Birdeye vs VBOUT

Birdeye has 385 reviews and a rating of 4.74 / 5 stars vs VBOUT which has 137 reviews and a rating of 4.82 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.74 / 5 (385)
4.82 / 5 (137)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
5 / 5
Last Review Written
December 23, 2021
January 3, 2022
Pros/Cons
  • Pros

  • We like how it populates to our website. Birdeye sends any reports on how successful we are on Google, Facebook and Yelp.
  • I also love that you can search back and see all the conversations that you've ever had with them and search key words/phrases that is very helpful.
  • Cons

  • The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
  • The customer support is one of the worst that we have ever dealt with.
  • Pros

  • Can create pretty complex automation in a short time once you get the hang of it. Integrations to other tools are very helpful.
  • The support team is available 24/7, the setup is super easy, the features are amazing and the design of the software is awesome, I am very pleased with the service & highly recommend it.
  • Cons

  • The email designer is a little clunky, but a new version is coming in a few weeks - so that’s my only complaint resolved.
  • Unfortunately I wasn't able to implement it after the PoC due to specific requirements internally.
Pricing Range
Product Demo
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Product Screenshot
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FrontRunners

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FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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