--- title: "Creatio CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Creatio CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Creatio CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/bpm-online-marketing-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Sales Force Automation Software](https://www.softwareadvice.com/crm/sales-force-automation-comparison/) / [Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/) / Creatio CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/bpmonline-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/bpmonline-profile/alternatives/) # Creatio CRM User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 150 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 121 reviews (81%) - 4 stars: 23 reviews (15%) - 3 stars: 2 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (2%) ### Most mentioned pros - It enables organizations to start with a specific business challenge and then expand into additional processes and departments without having to introduce multiple disconnected technologies - From a business perspective, that gives organizations the flexibility to evolve processes quickly without becoming dependent on lengthy development cycles. - My experience with Creatio has been very positive because it allows us to have a different type of conversation with customers. ### Most mentioned cons - Takes a long time to load sometimes, a little confusing with all the features so if you're only in CRM about once a week, it might be hard to navigate. - Version updates causing issues with our apps - It’s so hard to go back here f you make any changes in the first place ## Creatio CRM customer reviews Showing reviews 1-25 of 150 (page 1). ### Awesome marketing and reporting abilities - Overall rating: 5/5 - Reviewer: Tapani H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Data segmentation, functionality limitations, better understanding of customer behavior, reporting for SEO and other digital marketing purposes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having the ability to check lead profile accuracy and search the system for duplicate leads is a huge plus. Another great feature is having the ability to connect leads to relevant accounts to enrich lead data. Tools for reporting are awesome: we were able to integrate bpmonline with other tracking solutions so it drastically helps us to identify traffic sources, chanlles and link this data to leads or accounts. #### Cons Offer more design features in the marketing campaigns. Overall I liked the reporting but dashboard export is a minus --- ### Very happy with the UK team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great value for money, great team in the UK that was able to answer every question and took the time to actually listen #### Cons No complaints on the software itself, if there was an easy way for me to build out custom integrations myself that might be helpful. #### Reasons for switching to Creatio CRM I was looking for a better product that boosted sales #### Vendor response Hi there! Thank you so much for your honest feedback! We're glad to hear that Creatio AI CRM helps you boost sales operations. I am passing your feedback directly to the UK team; they would be happy to hear it. Replied May 2026 --- ### Unreliable Telephony, 4+ Hour Outage, and Poor Support - Overall rating: 1/5 - Reviewer: Aantt H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Extremely frustrating for enterprise operations. The software is unreliable for call centers, and the vendor lacks emergency escalation during major downtime. I do not recommend this for high-volume sales teams. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The UI looks decent, but it's completely ruined by frequent system instability and broken telephony integrations during work hours. #### Cons Horrible telephony reliability (Velvetel) and terrible support SLA. Media server errors caused a 4+ hour total outage for our telemarketing team. Support provided no ETA, no workaround, and only sent useless boilerplate replies. --- ### Low cost, great support! - Overall rating: 5/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and very flexible. Integrates with a lot of other platforma and has a great support network #### Cons There isn't much to dislike. I would like to see a lower entry point for the smb market so more people can experience Creatio #### Reasons for switching to Creatio CRM Cost and user friendliness. Also integration capabilities --- ### Great experience with Creatio! - Overall rating: 5/5 - Reviewer: Vine S. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and how accessible it is for any person regardless of their technical level to start implementing features. #### Cons For any custom features needed, complicated complex code needs to be written which is expected. Also, it is hard for multiple people to develop on the platform. #### Reasons for switching to Creatio CRM It was much cheaper to go with Creatio vs SalesForce --- ### Creatio CRM for Powerful Customer Support - Overall rating: 5/5 - Reviewer: Anna L. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Creatio CRM has dynamic measure for managing every customer concern. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Creatio CRM is executive and reliable in controlling all the procurement processes. #### Cons Creatio CRM is practical and offers decency in service delivery. #### Reasons for switching to Creatio CRM The efficiency in supporting all customer relations from this tool is something enticing. --- ### Cutting-edge agile software solution, designed to optimize your conversion rates and drive business - Overall rating: 5/5 - Reviewer: Alexander B. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered We recognize that implementing Studio Creatio earlier would have been a strategic move. The platform has proven to be a game-changer for our operations, significantly improving our business processes and increasing our overall resilience, which is paramount in today's rapidly evolving business landscape. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sales Creatio stands out as an exceptional product for automating sales and distribution workflows. As a midsize player in the competitive manufacturing industry, our ability to compete with larger players has been significantly enhanced through our transformational approach and unwavering commitment to continuous innovation. Incorporating no-code tools into our sales/business analytics toolkit has proven to be a valuable addition. These tools have empowered our team to streamline processes and achieve greater efficiency, ultimately contributing to our success in the market. Notably, our conversion rates have experienced a significant increase, and our sales team is thrilled with the results. #### Cons While we have overall been highly satisfied with the platform, we have encountered occasional technical issues. Nevertheless, the support provided by Creatio has been instrumental in swiftly resolving these minor issues, ensuring that our overall experience with the platform has remained uninterrupted. #### Reasons for choosing Creatio CRM The availability of no-code tools and a wide array of pre-built workflow solutions were pivotal factors in our decision-making process. These resources offered by Creatio have provided our team with the agility and flexibility to design and implement customized workflows without the need for extensive coding expertise. This comprehensive suite of no-code tools and workflow solutions has been instrumental in driving our decision to choose Creatio CRM as our preferred platform comparing to alternatives. --- ### This is not just a CRM - Overall rating: 5/5 - Reviewer: Eduardo C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Creatio has been very positive because it allows us to have a different type of conversation with customers. Instead of focusing only on CRM capabilities, we can discuss business transformation, process optimization, automation, and now AI-driven operations. What I’ve found particularly valuable is the platform’s flexibility. It enables organizations to start with a specific business challenge and then expand into additional processes and departments without having to introduce multiple disconnected technologies #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros From a business perspective, that gives organizations the flexibility to evolve processes quickly without becoming dependent on lengthy development cycles. From a technology perspective, it provides the governance, scalability, integration capabilities, and enterprise architecture needed to support long-term growth. What really stands out to me is the balance between agility and control. Companies can innovate faster while maintaining the governance and security required in enterprise environments. #### Cons If I had to point to one area, it would be market awareness. Technically, Creatio is a very strong platform, but in some markets it doesn’t yet have the same level of brand recognition as some of the larger, more established vendors. In many opportunities, part of the conversation is educating prospects on the platform’s capabilities before they fully appreciate its value. --- ### A winning solution of CRM + BPM + AI - Overall rating: 5/5 - Reviewer: octavio g. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good tool with a modern and friendly interface. The key factor is to become proficient in is use and development early in the implementatin cycle. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The combination of modern CRM with BPM and visual workflow programing with no-code (minimal code) is very good. It also incorporates AI agents for end user assistance but also for workflow development which simplifies its use. We compared Creatio with traditional top tier CRMs and foud that in that area it is very price competitive because it has tools and functionality built in in other CRMS which have a fixed monthly fee with a variable component according to use. ON lte long run the other solutions would become more expensive to own. #### Cons It is a very new product (to us) and we are still learning to use it and develop on it as we are used to traditional coding tools, however this will improve with use. #### Vendor response Hello Octavio, We’re delighted to hear that the combination of CRM, BPM, visual no-code tools, and AI assistance stands out for you, especially in comparison with traditional CRMs. We completely understand the learning curve when moving from traditional coding to no-code, and we’re confident it will get easier as you continue working with the platform. Our team is always here to support you through that journey. Replied November 2025 --- ### Vice-president sales - Overall rating: 5/5 - Reviewer: Michael E. