--- title: "ZenQMS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ZenQMS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ZenQMS is a good fit for you!" source_url: "https://www.softwareadvice.com/manufacturing/zenqms-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Control Software](https://www.softwareadvice.com/document-control/) / [ZenQMS](https://www.softwareadvice.com/manufacturing/zenqms-profile/) / ZenQMS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/manufacturing/zenqms-profile/) Reviews [Alternatives](https://www.softwareadvice.com/manufacturing/zenqms-profile/alternatives/) # ZenQMS User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 20 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 13 reviews (65%) - 4 stars: 4 reviews (20%) - 3 stars: 3 reviews (15%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## ZenQMS customer reviews Showing reviews 1-20 of 20 (page 1). ### Cost-Effective QMS - Overall rating: 5/5 - Reviewer: Sedalia C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ZenQMS is an inexpensive tool that improves our document management and ensures compliance. The people are also fantastic. Binyamin Wood-Isenberg has been especially helpful (thank you!) #### Cons It doesn't have all the bells and whistles of pricier options. What I notice the most is a lack of real-time document collaboration. The document reviews are sequential. #### Reasons for choosing ZenQMS The cost was the final deciding factor. #### Reasons for switching to ZenQMS We were quickly expanding into international research studies and our old "modge podge" of proprietary sites, DocuSign, SharePoint, and storage solutions weren't cutting our compliance, document storage, and training management needs. --- ### Wonderful all-around e-QMS - Overall rating: 5/5 - Reviewer: Lainey M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Our company transitioned from a paper-based system to ZenQMS and it has been WONDERFUL. The Zen team was responsive, respectful, and a joy to work with from the start. It was a hard transition for our team to adapt to some new routines and procedures, but everyone has raved since the launch. It has completely changed the efficiency of our internal quality systems, from compliance training, to audit organization, and corrective actions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -Efficient and pleasant design and functionality -Easy to maneuver dashboard with multiple levels of exporting & organizing data -Smooth implementation -Successful collaboration for employees on and off-site -Great pricing for all of the features! #### Cons -An app interface would be a game-changer #### Reasons for choosing ZenQMS -Functions -Overall Design and Implementation -Pricing --- ### System is user friendly and highly functional, support team not so much. - Overall rating: 3/5 - Reviewer: Luisa D. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Their support team is not very supportive, initially getting the assigned account manager to provide us with details on the implementation was like pulling teeth. Then he left Zen QMS, the next assigned rep has been very cavalier and somewhat unresponsive. Very difficult to get the support needed to smoothly and efficiently customize/implement each module. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The system has a simple interface and is easy to use. #### Cons Doesn't have the ability to customize very many features. #### Reasons for choosing ZenQMS Price. --- ### Great tool! - Overall rating: 5/5 - Reviewer: Irina B. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Software is well-designed, very few issues, was was easy to implement. The support team is excellent!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use, very intuitive. #### Cons Doesn't have real-life editing of documents. #### Reasons for choosing ZenQMS Convenience of the system specifically designed for a small company, and cost. --- ### Useful Quality Management Tool - Overall rating: 5/5 - Reviewer: Scott C. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered The software has helped us as an organization because it provides electronic records of things we previously documented/recorded on paper. Also, we have had nothing but positive interactions with the folks at ZenQMS. They are a pleasure to work with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is very useful and configurable to our needs as a business. It helped us to close a gap that existed in our quality system. Also, the customer service is fantastic; Our rep and his team are very responsive. When you encounter an obstacle, they will do whatever they can to help you get over it. The user interface is easy to use. They are very receptive to feedback; they are always trying to actively improve the system with the help of their user community. They are truly a pleasure to work with. #### Cons At times it has the look and feel of something that is new. With that being said, there is a great foundation to be built upon. I firmly believe that this application will only get better with time. #### Reasons for choosing ZenQMS Value and customer service. --- ### One stop solution for an effective Quality Management System - Overall rating: 4/5 - Reviewer: payal c. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered ZenQMS is a great system to work on.The system is easy to use and can be tailored to fit your company's needs. Also, the team at Zen is doing a great job with respect to support needed for any issues/concerns raised. The team is always working on implementing new changes and new features to make the product even more compliant and robust. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The linking of the entire software including the documents management, issue/action and the audit module is very effective. The document management module is my favorite part of this software. It is easy to use and very user friendly. This module has great functionalities like easy drafting of documents, version control, adding reviewers and approvers through different workflows, retiring of different documents and archival process. #### Cons A great software. However, the issue/action module can be made more robust. --- ### ZenQMS Product Review - Overall rating: 4/5 - Reviewer: Stephen B. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered ZenQMS Customer Service is highly responsive and very effective. They are quick to solve issues/problem, which actually are few and far in between. The downtime is almost non-existent. Based on my experience using the product, I highly recommend ZenQMS for executing a quality management system in a paperless environment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is a simple but effective and efficient software application for executing several elements of an organization's quality management system. We utilize the Document Control and Training modules and I like the ease of creating/revising documents and initiating training tasks in a paperless environment. I also found the implementation process straightforward and the assistance from the ZenQMS team during implementation was great! #### Cons The metrics capability is a bit limited. --- ### Great for orginizing your training Docs - Overall rating: 4/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered All is Zen... We use Zen QMS to post and give access to all employees new or old, to review for training. Each document can be viewed and then submitted as reviewed/trained. This helps our employees get a good base of understanding on our Operations Procedures and Corporate Policy. