergy3000 SQL version and we did not have SQL server pro so we used the free version. had trouble after the first year and the support blamed it on the sql server being free not full, so we upgraded started all over and had to transfer all our data, here we are a year after that and its running slow again, then then tell me that we need to hire a DBA to help clean our database all the time. not something you want if your a 1 man IT department. we frequently would get programming errors that someone with no database experience could fix. and we pay annually for updates and service and rarely see updates so not sure what we are paying for because we rarely call service
Response from Zontec
Replied July 2018
Brian, Thank you for taking the time to review our Synergy 3000 SPC software. We appreciate valued customers who provide important feedback and are glad to learn how easy it is for your shop floor operators to learn and use the software. We understand that the SQL database element of maintaining the software has been somewhat challenging for you and your team. We are committed to your satisfaction. Our team will reach out to you personally to discuss. Thank you again for taking time to provide this feedback. - The Zontec Team
May 2017
Brian from Oiles America Corporation
Company Size: 201-500 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2017
Works great for controlling a process or working variation out of the process.
Improved process control and improved product performance. The software also helps with containment of bad by recording lots numbers, time and date stamping, alerts (in software and email options and logging assignable clauses.
Pros
Easy to use for operators and set up engineers for all types of parts, stores data and makes all types of SPC charts in seconds. Synergy manager is easy to use dashboard to monitor operations performance. Software can produce reports as needed for part performance by lot, over a specified period of time. I work auto and industrial industry and would recommend this software for any manufacturing that validates dimensions.
Cons
Annual renewal per seat is pricy. Recommend using only the number of seats needed for your company. A discount on number of seats renewal would be nice.
Response from Zontec
Replied June 2017
Thank you for the feedback Brian! The fact that our software is both robust AND easy to use for operators, engineers, and managers is a huge point of pride for us and has been a key design element for our developers since day one. The ability to run customized reports is also something we love hearing hear compliments about, so thank you for mentioning both. We understand your concerns regarding the renewal price. We are comparable on pricing within the SPC software industry, but we know that we can always do better. Dedication to continuous improvement in all aspects of what we do will always be a core tenet.
May 2017
Michelle from Bright Plastics
Company Size: 51-200 employees
Industry: Plastics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2017
Versatile, easy data entry.
Our customers feel more confident in our process control because the program sends out an email alert when data is out of tolerance. Easy for people with limited computer background to use.
Pros
Easy to create a new database of measurements for a part. You can use a previous data table as a template to save steps. Data entry is very quick. It allows you to download your data if you need to do more complex analysis. You can set up the database to send an email alert if a value is out of spec. Customer service is very quick to respond when I have questions.
Cons
I would like to have a feature that allowed me to get a message if any of the required measurements were missing for a part. Currently, the only way to know if all of the data is being entered is to go into the database for each part.
Response from Zontec
Replied June 2017
Thank you for taking the time to review the software Michelle! You are right, the ability to use previous data table as a template is a HUGE time saver. Also, the email alerts when values are out of spec are a big help as well. Thank you for the feedback about creating messages to alert you if any of the required measurements were missing for a part. Users of the Synergy 2000 product are able to create a report that shows missed measurements. We are always looking for ways to make the software better, and we can see how creating that alert would be a benefit to our customers. We will add it to our developers' list!
