All The Asset Guardian (TAG) Reviews
1-11 of 11 Reviews
Sort by
Rami
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Above & Beyond - Tool to Cut Down Unnecessary Costs resulting from Reactive Maintenance!
OEM partner highly professional, highly supportive and responsive, and easy to work with.
PROSDate meter policy and Preventive Maintenance features, as they bring along massive cost savings on reactive maintenance, which could be sometimes outrageously expensive to deal with. Highly modular, intuitive and easy to use software. Sets a standard for industry best-practises, as it streamlines and simplifies maintenance procedures and operations to a great extent, increasing insight levels, control and productivity. Provides clear, all-encompassing view of equipment hierarchy, especially for large plants that use a massive number of equipment/parts/etc...
CONSCould benefit from some integration with the standard Fixed Assets module. Could use a slightly better integration with standard item consumption within TAG work order processing. Some features still desired for outsourced maintenance, where third party companies are contracted to provide equipment replacement/repair.
Reason for choosing The Asset Guardian (TAG)
More pleasant and professional experience while dealing with the TAG team / personnel. More verifiable references for TAG. TAG provided a highly better degree of fit to our client's requirements. TAG has more experience in the industry. Clearer TAG product roadmap and better company spending on R&D
Jared
Chemicals, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Solid product with very knowledgeable support staff
NAV integration Web and client software interfaces Ability to add related requirements to WOs for warehouse to process
CONSLacks some desired reporting/KPIs Inability to create more than one PWO for recurring tasks (must complete first one to generate the next one)
Reason for choosing The Asset Guardian (TAG)
We choose TAG because it integrates with our Dynamics NAV ERP.
Shawn
Plastics, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
My View of TAG
TAG has given Garner Industries a great way to track the activates of our Maintenance Department and to schedule out our technicians time throughout the day. TAG is also a common place for our technicians to document equipment problems, conditions and any preventive maintenance performed for all to see.
PROSTAG is a very useful way to track all maintenance activities on equipment/assets. From the way it keeps track of any up-coming machine maintenance, producing work orders or to tracking past maintenance activities/machine break downs.
CONSTAG is not as easy to use as some other CMMS software....there is a learning curve to TAG, especially if a new user has never used NAV before.
Reasons for switching to The Asset Guardian (TAG)
Software was very old and would not work on current computers and did not want to up-grade to a newer version of the same program.
DON
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
TAG Maintenance software
The process to get the system loaded and the training were outstanding. The biggest benefit to our team was that the training was conducted by someone with extensive knowledge of how to use the software and not just a software expert. This was invaluable as this is a new concept for us and enabled us to better think about how to setup and use the software based on practical user experience.
PROSThe software provided us with an effective means of organizing and managing our equipment maintenance. It integrates well with our core ERP system (Microsoft Dynamics NAV 2017) and that was a critical interface in our selection of a CMMS system.
CONSI'm not a user, but I haven't heard user complaints - so nothing specific that I can point out.
Reason for choosing The Asset Guardian (TAG)
Key considerations for us were: cost of system (implementation and ongoing maintenance); features for CMMS management; and integration with our existing ERP system. TAG was the only software we reviewed that checked all the boxes.
Julia
Paper & Forest Products, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
TAG product and support is awesome!!!
We now have a successful work order process. The maintenance folk are using this daily. Support when needed was always available throughout the whole process
PROSWe love how easy it is to use and we had buy in from all of our end users because of how easy and quick it is to get what you. Red from the program.
CONSYou have to do a little leg work to have it set up the way you want it. But put the time in at the beginning and it will be easy once you go live.
Reason for choosing The Asset Guardian (TAG)
Easy of use and works with our purchasing/inventory program
Reasons for switching to The Asset Guardian (TAG)
Not very user friendly and no support
Tim
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
Maintenance as a service game changer
Having prior knowledge if the ERP software arena and how strong Microsoft was with NAV/BC the seamless addition of TAG for CMMS as a service was perfect.
CONSIt may be more process related as we change our offerings. We offer testing and maintenance and our testing of equipment may not convert to a maintenance customer. We are still determining the optimal setup and data management process.
Reason for choosing The Asset Guardian (TAG)
The competition is not as focused on the end to end solution as TAG is. TAG offers a complete solution to address back office and field efficiencies and drive value to our customers.
JIM
Environmental Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2021
Comments for Review TAG Your It
An improvement over-all from our last CMMS
PROSVery customizable. I see the potential for tracking asset/equipment in a multiple responses. just need some tweeking. I am already testing this now in Live.
CONSTEMP/DMP Module. managing the order of work procedures. SUCKS VERY BAD. There just needs some tweeking on this and you would gave a great product. This area is friendly. I owuld bet that a maintennce person is not involved much here!!
Dean
Chemicals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Great product, excellent support
Great! Great team to work with.
PROSIntegrates well with Navision and has met our needs well.
CONSI'd like to see more variety of reports available.
Reason for choosing The Asset Guardian (TAG)
Best value with the features we were looking for.
Reasons for switching to The Asset Guardian (TAG)
Software needed to be compatible with Navision.
Émilie
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Perfect integration with Microsoft Dynamic NAV
Pros : TAG is perfectly embedded in Microsoft Dynamic NAV ERP. Seamless integration. Easy to use. We are a TAG partner since 2013.
Vendor Response
Thank you
Replied February 2016
Harold
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2016
Very usefull
Very complete solution
Vendor Response
Great! Thanks!
Replied March 2016
Carlos
Computer Hardware, 10,000+ employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Excelente herramienta para gestionar activos, tiempo etc.
Me ayuda a reducir tiempos en proyectos, agilizando procesos y aumentando la rentabilidad
CONSMás respuesta en menos tiempo por parte del área de soporte