Medallia Insights Suite
About Medallia Insights Suite
Medallia Insights Suite Pricing
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Most Helpful Reviews for Medallia Insights Suite
1 Review
Daniel
Verified reviewer
Computer Software, 5,001-10,000 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Awsome Digital survey tool to analyse overall customer experience
Medaillia is an awesome tool, which helped us measure our customer experience quality. The review consolidation feature and word bubbles feature are my favorites, which give an overall picture of the customer response in a single snapshot. Simple to use and very relevant analytics to gauge the customer experience. The support team is also very helpful
CONSNothing major serves our use case perfectly, A nice to have feature improvement would be around smarter NLP (natural language processing). It would be great if the insights section can smartly suggest workarounds scanning all the feedback provided by hundreds of customers