All Avochato Reviews
1-25 of 132 Reviews
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Nick
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
You should have set up Avochato with your business yesterday
Consider this review a raving endorsement. For those of you on the fence about whether you should be sending text messages to your customers - start testing it with your personal cell phone first. Then imagine those results across your entire funnel. You'll be kicking yourself for not starting sooner.
PROSLIke most seasoned sales and marketing professionals, I'm always looking for an edge to increase engagement with potential customers and existing customers by optimizing email subject lines/copy and calling my leads/customers over the phone. There is something magical about finding a tool or trick in 2019 that can boost engagement 3-4%, every channel is so saturated that small numbers move the needle. Avochato has increased our engagement 30%+ and we haven't even begun optimizing our outreach copy. Customers and leads are significantly more likely to engage via text than over email/phone. I almost hesitate to recommend Avochato because I want it to be my team's secret weapon!
CONSThere is room to improve on the UX/UI of the mobile product and additional integrations that would be nice to have. Neither of these 'flaws' remotely impact the instant effectiveness that I've been able to generate using Avochato though.
Carlos
Religious Institutions, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed August 2019
Good but not the best
It provides a very nice platform and a user friendly web environment.
CONSI can't handle independent group conversations for different user names without them having to have a separate number. Plus, it doesn't support Spanish characters.
Reasons for switching to Avochato
To expand our options while sending messages
R. Curtis
Verified reviewer
Civil Engineering, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed November 2018
Avochato Use
Overall I enjoy the app and find to help me in may daily communications with my team.
PROSI am really impressed with how easy this application integrates with other applications. We use other apps to manage our projects and the ability to integrate Avochato is a major plus. This software is very friendly and easy to setup and use. The learning curve is flat and adding to new employees and integrating with their daily workflow is straightforward.
CONSFor the most part I really like Avochato, I just sometimes find it to be duplicate work. I love the historical and search features but find using normal text and email is a better fit for what I am doing.
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2018
Excellent with a couple huccups
We are reaching lots of individuals quickly. Avochato support is quick to respond via text or email when issues arise.
PROSI liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.
CONSThe app does not load fast enough for us to look for the information we need if we are out and about. The app has crashed and difficult in times when we need to make phone calls.
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
We feel more like a partner than just another customer.
Excellent, fast, immediate communication and responses from our field employees
PROSThe support. The people who handle support. and the people who understand the support you need. The technology works very well, and when we have issues or questions, the Support is amazing. The software has helped us communicate with a few hundred of our employees more easily than email or anything else we have tried. Our employees would rather text than communicate any other way. The software is solid now, and getting even better with each release
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2018
Notifications on the fly!
I love the fact that we can communicate with our clients on the fly without having to sit in front of a computer all day in an emergency situation. I can simply open the android application, browse to the site and easily send out a notification to our clients as needed
CONSwish there was a mobile site designed for mobile devices. Don't really enjoy having to pinch and zoom on the screen.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2018
Avochato is exactly what we needed
Avochato is our one-stop-shop for all our b2c communication needs. So easy to set up and use. Tons of features available, but super easy to understand their functionality and use what you need. New features regularly being released, too. Great support from Avochato.
CONSOnly thing is that I can't eat the logo ;-)
Eric
Verified reviewer
Higher Education, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Avochato
Great for higher education.
PROSI like that you can assign names to phone numbers once they submit a ticket and it keeps track of all their submissions.
CONSYou can't prevent people from calling the number without completely disabling it. The other options is to let them leave a voicemail which can be counterintuitive.
Anonymous
201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Like a whole new phone strictly for work
Basically like what I said above. The app makes separating business and pleasure simple. Given it's sms format it's so easy for a team to pick up and use. Makes teamwork simple and fun.
PROSI like how easy it is to break my work off into groups. Using other chat apps or regular texting can either get cumbersome or confusing. Avochato allows for conversations to remain focused on work. I can separate my conversations into customized groups allowing me to focus on multiple projects at once.
CONSFor the most part I haven't found any issues with the software, maybe a tad more customization in the app would be nice, but otherwise no complaints.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Simple, intuitive platform for customer outreach
I love them and the team are incredibly responsive, and they've opened up a whole new channel for us to engage with our customers/constituents
PROSAmazing, intuitive user interface. No technical background needed to implement. Amazingly thoughtful and responsive team, with a growing product that will only get better. Avochato made having a unified SMS front for our constituents super easy.
CONSSometimes it's hard to find old conversations while using the mobile version of the app, but that might be user error
Gene
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Stop Searching! Seriously just go with these guys!
The team at Avochato has been exeptional! They always got right back to me with all my questions. Were very helpful and a great pleasure to do business with! I highly recommend using them for your text message marketing and to take your business to a new level in staying in communication with your customers!
PROSLike the Survey feature. We can use it to gather basic info from our customers saving us both time. Love how easy and intuitive the framework is. You can tag your customers in many ways and broadcast to the specific groups your message would mean the most to using those tags. This way you can be more focused and do not waste texts needlessly. We have our customers birthday in their tag and every day we can send out a Happy Birthday message to the right people. It makes them feel special! You can program auto responses for as many keywords as you need. They have an app for both IPhone an Android that works together with their software so you never miss a text!
CONSHad to think about this a bit... I guess free incoming messages would be nice. It is a challenge to keep your message within the 160 character limit. I'm sure this is an industry standard but if you go over it just sends multiple segments. This means if you send 2 segments to 200 people you use up 400 of your texts to do it. Like I said though I'm sure its an industry standard set by the carriers and there's most likely nothing they can do about it.
Paige
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Chat Review
Its more benefical for my co-workers and I to use this software instead of our own phones. We have the ablility to all see the messages and be able to respond if/when needed. I do wish there was a private chat feature where you and only you can see the message between yourself and the person your chatting with. It would be nice to be able to open that private chat to all if wanted to needed. -Over all it has made communicating with our caregivers alot easier as well.
PROSI like that the Avochato software can be used on your mobile device and computer. I also like that there is an APP that can be used as well.
CONSBoradcast do not work as effectiley as I thought it would. When sending group text via broadcast the messages do not come in right.
Teresa
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
Positive. Excellent customer service and response time.
We were able to have a desktop version, which is what we lacked in the last service we used.
PROSWhen we first signed up with Avochato, it was missing some features we really needed. The Avochato team was more than willing to develop the features we needed and work with us to make it exactly what my team needed. They are extremely helpful and open to improvements. I feel confident that we will be able to use this service as our company grows.
CONSAvochato was missing some features that we really needed, but the Avochato team was able to develop and/or change the features to suit us. Some bugs have come from that, but that's to be expected.
Vendor Response
Teresa, it has truly been a pleasure working with you and your team. We are delighted that you are getting great results from Avochato. You touched on a few things that set us apart: our customer-first mentality, our speedy response time, and our willingness to develop features our customers want and need. We did have a couple bugs pop up with newly developed features -- thanks to you and team for helping us troubleshoot and squash those. Looking forward to continuing to build together.
Replied August 2017
Aparna
Information Technology and Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Intuitive and easy to use product to manage customer communications
Quick setup with no development time - bonus points because it worked seamlessly when we transitioned our core Phone systems from one provider to another. Free trial that helps you assess the product with no risk. The customer support is super quick and responsive to help with any questions.
CONSWe would've liked integration with Support software like Zendesk /Freshdesk. While the product met our team's needs, it might need advanced user access management.
Vendor Response
Thanks Aparna! Glad you've enjoyed the product and our support. We use our own product to support our customers, which is part of why we're so quick! (Never trust a company that doesn't use its own products in-house!) We are working on more advanced user access / permissions management for some of our customers that want limited team access to certain messages. We are also looking at new integrations and can definitely take Zendesk/Freshdesk into consideration. Thanks again for your feedback and your business.
Replied August 2017
Katie
Hospital & Health Care, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Love this team and product!
We are able to reach all our employees numerous times a day with texts that go out instantly. I can group our employees by specialties and send a text directly to them.
PROSThis is so easy to use and the team is so helpful. Any suggestions I have given to make the product more user friendly, they are on it. It's so nice to work with a great team.
CONSI wish there was a way to clear out the texts in fewer clicks. Maybe a select all to delete the messages.
Krish
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
A great product with great customer service
Overall fantastic - we schedule a quarterly call to make sure we're using all the new features.
PROSEase of use. I have my entire team using it. Took less than 3 hrs onboarding.
CONSI think it needs more features like recording calls.
Derek
Telecommunications, 51-200 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Outstanding Company and Product!
Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business. Beyond their leadership, their employees are the best individuals I have worked with in many years. Not only is their product top notch, just the overall culture of Avochato is something each company should replicate. Cant wait to see what the future holds for them!
PROSAvochato's software is by far one of the best on the market for text messaging solutions. Not only is their software very user friendly, but they also offer a lot of robust features that takes Text Messaging software to the next level.
CONSThere is nothing not to like! The only gripe I would have is that we didn't not start working with Avochato sooner.
Mark
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2019
Great Name, Great Product!
Lately we've found that texts are far more effective than emails, especially among our younger clientele. Avachato makes it super easy to stay connected and provide on the spot support.
CONSDo I have to dislike something!? I guess it could cost less?! That's literally my only complaint!
Ashley
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Our experience with Avochato has been amazing. By far the best Customer Support I have ever had!
The software is extremely user friendly. I love how it is a text messaging format compared to other companies where it looks like more of an email thread. I also love the emojis available for conversations. It helps to personalize the experience with our customers rather than the conversation feeling more robotic.
CONSI honestly can't say much about what I like the least. Anything I have needed for better metrics/analytics Avochato has made sure to provide that information for me. They are an amazing company to work with and I am highly satisfied with this partnership this far.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Great SMS customer support software with awesome features
Easy to use, easy to manage multiple teams and phone numbers, great API for automation
CONSSoftware is a bit laggy and glitchy, requiring multiple refreshes. Also iPhone app lacks a lot of essential features
Erin
Research, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Review
Its very easy to use and is quite accessible
CONSHave not run into anything that has been difficult to use.
Marsha
Recreational Facilities and Services, 2-10 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2018
Potentially great platform
I think this would be a good way to reach people. It seems quite professional but in some ways it is a little too impersonal. Several people thought I was a computer (not a real person). Not sure if that is the software fault or a problem with the script.
PROSThe layout was good and easy to understand. There seemed to be lots of options that you could use to personalize the site.
CONSAt some point one of the options, "left a message" disappeared and it wasn't clear to me why. I missed the opportunity to learn how to use the software and it took me a little while to figure it out. More importantly, I was inundated with emails not directed to me and I couldn't opt out of receiving them so I had to delete all the ones I got and block receiving them. It seemed like they were intended for the organizer who is not me.
Jim
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Great product and amazing customer service.
Acochato is a great tool for my inside sales team of six. With this program my team is able to always be in contact with our prospects and no one drops the ball. If my team has any questions at all the support team is amazing. We work with the support team and he is able to answer any questions we have right then and there.
Mariah
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Great product that helps our customers!
Being able to text our clients is big. We gain more responses from texts than our calls. Being able to set responses when you are unavailable is key. It lets the client know you are not ignoring them, just busy or away. The easy routing is great also as we have different departments to reach.
CONSWe have clients that like to send pictures and sometime the picture looks funny or doesn't go through.
Vendor Response
Thank you for your feedback, Mariah! We're glad Berkshire Hathaway HomeServices is getting great value from Avochato. We hadn't seen a support request regarding image sending, but we'd love to help resolve this. Please get in touch with us at support@avochato.com and we'll investigate it for you. Looking forward to continuing to work together!
Replied January 2018
Cheylene
Verified reviewer
Consumer Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great product with even better customer service
We use it for proactive marketing to keep customers in our funnel, use it for appointment bookings as well as the website widget.
PROSEasy to use, intuitive and adds another great touch point with customers
CONSI wish the website widget was a chat not just SMS. However, it has still helped increase our conversion significantly.