TestMonitor has improved our testing plans and practices making our releases accountable and reliable. Helps us to improve our cases, documentation and overall practices to be better.

Simple to start a quick testing process. we do weekly releases and this was quick and easy to jump into and start writing test cases to test and release with.

Took time to learn and adjust to what the terms are in the software, Suite, case, requirements, etc... In order to setup test plans for bigger picture items and long term. Was solved once I had a session with someone at TestMonitor who took me through how to use the tools and setup to see the outcomes I needed.

Testing was not well organized and was dependent on the (test) knowledge of the administrator. So we gave test a central place where testers worked on the same test at the same moment. We think the quality of the tested product will be higher than a unorganized test.

When I do acceptance tests, then the testers are often less experienced IT users. The tests they are doing are tests for a new system. So all the functionality they are going to test is quite new for them. That's quite difficult for them. When they can use a tool, which supports them very easy they can do the tests much better. So the user-experience I like a lot. For example: a tester can easy paste a screenshot in the resultsarea. Another feature that I like is to create issues out of the results from the testers. And after creating issues I can easily manage the issues and report them to the projectmanager and the contractor.

Sometimes when you go back in the system all the used filters have been rebooted. That's a little bit annoying. I miss also a sort of workflow management. Which user did wchich action.

Has streamlined our Testing Process, User Acceptance Testing (UAT) and Production releases.

Reports and Summaries. The Integration with JIRA is also crucial for us.

The numbering of TestCases should be editable, in my opinion.

We use Test Monitor for all our Projects and adhoc changes and once the scripts are created then its easy to move them if applicable for other changes - instead of rewriting every time. There a lot of benefits: As Test Manager I can allocate specific scripts to Users and I can check who has done them and when (time efficient), we can attach documentation and I find that the reporting tools are really useful especially when having to demonstrate defects or proving to Stakeholders that signoff of a Project/Change is validated

As a Test Manager I have used various Test Management tools and I can say without doubt that Test Monitor is very easy to use and follow the flow from beginning to end. The site has a free trial which once you see this you will be hooked. There are regular email updates which provide valuable information , training is also provided but with the free videos of all the interactions this is not really needed

Absolutely no cons - the customer service team are very approachable and any queries we had were always resolved quickly - no waiting months for a reply

Perfect way to keep us in control and focused on the project goals.

Easy to use with collegues and partners, makes working together within a project smooth and keeps us focused on what is important. I love the simple way to communicate with each other and keeps all of the project members up to speed.

There is no easy way to connect with the support systems for incidents so it feels inefficient when registering an issue/incident. Tip is to add some fields to register the incident number from the external systems with capability to link to the incidents.