--- title: "IdSurvey Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of IdSurvey. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if IdSurvey is a good fit for you!" source_url: "https://www.softwareadvice.com/market-research/idsurvey-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [IdSurvey](https://www.softwareadvice.com/market-research/idsurvey-profile/) / IdSurvey Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/market-research/idsurvey-profile/) Reviews # IdSurvey User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 43 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.0/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 28 reviews (65%) - 4 stars: 14 reviews (33%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The customer support is outstanding. Whenever we run into a situation we are uncertain about, the support team has been incredibly positive, responsive, and helpful to keep our business on track. - The software support team offers solutions quickly and they can help you with specific coding in order for your questionnaire to run smoothly. ## IdSurvey customer reviews Showing reviews 1-25 of 43 (page 1). ### To judge a company you must look at support - Overall rating: 5/5 - Reviewer: Keith K. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Too much experience for this small space., if someone needs more info, they can call me directly or email me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way ID Survey handles issues is exemplary. [SENSITIVE CONTENT HIDDEN] is very knowledgeable and is very responsive. When a new feature is added or a fix, [SENSITIVE CONTENT HIDDEN] and his staff are on top of the issue no matter the time of day or night. #### Cons With all software you will find bugs but as I stated above it’s how a company handles those issues that make or break a company in my eyes. IDS is at the top of the pack as far as this is concerned. #### Reasons for choosing IdSurvey O #### Vendor response Thanks for your kind words! Replied July 2020 --- ### Complete software, very good collaboration - Overall rating: 5/5 - Reviewer: Saioc S. - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IdSurvey is a long term partner, a partner who has always managed to adapt to clients's requests and has updated its software accordingly. The IDWEB team is proactive and very responsive. The value for money is very good and they are very flexible for small companies who use the software less. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is easy to use, especially the questionnaire builder part. #### Cons Few options to customize the interface. Multiple answer open-end question is not so easy to build, it is not in the standard list of templates. Associtation questions, using pictures/icons/words are not present and are difficult to build. #### Reasons for choosing IdSurvey A much better communication with the IdSurvey Team Very good software Flexible price packs for smaller companies #### Reasons for switching to IdSurvey Smaller prices CATI, CAPI and CAWI included in the same software More adequate packs for small companies #### Vendor response Thanks for the review! We're happy to say that in IdSurvey 8 you'll find new question types in the template (including the multiple open end form!). Replied February 2020 --- ### Good experience with IdSurvey V5 - Overall rating: 4/5 - Reviewer: Azamat A. - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Conduction of a pre-electoral survey. Overall we were satisfied with the product for it's ease of use and great technical support. What we liked: -simple in use. -easy interface. -good technical support -functional questionary builder What we didn't like: -unable to test questionary without using tokens -no functionality to print questionary (as before in V4) -expensive token system, exclusively cloud storage of surveys (no offline as in V4) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -simple in use. -easy interface. -good technical support. -functional questionary builder. #### Cons -unable to test questionary without using tokens -no functionality to print questionary (as before in V4) -expensive token system, exclusively cloud storage of surveys (no offline as in V4) #### Vendor response Dear Azamat, thanks for your review. Well, we know how to get better and we included in brand new IdSurvey 6.0 a real test mode, we reintroduced questionnaire print and much more. The token system is actually really flexible and allow you not to be burdened with Annual Maintenance fee! We have both on cloud and on premises setup, your management opted for the on cloud when switching to the new system :) If needed we're here to help! Replied February 2020 --- ### IdSurvey - Excellent survey software