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros No Seat limit and licensing. This is great for a growing company. I also like the tracking that it provides so you can keep track of who has read and reviewed these documents as well as notifying all employees that there are new documents/policies that need to be reviewed. I used it for training and it helped give me a better understanding of how things would operate at a new job. It is also a great resource for employees to be able to pull up documents if they have questions about procedures or polies inside of the company. #### Cons non at this time --- ### Sr. Buyer - Overall rating: 3/5 - Reviewer: Sandi B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Slow, illogical process for adding new or updating current issued documents. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 2/5 #### Pros One program to find all approved documents. #### Cons Lacks flexibility, only three authors are allowed during routing of documents. #### Reasons for switching to ZenQMS ZEN has controls in which QA prefers. --- ### We have selected a software should serve purpose towards establishing a compliant Quality System - Overall rating: 5/5 - Reviewer: Adnan S. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered We evaluated several software systems for a total Quality Management (TQM) to determine which one we should purchase for the KOWA office. I believe that the Zen QMS, when configured per user requirement, is right for us at this time and will best serve our needs at the price we budgeted. In fact, in addition to fulfilling the requirements of our current situation, the product offers a number of supplementary capabilities that could prove useful down the road. Therefore, considering the information and insight that I have gathered so far, I am confident that the system should be a right fit for us. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Customer Feedback Terrific - Overall rating: 5/5 - Reviewer: Scott W. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered We have been introducing zenQMS to a number of customers - what we are hearing is "easy to use" , "incredibly affordable" , and "the team are so customer focused". We have also been impressed by the different types of companies who are benefitting - from CMOs, to specialty pharma to other cgxp providers across the board. This cloud based solution is helping so many folks become more compliant. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Useful Program - Overall rating: 5/5 - Reviewer: S. L. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered "I think this program is a great tool for assisting cGMPs-type companies to increase work-load efficiency when it is utilized optimally by the manufacturing entity." cGMPs also contain GLPs. Furthermore, the available on-line document (which can also be printed) to aid in utilizing the software has not been updated to reflect sections, pages, etc.. of the current version of this software. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Excellent Tracking System for Maintaining Audit Reports - Overall rating: 5/5 - Reviewer: Felicia K. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered In my experience ZenQMS has helped our company improve our tracking of audit reports. Prior to our use of ZenQMS, it was time consuming and cumbersome to document our audit reports in our previous format. With the inception of ZenQMS, we have organized and documented our audit reports into easily accessible records and improved the timeliness of the audit report completion process. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### New cloud based quality management system as service solution - Overall rating: 4.5/5 - Reviewer: Paul R. - Industry: Pharmaceuticals - Product usage: Used unspecified for less than 12 months - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros simple interface very responsive cust. service/troubleshooting/design considerations #### Cons small company and new provider - not a lot of history yet --- ### Easy to use application, that is user friendly. - Overall rating: 3/5 - Reviewer: Jefferson F. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered The software is easy to use and understand once the labels are familiar and the flow is clear. However, there are limitations in that the labels cannot be changed and customizable fields had limits. Also, disabling specific functions within the application were not possible. The trainings and customer support were very good and responsive. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Meet CFR and regulatory requirements without breaking the bank - Overall rating: 5/5 - Reviewer: Matt G. - Industry: Pharmaceuticals - Product usage: Used unspecified for less than 12 months - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros Great product. Easy to work with. Very responsive. #### Cons Still up and coming company, but working out any issues. --- ### ZenQMS is making it easy for us to switch from a paper-based system to automation. - Overall rating: 4/5 - Reviewer: Lynn O. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered The ZenQMS platform immediately improves compliance because it has been thoughtfully developed with GMPs in mind. Our project manager and other ZenQMS personnel have been quick to respond to any questions at any time. ZenQMS is very responsive to suggestions around improving the system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Everything they promised was delivered on time and with no hidden costs - Overall rating: 5/5 - Reviewer: Camryn T. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered We upgraded to ZenQMS from a paper and Excel based system. Paul at ZenQMS made some bold claims about helping us be up and running in just a week, but 7 days later all of our documents and training records were entered and we were ready to go. I can't speak highly enough of this service! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Our newest Auditor was running in less than an hour - Overall rating: 5/5 - Reviewer: John S. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered We recently added a new, and relatively Senior Auditor to our team. In less than 60 minutes, and without any external training on the system, He was ready to begin using the system for an audit. He commented to me that this was the best system he has seen for auditing bar none. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Comments on Zen QMS - Overall rating: 4.5/5 - Reviewer: Adnan S. - Industry: Pharmaceuticals - Product usage: Used unspecified for less than 6 months - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4.5/5 - Functionality: 3.5/5 #### Pros Very user friendly product A dedicated support from the vendor #### Cons Product is good but needs to add more features as required by clients. Vendor is cooperative and he is working on it. --- ZenQMS Reviews, Pros and Cons - 2026 Software Advice