Jotform vs SurveyMonkey
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.6 / 5
Value for Money
4.5 / 5
4.4 / 5
Customer Support
4.4 / 5
4.3 / 5
Functionality
4.6 / 5
4.5 / 5
Last Review Written
October 9, 2024
October 9, 2024
Pros/Cons
Pros
- The templates are beautiful, you can literally do anything with them. All of my forms are so easy to customize, which has helped me improve our conversion rates tremendously.
- Overall, its a great platform to incorporate into my business. Simple tools are the best way to go and the advantage of signature figure and pdf was perfect for the success of my business.
- Overall, my experience with Jotform has been outstanding. The platform's intuitive interface and customizable features have made data collection a seamless process.
Cons
- When I was stuck at work with a database that was just terrible, I instead got jotform.
- This had me doubt this service. Regarding the software, I would say that the form blocks are a bit confusing for me.
- I do not remember having anything I disliked about this software.
Pros
- Ease of use, clean and modern look, ability to integrate with other software. Price was better compared to what we were using before.
- Ease of use, it was an easy set up and login and the interface was easy to navigate but also had fun colors that caught the eye.
- The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time.
Cons
- Suddenly, the $5/month option was nowhere to be found. Horrible way to rip people off just as they are frustrated enough to get their survey out.
- At times if your signal is weak your and your survey is interrupted i have lost infirmation and needed to start all over again.
- Inability to change your survey after it has been submitted can be frustrating for some users who made a mistake in their feedback.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
