IdSurvey vs SurveyMonkey
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.6 / 5
Value for Money
4.1 / 5
4.4 / 5
Customer Support
4.9 / 5
4.3 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 25, 2023
October 9, 2024
Pros/Cons
Pros
- Clarity, ease of use and an outstanding support team are just some of the reasons why I highly recommend it to anyone who needs to create offline questionnaires.
- The ease of being able to export the data into different formats that are compatible with our systems is great. I also find the staff very easy to deal with and they are very accommodating.
- The experience with IdSurvey has been great so far, and I would definetely recommend it.
Cons
- No functionality to print questionary (as before in V4). Expensive token system, exclusively cloud storage of surveys (no offline as in V4).
- By this all the questionnaires that had less than minimum acceptable duration for each question were disqualified.
- There is no possibility to randomly select from the list of respondents. CATI calls are done via IP phone and not USBs.
Pros
- Ease of use, clean and modern look, ability to integrate with other software. Price was better compared to what we were using before.
- Ease of use, it was an easy set up and login and the interface was easy to navigate but also had fun colors that caught the eye.
- The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time.
Cons
- Suddenly, the $5/month option was nowhere to be found. Horrible way to rip people off just as they are frustrated enough to get their survey out.
- At times if your signal is weak your and your survey is interrupted i have lost infirmation and needed to start all over again.
- Inability to change your survey after it has been submitted can be frustrating for some users who made a mistake in their feedback.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
