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Benchmark Email vs UseINBOX

Benchmark Email vs UseINBOX

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Overall Rating
4.3 (191)
4.7 (159)
Ease-of-Use
4.4 / 5
4.7 / 5
Value for Money
4.2 / 5
4.7 / 5
Customer Support
4.3 / 5
4.8 / 5
Functionality
4.1 / 5
4.6 / 5
Last Review Written
November 17, 2024
May 14, 2024
Pros/Cons
  • Pros

  • We needed a more affordable ESP with unlimited sends and a good template editor, which Benchmark fulfilled. The emails are easy to edit, the reporting is solid, and the customer support is great.
  • Seems to have the best functionality and format customization available. I would love to see more fonts and a cleaner benchmark stamp for the bottom.
  • We needed a more affordable ESP with unlimited sends and a good template editor, which Benchmark fulfilled. The emails are easy to edit, the reporting is solid, and the customer support is great.
  • Cons

  • They make the cancelation process a pain. You need to find the hidden link and go via chat where they make you waste 30 min asking you stuff to avoid cancelation.
  • They make it very difficult to cancel your service and continue to bill you long after you have asked them to close account.
  • Upgraded and still limited me to 50 emails after I broke our 12 year old list into three sections.
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  • Pros

  • I am starting to see metrics from my emails and it is exciting to see who is opening them and what they are interested in by the easy to track links clicked.
  • Easy to use, great templates, affordable program and they seem like they are always looking at improvement.
  • It is quite helpful to evaluate the success of the campaign. The customer service is quick and friendly, they were quite helpful when I tried to figure out a feature.
  • Cons

  • At the moment I have not been able to integrate with woocommerce for abandoned cart campaigns.
  • I basically will never know when some reports our emails as spam.
  • We need to use othe phoshop spftware to desing photos such writing text on photo, if we usse ınbox this sprecial there will e some mistakes.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos