Birdeye

RATING:

4.7

(607)

About Birdeye

Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
Customer sentiment analysis - monitor customer sentiment and drill down to solve problems on the ground
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Birdeye Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Birdeye

1 - 5 of 607 Reviews

Melisa

1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2023

From a Marketing Agency Perspective

User Profile

John Regan

Verified reviewer

Real Estate, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Great to get real time compliments via facebook and google from customers! our managers love it.

fantastic. Everyone is personalable and knowledgeable.

PROS

The real time alerts, when a customer rates us on Google!

CONS

It was a bit slow to intergrate with our self storage software.

Reason for choosing Birdeye

discount with co op and also you have great reviews and internet feedback

Reasons for switching to Birdeye

they would NOT intergrate with our software and were slow to respond to emails and concerns

Michelle

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Birdeye keeps us present on social media.

Birdeye helps drive potential clients to our website and social media.

PROS

I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.

CONS

Nothing at the present time that is least helpful when utilizing Birdeye.

Reason for choosing Birdeye

ease of using , user-friendly, professionalism and availbility of Birdeye support staff

Vendor Response

Thanks for the great review!

Replied August 2023

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2023

Bad company which is made worse by bad customer support

Their people are not trust worthy and their support is very bad. They blame internal mismanagement for their problems and I'm sure that's correct. Just making people aware to avoid making the same mistakes as me and others.

PROS

Nothing, poor choice on my part. This company portrayed itself to be something it isn't, an honest company. Not a reputable outfit. Plenty other better options out there for which people can choose.

CONS

Their services and support for those services are unbelievably poor

Vendor Response

Hi, I apologize for the experience you have faced. Can you please email me at ciera.saldona@birdeye.com with your account details so I can help resolve the situation for you as soon as possible. I am here to help. We look forward to better serving you.

Replied July 2023

kyle

Construction, 11-50 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2020

IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

PROS

So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

CONS

You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.