True ERP is an operations management suite available in both cloud-based and on-premise formats which caters to SMB enterprises like wholesalers, construction firms and retailers, along with others.

True ERP contains several different features to help streamline processes. The system’s accounting feature provides charts and graphs through Real-Time reporting, so users instantly gain access to graphical representations of data. The CRM module helps sales teams track responses, document customer histories, and even generate customer satisfaction reports. Through the program’s Electronic Data Integration (EDI), files can be imported and exported in various formats. The solution can also integrate directly with Google Analytics. True ERP’s inventory control feature shows current stock levels, tracks volume prices, documents raw materials inventories and more. It also tracks stock levels across numerous stores and warehouses.

The manufacturing module is directly connected to the purchasing feature, so purchasing managers are instantly notified whenever the inventory is required.

Support is available via email, phone and through an online knowledge base.

Reporting
Reporting

Reporting

Servicing

Servicing

Inventory

Inventory

Job Costing

Job Costing

Manufacturing

Manufacturing

Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8



42 Reviews of TrueERP

Overall rating

4.0 / 5 stars

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Mary May from Coca-Cola FEMSA Philippines

Industry:  Food & beverage

Number of employees:  201-500 employees

Ease-of-use

Functionality

September 2018

Good Software

Pros

This software is really good for us in our industry. It is very easy to use and does not require a huge tutorial to get to use it.

Cons

Looking forward for more faster accommodation from the Support Team. But all in all. It is ok for me.

Review Source

kevin from Falcan

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

really bad experience

i would never recommend this software to anyone there are a lot of other choices to go to.

Pros

nothing that is not offered by other companies

Cons

they do not seem to stand behind the product and will send renewal invoices that are three times the previous year

Review Source: Capterra

Sharon from Chemical Safety International Pty Ltd

Industry:  Chemicals

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Software ease of use

We generally use ERP for our work flow, accounting and payroll and all functions work well for our business. It does not take too long to induct new staff in the use of ERP.

Pros

I like the flexibility within ERP which allows each staff member to customize their preferences. We can amend the same listing to reflect what we individually find most useful.

Cons

There are no major issues. Occasionally we need to amend our closing dates (past the nine months after year end) and that is a little frustrating. A longer length of time before instigating closing dates would be good.

Review Source

Elly from Eternal Design

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Convenient and has what we need

Pros

The software is easy to use and has everything wee need from inventory to accounts and more so helps allot in our business.

Cons

The software is good and has all of the functions that we require so no cons for the software, the functions are good and easy to use.

Review Source: Capterra

Dindo from Magnifico Jeans Inc

Industry:  Retail

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Trustworthy Inventory Solution

Trust this Product, it really helps a lot !

Pros

I like the best of this Product is that it give us a real time data to track our stock level across a very large scale warehouse and different stores.

Cons

I have nothing to say bad thing about this product, instead it was very good software to be trusted.

Review Source

Kristin from True Value Corp

Industry:  Other goods

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

True ERP almost

Overall a great product though.

Pros

•Reducing and managing your costs and improving the efficiency of your whole operation
•Getting easier visibility of every transaction across the enterprise
•Making better decisions for your business based on information that is 100% up to date

Cons

The out of the box functionality doesn't support our vast goods and materials. Therefore we weren't able to maintain our customer’s expectations like we thought.

Review Source

Nicholas from Farfan and Mendes Limited

Industry:  Other goods

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great Software

Pros

Really happy with the software and support. The True ERP team is always there to help us. Software helps us daily and no issue's from my user preference.

Cons

All our issues get resolved in no time. There is some functionality that I would make slightly different within the inventory section, but nothing much

Review Source

Elizbe from Chas Everitt

Industry:  Furniture / home decor

Number of employees:  11-50 employees

Ease-of-use

Functionality

March 2018

Very good software.

This software is very user friendly

Pros

Easy to use. Good customer care and great value for your money. I love the fact that every module works together.

Cons

There is no cons at the moment. Everything is working great together. I would recommend this for anyone wanting to buy software.

Review Source

Keaton from Perfection tool and die

Industry:  Metals / minerals

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

good setup of the website, still feel it needs a bit of work, better than what i have come across

Pros

good layout, everything is there where you expect it to be. appealing to the eye. load time is very good.

Cons

would prefer to see a welcome home page rather than straight to the point. things could be categorised it will help with a lot with the ergonomics

Review Source

Marc from Design and Print

Industry:  Paper & packaging

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

The implementation and setup was painless

Great piece of software and really helped improve our daily processes

Pros

The general ease of ise and it overall functionality is great. Anyone with a bit of pc know how can find there way in the software quite easily

Cons

Like any other software there is always something the user doesnt like (nature of the beast I guess), but up and to date we havent come across anything

Review Source

Roger from Rapp Australia

Industry:  Other goods

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Very good

Pros

Good support you explain things so I can understand them and its good to talk to you. Happy with the support I receive

Cons

The support is good I just need to train some more on the functionality which I can do with you as you explain it well

Review Source

Nicholas from FML

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Amazing support, Implementation by customer support has been exceptional.

