What are Tactic users saying about the software?
Read what people like you have said about using Tactic software through verified user reviews
User Review Highlights
4.56
16 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"The entire scheduling cycle has reduced dramatically and we can navigate around issues that previously created bottlenecks and unnecessary downtime."
"Script import is a little tricky to get set up properly."
"My main problems are internal to my organization. Too many upgrades and changes."
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Showing 1 - 16 of 16 reviews
Tom
Company size: 51-200 employees
Industry: Food Production
Time used: More than 2 years
Review Source: Capterra
December 2018
Highly configurable and flexible scheduling software.
Pros
The Waterloo customer support team is exceptional. They're extremely personable, knowledgeable and creative. We manage a specialty food business and configured TACTIC to schedule two separate continuous manufacturing processes. The entire scheduling cycle has reduced dramatically and we can navigate around issues that previously created bottlenecks and unnecessary downtime. TACTIC is very powerful and highly configurable to meet all types of business processes and needs.
Cons
The interface can be upgraded but the underlying functionality is extremely powerful.
Tyler
Company size: 201-500 employees
Industry: Packaging and Containers
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
Solid scheduling and production management software, with peerless customer service.
Pros
TACTIC helped our company streamline our scheduling procedures--specifically regarding increased visibility and organization of our daily operations.
Cons
The graphic interface and general aesthetic is somewhat lacking, but the guts are what matter here and TACTIC delivers on those fronts. The algorithms and reporting features have been heavily tested and customized, and are utilized repeatedly daily, performing with excellence and ease.
Joshua
Time used: Free Trial
Review Source: Capterra
April 2016
Effective Scheduling Software with great Customer Service
Tactic has been a solid scheduling package for our use. We have roughly 1500 orders in progress at any one time, and Tactic keeps everything flowing smoothly. The Customer Service could not be better, the Waterloo team is always happy to work thru any issues, and often goes out of their way to help find solutions to problems, if they arise.
Allen
Company size: 5,001-10,000 employees
Industry: Business Supplies and Equipment
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
November 2018
Tactic Integration for Production
Working with Waterloo and Customer support specifically has been a pleasure. The team are very helpful and provide insight and solutions far beyond the sale.
Pros
The software enables us to categorize and prioritize our production at multiple work stations within work centers based on due dates and attributes.
Cons
I like the software. My main problems are internal to my organization. Too many upgrades and changes.
Nancy
Company size: 201-500 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
October 2018
Real time scheduling
The customer service has been excellent. The software is very operator friendly.
Pros
The ability to see the progression of an order at a glance anywhere in the shop.
Cons
None at this time, still learning its capabilities.
Jeff
Company size: 51-200 employees
Industry: Consumer Goods
Time used: Less than 2 years
Review Source: Capterra
September 2016
Tactic Scheduling Software
The demo we had was presented really well showing what features Tactic had and what we were getting. Set up was painless and the company representatives helped a lot with that.
Pros
Number of features, ease of use and value for the money spent.
Cons
Script import is a little tricky to get set up properly.
Bryan
Time used: Free Trial
Review Source: Capterra
October 2015
We have been using this for about 6 years, and it is excellent for our business.
Pros, it is pretty accurate as long as you have all the right details in place. Cons, I think there could be more consolidation of steps so there are not so many boxes to click to get reports. This may be user error, there could be a better way, but I do not have the time to get with my rep to solve the problem. I WOULD STRONLY recommend that Tactic market to all steel tubing manufacturers for this scheduling needs.
Ron
Time used: Free Trial
Review Source: Capterra
May 2015
Very good software for scheduling.
The customer service is very knowledgeable and is quick to respond to any problems or questions one has. The software works well identifying problems in schedules and allows/helps you find a solution.

Response from Waterloo Manufacturing Software
Thank you for sharing your experiences with our TACTIC software. We are glad your relationship with Waterloo has added value.
Replied May 2015
Greg
Time used: Free Trial
Review Source: Capterra
April 2015
The software has been reliable and easy to work with.
Able to start utilizing software quickly after implementation. Customer service is quick to respond to any issue one may have while running software. Very knowledgeable.

Response from Waterloo Manufacturing Software
Thank you for sharing your experiences with our TACTIC software. We are glad your relationship with Waterloo has added value.
Replied April 2015
Gary
Time used: Free Trial
Review Source: Capterra
July 2015
Quick to use and has a nice flow.
Tactic has worked well with our scheduling for making brick at our Sgt. Bluff plant. I like the quickness with the way it operates and has a good flow through the steps. Other than a minor glitch with one of the macros, it has worked well.
Keith
Time used: Free Trial
Review Source: Capterra
July 2015
A great tool to schedule day-to-day, week-to-week pilot plant work activities.
Customer service is excellent. The software is relatively easy to learn and use. It has improved our pilot plant productivity and has drastically reduced the number of scheduling conflicts we encounter. Overall extremely happy with software and associated support.
Ken
Time used: Free Trial
Review Source: Capterra
June 2015
Excellent software very flexible and easy to use.
I have installed this software at 2 different companies and the tech support was great. I have seen immediate savings in time and material, and much better visibility. I would recommend this software to anyone looking for a great scheduling package.
Mark
Time used: Free Trial
Review Source: Capterra
May 2015
VERY USEFUL IN DAY TO DAY & LONG TERM PLANNING
Tactic is a great tool that gives our company short and long term visibility of parts that flow through our shop.

Response from Waterloo Manufacturing Software
Thank you for sharing your experiences with our TACTIC software. We are glad your relationship with Waterloo has added value.
Replied May 2015
Brad
Time used: Free Trial
Review Source: Capterra
July 2015
Tactic
Tactic is a very useful scheduling software that functions much better than many of the alternatives on the market for a manufacturing environment. Customer service is extremely helpful/responsive.
Bridget
Time used: Free Trial
Review Source: Capterra
September 2015
Key to our everyday operation
We have been using Tactic to schedule the work of our Testing Center for the past 10 years. Powerful, flexible software. Very pleased with customer support (commitment as well as creativity).
Jannell
Time used: Free Trial
Review Source: Capterra
July 2015
Appreciate the flexibility of the software.
Integra is a long-time user of Tactic. The software has been able to meet our continuously changing needs.
