I have had an amazing experience with Boomtown. Always helpful staff, easy to operate userface, and clean/modern look.

My favorite thing about BT is their customer service. I know that if I have a problem or question I can always get a timely, helpful response. I also love how user friendly the system is and all the help/training tools that are always available.

The thing I like the least is that I am not able to add my own Stage category for clients. Such as adding a category for mets that aren’t qualified but being dripped on.

It is always making things user friendly and it is efficient and effective in catching attention. Makes it easy to keep up.

Nothing yet, it seems to be very effective and efficient.

Like it for the CRM! Will keep using for that reason. Wish it synced better with ylopo.

Easy to use and keep track of clients, to-do's, calls, drip plans, etc. Great for note keeping and can share info easily with transaction coordinator and such.

Wish you could attach documents and didn't get great leads from their ads. We switched to a different system for lead gen.

It was great! Far exceeded our expectations and helped us build great lead conversion systems!

Our real estate team used Boomtown for 6 years. We loved the service and only moved for one major reason, to allow our administrative staff to use the same platform as our sales staff. We still recommend Boomtown to this day for someone looking to take their sales team to the next level. It is by far the most visually appealing real estate software, which makes it incredibly easy to use. I loved the ease of sorting clients by various criteria, to specialize the call lists for the day. The MOJO dialer integration led to major success for our team. If you are looking for a CRM, this one is worthy of a look!

We had to use Top Producer for admin (listing and contract management) which did not communicate directly with Boomtown. This forced us to audit and upkeep 2 systems simultaneously, and led to a lack of communication between sales and admin staff. If Boomtown made the platform user friendly for contract and listing management-we would have stayed indefinitely.

I had a truly unexpected and important reason for wanting to leave my contract early, was honest as I was told it wasn’t a “qualifying reason,” but said I would be honest in trying to get out of it and therefore was told I would owe the entire 12 months. I even said I had plans to try BoomTown again in the future. I told her that I let people out of contracts early for various reasons because it’s good business to treat people with respect and compassion when technically I could not let them out when they have a good reason. She said I would have to pay the entire amount to get out and threatened that they’ve won before when it came to attorneys. I said I was simply asking for the same ethical business practice that I give and after asking for her manager 5 times (I was never given their name or transferred), she said she would charge me $2400 to leave early but service cut off immediately. Later I was told a month’s notice is needed so that’s another $800 (it was actually over $800). I am writing this review because I felt that though technically they didn’t have to let me out of my contract, ethically it would have been a good decision and good business. I don’t think I’ve ever written a bad review and was very happy with BoomTown but when it came down to it and there was lack of cooperation, after having to pay thousands of dollars, I find it important to write this review. My hope is that someone will reach out to me to try and make this right.

The leverage I could have gained with the automation.

I didn’t like that the Consierge occasionally sounded like it was automated.

When a problem arises they are swift to respond and correct the issue. They roll out added features often that allow a more productive relationship with my database.

Keeps me on track with contacting my database.

The price is the least favored feature... aside from that I use it and love it.

It is unbelievably user friendly and is well organized. I've never seen a database as user friendly as this one.

Clients entered into the database cannot be deleted, even if multiple people with the same name and number exist.

All in all this software is truly a lifesaver. I honestly would not be able to keep up with my clients and their information if it was not for this program.

It is very easy to use. Like most programs it does take some time to understand all the ends and outs of a program, but once you get the hang of it it comes very easily.

Having to log out because your toggle bar doesn't want to show up. There are quite a few glitches as well that occur more often than they should. However, it does not take up a ton of time to log out and log back in. It is more of an inconvenience.

Boomtown has given me an easy way to manage and track my progress, helping me save time and close more deals.

I love the ability to log a call or email through Boomtown so I can easily see who I need to follow up with, or the last time I spoke with someone. It has given me a great deal of leads with a decent success rate. The system is very easy to use, the tutorials are amazing, and Boomtown even does live trainings in larger cities you can attend to learn more about the features and functionality. The information in Boomtown is well organized and easy to edit.

Someitmes I feel like perhaps it is too robust. There are so many features and things it can do I get lost in trying to learn how to use or implement the new features and I constantly worry that there may be a feature that makes what I'm doing easier that I don't know about.

Liked it. Loved the CRM easy to use and worth the money.

Like this platform. One of the best way to generate real estate leads. Simple yet effective. Liked it.

Nothing in specific. As usual some of the leads weren't that great. But it gets expensive over time.

Not great. would not recommend.

I liked the deal that they gave my deal to be a user, and the amounts of other technologies they integrate with.

I just felt as if I was lied to in the onboarding process. The system does not bend and mold to the way our team works. Our support person was kind, but kept trying to upsell and push us towards more things than we were comfortable with

This system is so easy to use. They have tutorials that explain use quickly and easily and the support staff is awesome, always available, and very interested in your ideas as a costumer. I am so impressed by this companies hands on approach with their customers and how they actually listen to what our needs or wants are with the product and incorporate those things into the product. Again, very hands on with their customers. One of the things that this product has done for me is to help me make and maintain good contact with my clients even in the busiest of times. I know for a fact that this product has helped me to capture and retain more clients and close more deals because of the drip campaigns and texting function. Also, the system does a lot of the work for you as far as pointing out Top Opportunities and best fit leads. This company is always continuously improving the product and looking for ways to keep us ahead of the rest.

