BigContacts vs MailerLite

BigContacts has 200 reviews and a rating of 4.31 / 5 stars vs MailerLite which has 604 reviews and a rating of 4.62 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.31 / 5 (200)
4.62 / 5 (604)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
October 8, 2021
October 28, 2021
Pros/Cons
  • Pros

  • I recently changed careers and this is my first time working in an office setting and using Big Contacts. I learned how to use it very quickly and it is very easy to understand.
  • Easy to add contacts, add activities and send notifications.
  • Cons

  • The inability to merge companies and contacts, as we have several redundant contacts.
  • Occasionally have lost tag clouds for no known reason. Customer service quickly restores, but is an odd kink.
  • Pros

  • The design options and templates are very good. Very good analytics and very easy to import mailing lists.
  • Also, the customer service is quick, responsive, kind, and great to work with.
  • Cons

  • There was a recent crash of the entire site which was very frustrating because there was no way to access my account.
  • The open rate on the newsletter is lower than it should be, a problem due to Mailerlite's servers getting blacklisted from time to time. It's rather frustrating when that happens.
Pricing Range
Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2020

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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