--- title: "UpKeep Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of UpKeep. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if UpKeep is a good fit for you!" source_url: "https://www.softwareadvice.com/manufacturing/upkeep-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [UpKeep](https://www.softwareadvice.com/cmms/upkeep-profile/) / UpKeep Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/upkeep-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/upkeep-profile/alternatives/) # UpKeep User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 1,333 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 911 reviews (68%) - 4 stars: 372 reviews (28%) - 3 stars: 41 reviews (3%) - 2 stars: 9 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The mobile app is especially useful for technicians working in the field, allowing them to update tasks, attach photos, and communicate in real time. - UpKeep has a clean and intuitive interface that makes it easy to manage work orders, preventive maintenance, and asset tracking in one place. - It’s a user-friendly platform that simplifies maintenance management, improves organization, and enhances team coordination. While there are some limitations with advanced features and customization, it effectively streamlines day-to-day operations and adds clear value for maintenance teams. ### Most mentioned cons - The main limitation with UpKeep is that advanced reporting and customization options can feel restricted without additional configuration. - It doesn't have as many uses that would improve my inventory with bugs and issues. - I don't like that there is limited customization, higher costs for advanced features, and limited automations in free or lower-tier plans. ## UpKeep customer reviews Showing reviews 1-25 of 1,333 (page 1). ### User-Friendly Maintenance Management with Solid Mobile Features - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 10000+ employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, UpKeep has been a solid maintenance management platform. It helps keep maintenance activities organized, improves accountability, and makes it easier to track work orders and asset history. The platform is relatively easy to learn and works well for everyday maintenance needs, with some opportunities to improve reporting, customization, and workflow efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros UpKeep makes it easy to manage work orders, maintenance requests, and asset information in one centralized platform. The interface is user-friendly, and the mobile functionality is especially helpful for accessing and updating information while on the go. It also improves visibility and communication across teams. #### Cons Some reporting and customization options could be more flexible. Certain workflows can require additional steps, and occasional performance issues can slow things down. Inventory management could also be more streamlined for larger or more complex operations. --- ### Easy-to-Use Maintenance Management Software That Improves Team Efficiency - Overall rating: 4/5 - Reviewer: Janapher S. - Industry: Facilities Services - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with UpKeep has been positive. The platform simplifies maintenance operations by combining work order management, preventive maintenance scheduling, asset tracking, and inventory management into one system. It is easy to learn, improves team collaboration, and helps organizations stay organized while reducing manual processes. Overall, it is a dependable solution for maintenance management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how easy UpKeep is to use for managing work orders, preventive maintenance, and assets in one place. The mobile app makes it convenient to update tasks from anywhere, and the clean interface helps teams quickly find the information they need. Inventory tracking and maintenance scheduling also help reduce downtime and improve organization. #### Cons Some advanced reporting and customization options have a learning curve, and occasional bugs or synchronization delays can interrupt workflows. Certain premium features also require higher-tier plans, which may increase costs for smaller organizations. --- ### Easy to Use CMMS That Simplifies Maintenance Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It has made it much easier to organize maintenance activities, schedule preventive maintenance and keep track of assets without relying on spreadsheets or paperwork. The platform is reliable, easy to navigate, and has helped improve communication across the maintenance team. While there is room for improvement in reporting and customization, it delivers excellent value and is a dependable solution for maintenance management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros UpKeep has a clean and intuitive interface that makes it easy to manage work orders, preventive maintenance, and asset tracking in one place. The mobile app is especially useful for technicians working in the field, allowing them to update tasks, attach photos, and communicate in real time. It is quick to learn, saves time and helps improve team productivity. Customer support is responsive and the platform offers good value for businesses looking to streamline maintenance operations. #### Cons Some advanced reporting and customization options are limited unless you upgrade to higher tier plans. Occasionally, the mobile app can be slow to sync in areas with poor internet connectivity, and a few workflows require multiple clicks that could be simplified. --- ### Streamlined maintenance management with a room for customization - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with UpKeep has been reliable for managing maintenance operations, work orders, and asset information. It provides better visibility into tasks and equipment status while improving team coordination. However, getting the most value from the platform requires proper setup and user adoption. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I liked most about UpKeep was its intuitive work order management and preventive maintenance scheduling. The mobile app makes it easy to update tasks in the field, while asset tracking and maintenance history help keep equipment organized and reduce unexpected downtime. #### Cons The main limitation with UpKeep is that advanced reporting and customization options can feel restricted without additional configuration. --- ### Excellent mobile-first CMMS for tracking facilities maintenance and team workflows - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been highly successful since launching the platform. It has significantly improved our team accountability and cut down response times for maintenance tickets. The seamless mobile application makes it simple for techs to log updates from any site location, which keeps our main dashboard perfectly organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The mobile ease of use is definitely the standout feature for our team. Our technicians can log parts from inventory management and complete work orders right on the spot. The user interface is clean, making it simple to track preventive maintenance schedules and get a clear view of our daily operations without dealing with complicated setups. #### Cons The cost can scale up quickly as you add more users, making the value for money a bit tough for smaller operations. We also occasionally hit minor bugs and sync issues when uploading multiple photos to a single job card. A few improvements to the desktop reporting configuration would make pulling data a lot smoother. --- ### Efficient Maintenance Management Solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience with UpKeep has been very positive. It has simplified maintenance operations, reduced paperwork, and improved communication between technicians and managers. The platform is easy to use, reliable, and has helped us stay on top of preventive maintenance. Although there is room for improvement in reporting and customization, it remains a dependable solution for maintenance management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The biggest advantage is how easy it is to manage maintenance tasks from one place. Creating work orders, assigning tasks, tracking asset history, and scheduling preventive maintenance are all simple. The mobile app is especially convenient for technicians working in the field, allowing them to update jobs without returning to the office. Overall, it helps improve organization and team productivity. #### Cons Some of the reporting features could be more customizable, especially for organizations that need detailed analytics. The pricing may also become expensive as the number of users increases. Occasionally, the mobile app takes a few extra seconds to sync data, but it hasn't significantly affected our daily operations. --- ### A Resourceful Asset Management and Maintenance Management Tool. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With UpKeep, it's simple to schedule preventive maintenance tasks. UpKeep enables the ease to track and manage all our assets. Again, it's simple to track, manage and control our inventories using UpKeep. Finally, I can easily create, assign and manage work orders using UpKeep. #### Cons For me moment that I been working with UpKeep, I haven't encountered any shortcomings that I can highlight. --- ### UPkeep easy to use - Overall rating: 5/5 - Reviewer: Art S. - Industry: Packaging and Containers - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I found the system easy to use and a great value for the product and its functions. It was effective for its price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The system is easy to use, it has a simple layout making it very quick to learn and implement for many tasks. #### Cons It doesn't have as many uses that would improve my inventory with bugs and issues. It can improve with a more deeper system. --- ### UpKeep Delivers Reliable CMMS Support with Strong IT Integration - Overall rating: 4/5 - Reviewer: Joe B. - Industry: Machinery - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros As the IT department responsible for evaluating, implementing, and supporting UpKeep across our facilities and maintenance teams, we've been running it for over a year now. We manage a mix of manufacturing sites and commercial buildings, and UpKeep has become a solid backbone for shifting from reactive fixes to proactive maintenance. It's not perfect for every enterprise scenario, but for most mid-to-large operations, it's one of the more IT-friendly CMMS options we've tested. #### Cons Lower tiers have restricted workflows and reporting. We needed the Premium/Professional plan for advanced PM optimization and deeper integrations, which added cost. Complex multi-site setups still require some manual configuration or Studio builder time --- ### Greatly satisfied customer - Overall rating: 5/5 - Reviewer: Stephanie O. - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with UpKeep was positive. It’s a user-friendly platform that simplifies maintenance management, improves organization, and enhances team coordination. While there are some limitations with advanced features and customization, it effectively streamlines day-to-day operations and adds clear value for maintenance teams. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about UpKeep was its intuitive interface and efficiency in streamlining maintenance workflows. It made tracking work orders, managing assets, and improving team communication straightforward and effective. #### Cons What I liked least about UpKeep was that some advanced features felt limited without higher-tier plans, and occasional performance lag could slow down workflows. Additionally, customization options for reports and dashboards could be more flexible. --- ### Director of Engineering, Facilities Maintenance, & WMS Services - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Retail - Company size: 10000+ employees The onboarding process for additional buildings and users has been challenging due to the growing demands on server capacity as excitement around Upkeep's custom application capabilities increases. The vendor has been responsive in addressing these needs. Full review available after login on Software Advice --- ### CMMS System Administrator - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Facilities Services - Company size: 11-50 employees The reviewer appreciates the features of Nova and how they contribute to better organization for the team. There were no concerns raised about UpKeep, suggesting satisfaction with its performance. Full review available after login on Software Advice --- ### Simple, Organized, User Friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Packaging and Containers - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Great