Bonzo

RATING:

3.4

(9)
Overview

About Bonzo

Bonzo is a SaaS solution designed to help marketing teams streamline operations related to customer engagement, lead management, campaign creation and more. It enables businesses to automate conversations with prospective clients through chatbots. The centralized dashboard lets employees connect with customers across multiple channels including voicemails, texts and emails in real-time. Key features of Bonzo include database management, client information repository, relationship marketing, prospecting and analytics. Additionally, the application comes with personalized communication functionality, which allows professionals to send messages utilizing personal phone numbers and mailing addresses. Bonzo connects with Zapier to facilitate integration with variou...

Bonzo Pricing

Pro: $200/m per team (2 seats) Elite: $375/m per team (5 seats) Enterprise: Please contact Bonzo directly for pricing details.

Starting price: 

$200.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Bonzo dashboard
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Bonzo Reviews

Overall Rating

3.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3

Value for money

2.5

Functionality

3

Most Helpful Reviews for Bonzo

9 Reviews

Adrian

Insurance, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Amazing company unparalleled product

PROS

The ability to customize messages to what when where and how they are sent/received is absolutely amazing. Anytime you have an issue or question about anything the customer support team is active and always ready to answer questions about anything! they will even make videos to help you through any issue.

CONS

The only thing i wish this platform had is the ability to integrate multiple email accounts. As an example, i'm contracted with two companies and have different emails for each. Because of this, i run different types of campaigns that would allow me to organize where my leads and responses are coming from easier. Regardless this is a very small issue.

Dylan

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2023

Great for lead communication

We have been using Bonzo for about 2 years now and while it was a little slow to roll out with our team at first, we have adapted pretty well to it. As I mentioned earlier, they provide great support resources which makes training easy for new hires who are learning to use the system.

PROS

Bonzo allows integration with Zapier and we have successfully connected two to three other systems with Bonzo that has collectively made up our smooth flow of automation. It has been a great tool for our agents to use to keep up with leads where they can create specific campaigns to filter leads.Our older agents who are less tech savvy can find tons of great support resources in Bonzo's help section.

CONS

There can occasionally be some hiccups/disconnects between Bonzo and some of our other systems that we do not get notified of. For the most part, their support team is pretty quick to get back to us and has shown a great deal of patience and effort when working to resolve these issues, but it would be nice for us to get notified of disconnects immediately.

Michael

Real Estate, 2-10 employees

Used weekly for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

Don't Bother

Terrible- tried cancelling for several months and get passed from person to person with no results. You have to literally dispute charges with your bank, they will never cancel or refund for their mistakes.

PROS

The Demo- after that it was a disaster trying to sign up with a link that didn't work. Then the onboarding and training was a group webinar or pay an extra $450 to get any personal attention.

CONS

Training is a joke. Customer support is like the DMV-don't even have a phone line to call, everything is a Chat Bot and they have billing issues that will never get resolved.

Reason for choosing Bonzo

Discount, again not worth it in the end they charge you for all sorts of extras

Reasons for switching to Bonzo

Heard they had a better discount program, but it is not worth the trouble.

amanda

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2024

Bonzo was ok

PROS

I loved the ease of use, but still waste alot to learn to be able to get started.

CONS

I didn't enjoy the setup time for my team.

Dat

Real Estate, 51-200 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed April 2023

CRM Not ready for Mortgage Loan Officer yet. Maybe in a year

I wouldn't recommend it quite yet. They're still too early.

PROS

The automation and simplified use. Great at following up and not like other crm's like SF or Jungo where you have to become a coder.

CONS

It's not quite ready yet in my opinion if you are a loan officer who produces at a high level. There are kinks they still need to figure out and I'm sure over time they will fix like having buyer/listing agents attached the borrower during the pipeline stages. Co-borrower when transferred over like if there are two borrowers, you can only send an e-mail to one borrower. Integration is subpar and the phone system is not like Ring Central where you can have a centralized phone number for all parties to text and call . Also, I have an assistant that handles everything for me, she cannot have the same functions as me without upgrading to pretty much the same price as a full. So she cannot move/merge leads for example and only limited to view leads .

James

Banking, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2024

Help please

Poor customer service can’t waste time watching YouTube videos

PROS

Could be awesome if setup properly but it’s not help is not there

CONS

A bear to setup and the support changes every week

Reasons for switching to Bonzo

Company trying something new but surefire works out of the box. Bonzo doesn’t

Holli

Banking, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2024

WHY BONZO??

ONBOARDING WAS PAINFUL AND HAS TAKEN WAY TO LONG

PROS

NOT REALLY SURE I CAN SAY I LIKE ANYTHING ~ I AM ADAPTING TO IT

CONS

GETTING AHOLD OF SOMEONE TO ANSWER QUESTIONS

Alexandre

Real Estate, 1 employee

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2023

Group Onbording

Still not able to configure the system, sent a few emails and not reply yet.

PROS

Possibility to use one system to send email, txt, voicemail

CONS

Very concern regarding the difficulty I have been experiencing in reaching the customer service department. Unfortunately, despite my attempts to seek assistance through email, I have not received a response thus far.

Reason for choosing Bonzo

No contract, able to cancel anytime.

Jose

Financial Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Fast, reliable and immediate conversions

This has been a great way to get in touch with clients while on the go. Auto features makes reaching out to prospects more reliable.

PROS

Web based, auto text, user friendly and excellent customer support. [SENSITIVE CONTENT] has been absolutely amazing!

CONS

Getting started, lots of great features and can take some time getting set up. I wouldn't say this is what I like least since all new programs take time to fully understand.

9 Reviews