Act-On vs Cyberimpact

Act-On has 246 reviews and a rating of 4.26 / 5 stars vs Cyberimpact which has 11 reviews and a rating of 4.73 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.26 / 5 (246)
4.73 / 5 (11)
Ease-of-Use
4 / 5
5 / 5
Value for Money
4 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
August 25, 2021
June 20, 2019
Pros/Cons
  • Pros

  • Great for hosting multiple account instances, dedicated IP address, and easy to navigate.
  • I have used and reviewed many tools, but i will say Act-On is my favorite. Easy to use, and the best customer service of any of it's competitors.
  • Cons

  • Locked into a major contract, which even with their lack of performance, is tough to leave. Their UI is really, really bad.
  • Main dislike: More personalization for our sales force to view how their customers are responding.
  • Pros

  • CyberImpact monitors their subscription date and tracks consent expiration and provides several ways to obtain express consent before then.
  • The program does an excellent job of tracking statistics which allows us to monitor the effectiveness of our email campaigns.
  • Cons

  • When an email is rejected it goes into an invalid file and you cannot just move it back - you have to delete and then re-enter unless you get the customer support.
  • Which is sometimes confusing as whether you're actually using the most recent draft.
Pricing Range
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

N/A
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2 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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