Adobe Analytics vs Solutionreach

RATING:

4.5

(224)

Adobe Analytics has 224 reviews and a rating of 4.48 / 5 stars vs Solutionreach which has 228 reviews and a rating of 3.86 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (224)
3.9 (228)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
3.5 / 5
Customer Support
4 / 5
3.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 10, 2024
March 26, 2024
Pros/Cons
  • Pros

  • Overall I have liked this software program so far- I am big on Customer Service and this would be a great way for us to better understand and serve our Customers.
  • Adobe has been known for catering to the creative community and continues to do so but incorporating data visual storytelling into the mix.
  • Cons

  • The cost is really the worst thing about the software. It is really expensive and if you don't take the time and effort to really learn the program, you're wasting your money.
  • This delay is very annoying. No search capability of its own exist in this tool.
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  • Pros

  • Helps with appointment reminders AND review management for a reasonable price; customer service is amazing.
  • I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.
  • Cons

  • Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.
  • Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.
Read all user reviews
Pricing Range
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$
$
$
$
$
$
$
$
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Product Demo
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos