Adobe Campaign has made it easy for me to track performance. Helps me to make good decisions.

Most of the marketing tasks we conduct through the Adobe Campaign. The platform is best suited for email marketing and SMM, but it does a good job with the rest of the tasks.

Lots of bugs, lack of proper documentation and tutorials makes it difficult for users to achieve the results we ultimately need to.

It helps you centralize your work and distribute tasks. You can also schedule marketing outreaches in advance ,very useful.

I have nothing that has proved to be a problem thus far.

More complex than I would have liked... but that comes with the territory.

The interface is friendly, the features are well organized, and marketing staff has the opportunity to perform tasks in a more creative way.

This software can be a bit convoluted with options making learning this software difficult.

Adobe Marketing Cloud is great for marketers. You have the ability to create campaigns and centralize information.

Adobe campaign is a creative software for your business.

A great cross channel marketing solution to automate email, mobile, social, whatever you need online. Plus it is easy to integrate with your other adobe tools.

Lastly, Adobe support is pretty good. We have used multiple Adobe products in the past and never had issues with their support team.

Adobe Campaign begins to slow down after two hours of work. From whatever computer I go, the problem remains.

I used this primarily to test it out for one campaign and felt it was solid. I felt it was easy to use.

It's easy to use, the interface is instinctive and provide the solutions for my company clients improving costumer experience.

Ability to manage large number of campaigns. Easy to switch to different campaigns that we desire.

Usually one says this in a negative light, but this is definitely worth the price. It is one of the most well encompassing platforms out there and can target extremely fine markets.

For any real marketing department, this is a comprehensive suite and a must have. The capabilities are amazing and worth learning.

I can make the workflow as simple or complex as I would like. Along with this, pairing this software with other tools in the adobe cloud(such as analytics) is quite helpful for various projects.

Excellent platform with excellent integration.

If you're not a developer, it can be difficult to use it as sometimes it requires coding, SQL, etc.

Did not like the dashboard and f we lt the overall functionality was spoilt by the time wasted tryinch ti work out what i was doing.

Has so many features and ways to reach costumers, provide what they need, once you are able to know your way around the app is so fantastic, only need to work once and them just press send.

However, every time I've had trouble using this software, I've had trouble getting customer service support.

Sometimes when working with an application, there are some problems in sound reproduction.

It's complicated and has a steep learning curve. However, it is definitely worth the investment.

You can use this software to track  various CRM activities. Communication ability is also top notch.

All statistics get to my personal account. I also liked the ability to personalize email newsletters.

Several users complained about this. Cant Understand error messages.

This product is the best for analytics, its easy to use and even if you have a hard time figuring it out they have a team ready to help and google is always a great resource.

With Adobe Campaign, I had the opportunity to create excellent campaigns. Excellent integration with CRM software.

Seamless integration with third party tools like SFDC, Dynamics CRM. Web tracking and automated workflows are some of the features that I really love about this product.

Unethical billing -they kept billing me after I cancelled and make it nearly impossible to cancel (4 requests, still not clear if I'm cancelled).

The platform helps people maintain their customer service with website visitors and prospects. They help you manage the contacts and leads you gain from their platform.

Drift is easy to use and pretty straightforward. Installing it on your website is super easy and they provide good support.

None with the software - they are the leader in the space for a reason. Their account executives are a bit pushy on upsells for additional features and functionality.

Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.

Great team that I worked with at drift and great product idea. Finishing out or completing that vision would have been paramount.

Easy to deploy, affordable pricing, good customer support & easy chat playbook creation.

Started using drift for our startup after moving away from HubSpot. It has been a great learning curve for us.

Support team is friendly and responsive. Pricing (we started with the free version for a year).

It has been great but i believe much more integrated approach is needed.

Having the ability to intercept messages sent to your organization via your mobile device is great.

This useful tool has third party integrations that allow me to access data in a more useful way in order to get beneficial outcomes from it with less time spent.

Drift support, itself, is the best example of great customer service using their own solution. The support experience is always a delight.

So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month.

Quick signup, great for getting leads. I have not given instant messages on website much importance but when someone recommended it, i was convinced and Am very happy that i got it on my website too.

We've been using it for a few months and it was so easy to launch - lots of great help from the support team as well.

The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications.

Drift is an amazing tool that helps you communicate directly and seamlessly with your website visitors.

Drift is designed to help people accomplish their business goals, especially B2B business goals, which is super helpful.

A bit unprofessional by having emojis and Gifs.

