Blackbaud CRM

RATING:

3.6

(48)

About Blackbaud CRM

Blackbaud CRM is a cloud-based customer relationship management (CRM) solution designed to help large non-profits manage contacts and multiple fundraising teams, define solicitation and stewardship responsibilities, and interact with donors based on their connection with other organizations. The application enables users to set budgets, identify high-performing donor segments, and measure marketing campaign performance in real-time. Managers can use the custom website content management module to communicate with donors via personal web pages, discussion forums, and social networking platforms. Using ResearchPoint, the prospect research solution, organizations can acquire new patrons or retain current ones, identify opportunities, share information, and evaluate p...

Blackbaud CRM Pricing

To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative.

Free trial: 

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Blackbaud CRM prospect assignment
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Blackbaud CRM Reviews

Overall Rating

3.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

3

Customer Support

3.5

Value for money

3

Functionality

3.5

Most Helpful Reviews for Blackbaud CRM

1 - 5 of 48 Reviews

Marc E.

Non-Profit Organization Management, 501 - 1,000 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed May 2024

Blackbaud CRM Review: A robust workhorse, with an outdated feel.

CORINNE

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Blackbaud is the gold standard

Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents.

PROS

We used this software at a previous organization that I worked at. Blackbaud has an incredible amount of reporting functionality. You can manipulate data any way you can imagine. Now that I have worked with other donor databases, I've come to appreciate in an even deeper way how much functionality Blackbaud's programs have.

CONS

It takes a fair amount of experience and training to get the most out of the software, just because it can do SO much! It is fairly user friendly for the basics, but when you are doing advanced query building and importing large amounts of data, you are going to need some technical assistance. But, they are pretty good about providing it.

Mike

Non-Profit Organization Management, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Great CRM for non-profit

PROS

The ease of use and navigation, payment processor built in, the customization of donation forms, and having multiples, reporting, and the amount of plugins available.

CONS

Communication with other software such as Constant Contact.

Reasons for switching to Blackbaud CRM

Lack of customization and processing options.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2023

Avoid at all costs

PROS

The sales team did a great presentation but after implementation support and customer service is awful.

CONS

Customer service and support teams are horrible, training is complex for a non-profit with volunteers and keeping data current and relevant is time-consuming and archaic.

Reasons for switching to Blackbaud CRM

Help grow a non-profit and increase fundraising

Anonymous

201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Great if you put in the work!

This has been a great tool for tracking grants for us. Before we just tracked this information in a multi-tab excel workbook. Taking advantage of this part of Blackbaud has had a huge benefit to us. All of our fundraising and grant data is in one place instead of stored in multiple locations we have a more thorough picture of our fundraising goals and performance.

PROS

Blackbaud CRM is has a lot of useful tools for fundraising, donor management, and grant writing. We have used this product for several years and it has been great tool for our company for the past 2. We learned after the first year if we didn't really learn the product and spend time watching the online and tutorials from the company then this product was not worth the money. The tutorials and modules are very helpful for making the most of the product. The price is worth it if you commit to learning and using tit to it's full capacity. The customer service is always great and reps are very helpful.

CONS

You have to put time in on the front end to learn the product or you will most not take advantage of all the software has to offer. It is not hard to use once you learn but the software is not the most intuitive so you have to learn as opposed to just jumping it in and things being easy to figure out naturally.

Reason for choosing Blackbaud CRM

The customer service was exceptional and that did not end once we signed on with the company. We receive excellent customer service from Blackbaud any time we reach out and that is very valuable.