About VISIBILITY ERP

Visibility ERP is a fully integrated and modern ERP solution designed to meet the unique needs of manufacturers of complex products (including To-Order, ETO, CTO, MTO, Project Based, Discrete and Hybrid). It provides manufacturers with “visibility” into their business operations and strategic advantages across the entire enterprise. Business integration, comprehensive functionality, collaborative capabilities, global features and compliance based controls enable effective decision making, increased organizational productivity and a system infrastructure optimized for profitable business growth.

Features include drag and drop graphical production scheduling, bar coded inventory transactions, time and attendance and actual job cost data collection, ...


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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

7 Reviews of VISIBILITY ERP

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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April 2020

Kenneth from AXON Energy Services

Company Size: 51-200 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

April 2020

Highly Configurable and Great Support

As with anything that is highly configurable, there is prep work, and training that is required (not hours and hours of training, just proper training). With proper training, the system performs exactly the way it is expected too. I have used other ERP systems, and find that this is a fully functioning, auditable system that requires little maintenance, and is well suited for the job.

Pros

*SQL back-end allows custom exception reports to be emailed on a schedule, or; *Internal scheduler to: run reports to printers, perform processes on a schedule (with out of the box solutions or custom created), or intricate work flows (hourly, daily, weekly, once, or on demand) *User Defined Fields (UDFs) and extension tables (secondary tables referenced to original table by ID) to store other data besides what the developer considered to be relevant. *Modification to forms and reports (text fields, data displayed in drop-downs, drill-thru links, etc). *Support team is in house, quick, and has reliable and useful information.

Cons

The software has been around for a while, and has "Help" links on forms (question mark icons on forms that can be clicked to view information on the form you are using). On older forms (forms that may not have been modified in a while), the help screens are useful as they contain a lot of information. As newer functionality or forms are released, or new fields are introduced on screens, it is rarely referenced on the help files, and can have you scratching your head for intended purpose, or impact on other areas of the system. Overall the help files are useful, but lacking full documentation for newer features (having new features is always good though!).

Response from Visibility

Replied June 2020

Thank you for your review, Kenneth! We appreciate your feedback. We are currently working on a new customer portal, where all of our "Help" forms will be consistently updated and will be easier to navigate. We are very excited to release our new portal and hope that it will be more efficient. Our new customer portal will be live in the coming months. We are pleased to hear that our support center has been effective. We aim to have the highest quality of customer service.

April 2020

Gerry from CPI Radant

Company Size: 201-500 employees

Industry: Aviation & Aerospace

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2020

Visibility Review Process Manufacturer

I find Visibility a very customer-focus Company, they don't just implement and run, they have stay involved with us after the implementation was complete. Technical support is very responsive when issue arise. We had some issues, because we were not coming from another ERP System, with implementation. and with people getting used to an ERP System.

Pros

The main items that I like about the package are Ease of use, search capabilities, custom reporting abilities, overall structure of the database, all modules have the same look and feel. The project tracking functionality that is built into the base package is a huge selling point.

Cons

The three things that stand out for me: 1.) Workflow needs to be improved 2.) Quality module needs to be improved 3.) Lack of ability to track multiple revisions of a part in inventory.

Reasons for Choosing VISIBILITY ERP

Ease of use, features, custom reporting

Response from Visibility

Replied June 2020

Thank you for your review, Gerry. We appreciate you taking the time to leave your feedback. At Visibility we pride ourselves on having high-quality customer service and we appreciate you feel our commitment to you as a customer and know that we truly care about ensuring that CPI Radant's software is running smoothly long after implementation. We stay involved with all of our customers and will continue to provide white-glove customer service. I want to assure you that our product development team continues to tirelessly work on our software daily. I have passed along your suggestions for improvement in our Workflow, quality modules, and our inventory module. We appreciate your feedback and ensure you that our teams are working hard to make sure that these issues are improved. Visibility will continue to work vigorously to ensure that our software is running to maximize efficiency and is as user-friendly as possible for all of our customers.

April 2020

William from Whipps, Inc.

Company Size: 51-200 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

April 2020

overall satisfied

Pros

The features i like the most would be ease of use for the most part. The capabilities that particularly suit my job are satisfactory such as inventory control features.

Cons

Navigating from screen to screen can sometimes be an issues. Sometimes there seems to be a lot of steps to achieve such simple tasks. Such as undoing receipts/returning items to vendor. The customer portal isn't very user friendly, however, that will improve with the next version of visibility.

Response from Visibility

Replied June 2020

Bill, thank you for taking the time to review Visibility ERP. We appreciate your feedback. We created our software to be a user-friendly solution and are happy to hear that you find our product easy to use. Our product development team continues to work hard to make sure that every screen improves efficiency for users. I also want to assure you that we are currently working on a new customer portal, which will be live in the near future. We are sure that it will be more easy-to-use.

May 2020

Justin from Purkeys

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2020

Fantastic Reporting

We run our most critical business processes with Visibility. We've been using the software for nine years and it has allowed us to more effectively scale our business.

Pros

The BI Cubes! VIS utilizes preformatted BI Cubes (pivot tables) as the data warehouse. It is incredibly easy to slice and dice the data as needed. You can save the reports you use frequently and share them across the organization in a format that everyone is familiar with.