We are just waiting for our additions to be done to be able to fully take advantage of the software.

Pros

I like that we are able to customize to suit our business. The admin panel is easy for me to use. Implementation with Dene or Simon is highly recommended.

Review Source: Capterra

Jag from Cabs

Industry:  Other goods

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

No Stress

Made my life and business easier

Pros

Well, I am getting a discount from the company which is really good. About the product or the software, we are really happy that we bought it. Its easy to use, very friendly, and basically it helps our business needs.

Review Source

Jessica from 456-Designs

Ease-of-use

Value for money

Customer support

Functionality

September 2017

I wish I never bought this software

Pros

The sales pitch seemed like it would be easy. But ever since we have started it does not look like it was the case.

Cons

They promise free customization BUT that is just their tactic. I remember doing a meeting with customer rep and he said that they would do the customization of the software free. He even went as far as saying they would be going onsite for two weeks to "map" out the process and create screen shots to do these customization's. They did do the first part. But once it came down to creating what we asked for they are now saying we have to pay! That was not part of the package. I think it is because we have already paid them in full. I can see why they want full payment upfront WITHOUT even delivering anything! Now I am finding out they have changed their name twice. They also lost all their employees in the USA and now looking at their reviews it looks like they treat their employees horrible as well.

Review Source: Capterra

Hilda from Rodriguez Daycare

Industry:  Other goods

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Down Hill

The company is going down I think. They only have a staff of 5 people is Aus and non in the USA.

Pros

Their accounting package used to be good but after a update, it's full of bugs and accounting is wrong

Cons

zero customer support, bugs, freezes, software just does not work.

Review Source

Dino from ARM Enterprises

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Useless Software Never Performed as Promised

NONE

Pros

On the surface, the software appears to provide a tremendous amount of functionality for a relatively low cost. But look very deeply and demand that the software is proven in your environment before you send them one penny.

Cons

TrueERP over promised and never deliver the key functionality of EDI connections to our retail partners. They had assured us that the functionality was in place and it only needed configuration to work with our vendors. After many months of working with the developers, they NEVER could deliver or even demonstrate the EDI functionality. They made one excuse after another and it became evident that they had no experience in EDI connections with major retailers and did not have a clue on how to make an interface work. After 7 months of trying to work with TrueERP, we gave up and requested a refund. They refused to refund the cost of the software which was never operational and we are now forced into legal proceeding to attempt recovery of our money. Don't trust TrueERP. If you still want to purchase their software make 100% certain it does everything you need before you give them any money.

Review Source: Capterra

Julia from ConcealFab, Inc.

Industry:  Other goods

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Is TrueERP still in Business?

We have three numbers on file for Customer Service, but it is always a guess as to which one is CONNECTED. Today, two of the three numbers have been disconnect and when I did connect, it was an answering service. We are currently locked out of the system. We have had this issue before with numbers not working. The support I can get thru to leave a message is based out of Hawaii. We are in a different time zone, so I don't expect a call back for a few hours.

Pros

The cost was what drove us to this product. It is cheap compared to other programs. We are now getting what we paid for.

Cons

The system is not flexible. We were told it would interface with SolidWorks, this has yet to happen. The General Ledger is set up by them, and we were not able to adjust as easily as they said. Some accounts, we just can't change. Customer Service is not available to us on a daily basis.

Lara from Australian Scaffolds

Industry:  Building materials

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Running different types of reports is so easy!

In short, yes TrueERP has helped us manage the day to day business. It is a big program and it was a significant change overall. The past year has been a big adjustment and you guys are developing the Hire module for us. After those developments are complete it will be even more helpful. I would also give a higher rating for “Value for Money” once our additions are done and we can use the Hire module. I wouldn’t hesitate to recommend the software to anyone with experience in inventory software, otherwise, there is a bigger learning curve. Besides that, I would for sure! Personally, I would describe the software as user-friendly!

Pros

Running different types of reports is so easy! The sort functions for lists and the ability to apply filters is also great!

Cons

We have had problems loading some of our really big reports. We also found an issue with the auto-reorder functionality but they are fixing this for us now.

Paul from Specialised Plumbing Centre

Industry:  Plumbing & HVAC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Very user-friendly, that's why I got it!

The software is very user-friendly, that’s why I got it! I can always call in and get real-time support, however, sometimes I need to call them to follow up. I would recommend the software as well. If the Gold Coast office asks me to be a reference, they can ring me up for a recommendation.

Pros

The part I like best is the ease of use! You can get where you want to be quick!

Cons

It can be slow, for example when pulling the product list, particularly at our second location.

Karren from DMD Importers

Industry:  Other goods

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

February 2017

It is a very adaptable package!

I would recommend TrueERP! It accommodates any kind of business and molds to what their needs are. You can tell by all of the different features that it would suit any company, especially larger companies. It is a very adaptable package!

Pros

The things I like best about TrueERP is that it is user-friendly and straightforward. It also makes invoicing very easy.

Cons

Only that with the last update some of our templates were affected & some preferences were changed which was a little time consuming to fix.