Act-On vs GoldMine Premium Edition

Act-On has 246 reviews and a rating of 4.26 / 5 stars vs GoldMine Premium Edition which has 158 reviews and a rating of 3.59 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.26 / 5 (246)
3.59 / 5 (158)
Ease-of-Use
4 / 5
3.5 / 5
Value for Money
4 / 5
3.5 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4 / 5
3.5 / 5
Last Review Written
August 25, 2021
October 2, 2021
Pros/Cons
  • Pros

  • Great for hosting multiple account instances, dedicated IP address, and easy to navigate.
  • I have used and reviewed many tools, but i will say Act-On is my favorite. Easy to use, and the best customer service of any of it's competitors.
  • Cons

  • Locked into a major contract, which even with their lack of performance, is tough to leave. Their UI is really, really bad.
  • Main dislike: More personalization for our sales force to view how their customers are responding.
  • Pros

  • All saved and easy to find. Love the Universal search feature in addition to the ability to search by individual fields.
  • Ease of use and able to get a good picture of our sales efforts. As owner, I can easily track the calendars of my associates and their sales efforts.
  • Cons

  • No web based interface or mobile app. X is complicated to install on users pc's and was not a SQL back end so it was hard to maintain.
  • Now under the new owners they acknowledge that the current version has a serious defect but refuse to resolve that defect unless you pay the annual update charge.
Pricing Range
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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5 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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