Avochato

RATING:

4.7

(132)

About Avochato

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce. Avochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings. ...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Avochato Pricing

Lite: $19 per user / month - 1 phone number - Multi-channel: SMS, live chat, Whatsapp - Customizable website widget - Basic two-way conversation management - Broadcast messages lite - Call forwarding Voicemail Standard: $35 per user / month - All items in lite - Unlimited broadcasts - Advanced team management functionality: skill routing, dispositions - AI Chatbot and additional Automation Tools (surveys, drip campaigns) - Advanced analytics - Salesforce, Zapier, Slack, Teams integration Custom Enterprise: - Access to Avochato’s API - Salesforce Process Builder Workflows - HIPAA Compliance - Dedicated Account Rep

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

Inbox

Avochato Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Avochato

1 - 5 of 132 Reviews

Nick

Verified reviewer

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

You should have set up Avochato with your business yesterday

Consider this review a raving endorsement. For those of you on the fence about whether you should be sending text messages to your customers - start testing it with your personal cell phone first. Then imagine those results across your entire funnel. You'll be kicking yourself for not starting sooner.

PROS

LIke most seasoned sales and marketing professionals, I'm always looking for an edge to increase engagement with potential customers and existing customers by optimizing email subject lines/copy and calling my leads/customers over the phone. There is something magical about finding a tool or trick in 2019 that can boost engagement 3-4%, every channel is so saturated that small numbers move the needle. Avochato has increased our engagement 30%+ and we haven't even begun optimizing our outreach copy. Customers and leads are significantly more likely to engage via text than over email/phone. I almost hesitate to recommend Avochato because I want it to be my team's secret weapon!

CONS

There is room to improve on the UX/UI of the mobile product and additional integrations that would be nice to have. Neither of these 'flaws' remotely impact the instant effectiveness that I've been able to generate using Avochato though.

Carlos

Religious Institutions, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed August 2019

Good but not the best

PROS

It provides a very nice platform and a user friendly web environment.

CONS

I can't handle independent group conversations for different user names without them having to have a separate number. Plus, it doesn't support Spanish characters.

Reasons for switching to Avochato

To expand our options while sending messages

User Profile

R. Curtis

Verified reviewer

Civil Engineering, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed November 2018

Avochato Use

Overall I enjoy the app and find to help me in may daily communications with my team.

PROS

I am really impressed with how easy this application integrates with other applications. We use other apps to manage our projects and the ability to integrate Avochato is a major plus. This software is very friendly and easy to setup and use. The learning curve is flat and adding to new employees and integrating with their daily workflow is straightforward.

CONS

For the most part I really like Avochato, I just sometimes find it to be duplicate work. I love the historical and search features but find using normal text and email is a better fit for what I am doing.

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2018

Excellent with a couple huccups

We are reaching lots of individuals quickly. Avochato support is quick to respond via text or email when issues arise.

PROS

I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.

CONS

The app does not load fast enough for us to look for the information we need if we are out and about. The app has crashed and difficult in times when we need to make phone calls.

Anonymous

201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

We feel more like a partner than just another customer.

Excellent, fast, immediate communication and responses from our field employees

PROS

The support. The people who handle support. and the people who understand the support you need. The technology works very well, and when we have issues or questions, the Support is amazing. The software has helped us communicate with a few hundred of our employees more easily than email or anything else we have tried. Our employees would rather text than communicate any other way. The software is solid now, and getting even better with each release