Acrolinx

RATING:

4.7

(3)
Overview

About Acrolinx

Acrolinx is an AI-powered software platform that improves the effectiveness and consistency of enterprise content. It helps organizations meet complex content challenges across writers, languages, and cultures. Acrolinx delivers a unified content experience across all digital touchpoints, all while avoiding editorial bottlenecks, compliance risk, budget overruns, and quality issues. Maximize your content's performance with Acrolinx to create more valuable customer experience touchpoints.
Content Analyzer

Acrolinx Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Acrolinx

3 Reviews

Daniela

Health, Wellness and Fitness, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

Speak with one voice

My overall experience with Acrolinx is just great. We have a great relationship with our customer success manager. We really appreciate the time and effort, [SENSITIVE CONTENT] puts into our partnership. And I do love your support team. They are very knowledgeable, VERY friendly, and always on the spot. The best service experience I've ever had. Thank you.

PROS

Its holistic approach supports us in talking with one voice to our customers. I love that Acrolinx understands and sees content as a business asset.

CONS

Our users would love to have the option to add their feedback to the Sidebar cards. Either a free-field text to enter their feedback, for example, "this is not relevant for this content" or "this suggestion is incorrect because...". Or a pick list with defined options.

Reason for choosing Acrolinx

Our team was onboarded because Acrolinx was already in use in another department.

Michael

Information Technology and Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

~5 years as an administrator, user, program manager for the rollout, subject matter expert, etc.

Cost savings, trademark/terminology protection as well as style/grammar/spelling compliance.

PROS

It's very powerful. There are a lot of things you can tweak to configure it just the way you want. It's a great tool to manage your company's voice and protect trademarks and brands.

CONS

There's always room to improve the guidelines/rules to reduce false alarms in more contexts. The cost savings calculations should be more flexible so you have different values/variables for different groups, etc.

eric

Automotive, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Daily DITA/CCMS User Review Of Acrolinx

Overall our experience with Acrolinx has been great. The clarity, tone, and consistency of our documents has improved. Non-English speaking readers have indicated they are more satisfied with our new documents, and we are seeing about a 7% reduction in translation cost as a direct result of terminology consistency.

PROS

Acrolinx allows my staff to have a consistent terminology, spelling, and tone across all of our documents. It allows us to efficiently adhere to ASD-STE-100 as well as maintain consistency when it comes to compound or hyphenated words.

CONS

Onboarding is a major activity factoring in term harvesting and setting the many different configuration options. Also from a part-time administrator side, the interface contains a lot of very technical language/grammatic options that a non-linguist would find challenging to understand.

Reason for choosing Acrolinx

Based on our requirements, Acrolinx did a better job addressing the needs of our technical publications department than the competition.