Unable to see how long each conversation is taking for each of my agents to work through. Have had multiple complaints on lag in the chat service loading within our software.

The interface is nice and easy to navigate. Support is great as one would expect.

Drift is, so to say - sexy I love the look and feel much better compared to other website chat/bots solutions.

I'll admit that as an admin onboarding this software, it takes sometime to get familiar with the new set up of chatboxes and playbooks. Overall though, it proves to bring results to our team.

Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.

It is very easy to use but more importantly, it is very easy to love using. This is important in software adoption and Drift is one of the best examples I have seen of this in recent years.

A good onboarding tool but with steep pricing plans.

Drift allows me to connect with prospects easily and quickly. The bot is helpful when we are away, but I can personal messages when need be.

Everything has been pretty good so far and as we expand use we know we will have good support.

I love the ability to set up multiple chat bots/playbooks based on use cases. The ability to engage with a target account real time is invaluable.

This software has allowed us the ability to easily and rapidly respond to our clients queries. Providing our client this type of interaction is important to building a relationship with them.

Love the ease of installing to my site and help to boost my customer support presence without massive investment. It's deeply personal and conversation driven.

It didn't capture leads for us. I think our buyers hated the bot.

US Dollar

Adobe Campaign is a marketing automation platform used in email automation, delivery and reporting. It allows users to create, coordinate and deliver dynamic campaigns through emails, mobile platforms and offline channels.


Adobe Campaign’s key features include email management, cross-channel marketing, segmentation and targeting. Its segmentation and targeting feature provide Adobe Analytics integration, audience segmentation, customer profiles, data connectors and federated data access. The platform’s cross-channel marketing comes with campaign management, campaign reporting, direct mail, email reporting, offer management, preference centers, SMS and push notification tools.


Adobe Campaign also offers multilingual email support to adjust and translate email content based on preferences. The platform integrates with Adobe Analytics, Adobe Experience Cloud and Creative Cloud. Its Adobe Analytics’ integration allows users to conduct cross-channel reporting and understand post-click attribution.



LongDescription

Engagement Tracking

AB Testing

Sales Analytics

Customer Surveys

Multi-Channel Marketing

Social Marketing

Email Monitoring

Multi-Channel Management

Lead Capture

Multi-Channel Campaigns

Drip Campaigns

Marketing Calendar

Campaign Tracking

Lead Distribution

Projections

Multi-Campaign

Pipeline Management

Customer Database

Customizable Fields

Collaboration Tools

Campaign Scheduling

Social Performance Management

Template Management

ROI Tracking

Email Campaign Management

Campaign Planning

Subscriber Management

Contact Management

Content Management

Lead Management

Conversion Rate Optimization

Email Marketing

Mobile Access

List Management

Multi-Channel Data Collection

Performance Metrics

Channel Management

Multi-Channel Communication

Marketing Automation

Landing Pages/Web Forms

Lead Segmentation

Customizable CTAs

Workflow Management

Source Tracking

Requirements-Based Testing

Dynamic Content

Event Triggered Actions

CAN SPAM Compliance

Reporting & Statistics

Move & Copy

Segmentation

Website Visitor Tracking

WYSIWYG Editor

Image Library

Conversion Tracking

Lead Nurturing

Response Management

Interaction Tracking

Mobile Optimized Emails

Spam Blocker

Asset Lifecycle Management

Reporting/Analytics

Contact Database

Monitoring

Campaign Analytics

Lead Qualification

Post Scheduling

Customizable Forms

Parameterized Testing

Client Management

Social Promotion

Auto-Responders

Third-Party Integrations

Live Chat

Campaign Management

Search Marketing

Document Management

Prospecting Tools

Multivariate Testing

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Contact Adobe directly for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Adobe Campaign

In Person

Live Online

Webinars

Documentation

Videos

Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline access, proactive chating and transfers/routing.


Drift facilitates communication with website visitors in real-time to help generate leads and improve sales opportunities. The AI-enabled solution comes with a chatbot to automate marketing pipelines and increase customer engagement. Additionally, it allows marketers to generate reports to facilitate decision making and improve business performance.


Drift allows integration with various third-party platforms including Salesforce, Marketo, HubSpot, Pardot, Outreach, Google Analytics and more. Mobile applications for Android and iOS devices are also offered, allowing users to remotely manage business activities.


Drift is available on monthly subscriptions, starting from free pricing with basic chat capabilities. Support is extended via documentation and online helpdesk. 


     



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