--- title: "Zonka Feedback Software Reviews, Demo & Pricing - 2026" description: "Review of Zonka Feedback Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/market-research/zonka-feedback-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / Zonka Feedback Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/market-research/zonka-feedback-profile/reviews/)[Alternatives](https://www.softwareadvice.com/market-research/zonka-feedback-profile/alternatives/) # Zonka Feedback Review From $199-$999/month 2 plans Wondering if Zonka Feedback is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Zonka Feedback 4.8 [(68)](https://www.softwareadvice.com/market-research/zonka-feedback-profile/reviews/) Pricing Starting at $199.00 flat rate per month ### About Zonka Feedback Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth. With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view. Its AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly. Zonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-tim... e alerts and intelligent routing ensure that the right team acts at the right time—helping prevent churn, retain customers, and build long-term loyalty. Whether you’re a digital-first brand or a multi-location enterprise, Zonka Feedback empowers you to understand what your customers are saying, why it matters, and how to act on it—every day, at scale. Wondering if Zonka Feedback is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. ## Zonka Feedback User Interface ## Popular Zonka Feedback Alternatives Main Product Zonka Feedback 4.8 [(68)](https://www.softwareadvice.com/market-research/zonka-feedback-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.86Value for money - 4.86Customer support - 4.71Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10499)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.41Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2919)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [QuestionPro](https://www.softwareadvice.com/product/153082-QuestionPro/) 4.8 [(539)](https://www.softwareadvice.com/product/153082-QuestionPro/reviews/) Ratings Breakdown - 4.63Ease of use - 4.76Value for money - 4.70Customer support - 4.67Functionality Pricing Starting at $83.00 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5309)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(975)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.50Functionality Pricing Starting at $39.00 per month Get Price ## Zonka Feedback Pricing and Plans Starting price: $199.00 per month Free Trial Free Version Feedback Management $199.00 flat rate, per month Plan includes: - Add Brand Logo - Customizable Surveys - Email Support - Integrations - Survey Logic AI Feedback Intelligence $999.00 flat rate, per month Plan includes: - Add Brand Logo - Customizable Surveys - Email/Chat Support - Integrations - Multilingual Surveys - Survey Logic Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zonka Feedback Features - Popular features found in Survey Customizable Questions Customizable Templates Data Analysis Tools Data Import/Export Drag & Drop Email Marketing Feedback Management Question Branching Skip Logic Support Audio/Images/Video URL Customization - More features of Zonka Feedback Access Controls/Permissions Activity Tracking Alerts/Notifications Anonymous Feedback API Audience Targeting Categorization/Grouping Collaboration Tools Commenting/Notes Customer Experience Management Customer Journey Mapping Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Reports Dashboard Data Coding Data Visualization Knowledge Management Mobile Survey Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Multi-Language Negative Feedback Management NPS Survey Structure Offline Response Collection Performance Metrics Predictive Analytics Pulse Surveys Q&A Management Question Library Question Piping Randomization Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Response Validation Scoring Search/Filter Segmentation Sentiment Analysis Site Intercept Survey Survey Builder Survey/Poll Management Surveys & Feedback Tagging Template Management Text Analysis Third-Party Integrations Trend Analysis ## Zonka Feedback Integrations Freshdesk Integration rated undefined from -1 review ActiveCampaign Integration rated undefined from -1 review HubSpot Marketing Hub Integration rated undefined from -1 review Fin Integration rated undefined from -1 review Zendesk AI Integration rated undefined from -1 review HubSpot Service Hub Integration rated undefined from -1 review See all 13 integrations ## Zonka Feedback User Reviews ## Zonka Feedback customer ratings - Overall rating: 4.8/5 - Total reviews: 68 ### Rating distribution - 5 stars: 57 reviews (84%) - 4 stars: 9 reviews (13%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.9/5 - Customer support: 4.9/5 - Functionality: 4.7/5 --- ### Zonka is an AMAZING CX measuring tool! - Overall rating: 5/5 - Reviewer: Lee G. - Verified reviewer: Yes - Industry: Online Media - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I even had to reach out to their support for a quick question and their support team is incredibly responsive and helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I'm a Customer Experience (CX) nerd! I help others build CX programs and measuring the CX is critical and a huge driving factor for any business! Zonka is the most robust tool for measuring a wide variety of CX activities. I love the major CX tools like Qualtrics, but that is so expensive. Zonka gives me that functionality at a much better price. #### Cons There have been no issues adopting or major features missing. #### Reasons for choosing Zonka Feedback Pricing for this feature set is an incredible value! --- ### Nice design in Zonka Feedback - Overall rating: 5/5 - Reviewer: Jason W. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used other for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback. Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey. The system is easy to navigate. There are many features to read about in their help section. The articles are very informative. Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate. #### Cons I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback. #### Reasons for switching to Zonka Feedback Using Google Forms is a nice choice for free surveys. Zonka Feedback was chosen because there are more features. --- ### Very bad service - Overall rating: 1/5 - Reviewer: Kristina A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The free plan worked well and I used my survey without any problems. #### Cons Once I have paid the plan 'Starter' my survey started work incorrectly and I have lost many responses. Moreover, when I contacted the support team they didn't want to give me a refund and now I am not even able to login to my account and my survey is not active !!! --- ### Zonka, you're very good! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros (big things) - Intuitive and easy-to-use design. - A lot of templates that are very well prepared. - SMS sending ability - I didn't check it but is it WOW option in LTD. - A lot of integrations! - Promising roadmap! - Very nice and fast communication with the support on the chat. #### Cons (small things ;)) - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text). - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question. #### Reasons for choosing Zonka Feedback Because of the price, current functionalities and the roadmap. #### Reasons for switching to Zonka Feedback Because of the price. --- ### Incredible Customer Support - Above and Beyond! - Overall rating: 5/5 - Reviewer: Larissa P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I had a fantastic experience with support. Even when I was ready to give up and move on they made sure to keep at it and get me to success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING. #### Cons The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity. #### Reasons for choosing Zonka Feedback SurveyMonkey does not provide a free trial that lets you try the HubSpot integration. Their customer support was not helpful and most of the time misinformed. Their support team told me they did not have a integration with HubSpot and I would need to use Zapier (adding another cost). I reached out to HubSpot that confirmed they had a direct integration and no third party like Zapier was needed. --- ### My personal Experience with Zonka - Overall rating: 5/5 - Reviewer: Akosua Tiwaa K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, this product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease with which you can develop a survey and distribute to customers #### Cons The data analytics provided is okay but does not meet the needs of our organization #### Reasons for choosing Zonka Feedback This product was relatively cheaper and also met our compliance needs as an organization --- ### Zonka Feedback - Useful tool for an office - Overall rating: 5/5 - Reviewer: I P Singh G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Have seen many functionalities been added since I started using it. I am a satisfied user. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very versatile application and can be use in many different ways. We use it for employee satisfaction for various service delivery, gathering day to day data, managing Annual maintenance records and so on... #### Cons The export of data need little more flexibility to play around and derive 360 degree information. #### Reasons for choosing Zonka Feedback Backend data analysis and its vast applicability --- ### Amazing value proposition if you are serious about feedback - Overall rating: 4/5 - Reviewer: Mangesh S. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Currently, we are not facing any challenges. The benefits offered by Zonca are immense. All businesses who aspire to improve based on feedback - be it from customers, prospects, employees, etc. can benefit from their product. It is easy to use, and the value proposition is fantastic. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There are a plethora of features available in Zonca. Survey Builder is easy to use and offers many customization options. Templates can be used as a great starting point for creating surveys. These templates include a list of questions and sequences that will help you build an excellent survey. The system is simple and easy to use. Zonca's help section is quite exhaustive and detailed. Highly informative and well organized. #### Cons Tier based systems have their own set of challenges for the buyer. Not all features are available in their starting tier. As you move up, the prices can be steep! #### Reasons for choosing Zonka Feedback Value for money and better feature matrix compared to alternatives. --- ### The perfect feedback software - Overall rating: 5/5 - Reviewer: Shefali V. - Verified reviewer: Yes - Industry: Furniture - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business. #### Cons Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great. --- ### Great feedback and survey platform. Suitable even for hybrid or traditional businesses - Overall rating: 5/5 - Reviewer: Julien (Jun Yan) T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered I was searching for an omnichannel way to collect feedback. Some of my customers are not tech-savvy and don't even have an email. With Zonka Feedback, surveys can be collected via SMS or at physical touchpoints too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Many things! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor. #### Cons Very little. Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch. #### Reasons for choosing Zonka Feedback Offline surveys --- Showing 1 - 10 of 68 Reviews [See All Reviews](https://www.softwareadvice.com/market-research/zonka-feedback-profile/reviews/) ## Zonka Feedback Popular Comparisons [SurveyMonkey vs Zonka Feedback](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/vs/zonka-feedback/)[Jotform vs Zonka Feedback](https://www.softwareadvice.com/market-research/jotform-profile/vs/zonka-feedback/)[Survicate vs Zonka Feedback](https://www.softwareadvice.com/compare/31821-Survicate/vs/165274-zonka-feedback/)[SurveySparrow vs Zonka Feedback](https://www.softwareadvice.com/survey/surveysparrow-profile/vs/zonka-feedback/) [Compare All Alternatives](https://www.softwareadvice.com/market-research/zonka-feedback-profile/alternatives/) ## Other Top Recommended Survey Software [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17678) Recently recommended **0** times [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) **4.7** (11542) Recently recommended **0** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10499) Recently recommended **0** times [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) **4.6** (5309) Recently recommended **0** times Stuck Between Options? 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