LivingLens

RATING:

4.41

(17)

About LivingLens

LivingLens is a market research solution designed to help businesses capture customer experiences and insights via videos using analytics and content recognition tools. The HIPAA-compliant platform allows healthcare providers to collect feedback from patients, caregivers or families and search, analyze, share and edit video assets according to requirements. Using LivingLens, organizations can add audio, video or image-based questions in customer experience programs or surveys and secure access using single sign-on (SSO). Managers can clip or highlight relevant content, add subtitles and share results with team members and stakeholders. Additionally, businesses can gain insights into object, emotion, speech and context data using artificial intelligence (AI) and machine...
LivingLens feedback
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LivingLens Reviews

Overall Rating

4.41

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Showing 1 - 5 of 17 reviews

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

June 2020

Outstanding, innovation video insights platform

Very positive, in terms of helping us achieve time savings when editing video and re-selling this to client as part of our video insight offering. Great, responsive account team

Pros

An easy to use platform that helps you get the most out of video, by making analysis, editing and sharing easy; great add ons such as translation, emotion insight and analytics. The support we receive is outstanding and our Customer Success team are always looking for new ways to help us and our clients get value from the platform.

Cons

The machine transcription is not highly accurate, as most machine transcription isn't, but it has improved in recent years.

Reasons for choosing LivingLens

Cost and previous great relationship

Frank

Company size: 10,000+ employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

June 2020

Living Lens video tech software

Great customer service and support and the tool has evolved into a great video capture research application.

Pros

Really good machine transcription. Clear videos open and play with no issues in 2.0 version.

Cons

The first version was a little clunky and video play opened a new window and local app. (But this no longer an issue)

Reasons for choosing LivingLens

Part of our market logic knowledge management platform.

Samantha

Company size: 201-500 employees

Industry: Market Research

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

June 2020

Quality platform, but lacks features and flexibility

We are able to add color to our quantitative data by adding videos to our PPT reports. For example, if we're seeing an increase in data point X, we can then include a video of a respondent explaining data point X. Our client really enjoys watching these videos and it gives them a direct window into their consumers.

Pros

We use Living Lens on a number of projects. Being able to quickly go in and search for key words to find video that supports our quantitative data makes it an irreplaceable tool in our analysis.

Cons

The platform does lack features. And, there isn't an easy way to export a group of videos. So, we are left downloading video one by one each month to send to our client. There has also been a number of issues with filters/labels (though, that may be a factor of our Living Lens integration within our survey platform). But, the Living Lens team is always quick to help fix the situation.

Reasons for choosing LivingLens

Living Lens is Hall & Partners' preferred platform

User Profile

Stace

Verified reviewer

Company size: 11-50 employees

Industry: Market Research

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

FUNCTIONALITY

5

November 2022

Fantastic video software

Pros

This product makes going through qual research videos a breeze. Its so easy to select the most interesting clips and put them together into a reel for clients. What used to take a couple of days now takes half a day

Cons

I think the auto subtiles could be better. In theory if you have perfect audio quality it works well. But when you have people recording videos on their phones, with the TV on and kids running round it struggles. And to be honest struggles even without that to the point where we haven't really been able to use that feature properly. If it worked better it would make going through the videos even quicker

Lisa

Company size: 201-500 employees

Industry: Market Research

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2020

Living Lens Photo Uploads

I think my only issue is with having to do a subscription instead of being able to use LivingLens on a project by project basis.

Pros

I use LivingLens specifically for photo uploads to confirm products used to ensure that our respondents are using what is asked of them for a specific research project. We add the link to the bottom of our recruitment screener and the respondents upload the photo from there. Very easy to use. My clients also use LivingLens for their video analytics and have been quite pleased.

Cons

I really do not have any real issues with the LivingLens software. The product is easy to use and the support behind it is great.

Reasons for choosing LivingLens

We have a long-standing relationship with LivingLens and would like to continue the partnership and look forward to seeing all of the new features and solutions to share with my clients.