Discuss.io Software

About Discuss.io

Discuss.io is a cloud-based video platform, which helps small to large businesses converse with customers, collect feedback in real-time and capture and share market insights. Features include chat, tagging, whiteboard, commenting, collaboration and reporting. Discuss.io allows professionals to create different roles such as moderator, observer and translator, prepare custom questions or guides and manage multiple participants. The live video platform enables coordinators to organize client interviews across multiple rooms, invite respondents, record sessions and change audio/video settings. Moderators can use the "save the moment" feature to bookmark important points and receive a video clip of the moment. Additionally, users can edit and transcribe videos, add subtit...

Discuss.io Pricing

Contact Discuss.io directly for pricing information. Start your free trial here - https://discuss-io.chargifypay.com/subscribe/ncb9wdngdpvv/free-trial

Starting price: 

$89.00 one time

Free trial: 

Not Available

Free version: 

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Discuss.io respondent management hub

Discuss.io User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 23 reviews

User Profile

Eric

Verified reviewer

Company size: 2-10 employees

Industry: Research

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2020

Great product, great team

I love working with this product, strongly recommend -- especially if you are on a product team and doing interviews throughout the year. If you are a consultant, the pricing makes it a little more difficult, but the tool will impress clients.

Pros

We are a consulting firm, doing research for hire. Sometimes we have up to 15 members of our client team listening to interviews. Discuss.io has a feature that allows them to watch interviews and engage in the chat without the interviewee ever knowing they are around. This is a hugely innovative feature, allowing us to have a large audience without being a distraction to the participant. Also, being able to highlight portions of an interview transcript then clicking a button to generate a video highlight is amazing. It has saved me dozens of hours in the highlight creation process. We can even allow our clients to create highlight videos. As a consultant, using Discuss.io gives our prospective clients a better sense that we are a top-notch research firm and allows us to be more collaborative in our work

Cons

I don't have many complaints. When we last used it, much of the scheduling process was manual and error prone, especially when using a third party recruiter like UserInterviews. The price felt high and clumsy. It feels like it is priced as a service rather than a product. I think Discuss.io offers to be involved in recruiting, project management, and admin. But if you just want to use the product without services, it feels expensive. As a project-based consulting firm, we struggled to justify signing up for a subscription because we don't know how many interviews we will do in a given month.

Reasons for choosing Discuss.io

We use Discuss.io when doing colalborative resaerch with clients listening into interviews or if we are tasked with creating a large amount of highlight videos. Otherwise, we stick with Zoom (using the Grain.co plugin) or Google Meet.

Response from Discuss.io

Hi Eric, thanks for your detailed review. We're really proud of what we're able to offer consulting firms like yourselves, and are glad you're loving our features. We appreciate your input into our product development process and are actively working to improve the respondent management and scheduling experience to better serve DIY users like yourself. We look forward to sharing more information about this in the coming weeks!

Replied August 2020

User Profile

Mico

Verified reviewer

Company size: 201-500 employees

Industry: Market Research

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2020

Efficient Tool for Market Research Qualitative Interviews

It is such a breeze to use the Discuss.io platform, and the support team is so easy to work with. They remain patient despite erratic internet connection and are vigilant in addressing our needs. The platform itself has relevant tools needed by market research professionals. We are able to conduct any and all types of studies and discussions, whether it be straightforward interviews or a concept/stimuli evaluation. Discuss.io definitely became our staple platform we recommend not just internally, but to clients we pitch to as well.

Pros

The backroom chat definitely makes it easy to communicate with clients, bounce off questions and ideas while conducting interviews. The concept presentation tools, as well as other features are all easy to understand and if in any case there are problems, tech support is so easy to reach. Best of all, the simultaneous translation set-up is great! We used to conduct interviews via the typical video conferencing apps and we often had to make two sets of meetings and patch the translator from one room to another. Discuss.io's translation set-up gets rid of all that, and clients can easily shift through English & local language. It definitely feels like we have extra hands, project managers who make it easier for us to do what we do remotely.

Cons

Being one of the markets with lower quality of internet connectivity (Philippines), we definitely found the platform bandwidth-demanding. It may be difficult sometimes to keep discussions going as most of the users experience lag. Discuss.io provides a workaround for this through tech checks and dialing in via phone, which is also convenient.

Reasons for choosing Discuss.io

We were eyeing the basic video conferencing tools for our projects but ended up with Discuss.io for 2 main reasons: 1.) Efficiency - despite the higher cost, it is definitely easier for us to conduct our interviews through this platform. Not only do we have the right tools to conduct interviews, we also have the Discuss.io support team to help us manage. 2.) Security - Recent news on security issues of some video conferencing platforms caught our attention. As a company that works under strict laws to protect the data of our consumers, it is very important for us to partner with a reliable, secure research partner. Discuss.io's portfolio of clients and security standards gave us that confidence.

Response from Discuss.io

Hi Mico, Thank you for your wonderful review. We're thrilled that you find the platform a breeze to use, and I'll pass on your praise to the CS team. Regarding lower internet speeds, we understand how important it is to provide a fast, stable experience from anywhere in the world. In recent weeks, we released changes that make our platform and meeting room faster to load, making it easier to participate in low-bandwidth environments. And as you mentioned, our phone support allows participants struggling with bandwidth to continue to participate until the internet connection recovers and video can resume (dial-out, as well as dial-in). We are always working to improve, and these changes are just the beginning.

