Anytime I have had an issue with Agorapulse (my issues were user errors, lol) my chat interactions with support have been absolutely delightful. The response to any of my inquiries has been surprisingly quick and everyone I have dealt with has felt real and with just the right touch of humor to keep things fun. Agorapulse has made social media management FUN and giving me confidence when managing it all by myself could easily have turned into a scary nightmare! I can't say enough good things about my experience with Agorapulse. I'm a huge fan and advocate!

I took over our social media marketing in the middle of last year. Social Media Management is not what I do full time. Instead, it's a tiny portion, and I have minimal time to dedicate myself to it. I began hunting for software to help me quickly balance everything. (I knew from experience I did not want to use Hootsuite. Several of us have tried it and found it challenging to manage our social media accounts with Hootsuite.) After doing a little digging, I stumbled across AgoraPulse and decided to give it a try for a year. And I have been incredibly happy that I made that decision! This platform has made it so simple to set up a posting calendar. (For example, I can have a job post shared on our Facebook page every Monday morning. And our LinkedIn page every Wednesday afternoon.) Once I had my calendar set up with the types of posts I plan to create; I simply had to start adding to the queues. Then, Agorapulse rotates my posts, in those pre-selected slots, for the length of time I determine for each post. Agorapulse is fantastic as a listening tool as well! I love the control that I have. I love the easy-to-understand data that I always have at my fingertips, ready to show upper management of our social reach. I love that I can easily access Agorapulse from online and the app on my phone. And I love how effortless it is to create and post current marketing content across all of our accounts/platforms. Agorapulse has made me look like a professional!

My single issue has been in regard to payment. My company requires me to pay vendors by check using an invoice. Unfortunately, Agorapulse is not (or was not at that time) set up to receive payment inside the United States and I am currently unable to set up vendors outside the United States. So, we had to get creative and pay using a one-time-use debit card set up specifically for my annual subscription. We were able to figure it out and everyone I dealt with was very accommodating (they even extended my trial until payment could be arranged), but it would be much easier for our needs if Agorapulse was set up to receive payment to a PO Box or something within the US. Until this is changed, I will have to have these one-time-use debit cards created annually. Agorapulse is absolutely worth it, but it is a teeny bit annoying.

I am very happy with this tool and recommend using it.

AgoraPulse is one of the best Social Media Scheduling tools I've ever used - and I've experimented with many platforms. Some of the features I like about AgoraPulse are: Listening - Most platforms do a bismal job helping you listen (or search for key words related to your organization) on social media. Not only does Agorapulse do a fantastic job of this for us, but they have also integrated the ability to comment on posts through your company's Facebook Ad Account. Usually, this isn't the case. Usually, if you want to see those comments, you have to visit Facebook's Ad Manager and navigate your way through menus and options - PER EACH AD - to get to the comments. Exhausting, right? Agorapulse brings it all into the platform and even allows you to filter those comments in or out of your "listening" dashboard or routine. Magnificent! Automation/Queues - Queues allow you to post content at different times on different days. The beauty of a queue gives the content creator freedom to stay in the creative mind without having to worry about minor date and time details. We want all of our posts to reach as many people as possible but it's hard to switch from left-brain to right-brain thinking every 2 minutes. With a queue, since you've already established the best dates and times per social platform, all you have to do is churn out creative content and allow the queue to works its magic. Again, this makes life so much simpler!

Unfortunately, the Calendar View does not have the ability to "drag & drop" posts from one date to another. It may seem useless or insignificant but when you load your calendar with 20-40 posts per week across three different social platforms, editing posts 1x1 is rather cumbersome.

It's allowed us to organise comments and DMs

I love that we can collaborate as a team and have multiple team members go in to reply etc. I also like the ability to schedule something multiple times.

Often comments do not get pulled through. Insta DMs never get pulled through so we have to manually check on another platform Editing a post for multiple platforms is not as smart as other software we've used. i.e. I want to be able to upload different image sizes for the different networks but it's not a feature. 'first comment' on IG isn't an option so hashtags need to stay in main post copy. Sometimes comments will come in days or sometimes weeks after they've been posted so we miss them.

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.

When I moved over to AgoraPulse, I first noticed that the interface was very clear to understand and intuitive to use. I am very busy and social media is a critical part of my business so I appreciated how it quickly I was able to get up to speed on using AgoraPulse's features. At present, I am running 5 social media accounts for my business and AgoraPulse keeps all my streams neatly organized. It helps me see urgent messages from my customers and I can respond directly to them AgoraPulse. My favorite feature overall is the schedule queue feature that allows me to post throughout the day on a schedule that I set based on when I believe my audience most wants to receive their content!

Overall the platform works great and I strongly recommend it. My complaints are pretty minor. 1. After I log in on my browser; AgoraPulse opens in a new browser window, however the original tab the landing page stays open and flashes a notification icon at me. I always have to close that tab to make the notification go away. It's minor but it's annoying. 2. I use the Queue feature a lot and I have multiple schedule queues. However, I am not able to sort the order fo the queue's in the drop-down list. Again, it's minor but I post a lot so it is annoying that I can't sort this list the way that I want.

Wonderful. Customer service is great. Just using it is easy and has most everything you will need - especially for the cost.

The ease of use both with the setup, daily use and maintenance of this product is by far the easiest tool out there.

There are a few features missing, for example being able to search all conversations by a specific word to find select posts.

Takes me less time to schedule posts and check social comments all in one pages. I learn to use it to monitor my competitors and check my social performance.

The easy way to schedule articles on social media. Its very user friendly.

Sometimes the website crashes and uses a lot of ram when I upload CSVs to the website.

I have used numerous social media tools over the last 5 years and have found Agorapulse to be the easiest, with the most features available, even at the lowest tier subscription.

Ease of use. It is incredibly easy to schedule content, engage with followers, and create custom reports to better understand user behavior.

The need to use the app to post more than one photo to a post on IG. There are also often issues when trying to post an image to Facebook through a scheduled post. Many times the image doesn't end up appearing on the post. Would love if Agorapulse did an integration with Pinterest...and maybe even TikTok.

Agorapulse just saves so much time by bringing the whole social media management process into one place.

Agorapulse is constantly looking to improve the platform and there is a built-in forum that allows users to suggest improvements. So with this continuous development they are able to keep ahead of the competition and roll on new features on a regular basis.

The price! The caps on profiles make it really expensive to provide basic social media management to small businesses. With the currency exchange, I can be spending $150-$200/month per client.

This tool has made my life easier and has opened up a world of tools and functionality that allow me to service my clients in a better, more effective, way.

LABELS! Groups Ease of use Reporting Free tools

I don't have any major complaints. The new tools, like the image editor, are great — could use a little more functionality (like basic lighting and contrast adjustments) but not that big of a deal.

Happy except for the price. Found them responsive for tech support, even respond to feature requests

1. The company is always improving the product and really worked hard to match the native platform functionalities and built in feature requests over time – eg Facebook tagging a few years back. 2. Had good additional functions like contest support and prize winner picker, which we used quite a bit. 3. Now they have monthly social media experiments which is awesome for real truths.

1. Plans are Expensive 2. Does not integrate Google My Business 3. Visualisations in reports are hard for clients to understand. This is a pretty common problem across different SMM saas anyway — the charts are ok to see trends, but to many clients straight-up numbers are the most comprehensible. 4. Did not have automated publishing to Instagram during the years we used Agorapulse so we had to pay for another app that did allow it and eventually stopped using Agorapulse for this reason. By the time they had this feature we were locked into an annual plan for that other app

It's been a great experience! Their support team is very responsive and I love that we can request features.

I love the ability to schedule and customize content on multiple channels at once. Being able to tweak content for each platform is a huge perk.

I wish there was the ability to schedule Instagram stories and have them publish automatically. I'd also love the ability to publish on Google My Business.

We've moved from using 3 different social management tools (Later, Buffer and Facebook Business Manager) and we love the product because it's easy to use, fosters collaboration and has great, detailed reporting.

Agorapulse is really easy to use and it also has a wide range of features. As a marketing agency we manage a large number of profiles, and Agorpulse helps us keep track of our posts, engagement, messages and analytics all at once. The reports are detailed and save us time by being downloadable as PDFs, instead of having to go into the social media app itself and compile data manually. The shared calendar feature is amazing, we can get direct feedback from our clients and make changes as and when they request it. It's easy to delegate tasks between team members as well.

Sometimes the assign feature does not work until I log out and in again. The mobile app could use some serious improvement as it's hard to use and the most important features are hidden away/hard to find. It would be great if Agorapulse could do detailed Reels reporting and I would love to schedule the first comment and hashtags as well (like you can in Later.com) An agorapulse provided Link In Bio feature would be amazing.

I use Agorapulse since a few years now in 2 different companies and I'm still satisfied and haven't find yet a tool meeting all my requirements. I use it mainly to plan and publish quicker publications and also for some keywords and notoriety monitoring.

I like the fact that it allows to manage pretty much all the main social networks on a single place. The planification features are great and save me a lot of time once fully mastered. I really like the fact that you can have create and manage "thematics slots" in order to have more than one basic queue by account to deploy more advanced strategies.

Pretty much nothing! It could maybe benefits more in depth KPIs for reporting as for some, you may still have to connect to your account directly. The things I dislike are caused by social networks policies, so Agorapulse has to follow. Maybe a followers management tools for Twitter (who started to follow you, following suggestions, accounts innactivity, ...) could be a nice addition to the existing features.

We've increased productivity and efficiency when checking social communities for clients — it's a product that promises to save you time and actually delivers on that promise.

I oversee a team of social media managers, so it's important that I can understand the current inbound load on all accounts at any time. Agorapulse does a fantastic job of keeping all threads in one place, and it makes temporary account coverage a breeze. Everyone loves that they can login, understand what they need to do, clear the inbox, and get back to their other tasks. It's far more user-friendly than other competitor products we've tried (Hootsuite, Clarabridge, SproutSocial and Socialbakers, to name a few).

The backend can be a bit clunky, and the tokens expire in batches for no reason sometimes. The name is also not the best...sounds like agoraphobia!

With Agorapulse, we are able to schedule posts, manage profiles, and give detailed reports to all of our clients in the easiest way possible. I only hope that Instagram makes edits to their API allowing for carousels to be posted through a 3rd party app like Agorapulse. This software really handles any managing or tracking you need for your business or clients.

I love the ease of use. When training new employees on how to use this software it takes no time at all until they understand the ins and outs of the platform. The features across this platform is only limited by Facebook and Instagram API. Anything a platform can do, Agorapulse does. To be so rich in features yet still easy to implement and learn is really something special.

Recently, Agorapulse implemented Power Reports, which was the one feature it was really missing. It allows for us to combine reports for multiple social media profiles in one file, instead of having to combine the reports externally like before. Its a fantastic feature, but for something that seems so necessary, I would say it is a con that it will cost extra once it is fully implemented (currently free while testing the feature).

I love how easy AgoraPulse is to use; we have members in our department who are occasionally tasked with leveraging AgoraPulse, and they can jump in with minimal training! I love the categorization of tools, how quickly the customer service team responds and helps, and the way updates are initiated and tracked! This tool stays on top of SMM trends and needs.

There is nothing that I like the least about this software.