I really like that we can see Social Media accounts for leads. Sometimes when they aren't responding to me, it gives me an idea of what is going on if I check their social media. It also is a good way to get acquainted with a potential client when you are in the getting to know them phase.

I wish there was a way to separate the leads for a team without having separate accounts.

Our agents seem to be happy using the system and so are we!

You can import from other databases. There are so many drip campaigns you can "set and forget". Super easy to use!

There doesn't seem to be a spam filter for false incoming leads and I would like to see that put in place.

Overall a good experience.

I liked that the software is user friendly and all records were well organized.

I hope that BoomTown is able to lower their monthly cost. It seems higher than most softwares for the amount of leads received.

BT is our "bible"- it's the most efficient way we communicate about listings.

Boomtown (BT)is my saving grace for ensuring that tasks are completed on time. I use BT to communicate with clients without having to use my personal cell, to communicate with our broker about listing details, and when other employees are out of the office, I can ensure that their to-do's are done as well.

I wish there were more options for assigning leads- more customization. We tried using the tools available but they didn't work for what we needed. Otherwise, BT is fabulous.

This product is what allowed our business to scale. Boomtown allowed our agents to manage more clients with less time. This took their business to the next level.

There have been very few cons to this CRM. When things have come up that need to change with the industry BT has made those changes and is always seeking to improve the platform.

My follow up and contact rate have improved significantly! Prospecting and follow up no longer seem like a chore.

BoomTown is super easy to navigate and keeps all your customer contact in order. There is no guessing and cuts customer follow up time in half.

The mobile app is not quite as easy to navigate as the full site. There is a little more guess work needed when using the mobile app.

We have been with Boomtown for several years and we are continually impressed with the software and the staff. The thing we are even more impressed with is that the company is always looking for new and innovative ways to grow their company and make their software better than any other software. If you are looking for next gen software that will keep up with best practices and trends in real estate - this is the software for you. And if you are looking for a company who truly treats you as a partner - then this is definitely the company you want to work with.

Very cutting edge Awesome customer service Always growing and improving

When I reach out and say I am considering a change or make any level of a complaint about the viability of leads I get a quick condemnation on how I could better manage the site. The marketing they have done for me has brought many registrations but there are a ton of bogus leads. I will probably make a change to a new system because the price for the CRM part is so high. I have had and been working the system for 18 months and closed 2 buyers. I am a broker owner

The support is great and the CRM works really well. I find the site mostly easy to use on a computer.

VERY limited ability to manage pages, no ability to manage ad word account, SUPER EXPENSIVE. The mobile app is very buggy and limited. It also locks up at least once a month.

BoomTown is a solid software to generate and manage real estate and rental leads

Lots of communication options including email and text. Ability to easily follow the chain of communication within the software. To-do and Follow-up task assignment is easy to use. Love that is shows who is online in real time. Custom emails and text messages, bulk communication options, and scheduled communication is a huge benefit.

Difficulty using the mobile app without glitches

It's been fabulous. For those agents that have NOT applied a CRM to their business, this is a great addition. One extra closing pays for the program in spades.

While I sleep, while I am busy with other clients, BT tracks and memorializes my prospective client's every move. It's stealth posture makes me look like a mind reader when I bring up a "property that I stumbled accross this morning" which happens to be the property that my client put hearts all over!

The mobile app. It's a bit cumbersome to drill down to clients information and / or the properties that they were looking at and applying "favorite" titles to.

TERRIBLE.....SAVE THE MONEY THEY TALK YOU INTO AND PUT IT TOWARD A SERVICE THAT AT LEAST GIVES YOU QUALITY LEADS....

Easy to use, Staff is always there to assist, However the Leads are Terrible

Lack of Quality Leads.... terrible vetting 1 yr of overpaying and 0 closed deals...they will say it's from not following up etc that simply is not true....when you have Leads such as gaye boi, i mean really? bad phone numbers and emails.....

Keeps me on track daily with clientss

the Phone App is easy and convenient to use - makes logging calls and memos etc super accessible. The Tagging ability makes keeping track of search areas convenient as well as other purposes.

No scheduling for text messages and auto pop ups for SOI when called for personal reasons. No Category Label on the ToDos...this would make it easier to prioritize on a daily basis.

They have great customer support and answer very quickly!

The back-end system is very easy to use! It makes following up with leads and past clients a breeze and you can easily sort through what tasks that you have due.

You can't add or change your own sources manually, which is a bit of a pain. Seems like it should be a simple thing to add. It's also a bit expensive.

Ease of use, mobile integration, thoroughness of data, ability to manage leads and lead flow are just a few.

Would prefer some different measurement tools for agents and some additional tracking for things like appointments set and held, etc...Really need deleted user data for text messages to remain in the notes. These and other items submitted to forum.