Replied August 2020

Anonymous

Company size: 2-10 employees

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2020

WE DON'T USE ZOOM

It is easy to use, great technical support, flexibility , many features that help you during the discussion, it is protected from external invasions.

Pros

the fact that I can talk to the respondents only, to the clients only, to the sim translator only or to all at the same time. it is easy to use and we don't have to worry since the data are safe

Cons

the fact that for focus groups we cannot have more than 4 participants

Reasons for choosing Discuss.io

because the client wanted to have everything in one room.

Response from Discuss.io

Hi there, Thank you for your review. We're glad you love our industry-leading chat capabilities, simultaneous translation functionality, and that you value security as much as we do. We are proud to provide a comprehensive product that can take you from project planning to interviews to analysis. Being able to provide all the features on one platform means we're cheaper, easier and more efficient to use than separate tools. Regarding participant limits, we are actively working to increase the number of users who can be recorded, while maintaining a high-quality, performant meeting room. We hope to have more to share on this soon.

Replied September 2020

Karen

Company size: 10,000+ employees

Industry: Consumer Goods

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2020

Efective

Efective, connection even with different languages in just one platform

Pros

The most I like is that we were able to connect different geographic markets to be part of the session with option to listen in two different languages; the local one and a version in English (at the same time) so everyone else could understand.

Cons

One of the session had connection issues at the beginning but there was a quick comeback from the support team

Reasons for switching to Discuss.io

mainly because the tool that allow us have different languages an the same time

Response from Discuss.io

Hi Karen, thank you for your wonderful review. We're pleased that you found our integrated simultaneous translation feature to work so well - it really is an amazing thing, and incredibly useful for expanding access to consumers across the team. And we're glad our tech support were able to quickly jump in and help when there was a connection issue.

Replied September 2020

Paola

Company size: 1 employee

Industry: Facilities Services

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2020

Discuss.io ¡Por favor, no te quedes atrás!

Mi primer experiencia un año atrás fue muy buena (desde una oficina, utilizando y compartiendo estímulos, etc. Este año desde mi hogar, mi experiencia fue media. La parte de moderación fue buena, pero en el debrief, tuve muuucchooos problemas de desconexión y mi participación se perdió! Entiendo que esto se debe a la conexión hogareña.

Pros

Conocí Discuss, el año pasado y me encantó porque sentí que reunía muchos requisitos necesarios para poder hacer investigación cualitativa en línea. Hasta ahí mi experiencia en este tipo de plataformas era sólo con Focus Vision y Zoom. Lo que más valoro es la asistencia técnica constante durante la experiencia. Es una tranquilidad tanto para el cliente/observador como para el moderador, no tener que estar pendiente de la conexión de los entrevistados. Otros puntos valorados en ese momento eran: + La posibilidad de hablar por un canal privado entre observador y moderador sin intervención de los entrevistados (hoy idem ZOOM) + La observación oculta de los clientes (posibilidad de muchos observadores sin incomodar a los participantes) En esto no se si influye en la conexión y soporte de la plataforma como si lo o hace en zoom.

Cons

Hay una gran debilidad de la plataforma y es que consume una gran cantidad de datos y memoria de los equipos en uso. Esto se evidencia en que los asistentes técnicos suelen pedir que no utilicemos otros programas o que los participantes no tengan conectados otros dispositivos a la red. A partir de la Pandemia surgen dos temas importantes al respecto: - La necesidad de realizar todo tipo de facilitaciones online, lleva a que se deban utilizar simultáneamente otras plataformas como ser Mural. - La conexión es hogareña, compartimos un lugar no preparado para que todos los habitantes de la casa estén conectados, con lo cual la conectividad es baja. En este sentido, la plataforma Offerwise tiene un sistema tan liviano, que se pueden realizar entrevistas hasta con sectores vulnerables, que utilizan datos o el wifi gratuito de las plazas. ESO SI ES UN UPGRADE!! Otro punto importante es que lo que hoy muchas acciones de co-creación se realizan con la participación del cliente y del consumidor, con lo cual que el cliente esté oculto ya no es un must.... entonces, por qué pagar la diferencia vs. ZOOM? u Offerwise?

Reasons for switching to Discuss.io

Con Zoom por el uso de otros programas alternativos (mural o mentimet) y utilización de encuestas en el momento. Con Offerwise, llegada a sectores de bajos ingresos donde tienen baja conectividad.

Response from Discuss.io

Hi Paola, thanks for your review. We understand how important it is to provide a fast, stable experience from anywhere in the world. In recent weeks, we released changes that make our platform and meeting room faster to load, making it easier to participate in low-bandwidth environments. Our phone support allows participants struggling with bandwidth to continue to participate until the internet connection recovers and video can resume. We are always working to improve, and these changes are just the beginning. While some research is indeed collaborative in nature, many situations necessitate an unbiased research environment. This is where our observer experience, backroom, and private chat functionality shines. The flexibility of our platform allows end clients to be as involved or as hidden as you like!

Replied August 2020

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