Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.5 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
AppsFlyer Reviews
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February 2021
Jacob from Shivook
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
AppsFlyer is like Google Analytics on Steroids
I've been using AppsFlyer for about 5 months and have been really happy with it. It's provided me a level of depth and insight that I was not familiar with nor did I know existed. It's great!
Pros
- I'm able to build incredible reports using filtering and segmentation - I can use segments and audiences I build for better advertising - I can get real ROI data all through AppsFlyer
Cons
- They have a lot of documentation, but integrated with other solutions can still be a bit difficult at times - Their customer support took awhile to respond to me initially during onboarding, but then became VERY responsive. It was strange.
Reasons for Choosing AppsFlyer
They let me trial the platform and numerous features.
June 2020

Eduardo from Vivo, Telefónica
Company Size: 10,000+ employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
June 2020
Great overall quality.
Pros
Data visualization is certainly a plus in AppsFlyer. Once you're able to understand the difference across all the reports is easy to rapidly mine insights about traffic quality, deployment issues
Cons
It is very difficult to explain the difference between reports, I am aware that each one has a different purpose and data processing rules, but using LTV as a main data visualization has been a challenge since a lot of people tend to missunderstand the information shown in the graphics. There is a time when the business is mature enough to start re-engagement campaigns, but, with AppsFlyer this next comes with a "double attribution" problem, since the re-targeting events are attributed both to the user accquisition campaign and retargeting campaing, this (quite often) leads the company been obligated to paid for the same event to more than one partner.

Response from AppsFlyer
Replied June 2020
Hi Eduardo, Thanks for being a valued AppsFlyer customer and providing your feedback. I reached out to our Product Team to get some clarification for you: LTV is our primary (but not only metric) since understanding the LTV is the key to understanding the ROI on marketing initiatives and this the biggest challenge that our customers asked us to help with. So this is the default. As for "double attribution" we have configurable postbacks and engagement windows which can be used to control attribution and postbacks for Acquisition and re-engagement campaigns. These Help Center articles may be helpful on the second point: https://support.appsflyer.com/hc/en-us/articles/208439256-In-app-events-postback-configuration https://support.appsflyer.com/hc/en-us/articles/207033786-Retargeting-attribution-guide#setup-reengagement-window I hope this helps! - AppsFlyer
February 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
2.0
Functionality
4.0
February 2018
Started measure and track my app campaigns quickly
Pros
Measure every event and customer behavior in the app for every campaign, with maximum details to decide if it reached my goals or not. Also the fraud control help you prevent from bad traffic sources.
Cons
If you advertise in a non-integrated media source (direct publisher), you cannot integrate it manually by yourself, and have to ask the publisher to make their integration with Appsflyer support team (and it takes a while).
July 2018

Adir from SquareLoot
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2018
A great mobile attribution platform
Pros
First, great pricing model which is compatible for indie developers as well as enterprise. A good tool for tracking mobile attribution of campaigns and installs.
Cons
A few issues - 1. Revenue data is cohorted and not "actual", which sometimes creates discrepancies when comparing to other platforms (i.e. Google Play console / iTunes analytics) 2. No easy way to deep-analyze data. You have to export a raw report and pivot it in excel (they recently launched a pivot feature but it's an enterprise feature...)
July 2018
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
July 2018
A great attribution analytics with minor flaws
Amazing attribution analytics that allow me to monitor and optimize campaigns and traffic sources in a proper way.
Pros
Very easy to implement. Acurate data collection from advertising sources. Great one link options that actually let you adjust and change everything you need.
Cons
Can't see actual revenues, only cohort revenues which is very confusing when looking for long term daily revenues. Can't download organic traffic reports at all which is a big flaw.
March 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2018
Indispensable tool for our analytics needs
It gives us near real-time information about state of our apps on both App stores, together with important PUA analytics data. It also provides important metrics like retention, eCPI, nr. of installs per geo, source, etc.
Pros
I like the ease of use, simple and fast UI, ability to upgrade to more premium features like anti -fraud and 360 view. It also provides us near real-time insight into the current state of our apps, both on the mobile and on the web, in graphical or numerical format.
Cons
Mobile app requests that you login each time you bring it back to foreground and this behaviour is not configurable.
June 2020

Steven from Playlister
Company Size: 501-1,000 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
5.0
June 2020
Efficiently measure campaign reach
We used apps flyer to reveal how our banner adds were performing, as measured by clickthroughs, on social platforms.
Pros
Easily generate campaign banner links for social platforms and determine which get the most clicks. Works with app deeplinks too. Really easy to set up and the findings are rich and presented in a clear manner on the dashboard.
Cons
Nothing really to improve here. It's a simple concept but very powerful in measuring the reach of marketing campaign imagery and text. Easier integration with MVT frameworks to enable headline testing might be useful.
July 2019
Junde from Mindshare
Company Size: 10,000+ employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2019
Media channel analysis
Pros
Integrate with alot of DSPs or vendors. Able to perform alot of analysis with the data available
Cons
Alot of understanding needed when on boarding this software
March 2019
Anonymous
Company Size: 1,001-5,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
March 2019
Good app to track your download campaigns
Heavily used for our mobile download campaigns - I can recommend this software as the-one to go to for this but hope support will be improved soon.
Pros
Pretty easy to use on daily basis, this app provides almost an unique capability to track your campaigns and converts for downloads. You can adjust the string provided to implement your own tracking if you possess such software.
Cons
Really bad customer support and not 100% integrate with 3rd party. The setup and integration are not extremely intuitive and might need some extra work.
August 2019

Abdur from Muraash
Company Size: 11-50 employees
Industry: Apparel & Fashion
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Exclusive software for marketing analytics
When can work on our audience that is gathered through it easily
Pros
Appsflyer is one if the best when it cames to analyis the marketing you have done beacuse it is very simple to get going with it and also it is very trure and accurate to gather the data from the different platforma
Cons
The appsflyer is very good but I think it is a bit expensive when it is compared with other softwares
August 2018
Anonymous
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
August 2018
Helped track our conversion
Pros
We used appsflyer quite a while as tracking tool. It become a cost-efficient way to understand where exactly our traffic was coming from
Cons
For small startups still in development, the price of 5 cents per lead identified was expensive. Once understood the main sources of conversion, we opted to stop to use the product for price-related reasons
February 2018
Anonymous
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
February 2018
Good app to track your campaigns
Pros
One of the best apps to track your mobile traffic and downloads we could find online. Tracks clicks/downloads.
Cons
A little hard to integrate and the information for the downloads is not absolutely full. Some downloads are considered from a campaign, other now. Not the best customer service so far...
November 2018
Eliran from Software
Company Size: 2-10 employees
Industry: Marketing and Advertising
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Great service and amazing product
very good, wish they had better customer service.
Pros
that i can view sources of all conversion / downloads in our applications way better then firebase.
Cons
need better explanation about implementing SDK and using API.
January 2020
Alfonso from Games
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
2.0
Functionality
3.0
January 2020
Pricing Model extremely opaque
Very opaque and cannot do anything by yourself easily.
Pros
You cannot get the pricing model for this software
Cons
This software should be great at what it does, but so many features are hidden in order to get you to contact there sales so a price can be negotiated. It'd be great if they could have transparent pricing.
November 2019
Allen from Twitter
Company Size: 5,001-10,000 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
November 2019
Useful third party measurement partner
AppsFlyer is a helpful system that aggregates digital advertising campaign results into one single dashboard.
Pros
Valuable to use this mobile measurement partner as a comparison between first & third party data tracking software.
Cons
Between platforms, we notice significant discrepancies between first/third party. Also the user interface is a little clunky.
September 2018
Giovanni from SignorSEO
Company Size: 2-10 employees
Industry: Online Media
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
September 2018
A good tool to track your app performances
Pros
AppsFlyer helped to understand the exact source of our downloads from multiple acquisition source for an affordable price
Cons
The set up process is not immediate. The tracking for the campaigns is not always perfect in terms of attribution (still, a lot more reliable than without using their system)
August 2019
Yonatan from Uneekppc.com
Company Size: 1 employee
Industry: Gambling & Casinos
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2019
Best analytical app out there
The best option in the market
Pros
Create and track Events, Custom events, value, roi and many more, You can decide and have full control and data on your users.
Cons
The occasional bug requires technical deep knowledge
January 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
January 2018
Helped us a lot in user acquisition optimization
Pros
One of the best tool to identify the source of your downloads. Helped us to optimize marketing in a very effective way
Cons
A bit expensive; however you can cut costs using it only when launching different campaigns or at regular intervals