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Act-On vs Ortto

Act-On vs Ortto

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Overall Rating
4.3 (254)
4.6 (111)
Ease-of-Use
4.1 / 5
4.5 / 5
Value for Money
3.9 / 5
4.4 / 5
Customer Support
4.3 / 5
4.5 / 5
Functionality
4.1 / 5
4.3 / 5
Last Review Written
August 12, 2024
February 29, 2024
Pros/Cons
  • Pros

  • Our sales team loves Act-On, and how much control they have over what they see, and we in marketing love the intuitive interface and the ease of setting up nurturing campaigns.
  • The product is good on its own, and it pairs nicely with Salesforce. The vendor is reliable and provides great service.
  • The team at Act-On are all so helpful. They're friendly, and they do everything they can to assist you and make you successful with the platform.
  • Cons

  • Locked into a major contract, which even with their lack of performance, is tough to leave. Their UI is really, really bad.
  • Overall I would give Act-On a low pass. The issues with customer service, slightly overpriced and the lack of proper development plagued my experience.
  • Unfortunently there was no integration with our Sage CRM so in ways we were automating but then just creating more manual work on our part because of the lack of integration.
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  • Pros

  • AutoPilot is an amazing piece of software, it just works and works well. They achieve exactly what they promise and it is a joyful user experience.
  • I've been using Autopilot for years and was a big fan of the good old Journey. I was really excited about the new platform.
  • Excellent, their customer service provides just that. They are knowledgeable and very responsive.
  • Cons

  • You’ve lost us as customers, because it’s utterly absurd how much of our time and money you wasted over such a short-sighted pricing policy.
  • After contacting AutoPilot multiple times, they refused to acknowledge how ridiculous this was. Instead they recommended to.
  • After one year with this app, I found only one thing that makes me mad - preview is much different than the real email.
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Pricing Range
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Product Demo & Screenshots
Product Demo
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos