ActiveDEMAND is a cloud-based marketing automation solution that caters to marketing agencies and helps them to create and manage their marketing campaigns. The solution includes marketing automation functionalities for small businesses, corporates, digital agencies and marketing via email.

With ActiveDEMAND, users can create multiple accounts to manage each of their clients’ marketing campaigns and track their performance based on traffic data, prospect conversions and leads. The campaigns can be white-labeled so each agency’s brand remains visible communications with the clients. Email templates and customizable landing pages are provided by the solution. Contact lists can be segmented to create personalized messages for email campaigns with functionalities that allow users to customize auto-responders and follow-up emails.

ActiveDEMAND includes drag and drop widgets to create monthly reports. Call tracking is also featured for managing campaign performance metrics that are captured by the solution for different campaigns. Support is available via phone, livechat, online ticket portal and forums.



44 Reviews of ActiveDEMAND

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 44 reviews

November 2018

Jason from First Scribe

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

4 of 5

November 2018

Solid for Call Tracking

Pros

Call capabilities with lead forms are nice to receive.

Cons

Inconsistency with attribution. Many say Google whereas some should say Google/cpc (Google Ads).

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi Jason, Thanks for taking the time to review ActiveDEMAND. Your comments continue to help us improve. For your attribution issue, I urge you to contact our support team via chat or at support@activedemand.com. They will work through the issue and help fix the attribution errors. Thanks again from the ActiveDEMAND team.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Powerful prospecting solution

We evaluated this against Hubspot, Salesforce Pardot and Autocampaign. The combination of ActiveDEMAND and Pipedrive was the only solution that gave us a reasonable entry point that allows our relatively small organisation grow into a solution, as opposed to blowing the entire marketing budget on a framework. Technically, it looks to be on-par with Salesforce, although somewhat limited compared to HubSpot. The support is great, although a small challenge is that they are based in Canada and we in Europe. So there is no overlap in the working hours. They seem flexible enough for early-morning calls. Overall, ActiveDEMAND was the product that allowed us to choose Pipedrive CRM over Salesforce and HubSpot.

Pros

Tight integration with Pipedrive
Good configuratior for email-journeys.
Very reasonable entry-point to start with marketing automation and prospect tracking.

Cons

Comprehensive, to the extent that it can be somewhat difficult to navigate. But I have not used the SW enough yet to make this

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi! Thanks for taking a moment to review the ActiveDEMAND platform. We appreciate all feedback to help us to continue to improve the software and our users' experience with it. Thanks again! The Crew at ActiveDEMAND

November 2018

Andy from KruegerWright

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Outstanding features

It's a one-stop shop for all your marketing automation needs. I have not found any other platform that has all of the features that ActiveDemand does at the price they offer. It's a great option for marketers who want the full-range of marketing automation activities that are possible.

Pros

ActiveDemand incorporates all features you want in marketing automation: landing pages, forms, email, anonymous visitor tracking, integration with CRM, and custom workflows (in addition to all of the baseline marketing automation: lead scoring, contact tracking, etc.). It's very easy to implement on any website via JS or Wordpress plugin-- so you can work independently of the website if you don't have access to the backend (great option for marketing agencies). VERY competitive on pricing as well.

Cons

There is a little bit of a learning curve when starting out. But once you get a feel for where things are and how they operate in the platform, you'll have everything you want at your fingertips. Putting a little bit of time in learning the platform greatly pays off in the long run (and they have great support!).

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi Andy, Thanks for taking a moment to review ActiveDEMAND. We appreciate all comments and feedback and we are happy you are getting value from the platform. We are always working to make the on-boarding experience easier and have added an in-platform assistant to walk you through tasks. And thanks for the shout out to our support team. We agree...they are fantastic.

November 2018

Eeva from Novia Finland Oy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Positive surprise

Overall I am happy with ActiveDemand. I have developed our digital and online marketing a lot with ActiveDemand.

Pros

Support team is always ready to help and usually they are very fast with it. It has been a positive surprise, that they also listen to users's needs and ideas and actually create alterations and new features based on those ideas.

Cons

Some of the videos are old and the software does not look the same now, so they are sometimes a bit confusing.

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi Eeva, Thank you for taking time to review ActiveDEMAND. Your comments and feedback are always welcome and helpfu for us to improve your experience with the software. We have been working to update older videos and make them easier to understand. We've also added our in-product assistant to walk through tasks. Thank you again!

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Value for money

Great support

Pros

Good for an agency or a marketing consultancy - easy to delegate access etc.

Cons

Really not much I can say here apart from the fact when I started, they were new to the space and some of the features available now were not available in the past

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Thank you for reviewing ActiveDEMAND. We appreciate all feedback to help us improve. And we also use that feedback to add most requested features. Thanks again! The ActiveDEMAND team.

November 2018

Danielle from EvelineCharles Academy

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Love ActiveDemand for our medium sized business

I love it! We changed email providers but came back because it is the best

Pros

It's so easy to use and allows me to plan campaigns efficiently

Cons

I wish there was more drag and drop options and video compatibility

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi Danielle, Thank you for the positive comments and taking the time to send them! We are thrilled to have you back with ActiveDEMAND. And we take your suggestions to heart as we continuously improve our software. Thanks again! The ActiveDEMAND team

November 2018

Dan from iCombat

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Decent product

Pros

The customization is great. The forum builder is decent for those looking for a wordpress plugin.

Cons

Email service goes down at times and has caused issues with send and forget emails never getting delivered. Price is high.

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi Dan, Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback about our product and will take your suggestions to help improve our software. Thanks again! The ActiveDEMAND team

November 2018

Brian from Carey Moving & Storage

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great data capture

Great Experiece.

Pros

I liked Active Demand's ease of use and set-up.

Cons

There was some learning curve in the begining.

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi Brian, Thank you for taking the time to leave a review for ActiveDEMAND. We appreciate your comments and are happy you are happy with the platform. We will continue to improve our user experience with the help of your feedback. Thanks again, The ActiveDEMAND team

November 2018

Jason from ILM Professional Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Exactly as much as we need

ActiveDemand allows us to seamlessly manage our social media and email campaigns.

Pros

The features are complete and easy to understand. There are good integrations and sufficient APIs to allow for custom integrations if we wished. Great support.

Cons

The UI is not super intuitive. There are a few features that are undocumented and were only uncovered upon asking support.

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi Jason, Thanks for taking a moment to comment on ActiveDEMAND. Your feedback helps us improve our software. And we have been working on our UI and increasing our documentation for our features - and will continue to do so. Thanks again!

November 2018

Katie from Senior Star

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great automation tool

Pros

ActiveDemand provides a lot of the digital tools for modern marketing. I love having everything in one place and pulling all the different report options to show ROI.

Cons

No system is a perfect solution, but the help portal and support teams are quick to help, diagnose and provide solutions so our marketing campaigns don’t suffer.

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi Katie, Thank you for taking a moment to review ActiveDEMAND and for the positive comments. We appreciate all feedback and use it to constantly be improving. Thanks again! The Crew at ActiveDEMAND

November 2018

Kon from GET

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2018

Disapointing

Had a discussion where a lot was promised. In the actual delivery there was actually no real content or working items

Pros

The promise of the items described online and in discussion

Cons

The delivery of items promised and shown

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi Kon, Thank you for your honest feedback. We understand that there is a mis-alignment between what your goals are and what our company can provide. We provide tools to marketers; we unfortunately do not provide marketers to use the tools for our clients. We are happy to introduce you to one of many marketing agencies that help companies like yours succeed with technology like ours.

November 2018

Adam from Shenandoah Business Solutions.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

We use this religiously

Pros

Active Demand is some pretty great software for a lot of our clients. We consider it an important part of our analytics stack to help our customers understand and grow their business.

Cons

There are occasionally server-side issues that prevent the plugin from working, but the team is usually quick to remedy these. It's just a matter of keeping an eye on our sites.

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi Adam, Thanks for taking a moment to review ActiveDEMAND. We are happy you like our software and are using it for your customers to grow their businesses. Your comments are helping us build a better platform every day...so thanks again!

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

November 2018

Overpriced, Bare Bones Lead Automation Tool

We stopped using ActiveDEMAND after a year of frustration and futility. They are good people with an inferior product that lacks a strong customer experience for both the reseller and end user.

Pros

The potential is high for ActiveDemand. It presents itself as a total marketing solution. It offers phone tracking, automated email services, and white label customer interfaces.