way to stay current on inventory #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use and helps keep everything organized #### Cons Nothing. The only thing is my computer literacy and even that has easily improved thanks to the layout of UpKeep --- ### Alright Experience - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Machinery - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered it was expensive for what it gave me and buggy too. The customer support was not the best because they took forever to answer #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It's alright, mobile app was nice for my technicians, and I was able to track the reporting on my work orders for my team #### Cons Wasn't able to customize at all, and the system was done more often than not which caused too many problems for me and my team --- ### Upkeep review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great. I am surprised that many more people don’t know or are using UpKeep. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how I am able to streamline work, manage assess and tracks inventory all in one place. It takes away the usage of having to keep up with it via paper #### Cons Only thing I can say I don’t like about upkeep is that I did not find out about this sooner as I have had nothing but great experiences --- ### app easy to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: a free trial · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall I like the features and ease of the app #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros it is quick and easy to put in a request. #### Cons didn't like that i cannot see the notes left by the tech --- ### Me keeping it up - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall was good and still is good so far #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What it's used for was right on time for me #### Cons Nothing so far and hope to keep it up... --- ### Upkeep can change your whole maintenance program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is. Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them. #### Cons The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference. #### Vendor response Hi Paul! Thank you for taking the time to leave a review and for all of your feedback! We are so happy to hear UpKeep is providing value to you and your team and helping to improve your maintenance program. Your feedback regarding the UI of the Parts page is valuable and we will make sure to bring it to the attention of our Product team. Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app and make our customer's workflows as seamless as possible. Have a great day! Replied November 2019 --- ### Great for our medium sized business! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Overall UpKeep is a great piece of software that continues to improve with regular feature updates. I would recommend it to anyone managing a medium to large sized business facility or multiple properties. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties. #### Cons UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section. #### Vendor response Hi Liam, I'm so glad you're finding UpKeep both easy to use and valuable to your business! Additionally, we appreciate your detailed feedback in features you would like to see and how they would benefit you. Please know that we take all this feedback to heart and continue to work on releasing new features that will support you and your team! Replied June 2019 --- ### Upkeep magical performance.You should try it. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We all need Upkeep if we want to scale into new hights of success.I always use it to create work orders and you always get notifications if anything is updated.It makes businesses business work more effective than before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is the chief hack for maintenance and management.Helps business to work more effective.It is a user friendly software which is easy to use.It gives it's users control and sovereignty.UpKeep is easily accessible anywhere and anytime you need it. #### Cons No cons about it.It has been impactful to me. --- ### UpKeep ideal for my field equipment - Overall rating: 5/5 - Reviewer: Helene V. - Industry: Public Relations and Communications - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Perfect software for the off-site team to receive their assigned activities and to report the progress of their tasks and their completion. It allowed us to make better use of our working hours, as they spend more time on site, rather than doing office reports. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool is fairly simple to use, with very specific but easy to access functions. Site workers can access the platform from their phone and receive information on their daily activities and can post their progress and completion. The reports generated by the software are easy to run, plus they are very complete and with all the required information. The best tool for all work teams to keep order in the activities they perform, to have organized all the logistics, inventory, suppliers and machinery, directly from the site. Undoubtedly it is a great investment because it made our work life easier. #### Cons The barcode reading sometimes fails, which has complicated us to send the information quickly. The image capture does not have the precision or resolution needed to be a quality image, I do not know if it is a problem of misconfiguration of the system or my phone. The program feels a little slow at times, in its mobile version. --- ### UpKeep Review - Overall rating: 4/5 - Reviewer: Marek T. - Industry: Financial Services - Company size: 11-50 employees - Product usage: a free trial · weekly - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered The software provided an efficient and user-friendly solution for managing maintenance operations. The intuitive interface, along with the mobile app, facilitated easy task management and ensured timely updates. The ability to create work orders, schedule preventive maintenance, and track inventory simplified maintenance workflows. The customizable reporting and analytics provided valuable insights for continuous improvement. Although the integration options were limited, UpKeep delivered a reliable and effective maintenance management system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros One of the things I liked most about UpKeep was its user-friendly interface and intuitive design. Navigating through the software was straightforward, and the clean layout made it easy to access and manage maintenance tasks. The mobile app was also a standout feature, allowing for on-the-go access and real-time updates. The ability to create and track work orders, schedule preventive maintenance, and manage inventory seamlessly simplified maintenance operations. Additionally, the customizable reporting and analytics provided valuable insights to optimize maintenance processes and improve overall efficiency. #### Cons One aspect I liked least was the limited integrations with other software systems. Although UpKeep offered basic integrations with popular tools like Zapier and QuickBooks, there were certain instances where more advanced integrations would have been beneficial. Integrating with industry-specific software or enterprise resource planning (ERP) systems could have enhanced data synchronization and workflow automation. Having a broader range of integrations would have made UpKeep even more versatile and seamlessly connected with other business applications. --- ### Great CMMS program, with excellent support with quick turnaround. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Upkeep is an upcoming and better with cloud-based maintenance management system. We have been with them for couple of years now and have seen the program emerge and provide better ROI for our organization. It is excellent product for multi facility and has best API integrations opportunities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to snap a picture at the site and upload it to Preventative Maintenance Schedule is great. Their support and programmers have directly worked with us to enhance and implement features they were missing upon our suggestions. It’s a good company with great people. They also have excellent training videos which help end-user to get started with minimum learning curve. #### Cons The one cons about the program is the pricing structure, which should be more flexible depending on the amount of usage, as some of our site users do not have to use it but we still pay the premium. #### Vendor response Hey Pat. it's awesome that you've been using UpKeep since our early days. And thanks for recognizing our efforts to implement new features based on customer feedback. We think that's the best way to evolve! Regarding your comment about pricing and limited-usage users, I recommend taking a look at our different user types again: https://onupkeep.com/customersupport/help-learning/people-teams/what-are-the-different-user-types-within-upkeep/ There might be some instances where site users don't actually need paid licenses and can benefit just as much from an unpaid license (e.g. view-only user). Replied March 2019 --- ### Great For our Small Team - Overall rating: 5/5 - Reviewer: Robby E. - Industry: Hospitality - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Communication across departments had been a struggle. So Upkeep helps us all be on the same page and know that concerns are addressed right away and not forgotten on some clipboard. Also being able to look back at old requests has helped in creating reports for our board of directors of what we have been doing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software allows our two Maintenance Techs the ability to see what projects and fixes need to happen at a glance. And its a great motivator to get to check items off once they are done. It is really helpful to allow a wide range of team members to post requests from their phone, and the ability to add a picture takes the guess work out of diagnosing the issue. It was cost effective for us with a small team to have two techs on the account, and people from Upkeep were very helpful in getting our account set up. #### Cons There have been a few glitches with the software where it was hard to access the information or I was getting too many notifications, but those usually sorted themselves out quickly. Having to pay for each tech on the account makes it harder with employee turnover and training new ones... Are they going to stick around, or are they tech savey enough. But we have key team members with access and they direct any others. And they product is easy enough to use as long as you just get familiar with it. The tutorials are very helpful. #### Vendor response Hey Robert. Thanks for letting us know about the challenges you face with paying for X amount of technicians and retaining that same amount. You can contact us at any time through the "View Plan" page in UpKeep to add/remove technical licenses. Replied March 2019 --- ### UpKeep Review for Condo Association Application - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered My work experience primarily dealt with using large, enterprise-type systems. I was surprised to find that UpKeep provided features as standard that large systems charged thousands of dollars for. For example, in our association, we can now bring the community of owners into the maintenance effort with work requests accessed from a cell phone or email. This has greatly improved our maintenance effort when it comes to maintenance needs that our typically found by owners. This has greatly improved that morale and attitude the owner population. Also, board members can now keep track of what work is being done and what vendors are following our standards. We have been using UpKeep for about 8 months and quite happy with the results so far. We hope to do even better in the coming year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very competitive when it comes to cost. We looked at many software options before deciding on UpKeep. For price and performance, it was the best value out there. #### Cons Developing an asset hierarchy/equipment tree can be cumbersome. When creating a hierarchy, I would like to be able to put my assets in an order that makes sense to me. It is difficult to do this with UpKeep unless you use some trick such as inserting a letter or character in front of the asset. Also, I don't like that a a just-completed PM triggers the immediate creation of the next PM in my backlog. That is, when a quarterly PM is completed, the next scheduled PM immediately appears in my backlog of work. Don't want this to appear until a week or two before, but this is not possible. So, have to work around that. ---