for programming surveys and collecting data - Overall rating: 5/5 - Reviewer: Gabriel V. - Verified reviewer: Yes - Industry: Research - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experience with IdSurvey has been great so far, and I would definetely recommend it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software support team offers solutions quickly and they can help you with specific coding in order for your questionnaire to run smoothly. The feature I like the most is their IdCode which allows you to quickly program a questionnaire and offers many possibilities for logic gates. There are multiple types of questions you can use, and the interface is quite intuitive. IdSurvey also allows you to program CATI, CAWI and CAPI surveys. #### Cons There is not a thing I would complain about when it comes to IdSurvey #### Vendor response Thank you Gabriel for your review and your trust! The IdSurvey team Replied November 2022 --- ### Great overall product! - Overall rating: 4/5 - Reviewer: Chris W. - Verified reviewer: Yes - Industry: Market Research - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience with IdSurvey! [SENSITIVE CONTENT HIDDEN] has been wonderful, she has answered all the questions we've had and has even jumped in to help with tech set up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros IdSurvey is very easy to learn as well as easy to teach interviewers how to use #### Cons To be the best software possible, IdSurvey could use more interviewer performance and tracking features. Being able to see which interviewer (or extension) is currently on a 'live' survey would be helpful. Time stamps by interviewer within 'contacts management' could be useful as well. #### Reasons for choosing IdSurvey Pricing and ease of use #### Reasons for switching to IdSurvey We were looking for a web-based, all in one, type of survey software. IdSurvey gives us exactly that! #### Vendor response Thanks for the review! Good news: we're working on a new supervisor interface. You'll hear from us soon! Replied September 2020 --- ### Very well developed software for surveys - Overall rating: 5/5 - Reviewer: Anush S. - Verified reviewer: Yes - Industry: Research - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have developed 4 survey tools. Some of them have very complicated logical conditions which were very easy to arrange with IDSurvey. The Knowledge base is very helpful especially for those who just started to use IDSurvey. I also want to thank the support team which is very-very quick and professional. Every time I had a question they responded immediately and helped to solve my issue the best way. Thanks a lot for that. Besides, the first introductory training was also so well organized and helpful that I could use it and develop complicated questionnaires immediately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It gives a lot of opportunities for developing survey tools. Logical solutions and filter conditions are great. #### Cons I cannot name anything, since I really like everything. #### Vendor response Thanks for your kind review! Replied September 2020 --- ### Review - Overall rating: 5/5 - Reviewer: olivier m. - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it, but a little bit too expansive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, better than others on the market, #### Cons The price is a little bit too expensive. #### Reasons for choosing IdSurvey easy to use! #### Vendor response Thanks for the feedback! We're always open to discussion and we'll keep your suggestion in mind. Replied February 2020 --- ### simply perfect - Overall rating: 5/5 - Reviewer: VITTORIO D. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used other for less than 12 months - Reviewed: September 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have overcome the limits found in the tools used before idSurvey #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros power and simplicity of use, with a competent and very flexible support team. the possibilities of use are almost unlimited #### Cons I can not think of anything. All the tool setting and the interaction with the sales team and the support team complete the product perfectly #### Vendor response Thanks Vittorio! Replied February 2020 --- ### Simple and complete - Overall rating: 4/5 - Reviewer: mariano G. - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Overall a good product #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With simplicity we were able to activate all the functions without the need for support #### Cons I found some limitations on the number of questions per page that causes a slowdown in the functionality of the system #### Vendor response Thanks for the