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall great - grest connecting and also good discussions among industry leaders. Great venu and appreciate the hospitality #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Presenter very good content and also show the how to. Need to further understand how all comes together and everythigng #### Cons Too many options too many conferences and dual meetings that we need to decide from.. should be more spread --- ### Flexible CRM, dev-friendly and fast to build on - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I had positive experience as a developer. Creatio is flexible and modern, and I had good control over customizations. Projects went faster than with many other systems I worked with before. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The platform is very open and easy to work with. I liked how smooth it was to set up integrations and automate processes. The no-code tools also made it easier for business teams to build stuff without always calling us. #### Cons Nothing big to mention. Some dev docs could be bit more detailed in some parts, but overall the support was helpful. I honestly enjoyed working with the system. --- ### Impressive, user friendly CRM tool that streamlines your sales process in no time! - Overall rating: 5/5 - Reviewer: Nynke P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Implementing Creatio in our sales process has streamlined our sales process, kept us on our toes to follow up with every lead, respond in a timely manner, keep track of our customer information and have access to live analytical sales stats. I would recommend this CRM to everyone, the support team is impressive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to customize, fully integrated. Ongoing development and a great support team! #### Cons NO cons have been encountered for us. We have positive experience only #### Reasons for choosing Creatio CRM Customizing options for our business model --- ### Great tool for sales forecasting and operations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Our experience with Creatio is positive. Implementation and usage have been relatively effortless. We've managed the transformation project internally, and our team now effectively utilizes the system for lead management, opportunity management, sales forecasting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's user-friendly customization options, and the remarkable improvement in the accuracy of our sales forecasting. Dashboards have significantly enhanced our visibility and helped us better align with different units. #### Cons We successfully implemented everything within just a couple of months, although we did encounter a few challenges along the way. However, the no-code functionality allowed us to find quick and flexible solutions. --- ### Creatio fromn a low-code lover - Overall rating: 5/5 - Reviewer: Hugues R. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed the support of a professional partner company to implement but after a few trials we eventually identified the right one adn things started moving more quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's not just a CRM, it is an advanced BPM with a lot of flexibility and ready-made components that are quick and straightforward to implement. #### Cons The bugs and upgrading from v7 to v8 but the UI is much more attracive so was worth the plunge. --- ### A tool for deep business insights and analytics - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Creatio provides a bunch of pre-configured workflow templates, the majority of which align closely with our requirements, that helped us significantly streamline our operations. This level of efficiency is of utmost importance in the fast-paced world of financial markets. The most outstanding are Creatio's customization capabilities, sales forecast tools, and easily-adjustable dashboards. #### Cons While I faced a few minor bugs along the way, these issues were promptly fixed by responsive Creatio support team or resolved through the regular bi-weekly updates that Creatio consistently delivers. --- ### A global CRM platform that really deserves to be known! - Overall rating: 5/5 - Reviewer: Jacob G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Creatio's low-code/no-code capabilities make it possible to gain autonomy and efficiency, projects that used to take months are now completed in weeks or even days. The marketing tools are impressive, as well as the way Creatio offers a global approach, from initial lead generation to customer support and the entire sales process. #### Cons As a low-code platform, Creatio offers great freedom to users. Low-code means great opportunities and acceleration for creating new features and applications, but it doesn't mean that you can create anything in a snap, and this can be a bit frustrating. --- ### My first CRM software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used both marketing and sales dashboards and I liked sales better. Marketing platform lacked some features (available only via connectors). #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros While working at the hotel marketing dept, I had to use Terrasoft BPM (now Creatio). First, I thought it was our in-house CRM. But learned later it was widely used and popular platform for many businesses. Probably, that's it's main pro - Creatio allows customising it so it looks like a custom made software for your business. #### Cons Creatio is definitely not designed for inexperienced user. I spent weeks learning the processes and it is good we had good support, answering promptly all my questions. E-mail (mass newsletters) were available for additional costs. --- ### Comprehensive CRM with a wide range of tools. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The things I wanted to highlight about Creatio is their ability to organize and centralize data, which makes it easy for us to track leads, automate our sales process and customer interaction. They also offer a robust automation features such as lead nurturing and forecasting so we can prioritize sales efforts to meet sales targets. #### Cons It is a bit complex with a steep learning curve just like any other CRMs --- ### Great all-in-one solution! - Overall rating: 5/5 - Reviewer: John Aldous Earl L. - Verified reviewer: Yes - Industry: Banking - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It offers a very comprehensive automated platform to automate sales, marketing and customer service processes. It also provides advanced analytics and reporting capabilities to track performance, identify areas of improvement and make data-driven decisions for your sales and marketing departments. #### Cons Can't think of any downside at this point. It has been good for us! --- ### The Perfect Business CRM Solution For Business - Overall rating: 5/5 - Reviewer: Masud R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Creatio CRM comes with best CRM features and is also very capable when it comes to lead tracking and management. To make marketing easy, it features best email marketing capabilities and is also good as a sales force automation solution. #### Cons With Creatio CRM, I haven't realized major concerns --- ### Best CRM for medium and big size companies - Overall rating: 5/5 - Reviewer: Salvador A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very easy to use and integrate teams on working them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bpmonline is supported over a powerful bpm engine. It makes maximun flexibility on sales, marketing and support processes. Also it can be expanded with new applications from its marketplace. In a very short time, a company can be selling with a very productive way. #### Cons Slow execution on application data load. --- ### A usefull marketing automation tool from first glance - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The campaign feature within Creatio has been impressive,allowing to execute even the most complex campaigns effortlessly, all while providing comprehensive insights into customer behaviors with just a few clicks. #### Cons I'm still getting acquainted with the system, so there isn't much to say about dislikes. The onboarding process appears to be smoothly and clear. --- ### Happy business Partner/ Happy Customer in the Insurance Industry - Overall rating: 5/5 - Reviewer: Flavio L. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Bpm’online functionality is built on a scalable platform for more efficient workflows. As a bpm’online partner, we can now provide our customers with high-end tools so that they can effectively manage all marketing, sales and customer service channels. With the implementation of bpm’online, we reduced technology costs and eliminated expenses associated with unexpected software upgrades and personnel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bpm’online is an easy to use system. We were able to customize and adjust it based on our specific needs and goals for our client. The business process platform is a huge advantage. #### Cons Frankly, it is hard to find anything to complain about the platform. Even though our team faced some minor issues in the initial stages of the implementation, the support team quickly resolved them. Due to system versatility and customizability, almost all business tasks can be solved using the various flexible tools that the software has to offer. --- ### Pre-defined processes in my CRM - Overall rating: 5/5 - Reviewer: Valentine H. - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered Tell us all about your experience: I am CMO and CRM system is my working tool number one. I have worked with different systems before, they were all good and helped me to achieve the goals. But working with bpm's online is a bit different. It's more than just a CRM system. With bpm's online you do not just keep the contacts and basic information about clients, with the actions you did and will do next, but you move through a pre-defined process and on every stage you have tips what to do in order to close the deal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Processes in bpm's online CRM is a great benefit for our business. I know many cases when the deal was not closed successfully just because a sales rep did not provide necessary information on time or forgot to follow-up. #### Cons That is not the cheapest solution on the market, but it worth money. You get all necessary functionality to run the business and even more. --- ### bpm'online is a tools that can meet our business needs! - Overall rating: 5/5 - Reviewer: Ka Shin S. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Bpm'online tools that improved our communication not just only with our clients but also with the team of our company. Is ease to use in terms of access our emails, calls, notifications and also client communications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simple to use and user friendly. Response from their help desk is pretty quick and willing to answer all the question unlike others. Processes automation. #### Cons Didn't provide a modular pricing that we can adjust according to what we needs. Design features in marketing is limited. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/?page=2) --- Creatio CRM Reviews, Pros and Cons - 2026 Software Advice