Cons

Sometimes the user interface can be a bit clunky--maybe a few more clicks than absolutely necessary to get the job done.

Response from Visibility

Replied June 2020

Justin, thank you for taking the time to leave us a review. We truly appreciate your feedback. Purkeys has been a longtime customer and we are happy to hear that you continue to use Visibility ERP to more effectively scale your business. Our product development team continues to work on our software to ensure that it is user-friendly and is easy to navigate. I have passed along the information to ensure that they are making our user interface easier to use. Visibility continues to work hard so that you can work more effectively.

April 2020

Stuart from GLM Industries Ltd.

Company Size: 201-500 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2020

Long time user of Visibility ERP, great support, very flexible

Of course, as with any major conversion/implementation, there are stressors and frustrations; but, the Visibility team are knowledgeable, eager, and patient. But they will push you, for the betterment of your company and seamless implementation.

Pros

There is an intuitive nature within Visibility; the modules are very well laid out, the ability to write custom reports both within and external of the software, the ease of upgrading. Factory workers can very easily find the necessary information and with the ability to automate process workflow - it takes the "guessing" out of the system. Customer support is always available by email, a little harder to reach by phone, but I prefer to have the email chain to follow. The implementation team is knowledgeable and will continually push you to ensure you understand your business processes and the relationship/changes that will be necessary when the ERP is installed. Like ALL software, you must adapt your methods/thoughts to the limits of the software and inherent logic required. The technical team at Visibility is always willing to jump on the phone, do a video chat/share to ensure they understand your needs and expectations when custom development or reports are requested. I can attest that the implementation of Visibility definitely cleaned up the process flow, inventory accuracy, production throughput, and accountability during my time at GLM. I left the company to launch my own consulting company, and I will continue to support Visibility ERP.

Cons

The user interface requires work, but the programming/code behind the software is solid.

Reasons for Choosing VISIBILITY ERP

Ease of conversation, the relationship built their understanding of the product and integration with our ETO/MTO business.

Response from Visibility

Replied June 2020

Thank you for your review, Stu! We appreciate you taking the time to leave your feedback. We are happy to hear that our Customer Support Center has helped you when problems arise. Our implementation team works hard to ensure that all Visibility ERP users are fully comfortable using our software and will be able to work more efficiently. Our goal is for all our teams to exceed expectations. Our product development team is continuing to work every day to ensure our product maximizes efficiency for users. We truly appreciate that you have continued to be a loyal customer of Visibility.

April 2020

Dave from ULVAC TECHNOLOGIES INC

Company Size: 51-200 employees

Industry: Semiconductors

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Visibility ERP , excellent people and great choice for Engineer to Order ERP

It has been fantastic. I would make the choice today again in a heartbeat. I ahve a lot of trust in the Visibility organization and I want other people to have the great experience I have. The Visibility User Conferences are especially helpful to meet with other users and learn about their plans with Visibility.

Pros

All the modules link with great audit trails. The service from Visibility is outstanding and they innovate their default software via Voice of the Customer. I have no customization and upgrades to new versions are smooth. I am a big fan of using User Define Fields to track anything I want.

Cons

The Quality module should be expanded by and for manufacturing companies.

Reasons for Choosing VISIBILITY ERP

We have an incredible amount of value for the price. It works "right out of the box." We had the staff to maintain Visibility and we lean on Visibility to help us manage our system. The default functionality fit our business as we are a distributor and an engineer-to-order company. This was a major purchase for us and we are so glad we picked Visibilty.

Response from Visibility

Replied June 2020

Thank you for your review, Dave! We truly appreciate your feedback. Visibility ERP was built to work for any engineered-to-ordered company, whether that is "right out of the box," like ULVAC uses it, or fully customizable. We take pride in our employees at Visibility and are thrilled to hear how much trust you have in us. We will continue to support ULVAC Technologies and all of our customers to ensure they are having the best experience with not only our ERP solution but our company as a whole. We appreciate your loyalty and commitment to Visibility as well as your valuable input on how we can continue to improve our solutions.

April 2020

David from Simoco EMEA

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2020

VIS - from a unix based user

While we are small we are quite complex with projects, multi location warehousing, international sales and some limited production. Our version of Vis is able to support all of these features, while representing good value for money.

Pros

We have used this version of VIS for many years. The software is extremely solid and reliable and the support we receive is knowledgeable and helpful.

Cons

This is an old version and so it lacks the drill downs and ability to interface with other systems and packages that would come with a more up to date product. We need to upgrade when we are able, so this is more an issue with our ability to change, than the product a new customer would experience.

Response from Visibility

Replied June 2020

Thank you for taking the time to review Visibility ERP, David! We appreciate your feedback. Visibility ERP was created to be a reliable solution that would support companies for years, even if they chose not to upgrade their version. I do want to assure you that our latest version (Visibility 2020) seamlessly integrates with other systems and is much more user friendly. Our software has come a long way since V6 and we hope that you will upgrade when feasible to maximize Simoco's efficiency and ensure you are using the latest Visibility ERP offering to its fullest capabilities. We are happy to hear that our V6 version is fully supporting Simoco's needs and we will continue to support of V6 version as well as all other versions of our ERP software.