I also love the demographics features built in.

Top level company and staff. Easy to work with, great customer service.

Ease of set-up, solid pricing, large array of vanity numbers to choose from that can fit you needs. Top-notch customer service.

If you're looking for a relevant vanity number that includes in-depth call-tracking abilities, then 800Response is right for you. Additionally, their customer service is top-notch.

It works and does everything we need. The support team makes everything a breeze.

Ease of use and integration for the customer is superb.

The way it looks is confusing and hard to maneuver around the website.

The software is responsive and easy to use. The information it provides regarding the calls we get and is helpful in determining which regions our calls are coming from.

800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on.

One thing that would be nice for the Missed Calls report specifically, would be an option to see if, and when that Missed Call was called back.

I like all the data and information captured then provided to us for our use in Marketing. Customer Support is amazing any updates needed or service required was always completed in a timely manner.

I like the simplicity of use. I also love that the phone calls are recorded.

We sometimes get calls out of our area which does cause confusion for the caller.

That this product helps me do my job better for MY clients.

We are very happy with 800response and would not hesitate to recommend them to other businesses.

The price is a bit more than I would have expected for an 800 vanity number/month.

I recommend this product to many of my clients. Your business needs to stand out and 800Response can help you do that.

A little hard to make changes, because you have to email the IT for every number change. No portal to do small updates yourself.

The best thing about 800 response is by far and away, the reporting. Implementing this software has enabled us to make clear and concise decisions about where to spend our marketing dollars.

The ease of use and adaptable to our business.

The interface is a little difficult to use but I'm getting there.

I love that we got the 800-New-Roof Vanity number that was excellent for our billboards.

Customers like the ease of use as well. Provides a memorable number for our customers to use to reach us.

Call tracking, recording, consumer profiling and integration with our contact center platform are all outstanding features at 800 Response.

The benefits we have reaped with using 800response is an increase in our enrollments.

Advertising has worked great with this product.

I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving.

From finding the company to working almost daily with [SENSITIVE CONTENT] to integrate 800 Response with our systems has been a wonderful experience.

I also dont like that the call is not auto recorded with the plan.

The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

It helps improve business by having a memorable phone number.

I loved every thing about this software, very easy to navigate and if you do have a problem the customer service is phenomenal.

I quickly came back both times. DYL is hands down the most user friendly and best office tool that we have.

Imagine spending days and weeks sending emails, only to find out that no one is reading them. No not because of the content, because they were never delivered.

When working a campaign it has me recalling the same number over and over. People have complained when I have left a voice mail that my message is garbled and they could not understand it.

My only complaint is that because this is a VOIP system, any issues with an ISP are compounded.

Service is awful and expect to wait for 15 plus minutes on hold. No resolution to problems.

DYL offered simple, great functionality for users and administrators. It has been very responsive to suggested additions to the service and makes continuous refinements to the pages.

DYL is hands down the best all in one solution for my office.

There is nothing out there like DYL and I'm just blessed to have them on my team. They are always cutting edge, userfriendly, simple and fun to use.

Their software is ever improving and have found their customer service to be extremely efficient and effective. No where else have I had the positive experiences as I've had with them.

Last thing, the support you get from the folks at DYL is top notch, very responsive and you will quickly realize they are in this to make you better.

Service is what our company prides in and so does DYL. They also offer a great product at a great price.

Do not pay for a year of service and if you do and find the quality is horrible they will not refund any money if you cancel service.

We just go back and listen to the recording and that gives us the information needed to deal with the complaint.

They charge you upfront for the year because they customer service and company are so bad.

We're not fully using all of the sales tools in DYL but we're in the process of implementing more and more of them to help increase our sales.

I have had a great relationship with James and Roger and they have always been quick to respond to questions or feedback.

The software is very user friendly, it allows you to reach the prospect before the competition. It has increased our conversion ratio from under 5% to above 10% on internet aggregator leads.

Great prices and features, and very easy to use. Great customer service (though I rarely have any issues to even call customer service).

I HAVE NO PHONE SERVICE 2-3 TIMES PER MONTH DUE TO NATIONWIDE OUTAGES.

Good overall, just found a cheaper source, albeit that they have less features.

US Dollar

800response is a lead generation solution that helps businesses of all sizes streamline operations across call monitoring, routing and tracking. It lets users set up geographic phone leads based on area codes, contact number exchanges, country/zip codes or closest business locations. Additionally, 800response works with businesses to launch lead generating campaigns using vanity 800 numbers.


800response comes with a speech analytics tool, which captures and categorizes specific phrases to analyze and score customer interactions. Supervisors can record and monitor calls to enhance sales training, improve customer service and capture all interactions. It enables administrators to assign unique tracking numbers to marketing campaigns, allowing businesses to monitor campaign performance. Additionally, users can generate reports to gain insights into call details such as customer addresses, missed calls, top cities/area codes, first time/repeat callers and more. 


800response facilitates integration with several third-party customer relationship management (CRM) solutions. Pricing is available on request and support is extended via phone, live chat and other measures.



LongDescription

Real Time Analytics

Engagement Tracking

Call Tagging

Call Transfer

Lead Notifications

Caller Profiles

Lead Capture

Customizable Reports

Access Controls/Permissions

Activity Tracking

Customer Segmentation

Real-Time Monitoring

Ad hoc Reporting

IVR/Voice Recognition

Automatic Call Distribution

Data Extraction

Lead Distribution

Multi-Campaign

Call Recording

Lead Database Integration

Campaign Scheduling

ROI Tracking

Data Import/Export

Campaign Segmentation

Campaign Planning

Call Routing

Lead Generation

Recording

Lead Verification/Validation

Lead Management

Real Time Data

Performance Metrics

Scorecards

Call Scripting

Data Connectors

Call Reporting

Trend/Problem Indicators

Lead Segmentation

Real-Time Notifications

Caller ID

Key Performance Indicators

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Visitor Tracking

Conversion Tracking

Keyword Tracking

Interaction Tracking

Dashboard

Real Time Reporting

Reporting/Analytics

Contact Database

Monitoring

Scheduled Recording

Campaign Analytics

Lead Qualification

Call Tracking

Call Transcription

Call Monitoring

Archiving & Retention

Call Tracking Metrics

Campaign Management

Prospecting Tools

Search/Filter

On-Demand Recording

Lead Engagement

Self Service Data Preparation

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

800response

Live Online

Webinars

Documentation

Videos

In today's rapidly changing business world, staying competitive requires agility and innovation. Regardless of what business you’re in, the secret to success is threefold: (1) converting prospects into customers, (2) turning customers into loyal fans, and (3) finding more creative ways to offer new services. Whether you’re a Startup with limited capital and resources, or an established company looking to boost momentum, DYL empowers your Sales, Service and Marketing teams with over 80 innovative tools designed to attract, engage and delight your prospects and customers, from one platform.


With time-saving features like one-click campaign dialing and Automated lead nurturing, and productivity tools like instant lead response and rich-media Group text messaging, understand why thousands of businesses use DYL to generate more sales, track team performance and improve team morale. DYL has all the tools that are able to grow any business.



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