Cons

The platform isn't customer friendly. The GUI is very clumsy and not intuitive. There aren't enough templates to really jumpstart a robust campaign. Customer support is slow to respond and lacks online support documentation to help. The cost is comparable to competing platforms that offer better interfaces, stronger customer support, and more templates.

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Thank you for giving your honest feedback. As it has been a while since you were an ActiveDEMAND client, you may be interested to know that we now have a full marketing stack. From appointment scheduling, drip campaigns, dynamic website content, popups and so much more. As well we now have a fully integrated in app personal trainer and support in several languages. You may want to consider re-introducing yourself to the platform

November 2018

Stephanie from iCombat

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Senior graphic designer / marketing assistant

Great will continue to use for our business.

Pros

The drip campaign is a great feature and easy to set up.

Cons

Wish the email editior would have more options.

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi Stephanie, Thank you for taking time to review ActiveDEMAND. We appreciate your comments and use the feedback to improve our software as we constantly update. Thank you again! The Crew from ActiveDEMAND

November 2018

Louis-Paul from Helpy Média Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great source of insight

Value for the price is great, I recommend this platform for call tracking!

Pros

I primarely use ActiveDemand for call tracking. This is really useful to identify from witch paid campaign the calls are emerging from and to know where to put the marketing money.

Cons

It's a bit tricky to get around at first and to connect with Google Ads, you need to know how to code it.

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Thanks for taking a moment to review Louis-Paul. Your feedback helps us improve our platform so your comments are appreciated. We are happy you are getting value from ActiveDEMAND call tracking. And as always, if you need help with any of our other features, our friendly support team is ready to help.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Active Demand Review

After proper explanation of most of the features, I readily use my Active Demand alerts for sales leads, service, and marketing.

Pros

Detail oriented for applicable customer services and sales

Cons

I did not experience an easy transition of software usage at the beginning of membership. It was a little difficult to decipher some of the features without direction.

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi, Thanks for taking the time to review ActiveDEMAND. We appreciate your feedback and have been working hard to improve the onboarding experience to make the transition smoother. Your comments help us do that so again, thanks! The ActiveDEMAND crew.

November 2018

Tim from Enliven, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

ActiveDEMAND - A hidden gem

We needed a flexible solution for marketing automation that didn't break the bank. ActiveDEMAND was perfect. It was especially suited to integrate with our sales CRM (Pipedrive).

Pros

ActiveDEMAND is an incredibly flexible solution that can be used in a variety of applications. Their support is top notch and they will help you with anything.

Cons

The user interface is a bit clunky and slow. The templates are not designed in very modern fashion and require a lot of editing.

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi Tim, Thanks for taking the time to review ActiveDEMAND and for the positive comments. We appreciate the constructive criticism as well, regarding our platform and consider all feedback as we work to improve the software and our user's experience with it. Thanks again! The ActiveDEMAND Crew

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

ActiveDemand - Great tool once you learn it

Pros

Once it is set-up, it syncs and integrates nicely with your website and social media, making it easier to manage/control how and when you are communicating with your audience.

Cons

Steep learning curve. If you are not it the tool all the time, it is difficult to pick-up and remeber where to go to do everything.

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hello! Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve. We just added the Personal Trainer to help ease the learning curve. On the right side of the platform window there is a tab that says, 'Show Me How'. With this tool, it will walk you through each step of a task. It also has links to how-to videos and support articles, without having to leave the platform. Thanks again for your comments. The ActiveDEMAND Crew

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

October 2018

Good product but lacking good UX

Active Demand provides great value to our clients, however the interface is not intuitive and hard to use and set up.

Pros

The reports that you are able to generate to automatically send

Cons

The interface is not intuitive and UX is not great. It takes a long time to figure out how to do anything

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hello, Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve. We just added the Personal Trainer to help ease the learning curve. On the right side of the platform window there is a tab that says, 'Show Me How'. With this tool, it will walk you through each step of a task. It also has links to how-to videos and support articles, without having to leave the platform. Thanks again for choosing ActiveDEMAND as your marketing automation platform.

October 2018

Sabrina from Internet

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2018

Touch of PM and CRM

Pros

You are able to follow up on potential sales and clients in one easy place.

Cons

I wish that it could integrate with contacts

Response from ActiveDEMAND of JumpDEMAND, Inc.

Replied November 2018

Hi Sabrina, Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve and take your comments into consideration for future updates. The ActiveDEMAND Crew