# Decode Software Reviews, Demo & Pricing - 2026 > Review of Decode Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/market-research/decode-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Decode Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Decode 2026: Benefits, Features & Pricing Wondering if Decode is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Decode No reviews yet Pricing Pricing available upon request ### About Decode Decode 2.0 is Entropik’s unified research platform designed for teams who want to go beyond surface-level feedback and truly understand their customers. Ideal for product managers, UX researchers, marketers, and insight teams, Decode combines four powerful products in one: 1. Insights Hub – Centralise all your research data, trends, and findings for easy access and analysis. 2. User Research – Run moderated and unmoderated studies to test and refine user experiences. 3. Consumer Insights – Understand purchase drivers, sentiment, and preferences at scale. 4. AI Creative Insights – Test ad creatives with predictive and Emotion AI to identify what resonates most. By leveraging facial coding, voice sentiment analysis, eye tracking, and attention measurement, Decode captures authentic emotional and behavioural responses that traditional surveys often miss. The platform supports everything from concept testing to live website optimisation, delivering real-time AI analysis, collaboration tools, and 24/7 assistance. Who it’s for: Decode 2.0 is built for growing brands and global enterprises alike, anyone who needs faster, deeper insights to guide product, creative, and marketing d... ecisions. Intended Users: User Experience Designers, UX Researchers, Consultants, Research Analysts, Marketers, Product Owners, Consumer Insights Executives, and Customer Experience Managers. Support: Entropik offers onboarding assistance, dedicated customer success managers, live chat, email support, and a knowledge base to help your team maximise the benefits of Decode. Wondering if Decode is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Decode User Interface ## Popular Decode Alternatives Main Product Decode No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request Get Price Alternative Product [Lyssna](https://www.softwareadvice.com/ux/usabilityhub-profile/) 4.6 [(87)](https://www.softwareadvice.com/ux/usabilityhub-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.27Value for money - 4.38Customer support - 4.29Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(542)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [XM for Strategy & Research](https://www.softwareadvice.com/survey/strategy-and-research-profile/) 4.7 [(426)](https://www.softwareadvice.com/survey/strategy-and-research-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.42Value for money - 4.63Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Lightster](https://www.softwareadvice.com/user-testing/lightster-profile/) 4.7 [(9)](https://www.softwareadvice.com/user-testing/lightster-profile/#reviews) Ratings Breakdown - 4.44Ease of use - 4.63Value for money - 5.0Customer support - 4.44Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [UXArmy](https://www.softwareadvice.com/product/482836-UXArmy-User-Research-platform/) 4.5 [(23)](https://www.softwareadvice.com/product/482836-UXArmy-User-Research-platform/reviews/) Ratings Breakdown - 4.39Ease of use - 4.55Value for money - 4.43Customer support - 4.48Functionality Pricing Starting at $99.00 per month Get Price ## Decode Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Decode Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Decode A/B Testing Access Controls/Permissions Activity Dashboard AI Copilot Alerts/Notifications API Behavior Tracking Benchmarking Charting Collaboration Tools Commenting/Notes Conditional Logic Customer Segmentation Customizable Branding Customizable Fields Customizable Questions Customizable Reports Customizable Templates Data Import/Export Data Visualization Design Management Engagement Tracking Face-to-Face For Mobile For Websites Generative AI Heatmaps Interaction Tracking Monitoring Multi-Channel Distribution Multi-Language Multiple User Accounts Panel Management Quantitative Metrics Question Branching Question Library Real-Time Analytics Real-Time Reporting Reporting/Analytics Reporting & Statistics Screen Activity Recording Screen Sharing Search/Filter Sentiment Analysis Single Sign On SSL Security Statistical Analysis Survey Builder Survey/Poll Management Survey Sample Management Surveys & Feedback Tagging Template Management Trend Analysis Unmoderated Testing Usability Testing User Journeys User Management User Research Analysis Video recording/Transcriptions Visual Analytics ## Decode Integrations Figma Integration rated undefined from -1 review Cint Integration rated undefined from -1 review Google Drive Integration rated undefined from -1 review Dynata Insights Platform Integration rated undefined from -1 review Zoom Workplace Integration rated undefined from -1 review Toluna Start Integration rated undefined from -1 review See all 7 integrations ## Decode User Reviews No Reviews Yet Be the first to review Decode ## Other Top Recommended Live Chat Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24127) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16384) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4466) Recently recommended **0** times Stuck Between Options? 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