review! That issue was solved in the new update! Replied February 2020 --- ### Great Software, Amazing Customer Service - Overall rating: 5/5 - Reviewer: Rebecca G. - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The CATI software is user-friendly and easy to use. The customized trainings and ongoing technical support and assistance have been top-notch. We are able to conduct survey interviews efficiently and easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great for programming research surveys. #### Cons Unable to provide customized disposition codes for the pause function. #### Vendor response Thanks Rebecca! We'll try to provide an even better product in following updates. Thanks for being part of our family! Replied February 2017 --- ### Potente e versatile - Overall rating: 4/5 - Reviewer: Roberto S. - Verified reviewer: Yes - Industry: Market Research - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. La mia esperienza complessiva con IdSurvey è stata positiva: si tratta di uno strumento potente e versatile che consente di gestire indagini in modo strutturato ed efficace. Dopo un breve periodo di adattamento, ho trovato utile la varietà di funzioni disponibili e l’affidabilità nella raccolta dei dati, anche se l’interfaccia potrebbe essere resa più intuitiva. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros la versatilità della piattaforma, i vari tool a disposizione ed inoltre all'assistenza che è molto rapida e cordiale. #### Cons Uno degli svantaggi che ho notato in IdSurvey è che l’interfaccia, pur essendo completa, a volte risulta poco intuitiva e richiede tempo per abituarsi alle varie funzioni disponibili. --- ### Una soluzione ad ogni esigenza - Overall rating: 5/5 - Reviewer: Sara P. - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Il software è molto intuitivo grazie all'interfaccia userfriendly e permette di esplorare le diverse funzionalità in modo semplice e veloce. Le funzionalità applicate da interfaccia vengono tradotte in codice di programmazione che risulta semplice e di facile memorizzazione (si diventa più pratici da codice che da interfaccia dopo poco che lo si utilizza!). Preziosissimo il knowledge base che spiega aspetti tecnici, processi e funzionalità del software anche attraverso esempi concreti. Il team è pronto a dare supporto nell'individuare alternative di programmazione o di sviluppo a fronte di particolari esigenze dei Committenti. Proprio queste "particolari esigenze" permettono agli sviluppatori di rendere il software sempre flessibile e in continua evoluzione. IdSurvey è semplice, funzionale e molto potente! #### Cons Nell'utilizzo del software non ho riscontrato nessun inconveniente. Nel momento in cui dovessero presentarsi, sono certa che si troverà una soluzione. #### Vendor response Grazie della recensione. Siamo molto contenti di essere d'aiuto! Replied September 2020 --- ### Semplice, funzionale e personalizzabile - Overall rating: 4/5 - Reviewer: Jacopo L. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ha permesso la creazione di questionari personalizzati e con logiche complesse senza dover ricorre a sviluppo custom di software / modulo custom #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ux ottimale anche per utenti non specializzati sul digital #### Cons Possibilità di creare report più analitici nel caso di survey nominative #### Reasons for choosing IdSurvey facilità di creazione questionari, possibilità di integrazioni via SSO ed APi con utenze e anagrafiche aziendali #### Reasons for switching to IdSurvey Possibilità di standardizzare i processi e soddisfare nel minor tempo le richieste dei reparti interni --- ### User friendly - Overall rating: 4/5 - Reviewer: Elisabetta S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Semplicità di utilizzo, efficace, capacità e disponibilità del team di supporto #### Cons Non riuscire a collegare i sondaggi, assenza black list generale #### Vendor response Grazie della recensione e degli input che useremo sicuramente per migliorarci! Replied October 2020 --- ### IdSurvey: versatilità, affidabilità e assistenza al top - Overall rating: 5/5 - Reviewer: Marco M. - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. La mia esperienza complessiva con IdSurvey è stata sin dall'inizio estremamente positiva. Il software si è dimostrato versatile e intuitivo, capace di gestire progetti di qualsiasi complessità senza difficoltà. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IdSurvey è un software estremamente duttile e versatile che grazie alla sua struttura intuitiva permette di gestire con facilità anche progetti molto complessi. Un ulteriore punto di forza è l’assistenza: il supporto ricevuto è sempre rapido e chiaro, capace di fornire soluzioni efficaci e suggerimenti preziosi anche sulle parti più complesse. Le personalizzazioni richieste negli anni sono sempre state gestite con puntualità ed estrema precisione. #### Cons Dopo oltre sette anni di utilizzo, non ho mai riscontrato punti deboli: il software si è sempre dimostrato affidabile, flessibile e capace di soddisfare ogni esigenza dei progetti gestiti. #### Reasons for choosing IdSurvey Per il rapporto qualità prezzo decisamente migliore. #### Reasons for switching to IdSurvey Inizialmente abbiamo deciso di utilizzare IdSurvey per la sua capacità di integrare e gestire indagini CAWI e CATI sullo stesso progetto. Successivamente, visto che la nostra esperienza con IdSurvey è stata eccellente, abbiamo continuato a utilizzarlo anche per sole indagini CAWI. --- ### Data Collection Platform that Works - Overall rating: 5/5 - Reviewer: Fiona M. - Verified reviewer: Yes - Industry: Market Research - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with IdSurvey is excellent. IdWeb customer support is fantastic and the staff are wonderful to work with. Their support and help is exceptional and their follow-up is remarkable. Using IdSurvey is easy and meets our expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros IdSurvey's programming is user friendly making it easy to use and set up even complex surveys. The interface for both Admin and CATI looks good and makes data collection easy for the operators. Using mixed mode methods of data collection works extremely well in IdSurvey. Customer support is excellent. #### Cons It would be good to be able to edit surveys directly into IdSurvey rather than having to export to the data first. This would help when surveys are still in field and validations are noted rather than waiting until the data collection is completed and a final datafile is exported and changed having to be made then. --- ### Ottima esperienza - Overall rating: 5/5 - Reviewer: Barbara D. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Utilizziamo IdSurvey per le nostre survey e siamo molto soddisfatti. La piattaforma è stabile e versatile, permette di costruire questionari complessi senza difficoltà. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros La completezza della piattaforma, in grado di coprire tutte le esigenze; il servizio di assistenza puntuale e competente e la disponibilità del team sempre pronto a personalizzare soluzioni o risolvere rapidamente qualsiasi richiesta. #### Cons Non ho al momento riscontrato aspetti negativi, finora IdSurvey ha risposto pienamente alle nostre esigenze. --- ### Recensione Yac - Overall rating: 5/5 - Reviewer: Barbara M. - Verified reviewer: Yes - Industry: Market Research - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Esperienza positiva, sistema innovativo, sempre in aggiornamento ed evoluzione, ascolta le esigenze dei clienti #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Assistenza tecnica assolutamente efficiente, immediata, disponibile e paziente, valore aggiunto al servizio offerto #### Cons Nel supevisore manca la possibilità di monitorare i tempi di pausa degli operatori, molto importante per valutare eventuali inefficienze #### Reasons for switching to IdSurvey Per evolverci e utilizzare un sistema riconosciuto --- ### IdSurvey ottimo prodotto con ottima assistenza - Overall rating: 5/5 - Reviewer: Giovanni P. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ottima esperienza sia per gli strumenti messi a disposizione dal sistema, sia per l'assistenza sempre disponibile a risolvere le varie problematiche #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I molteplici strumenti disponibili per poter produrre sondaggi altamente professionali e ricchi di dettagli #### Cons in qualche occasione si è avuta qualche difficoltà nella predisposizione dei sondaggi ma grazie all'assistenza le problematiche sono state risolte --- ### IdSurvey Ottimo prodotto - Overall rating: 5/5 - Reviewer: Angela G. - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Esperienza molto positiva la usa da ben 20 anni. Buona la programmazione e l'esportazione dei dati con anche la gestione dei nominativi. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Molto chiaro e semplice da usare. Interfaccia intuitiva per la progettazione delle interviste CAWI, CATI e CAPI. #### Cons forse la documentazione dovrebbe essere più aggiornata con tutte le opzioni di domanda, di filtri utili per i questionario più complessi. #### Vendor response Angela, grazie per il suo feedback! La documentazione di IdSurvey è costantemente aggiornata e completa di tutte le opzioni disponibili. Può consultarla in qualsiasi momento al nuovo indirizzo https://help.idsurvey.com Replied October 2025 --- ### CSI per soddisfazione post chiamata servizio cliente - Overall rating: 4/5 - Reviewer: Gianluca C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Complessivamente un prodotto ottimo per Survey più o meno complesse. Veloce nella realizzazione e modifica delle campagne. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Flessibilità, grande facilità di creazione e modifica script da dare anche a personale non tecnico per renderli autonomi #### Cons Report poco intuitivi e poca disponibilità nel poter creare query ad-hoc sul database per poter creare i KPI necessari #### Vendor response Thank you very much for your review! We are glad that you appreciated the flexibility and ease of use of our software. Since your experience, we have updated the Reports section, making it more intuitive and complete. Moreover, for particularly advanced needs, it is possible to access the database directly: this feature is available in customized installations, ensuring maximum freedom in creating KPIs and ad-hoc queries. Replied August 2025 --- ### A powerful survey tool with great customer support - Overall rating: 5/5 - Reviewer: Debbie A. - Verified reviewer: Yes - Industry: Market Research - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, IdSurvey has been a powerful tool for helping us meet and exceed our client requests in a timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is outstanding. Whenever we run into a situation we are uncertain about, the support team has been incredibly positive, responsive, and helpful to keep our business on track. #### Cons Occasionally the system will lag or throw an error that we are unsure about how to handle it when we have multiple surveys running simultaneously. --- ### ottimo con possibilità di milgiorare il servizio tecnico - Overall rating: 4/5 - Reviewer: maria silvia s. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ho utilizzato la piattaforma per una survey europea, con l'upload di diverse lingue. La formazione mi è stata fatta da [CONTENUTO SENSIBILE] che è stato molto brava precisa e disponibile. Trovo difficile con il pacchetto abse apprendere le funzionalità, e la formazione non può essere appresa in così poco tempo. Il servizio tecnico più complesso da gestire per i tempi di risosta e scrittura, oltre che nella difficoltà di spiegare sempre i problemi. melgio sarebbe stata una chat o telefono. nel complesso sono soddisfatta. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros servizio di formazione eccellente. mi sono trovata Benissimo con [CONTENUTO SENSIBILE] è stata gentile e precisa. molto disponibile #### Cons preferirei anere un supporto anche telefonico gratuito, mi rallenta molto aspettare la risposta e doveri spiegare via testo. #### Reasons for choosing IdSurvey perchè usato da indagini dell'istat in precedenza #### Vendor response Grazie del tuo commento Silvia! Il supporto via ticket ci permette di avere in chiaro tutte le informazioni necessarie per gestire e rispondere alle tue richieste in modo completo ed efficiente, ma puoi sempre chiamarci durante l'orario d'ufficio per chiarire qualsiasi dubbio! Replied September 2025 --- ### Id Survey review - Overall rating: 4/5 - Reviewer: Elizabeth O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great interaction from the IdSurvey team when troubleshooting. The platform is easy to use and the offers great features for optimizing data collection and analysis #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the flexibility it allows for different question types and modes of survey administration. The support offered is also very responsive #### Cons It is expensive for users who do not have surveys running all year long since there is no pay as you go option #### Vendor response Thanks for your review Elizabeth and for being part of IdSurvey's world! We do have pay as you go type of licenses for all modules, just get in touch with us to discuss them! Replied September 2025 --- ### Utile e facile da usare. - Overall rating: 5/5 - Reviewer: Chiara B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Semplice da utilizzare e semplifica di molto il lavoro. Inoltre, quando in caso di necessità, l'assistenza è rapida ed efficiente. Ottima piattaforma #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros La facilità di utilizzo per qualsiasi tipo di intervista (Capi, Cati, Cawi); la disponibilità dell'assistenza in caso di bisogno. #### Cons La parte relativa alle statistiche e alla creazione dei report potrebbe essere migliorata da un punto di vista grafico, ma per il resto nulla da dire, mi trovo bene ad utilizzare idsurvey. ## More reviews [Next reviews](https://www.softwareadvice.com/market-research/idsurvey-profile/reviews/?page=2) --- IdSurvey Reviews, Pros and Cons - 2026 Software Advice