# Blackbaud CRM Software Reviews, Demo & Pricing - 2026 > Review of Blackbaud CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/marketing/blackbaud-crm-profile --- [Home](https://www.softwareadvice.com/) / [Peer-to-Peer Fundraising Software](https://www.softwareadvice.com/nonprofit/peer-to-peer-fundraising-comparison/) / Blackbaud CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/marketing/blackbaud-crm-profile/reviews/)[Alternatives](https://www.softwareadvice.com/marketing/blackbaud-crm-profile/alternatives/) # Blackbaud CRM 2026: Benefits, Features & Pricing Wondering if Blackbaud CRM is right for your organization? Our Peer-to-Peer Fundraising Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Blackbaud CRM 3.5 [(51)](https://www.softwareadvice.com/marketing/blackbaud-crm-profile/reviews/) Pricing Pricing available upon request ### About Blackbaud CRM Blackbaud Enterprise Fundraising CRM is a purpose-built cloud solution designed to help enterprise nonprofit, healthcare, and higher education organizations increase fundraising performance with greater precision and efficiency. By unifying complex constituent data with embedded analytics and emerging AI capabilities, the platform enables teams to identify high-value opportunities, prioritize engagement, and act on insights faster. Integrated intelligence— including AI-powered summaries, recommendations, and data-driven segmentation—helps fundraisers personalize outreach at scale, strengthen donor relationships, and accelerate pipeline growth, while maintaining the security, flexibility, and control required for large, mission-critical operations. With Blackbaud CRM Mobile, users can search and update records, view prospect information, file contact reports, and track KPIs remotely. Pricing is available on request and support is provided via documentation, chat, phone, and email. Wondering if Blackbaud CRM is right for your organization? Our Peer-to-Peer Fundraising Software selection experts can help you in 15 minutes or less. ## Blackbaud CRM User Interface ## Popular Blackbaud CRM Alternatives Main Product Blackbaud CRM 3.5 [(51)](https://www.softwareadvice.com/marketing/blackbaud-crm-profile/reviews/) Ratings Breakdown - 3.14Ease of use - 2.92Value for money - 3.41Customer support - 3.45Functionality Pricing Available upon request Get Price Alternative Product [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) 4.5 [(1436)](https://www.softwareadvice.com/nonprofit/donorperfect-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.52Value for money - 4.76Customer support - 4.34Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Donorbox](https://www.softwareadvice.com/nonprofit/donorbox-profile/) 4.8 [(625)](https://www.softwareadvice.com/nonprofit/donorbox-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.61Value for money - 4.71Customer support - 4.61Functionality Pricing Starting at $150.00 per month Get Price Alternative Product [Bloomerang](https://www.softwareadvice.com/nonprofit/bloomerang-profile/) 4.7 [(1287)](https://www.softwareadvice.com/nonprofit/bloomerang-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.58Value for money - 4.76Customer support - 4.34Functionality Pricing Starting at $125.00 per month Get Price Alternative Product [DonorSnap](https://www.softwareadvice.com/nonprofit/donorsnap-profile/) 4.6 [(414)](https://www.softwareadvice.com/nonprofit/donorsnap-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.77Value for money - 4.78Customer support - 4.31Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) 4.3 [(619)](https://www.softwareadvice.com/nonprofit/neoncrm-profile/reviews/) Ratings Breakdown - 4.06Ease of use - 4.28Value for money - 4.30Customer support - 4.16Functionality Pricing Starting at $99.00 per month Get Price ## Blackbaud CRM Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Blackbaud CRM Features - Features of Blackbaud CRM ACH Payment Processing Communication Management Contact Management CRM Donation Tracking Donor Management Email Marketing Engagement Tracking Event Management For Nonprofits Fundraising Management Grant Management Member Database Membership Management Reporting & Statistics Social Media Integration Volunteer Management Website Management Workflow Management ## Blackbaud CRM User Reviews Overall Rating 3.5 Ratings Breakdown 5 25% 4 39% 3 12% 2 6% 1 18% Secondary Ratings Ease of Use 3.1 Value for money 2.9 Customer support 3.4 Functionality 3.5 Alvin P. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 12 months Review source Reviewed July 2019 good 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: blackbaud on its own as a CRM is pretty good Cons: any additional products from blackbaud may not be the best Read More VR Verified Reviewer Non-Profit Organization Management 201-500 employees Used weekly for less than 2 years Review source Reviewed July 2021 Great if you put in the work! 4 This has been a great tool for tracking grants for us. Before we just tracked this information in a multi-tab excel workbook. Taking advantage of this part of Blackbaud has had a huge benefit to us. All of our fundraising and grant data is in one place instead of stored in multiple locations we have a more thorough picture of our fundraising goals and performance. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Blackbaud CRM is has a lot of useful tools for fundraising, donor management, and grant writing. We have used this product for several years and it has been great tool for our company for the past 2. We learned after the first year if we didn't really learn the product and spend time watching the online and tutorials from the company then this product was not worth the money. The tutorials and modules are very helpful for making the most of the product. The price is worth it if you commit to learning and using tit to it's full capacity. The customer service is always great and reps are very helpful. Cons: You have to put time in on the front end to learn the product or you will most not take advantage of all the software has to offer. It is not hard to use once you learn but the software is not the most intuitive so you have to learn as opposed to just jumping it in and things being easy to figure out naturally. Reasons for choosing Blackbaud CRM The customer service was exceptional and that did not end once we signed on with the company. We receive excellent customer service from Blackbaud any time we reach out and that is very valuable. Read More LP Lisa P. Verified reviewer Non-Profit Organization Management 2-10 employees Used daily for more than 2 years Review source Reviewed August 2024 SAVE YOUR MONEY! 1 During the initial presentation, they bragged about how useful they are for small non-profits. LIES! In the three years of use, I became farther and farther behind. Our contract started in May but we didn't even start using it until October. So much training was needed, and I'm relatively smart when it comes to software, but I needed unbelievable amounts of training. This might be a good software for large organizations with a department of accounting folks, but small organizations need to run a different direction. Look at Araize, they have a fantastic product! Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: The best part was the ability to create recurring entries. That is, until it was taken away with the switch to web only use. With over 200 recurring entries every month, it's a drain on my time and energy. Cons: Customer support is the WORST. They must hire random people off the street. In three years, I think I talked to one person who knew anything about accounting. And don't get me started on pricing - a 25% increase after the initial contract, which was supposed to convert to an annual fee, but they are claiming it's a 3-year. Nobody in my organization signed a three year contract. Not when their software is NOT the best for small organizations. Read More VR Verified Reviewer Non-Profit Organization Management 501-1000 employees Used daily for less than 2 years Review source Reviewed March 2019 Very Robust CRM 4 One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud. I was able to pull reports on data quickly and easily for other users. Training is pretty seamless as far as getting users acclimated into the system. Though we didn't like the out-of-the-box functionalities, we understood that we wanted some customization, which was a bit pricey for our company. Once when we did get the essential functionalities edited, we were quite happy with the results. Customer support is great at quickly responding in helping us with issues. Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: Easy flow in adding donors, easy flow in taking donations, pretty UI, intuitive use and workflow. Reporting functions are easy to edit and create. Cons: Licensing and customization can be pricey. If you have your own developer to improve functionality, you may not get access to test environments or else you're paying for their developer for customizations. Read More VR Verified Reviewer Non-Profit Organization Management 2-10 employees Used daily for more than 2 years Review source Reviewed December 2018 Great way to raise funds! 4 We are tracking our constituents and raising money by building relationships. We could not do that without this system. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: This software is designed for nonprofits and the the features are incredibly helpful in maintaining and recording information about our constituents. Cons: Some of Blackbaud's systems look dated and you have to upgrade (more $) for a 2018 look. However, the functionality is efficient and effective. The cost is also a bit high as compared to other cloud-based CRMs. Read More VR Verified Reviewer Non-Profit Organization Management 501-1000 employees Used daily for more than 2 years Review source Reviewed March 2024 Robust CRM platform, but feels overcomplicated and outdated at times 3 Generally good, but it takes some time to get used to the platform and its quirks and inefficiencies Ratings Breakdown 3 Ease of use 4 Functionality Pros: Tons of features and pretty good at being customizable, generally intuitive point-and-click Cons: It is not very efficient in terms of how many clicks it takes to do certain tasks, and it could be updated to not feel like something from 1998 Read More VR Verified Reviewer Education Management 51-200 employees Used daily for more than 2 years Review source Reviewed October 2019 A Decent SIS 4 It has been lukewarm at best. When everything works it's ok. Ratings Breakdown 3 Ease of use 2 Value for money 1 Customer support 3 Functionality Pros: I like that it connects all of our facets of our school under one umbrella so each user only has one login to all the information they need. Cons: Their customer service is dreadful and slow. It is impossible to speak with anyone from tech support when problems arise. Read More VR Verified Reviewer Non-Profit Organization Management 501-1000 employees Used daily for less than 2 years Review source Reviewed September 2020 CRM with some hiccups 2 Blackbaud CRM is a fine starter CRM software, but there are some administrative items that could use some work. Mainly duplicate entries and their search feature. Ratings Breakdown 2 Ease of use 3 Customer support 2 Functionality Pros: I like that CRM can easily and quickly talk to other programs that we end up using. It's a one stop shop for donor stewardship. Cons: There isa duplication issue on Blackbaud that means sometimes 1 donor can show up 10+ times, and it's more work on the back end to get it to be removed. Search features can use some work. Read More SS Steve S. Verified reviewer Non-Profit Organization Management 2-10 employees Used other for more than 2 years Review source Reviewed May 2019 Dysfunctional company 1 Awful. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: When the eTapestry product was first purchased it seemed overly complex, but it did function properly. Queries were not intuitive, but we learned. Our database size was approximately 11,000 records. Cons: Two things: As Blackbaud made "enhancements" to the product, they did not provide ways to migrate from the old format to the new. In our case they said that we needed to individually edit our, now, 12,000 records. This was not an option and we decided to leave. Leading to the second problem. I sent Blackbaud notice that I was leaving. The notice was completely ignored and I was send a "discounted" contract. A Blackbaud representative asked me to call at a certain time, which I did. There was no answer and I left voice mail. I sent another notice that I was leaving. I was sent another discounted contract. I have now been sent bills for the original contract, AND for accrued time, in spite of the fact that Blackbaud has acknowledged receiving the \[second\] notice that I was leaving. Read More Simon S. Verified reviewer Education Management 51-200 employees Used daily for free trial Review source Reviewed November 2019 Great Software! 5 Very good. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Used a lot in schools for a variety of reasons. Cons: A bit confusing to learn and complex for your average user. Reasons for switching to Blackbaud CRM Cost. Read More Showing 1 - 10 of 51 Reviews [See All Reviews](https://www.softwareadvice.com/marketing/blackbaud-crm-profile/reviews/) ## Blackbaud CRM Popular Comparisons [DonorPerfect vs Blackbaud CRM](https://www.softwareadvice.com/marketing/blackbaud-crm-profile/vs/donorperfect/)[Bloomerang vs Blackbaud CRM](https://www.softwareadvice.com/marketing/blackbaud-crm-profile/vs/bloomerang/) [Compare All Alternatives](https://www.softwareadvice.com/marketing/blackbaud-crm-profile/alternatives/) ## Other Top Recommended Peer-to-Peer Fundraising Software [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) **4.5** (1436) Recently recommended **94** times [Charityproud](https://www.softwareadvice.com/nonprofit/charityproud-profile/) **4.7** (88) Recently recommended **93** times [Bloomerang](https://www.softwareadvice.com/nonprofit/bloomerang-profile/) **4.7** (1287) Recently recommended **88** times [Member365](https://www.softwareadvice.com/product/10254-Member365/) **4.3** (47) Recently recommended **22** times Stuck Between Options? 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