Birdeye vs Google Analytics 360

RATING:

4.7

(645)

Birdeye has 645 reviews and a rating of 4.71 / 5 stars vs Google Analytics 360 which has 7914 reviews and a rating of 4.69 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (645)
4.7 (7914)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 1, 2024
April 15, 2024
Pros/Cons
  • Pros

  • We like how it populates to our website. Birdeye sends any reports on how successful we are on Google, Facebook and Yelp.
  • I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.
  • Cons

  • The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
  • The customer support is one of the worst that we have ever dealt with.
Read all user reviews
  • Pros

  • I love that the Google name lives on and that this tool is reliable and trustworthy. The pricing is awesome as well.
  • The breadth and depth of reporting offered by Google Analytics are excellent and it's also great that it is free to use and offers a robust knowledge base and community.
  • Cons

  • It is very confusing to navigate and when they update it makes it even worse to re-learn where all of the features are located.
  • I followed a detailed step-by-step tutorial to set up Google Analytics. But even after repeating the whole process to exclude any possible mistakes, it is not working for me.
Read all user reviews
Pricing Range
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$
$
$
$
$
Product Demo
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Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos