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Ortto vs Net-Results

Ortto vs Net-Results

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Overall Rating
4.6 (111)
4.6 (33)
Ease-of-Use
4.5 / 5
4.6 / 5
Value for Money
4.4 / 5
4.7 / 5
Customer Support
4.5 / 5
4.8 / 5
Functionality
4.3 / 5
4.6 / 5
Last Review Written
February 29, 2024
July 1, 2019
Pros/Cons
  • Pros

  • AutoPilot is an amazing piece of software, it just works and works well. They achieve exactly what they promise and it is a joyful user experience.
  • I've been using Autopilot for years and was a big fan of the good old Journey. I was really excited about the new platform.
  • Excellent, their customer service provides just that. They are knowledgeable and very responsive.
  • Cons

  • You’ve lost us as customers, because it’s utterly absurd how much of our time and money you wasted over such a short-sighted pricing policy.
  • After contacting AutoPilot multiple times, they refused to acknowledge how ridiculous this was. Instead they recommended to.
  • After one year with this app, I found only one thing that makes me mad - preview is much different than the real email.
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  • Pros

  • The quality of service from Support has been fantastic. They have always been very quick to get back to me and have provided solutions to any issues I have encountered.
  • Great for email marketing and has great tools for targeted campaigns. Post campaigns outcomes data has been a great tool in helping us with strategic planning for future campaigns.
  • Having had little past experience of using such a solution we found it pretty easy to set up and customise, and when we have had any questions we found the support to be very responsive and helpful.
  • Cons

  • Our marketing organization would be dead in the water without Net-results.
  • Most were my confusion on how the software worked and what it couldn't do. And learning the difference between a Drip and Nurutre campaign, and how to properly exclude people from campaigns.
  • Lists cannot be deleted, so that can become unwieldy. Strange things happened with lists at times regarding contacts being auto assigned to another list owner.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos